Ratings based on 717 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice stay

Posted Oct 13, 2014
Pros: Overall nice stay.
Cons: Front desk young woman's professionalism ( unfortunately didn't get her name)
Location: Olympic Jumping complex, Whiteface Mountains, Main Street for restaurants and shopping.
Well-kept hotel overlooking Mirror Lake at the convenient location walking distance to Main Street. Old-charm lodge atmosphere. I stayed at the deluxe suite which was clean and comfortable ( back side of the hotel so it's quiet and secluded). The only thing I wasn't quite happy about was the young woman at the front desk. When I asked her info about the Olympic complex and the Whiteface Mountain she just coldly gave me the schedule and said "it's all here" I asked about the driving time and suggestions, she said " well use your judgement" I had to basically begged her to draw me directions on the map. I assume that if you were a local you wouldn't be staying at the hotel. I stayed at many 5-star hotels in the past including four-seasons, Intercontinental, Enchantment in Sedona, I find her attitude to be quite unprofessional. Otherwise the stay was lovely and quaint. Our family had a good time. We also tried the Boathouse restaurant at the opposite side of the lake and it was quite good.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cornwall, Ontario, Canada

Fantastic location. Worth $20 more for lake view.

Posted Oct 6, 2014
Pros: Location, ambiance, staff and conveniences.
Cons: Room comfort could be upgraded a bit.
Location: Location is perfect.The hotel provides a list of activities which are offered in the area during the warmer and the colder seasons. Close to downtown.
We went to see and enjoy the fall colours and chose our weather pattern accordingly. This hotel is located just off the main street and up on a hillside with a beautiful overall view of Mirror Lake. We were very satisfied with every aspect of what a hotel should be offering and the staff was most helpful and accommodating at all times. Definitely our choice next time around.
Comment from Hotel Management
Oct 12, 2014 by Leah, Hotel Management
Thank you for sharing some feedback from your recent stay at the Crowne Plaza Resort and Golf Club, Lake Placid, NY. I am happy to hear that you enjoyed our fantastic views of Mirror Lake and the surrounding High Peaks and were able to come up doing peak foliage season! Thank you so much for your loyalty with our resort. We hope to see you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

What a place!

Posted Oct 5, 2014
I cannot express just how great our stay was. The staff was exceedingly courteous and helpful. The hotel was gorgeous. Perfect cross between mountain resort and family getaway. Would highly recommend an early morning breakfast outside in the fall!
Comment from Hotel Management
Oct 11, 2014 by Leah, Hotel Management
Thank you so much for the fantastic review! We are thrilled to hear that your stay was outstanding and that you found our staff both courteous and helpful. Thank you for choosing the Crowne Plaza Resort and Golf Club and we can’t wait to see you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City, MO

Excellent hotel

Posted Sep 15, 2014
It was a very clean relaxing place with a great view
Comment from Hotel Management
Sep 19, 2014 by Leah, Hotel Management
Thank you for the kind words from your recent stay. I am glad to hear that your stay was enjoyable and you got to take advantage of our spectacular views of Mirror Lake the surrounding High Peaks! Thank you for choosing the Crowne Plaza Resort and Golf Club and we look forward to hosting your stay again soon.
3 out of 5
by A verified traveler

Mixed feelings.

Posted Sep 14, 2014
I can't really decide where to put this hotel, it's kind of in the border of good and average and here are a few reasons why: - The location is good because is is close to the main street where most of the restaurants are (If you don't want to use a car to get around that is ideal), BUT it is not right by the lake, it is on top of a small hill that you need to climb up and down all the time. - The room and the bathroom was well renovated and spacious, BUT I was disappointed by the balcony : the balcony was very small with just two plastic chairs and the balcony flooring was gray cement. There was an air conditioning unit mounted on the balcony wall that was very noisy. - The breakfast room was very nice, BUT the breakfast wasn't the quality I expect from Crown Plaza. - The entrance of the hotel is well decorated, BUT the hallways could use some renovation.
Comment from Hotel Management
Sep 19, 2014 by Leah, Hotel Management
Thank you for taking the time to share some feedback from your recent stay with us. We appreciate your comments as it helps us to improve for future stays. I will pass along the review to the corresponding departments and make sure your remarks are heard. Thank you for choosing the Crowne Plaza Resort and Golf Club and we hope to see you back again to prove we are indeed the right resort for your Lake Placid, NY getaways.Write your comment.
4 out of 5
Recommended
for Everyone
by A verified traveler from champlain,ny

Posted Sep 8, 2014
Pros: Dogs are allowed, which is great!
Nothing to add, we didn't use much of the facility.
Comment from Hotel Management
Sep 19, 2014 by Leah, Hotel Management
Thank you for taking the time to write a review of our property. I am glad to hear that you appreciated our pet policy! Hopefully, the next time you visit you are able to make use of our facilities! Thank you for choosing the Crowne Plaza Resort and Golf Club and we look forward to hosting your stay again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great view of Lake Placid village

Posted Sep 3, 2014
Great weekend get away for the family. In town yet somewhat separate from the crowds.
Comment from Hotel Management
Sep 6, 2014 by Leah, Hotel Management
Thank you so much for the excellent review! We are thrilled to hear that your stay was amazing and that you enjoyed our convenient location to town! Thank you for choosing the Crowne Plaza Resort and Golf Club and we look forward to hosting your stay again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Great hotel with a view

Posted Aug 30, 2014
Pros: Location and the views
Location: Close to shopping, tourist attractions the Olympic Center.
Fantastic view from the balcony onto the lake, the mountains and the main street. Many shops and restaurants within an easy walking distance. Spacious terrace provides a great area for relaxation, drinks and great views. The staff was very helpful, the rooms clean and spacious. The bathroom was rather small as well as the refrigerator. Overall impression very positive. Hope to be back and would recommend the hotel to a friend.
Comment from Hotel Management
Sep 6, 2014 by Leah, Hotel Management
Thank you for the 5 star review! I am thrilled to hear that your stay was outstanding and you found our location in town to be very convenient. Being located on top of the hill truly allows us to offer breathtaking views of the High Peaks region. Thank you for your feedback and we hope to see you back again in the near future!Write your comment.
4 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Good hotel, well located and beautiful view!

Posted Aug 29, 2014
Pros: Location.
Cons: We had the do not disturb sign until 11ish and despite us removing the sign, no one came to clean the room.
Location: Amazing view, close to downtown and olympic attractions. Great location!
Enjoyed the location so you can walk to downtown in a minute. Amazing view from the hotel. Clean rooms. I would recommend.
Comment from Hotel Management
Sep 3, 2014 by Leah, Hotel Management
Thank you for your feedback, we greatly appreciate it. I am glad to hear that you enjoyed the view from our resort and that you found the location to be great! I am sorry to hear that your room was not serviced. Once our housekeeping staff has noticed the do not disturb sign on the door they will skip the room. However, they will return to see if the sign had been removed. It may have been when they returned to check, the sign was still on the door. Either way, I will mention the mishap to the Housekeeping Manager to further address the issue. I apologize for any inconvenience this may have caused you. Thank you again for your valuable feedback and we look forward to your return!
4 out of 5
Recommended
for Everyone
by A verified traveler from ottawa, ontario, canada

Great location. Beautiful views. Comfortable bed

Posted Aug 26, 2014
Pros: Location and beautiful vista of the lake and mountains.
Cons: Secure storage for guests kayaks.
Wonderful and relaxing holiday. Enjoyed the ambiance of the location.
Comment from Hotel Management
Sep 3, 2014 by Leah, Hotel Management
Thank you so much for the wonderful 4 star review and wonderful comments. We are thrilled to hear that you enjoyed our view of the beautiful Mirror Lake and the mountains that surround it. Unfortunately, we do not have additional storage for kayaks, bikes, etc. We do, however, allow our guests to bring those belongings to their guest rooms if they do not feel secure leaving them in their cars. I am glad to hear how relaxing your holiday was and we hope you choose to stay with us the next time you’re in town visiting!