Ratings based on 352 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
89% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Bay Area, CA

WORST hotel experience

Posted Apr 6, 2014
Pros: Close proximity to ski resorts, shopping, casinos, etc.
Cons: - Fix heaters - Remove run down motor home and bus that is abandoned in tiny parking lot that people could be living in - Staff communication
Location: Close proximity to ski resorts, shopping, casinos, etc.
My fiancé and I stayed in this hotel during the winer in Tahoe (freezing/snow conditions). The wall heaters were new but did not work. The room temperature was set to 40 degrees when we arrived. After setting it to 80 degrees and waiting over an hour, we called the front desk to inform them that the room had NOT warmed up yet. The worker told us they tested the heater and they work, and hung up. He did NOT offer to move us to another room, bring us extra blankets, or bring a space heater. The blanket on the bed was a old fleece one that didn't even cover the whole bed. After another hour, we called the front desk back and no one would answer. When we checked out 12 hours later the temperature was still 40 degrees.
3 out of 5
by A verified traveler

Budget Friendly Room

Posted Mar 31, 2014
The staff at the hotel was incredibly nice and helpful and the rooms were clean and very spacious. However, the hotel did not meet the standards for a enjoyable room. The beds were uncomfortable, the view from our patio was of a separate part of the hotel that was under construction, and I was forced to take a cold shower due to the lack of hot water. I would only recommend this hotel if you plan to spend little time in your room and can get the room at a discounted rate.
1 out of 5
by A verified traveler

Horrible hotel, badly maintained.

Posted Mar 10, 2014
Hotel is badly maintained. Room was cold, it took forever to get warm. Everything in hotel is badly maintained. Even toilet paper holder was broken. Mattress was very uncomfortable. Free breakfast, it was joke. We did not even bother to eat there. I will never go back to that hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Best staff in South Lake

Posted Mar 3, 2014
Matt is the man! The whole staff here from open to close is great. I dont need much. The staff always does whatever they can to make us comfortable. Be careful of the bagel theives while waiting for the toaster to do its thing. Love Americas best in South Lake.
1 out of 5
by A verified traveler

Gave my room to another person

Posted Mar 2, 2014
I got to lake Tahoe @2 in the morning and the girl at the counter told she gave my room to another person. She didn't know what to do. She didn't want to help me get another room.
3 out of 5
Recommended
for Everyone
by A verified traveler

Affordable place to stay when skiing

Posted Feb 25, 2014
Second time staying here. Its is affordable when the only time I'm in the room is at night time after dinner or coming back from the casino. Room was large with a mini fridge and microwave., TV could be bigger but the bed was comfortable. I will come back based on the pricing during ski season.
3 out of 5
Recommended
for Everyone
by A verified traveler

Overall stay was okay.

Posted Feb 22, 2014
Pros: Cleaness
Cons: The beds
Location: Skiing, snowboarding, sledding.
The rooms were clean and neat but one of the bed was not even. The end of the bed was higher than the other side and very uncomfortable. No one had a good sleep except my daughter. Also, if you don't request fridge and microwave for extra when booking, they DO NOT provide it.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice stay for the price and suite rooms are big.

Posted Feb 11, 2014
Pros: The suite room with two queen beds was larger and spacious than expected. :)
Cons: Continental breakfast could be better.
Location: only two blocks away from harveys casino.
Overall stay was good, checking in and out was nice and easy. The suite room that I shared with 3 other gals was pretty spacious, we weren't fighting for mirror space to get ready . Room service was good, we are not particularly the neat kind of people so we had our stuffs everywhere and they did not touch or move it while cleaning, which is a good thing. I like my stuff put where I last kept it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable

Posted Feb 10, 2014
Wifi not very good. Staff great. Beds comfortable.
3 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful view

Posted Feb 2, 2014
Quiet nice staff close to everything would come back