Ratings based on 513 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
by A verified traveler
Woke up early morning by hotel stuffPosted Jun 30, 2015
Pros: Hotel maids.
Our room phone was ringing at 8:40am - it was only an advertising message and the front desk person had no idea about it when we called back immediately and wanted to know why we were called as nobody knew we were staying there except the hotel. It was very disturbing as we were sleeping. The restaurant was closed at 9pm. Over priced - It was a small room tith a very small TV.
for Everyoneby A verified traveler from phoenix
Family vacationPosted Jun 8, 2015
Excellent. Comfortable friendly staff Shld be 5 star
for Everyoneby A verified traveler
Very nice for couple or small familyPosted Jun 5, 2015
I love this place. Stay everytime I go ti Tahoe. Next to casinos and night life
for Everyoneby A verified traveler from Guadalajara, jal.
muy bonito el hotel y muy agradable.Posted May 22, 2015
Pros: las habitaciones y todo super limpio
Cons: eliminar el valet parking en el hotel
Location: solo fuimos a tomar fotos alrededor del lago , no pudimos skiar ni hacer hiking
el hotel esta super bueno, lo que no me gusto fue que me queje del servicio de valet parking y el hotel me dijo que era una empresa diferente al hotel. Me dijeron que hablara con el manager del valet parking , un tipo que se llama Path. Este joven es arrogante y se burlo de mi. antecedentes del problema: el hotel no tiene estacionamiento y se requiere del valet parking. Recibo un dia mi automovil con aroma a comida, el radio del auto sintonizada en una estacion de radio, que yo no escucho. Al parecer estuvieron comiendo y oyendo radio en mi auto.Yo me queje con Path. y este tipo fue muy cinico y me dijo que al lado de donde estacionan los automoviles esta la cocina de un restaurant y que por esa razon habia ese aroma en mi automovil. Por supuesto ,que no le crei, pero es estupido por que ellos viven del turismo.
for Everyoneby A verified traveler from San Francisco
Nice hotel, walking distance to casino, gondola,Posted May 3, 2015
Pros: It is close to restaurants, casino, gondola and stores. great location! Hard to find the entrance to the hotel from the street, sign is not visible.
Cons: Again the sign is not very visible from the street. We drove by and missed it. Rooms are too small and would be great to have a restaurant
Location: Great location for restaurants and attractions
Staff very nice and helpful. Room very clean but very small room. I wish it was more spacious.
for Everyoneby A verified traveler
Posted Apr 27, 2015
Check out time is crazy!!! No one let us know that we will have to check out at 10 a.m., instead they have put a notice about check out time under the room door after 9 p.m. that is completely unacceptable
for Everyoneby A verified traveler from California
Excellent hotelPosted Apr 20, 2015
Very clean hotel, very friendly staff, great views at walking distance
for Everyoneby A verified traveler from Modesto, CA
Excellent!Posted Apr 20, 2015
Very clean. Updated kitchen and bathrooms. Extremely comfortable king beds and even the sofa bed was excellent! Plenty of room in the pool and hot tubs! Had to pay $26 dollar valet parking-- the self park was $25 - but didn't need the car much because of the close proximity to food, shopping, and entertainment. We will be staying at this hotel again!
for Couplesby A verified traveler from Central California
Great location close to all the night lifePosted Apr 14, 2015
Pros: Very friendly staff, willing to do anything for you. very helpful.
Cons: $80.00 for parking was a little high for someone that is staying at the location.
Great room with king size bed, jetted tub, large shower, large kitchen. Very nice and comfortable.
by A verified traveler from California
fine for a last minute tripPosted Apr 10, 2015
Pros: so convenient to Heavenly
I wasn't impressed with the rooms especially the bathrooms for the price. The staff is friendly but they aren't always available. The concierge wasn't very helpful or knowledgeable about the restaurants in the area. She only recommended the ones on the property. Checkout is 10am which is too early, especially when the hotel wasn't even full. the valet is only good until 11am the day of checkout. They do not give you a full 24 hours so if you stay you have to pay or move your car. Unfortunately they isn't anywhere to self park so you are stuck paying $$$.