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Reviews of Harveys Lake Tahoe Resort & Casino

4 out of 5
Harveys Lake Tahoe Resort & Casino
18 US Hwy 50, Stateline, NV

Reviews

7.0

Good

Rating 10 - Excellent. 862 out of 2781 reviews" "
Rating 8 - Good. 615 out of 2781 reviews" "
Rating 6 - Okay. 507 out of 2781 reviews" "
Rating 4 - Poor. 401 out of 2781 reviews" "
Rating 2 - Terrible. 396 out of 2781 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Ramon

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room review, the rooms are outdated and not all of the appliances worked properly. The Air flow did not work on the proper setting. The mattress was extremely old and lumpy and the fridge did not work at all. I’m not sure what’s happening in Lake Tahoe but the casinos heating system was set on boiling. Even members of the staff mentioned to me that it’s way too hot to work in there. You can feel the heat smack you right in the face from the moment you walk to the casino floor. We enjoy gambling and being in a comfortable area and this place was NOT. I would recommend the hotel across, this is not a good place to stay
Stayed 2 nights in Apr 2024

6/10 Okay

Theresa, Casa Grande

Liked: Cleanliness, staff & service
Nice place, not many food options. Machines too tight, went across the street played longer on our money.
Stayed 1 night in Apr 2024

10/10 Excellent

Lizbeth, Auburn

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great view
Stayed 1 night in Apr 2024

2/10 Terrible

ANDRES

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Tunnel to connect both casinos
Stayed 2 nights in Apr 2024
Response from Joseph on Apr 18, 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Joseph on Apr 18, 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

10/10 Excellent

Rolly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sage Steakhouse on the hotel is good
Stayed 1 night in Apr 2024

10/10 Excellent

Nabaraj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel on Apr 17, 2024
Thanks so much for the excellent rating! We hope to see you again soon.

8/10 Good

Peter

Liked: Cleanliness, staff & service
Ice machines on 5 floors were not working. Roulette tables should offer singles as minimum bets. Overall a good stay.
Stayed 2 nights in Apr 2024
Response from Hotel on Apr 17, 2024
Thank you for the great rating and review! We are glad to hear you enjoyed your time with us.

8/10 Good

Hazel

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in . Room was nice
Stayed 1 night in Apr 2024
Response from Krysteena Palaroan on Apr 15, 2024
Hello Hazel, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon!Thank you,Harveys Lake Tahoe

4/10 Poor

Kolton

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Specifically for this hotel for kid friendly. NONE of the kid amenity were available ( pool/ arcade)
Stayed 1 night in Apr 2024
Response from bibi on Apr 14, 2024
We sincerely apologize for the inconvenience and disappointment you experienced during your stay with us. We understand the importance of providing a kid-friendly environment for our guests, and we regret that the pool and arcade were unavailable during your visit due to maintenance issues. Please know that we take your feedback seriously and are actively working to resolve these issues to ensure a better experience for our guests in the future. We appreciate your understanding and patience and hope to have the opportunity to welcome your family back for a more enjoyable stay

2/10 Terrible

Lindsay

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They put me in a smoking room when i did not order it and didnt do anything when i checked in. I called front desk and they put me in a better room. Elevators are in poor working order. My carpets had white stains on them. Loud in the hallways . Wont be back.
Stayed 1 night in Apr 2024
Response from b on Apr 13, 2024
Thank you for your review! Our records indicate you booked a smoking room, for that reason we initially gave you the room that was booked. We appreciate the feedback and hope to see you again.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In front desk hosts are took the tip for giving me a good high rise room, but they gave me 6th floor, which I find out early in the morning, when everything was done ))
Stayed 1 night in Apr 2024
Response from Rigoberto Duque on Apr 13, 2024
Thank You so much for your feedback!

2/10 Terrible

Richard

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This hotel is an absolute mess. We did stay in the older side of the hotel, but it still is dark, dingy, smelly from cigarettes, casino is best and filled with smoke… the room is tiny, lumpy bead, phone to front desk was dead, on the positive side, although the bathroom was totally dated is was very clean. I would not return. There are too many alternatives in Tahoe. It is somewhat convenient but so are tons of others. The place really should be torn down. At least the original building.
Stayed 1 night in Apr 2024
Response from Joseph on Apr 13, 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

10/10 Excellent

Chengchung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very comfortable environment can let you real relax.
Stayed 2 nights in Apr 2024
Response from Krysteena Palaroan on Apr 12, 2024
We're glad to hear that you had a relaxing experience at Harveys Lake Tahoe, Chengchung! Thank you for your positive feedback.

4/10 Poor

Joseph

Liked: Cleanliness
Disliked: Property conditions & facilities
Elevators went out all day alone with the water in my room being shut off in the morning
Stayed 1 night in Apr 2024
Response from Krysteena Palaroan on Apr 12, 2024
We are sorry to hear about your poor experience, Joseph. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: tahoeguestrelations@caesars.com

8/10 Good

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great！
Stayed 1 night in Apr 2024
Response from Rigoberto Duque on Apr 10, 2024
Hello and Great to Hear!

4/10 Poor

James

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Way too expensive! Property was run down. Not even a refrigerator in the room. The only good thing was the huge arcades they had that I didn’t use. Otherwise, you had to go through the tunnel to harrahs casino which owns Harvey’s. I will not stay there again.
Stayed 1 night in Mar 2024
Response from Rigoberto Duque on Apr 10, 2024
Hello. Thank You for your feedback. For future stays, if you need a refrigerator, you can always contact the Front Desk and request one. We would be happy to provide one.

10/10 Excellent

David

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for both kids and adults
Stayed 2 nights in Apr 2024
Response from Rigoberto Duque on Apr 9, 2024
Thank You!! We appreciate your business!

6/10 Okay

Vivian

Traveled with group, Traveled with partner
Room was clean but we keep hearing doors getting slam at night but otherwise it was a pleasant stay.
Stayed 1 night in Apr 2024
Response from Rigoberto Duque on Apr 9, 2024
Thank You for your feedback. We'll pass this information along to our maintenance department.

10/10 Excellent

Yohannes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this place
Stayed 3 nights in Apr 2024
Response from Rigoberto Duque on Apr 9, 2024
Thank You so much for your rating. Please visit again soon!

8/10 Good

Hipolito

Traveled with family
Liked: Cleanliness, staff & service, amenities
It’s been a while since I’ve stayed at a casino resort and many things have changed for the worse. Resort fees on things you do not use. Pay for parking, ridiculous. No daily room service for stays less than 3 days. My next stay will be with a rental property like Air B&B etc.
Stayed 2 nights in Apr 2024
Response from Rigoberto Duque on Apr 9, 2024
Hello and Thank You for your feedback.

8/10 Good

Kristen

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Located close to ski resort, bars and dining.
Stayed 1 night in Apr 2024
Response from Rigoberto Duque on Apr 8, 2024
Hello and Thank You so much for your feedback!

8/10 Good

EDROSE

Traveled with group, Traveled with family
Located close to Heavenly Gondola and easy access to restaurants like Hells Kitchen and Cinnabon were great.
Stayed 1 night in Apr 2024
Response from Rigoberto Duque on Apr 8, 2024
Thank you for your feedback! Glad you enjoyed your stay.

4/10 Poor

Glen

Hallways were messy, the bed was very hard and uncomfortable, the pillows on the bed were old and some of the stuffing was coming out, the next suite had a birthday party and was very noisy during our stay, kids running up and down the hallway being noisy and rude, the room never really warmed up even though the heat was on, wallpaper and paint was pealing in the bathroom
Stayed 2 nights in Apr 2024
Response from Rigoberto Duque on Apr 7, 2024
Hello and Thank You for your feedback. We apologize your experience was not the best.

4/10 Poor

Juliette

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Under construction
Stayed 4 nights in Jan 2024
Response from b on Apr 6, 2024
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

6/10 Okay

Katie

Traveled with family
Disliked: Staff & service
Great location. Lots of options for eating at and around resort. No houskeeping unless you ask. Resort fee higher than what they said at check-in. Had to wait a day after i asked to get our room made up and they didnt vacuum -thats why i asked for them to come clean the room. The hallways were dirty and not vacuumed either. Parking was convenient but expensive.
Stayed 4 nights in Apr 2024
Response from Rigoberto Duque on Apr 6, 2024
Hello and Thank You for your feedback. We apologize for the inconvenience you went through during your stay. We are working hard to return our HSK service to daily.

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable prices compared to any other hotel or casino hotel at the time. Only thing I didn't like was the an early check-in fee at noon?! Booked the room through Expedia and claimed check in was at 11am.
Stayed 1 night in Apr 2024
Response from Rigoberto Duque on Apr 7, 2024
Hello and Thank You for your feedback. Apologies for the confusion. Yes, our check in time is 4pm. However, if you wish to check in early, it is available as long as the room is ready. Fee may apply depending on the time.

4/10 Poor

Jillian

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel on Apr 7, 2024
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

10/10 Excellent

Bernardo

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything about it was great such a beautiful weekend getaway will definitely be going back.
Stayed 2 nights in Mar 2024
Response from Hotel on Apr 6, 2024
Thank you for the excellent review and rating! We hope to see you again soon.

2/10 Terrible

Jamie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude customer service . Paying for resort services without having any service, hot tub not available, pool is closed and all the way at Harrah’s.
Stayed 1 night in Apr 2024
Response from Hotel on Apr 6, 2024
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

10/10 Excellent

Dan

Business traveler
Liked: Cleanliness, staff & service, amenities
It is too bad that it is terribly smoky in the casino.
Stayed 1 night in Apr 2024
Response from Hotel on Apr 5, 2024
Thank you for the excellent review and rating! We hope to see you again soon.

6/10 Okay

Jaclyn

Disliked: Property conditions & facilities
Nothing works! 1st room key card didn’t work. Went back down to the lobby and they gave us a new room……key card didn’t work! Thankfully the 3rd room the key worked. The room next to us has no lock(card room opener thingy) so the door is wide open and it’s freaking out my kid. Fridge in room not working which sucks because we have (had) leftover beef Wellington from Hell’s Kitchen. Went to get ice and water from the vending room but neither are working.
Stayed 1 night in Apr 2024
Response from Hotel on Apr 5, 2024
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
The room is not isolated well, the noise from next room bothered me for a whole night.
Stayed 5 nights in Mar 2024
Response from Joseph on Apr 3, 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

6/10 Okay

Paul, san jose

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Hotel on Apr 4, 2024
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

6/10 Okay

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Harvey's in 2024 is kind of sad and run down. Maybe other rooms are better but mine was very small, cramped and old. It smelled like it had been a smoking room. Also the trashy neighbors yelled and fought all night, walls were so thin, I heard way more than I wanted to. I should have paid more and stayed somewhere else. The gal at check in was not very friendly and gave me the farthest possible room from the elevator. I could have complained but sometimes you get what pay for and it was adequate enough.
Stayed 3 nights in Mar 2024
Response from Hotel on Apr 3, 2024
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

4/10 Poor

Syed

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk manager and one of the clerk were very rude. Women were very polite. I waited in line to checkin. I did not like the room and made arrangements over the phone to switch my room. The rude front desk clerk and the manager were both super rude and asked me to get in line again to get the new keys. They should have some process to handle existing customers who are not there to check in.
Stayed 1 night in Mar 2024
Response from Hotel on Apr 2, 2024
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

8/10 Good

Ardashes

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The view from my room was amazing.
Stayed 3 nights in Mar 2024
Response from Hotel on Apr 2, 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

6/10 Okay

Paul, Gilbert

Traveled with family
Great location to the different restaurants and shops.
Stayed 3 nights in Mar 2024
Response from Hotel on Apr 2, 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

8/10 Good

Lyndsay

Traveled with family
Liked: Staff & service
Our room wasn’t the cleanest there was makeup on the bathroom floors and walls and doesn’t seem it was vacuumed very well as I found finger nail clippings and beads from I assume a dress by the bed.
Stayed 4 nights in Mar 2024
Response from Rigoberto Duque on Apr 1, 2024
Hello and Thank You for you feedback. Sincere apologies for the inconvenience you went through. We hope you return and allow us the opportunity to correct this experience.

10/10 Excellent

Gustav

Traveled with group
Liked: Amenities
All good
Stayed 7 nights in Mar 2024
Response from Rigoberto Duque on Apr 1, 2024
Thank You for you feedback. Please visit us again!

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scooter avaiablity, mobility enhanced, really enjoyed atea
Stayed 1 night in Mar 2024
Response from Rigoberto Duque on Apr 1, 2024
Thank You so much for your feedback!

2/10 Terrible

Ian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the dirtiest, smokiest hotel I've ever seen. Our room was smelly and the carpet was filthy. We booked for three nights and left after one, sleeping with the window as wide open as possible, departing with smoke-related headaches and scratchy/sore eyes. Awful.
Stayed 3 nights in Mar 2024
Response from Rigoberto Duque on Apr 1, 2024
Hello and Thank You for your feedback. Apologies your experience was not the best.

2/10 Terrible

Harmanjeet

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst experience ever room smells hella loud and pillows uncomfortable
Response from Hotel on Mar 31, 2024
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

8/10 Good

Teresa

Stayed 1 night in Mar 2024
Response from Hotel on Mar 31, 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

6/10 Okay

Elizabeth

Casino area is outdated and was very hot in certain areas but other than that it was a good stay.
Stayed 2 nights in Mar 2024
Response from b on Mar 30, 2024
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

4/10 Poor

Edward

Stayed 2 nights in Mar 2024
Response from b on Mar 30, 2024
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

2/10 Terrible

Jessica

Stayed 4 nights in Mar 2024
Response from Joseph on Apr 18, 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

10/10 Excellent

Mariuxi A

Liked: Cleanliness, amenities, property conditions & facilities
Great love it
Stayed 3 nights in Feb 2024
Response from Joseph A on Mar 29, 2024
Thank you for the excellent review! We hope you visit again soon!

8/10 Good

Roderick

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The room and staff were great but the casino/food options are dated though. Resort fee was about $20 per night and seemed to include just basic Wi-Fi. The room is only cleaned upon checkout also which was disappointing.
Stayed 3 nights in Mar 2024
Response from Joseph on Mar 29, 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

10/10 Excellent

Mahanie

Stayed 1 night in Mar 2024
Response from Hotel on Apr 17, 2024
Thanks so much for the excellent rating! We hope to see you again soon.