Ratings based on 507 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom San Jose, CA
We'll be back!Posted Mar 1, 2015
Really great amenities and service! They really cater to families and the location is wonderful. They have a private beach and shuttles to Northstar and other ski resorts. Bonfires with s'more kits was a hit with my kids.
for Everyoneby A verified travelerfrom CA
We are so lucky!Posted Feb 23, 2015
They upgraded us to lake front lodge, 2nd floor. Parking is right outside the door. View is fantastic. I highly recommend the hotel's grocery shop. We had breakfast there for two days. Great food!
for Everyoneby A verified travelerfrom Marin County
Overall pretty goodPosted Feb 22, 2015
Pros: see above.
Cons: wifi, definitely the wifi.
Location: As mentioned above, Austin's is a good place to eat across the street.
We decided to stay at the Hyatt because we had heard so much about it. The private beach is nice so this seems more like a summer hotel than a winter hotel. The room is just a room. Clean, nothing fancy. No fridge. Walls are thin. We heard the baby next door crying all night. The "free" wifi (it is supposed to be included as part of the $28 resort fee) is absolutely horrible and pretty much not usable. You could pay $5 more for supposedly faster internet but didn't try it. I can see how the hotel would be really convenient if you were skiing at Diamond Peak (shuttle service every 30 minutes) and maybe Northstar (one bus per day going and picking up) but not elsewhere (no shuttle service elsewhere). We were going to eat at the restaurant on the beach (very nice setting) until we saw appetizers ranging from $15-$25 and entrees from $35-$60. While we have spent that much money on meals before, it just didn't feel right there. So we went across the street to Austin's, which was very good. Highly recommend that. My kids had fun in the pool and the hot tub was big.
for Everyoneby A verified travelerfrom South Wales
Absolutely superb hotel in every aspectPosted Feb 21, 2015
Cons: Reduced resort fee charges....
Location: Incline Village is very simply and rustic - with charm.... Loads of things to see and do - you need a car though.....
Stayed for 7 nights and was very impressed.... Great standards in every aspect and superb staff - everything you could want from a resort in Lake Tahoe..... Room comfort was exceptional, noise levels were low, pools and hot tubs were great and there was loads of choice for food on site. Valet and WiFi were part of the daily resort fee.
for Everyoneby A verified traveler
Posted Feb 17, 2015
very comfortable hotel, we will go back again. especially if the price is good
for Everyoneby A verified travelerfrom turlock, ca
4-star hotel right next to beach & snow parkPosted Feb 16, 2015
Overall, I had a very relaxing visit. I felt special & treated like a princess. We received champagne upon arrival and anything that I needed was available upon a simple request. I truly enjoyed the spa & all the amenities. The only downfall was the casino bar. They were low-key and not exciting to say the least. I feel if they had more exciting drinks and more entertainment at table side they could enhance there customer satisfaction.
by A verified travelerfrom Roseville, CA
Business Convention at the Hyatt RegencyPosted Feb 9, 2015
Pros: The grounds were pretty, I enjoyed the fire pit and hot tub.
Cons: Personnel could be improved. I would recommend the wonderful staff in the Regency Club train everyone else in the facility.
Very disappointed in the inconsistency of the staff. The only consistency was the horrible attitudes with the casino staff; this was pointed out by not only myself, but other casino patrons and event go-ers. The front-desk staff was also inconsistent - evening staff made up for the attitudes of the day-staff. But, again, it was so inconsistent - it made the stay very disappointing. The hotel was pretty, but not much to do unless you were OK with over spending on food and alcohol. The spa was nice, but again, very pricey. I will not be returning.
for Everyoneby A verified travelerfrom mexico
Hotel confortablePosted Feb 5, 2015
Todo bien, excelente buffet del desayuno, solo sugiero mejorar el aseo de los baños en habitaciones
for Everyoneby A verified travelerfrom Gilbert, Arizona
Great hotel, great views, great service.Posted Feb 3, 2015
Pros: Very attentive to guests desires and needs. No request was too problematic for them.
Cons: With the exception of a couple of sour faced waitresses at the Lone Eagle bar, it was a great experience.
Location: Beautiful views of the lake, the mountains and the snow. Skiing, sledding, snowshoeing just to mention a few.
We had a great time. The service and the facilities were top notch. I would (and will) definitely stay at the Hyatt again.
for Everyoneby A verified travelerfrom California
Great hotelPosted Jan 27, 2015
The only bad thing is that we were charged the resort fee. If I would have known that I would have brought my workout clothes and used the facilities. Other than that, it was a great stay