Ratings based on 505 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Guadalajara, jal.

muy bonito el hotel y muy agradable.

Posted May 22, 2015
Pros: las habitaciones y todo super limpio
Cons: eliminar el valet parking en el hotel
Location: solo fuimos a tomar fotos alrededor del lago , no pudimos skiar ni hacer hiking
el hotel esta super bueno, lo que no me gusto fue que me queje del servicio de valet parking y el hotel me dijo que era una empresa diferente al hotel. Me dijeron que hablara con el manager del valet parking , un tipo que se llama Path. Este joven es arrogante y se burlo de mi. antecedentes del problema: el hotel no tiene estacionamiento y se requiere del valet parking. Recibo un dia mi automovil con aroma a comida, el radio del auto sintonizada en una estacion de radio, que yo no escucho. Al parecer estuvieron comiendo y oyendo radio en mi auto.Yo me queje con Path. y este tipo fue muy cinico y me dijo que al lado de donde estacionan los automoviles esta la cocina de un restaurant y que por esa razon habia ese aroma en mi automovil. Por supuesto ,que no le crei, pero es estupido por que ellos viven del turismo.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco

Nice hotel, walking distance to casino, gondola,

Posted May 3, 2015
Pros: It is close to restaurants, casino, gondola and stores. great location! Hard to find the entrance to the hotel from the street, sign is not visible.
Cons: Again the sign is not very visible from the street. We drove by and missed it. Rooms are too small and would be great to have a restaurant
Location: Great location for restaurants and attractions
Staff very nice and helpful. Room very clean but very small room. I wish it was more spacious.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2015
Check out time is crazy!!! No one let us know that we will have to check out at 10 a.m., instead they have put a notice about check out time under the room door after 9 p.m. that is completely unacceptable
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Excellent hotel

Posted Apr 20, 2015
Very clean hotel, very friendly staff, great views at walking distance
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Modesto, CA

Excellent!

Posted Apr 20, 2015
Very clean. Updated kitchen and bathrooms. Extremely comfortable king beds and even the sofa bed was excellent! Plenty of room in the pool and hot tubs! Had to pay $26 dollar valet parking-- the self park was $25 - but didn't need the car much because of the close proximity to food, shopping, and entertainment. We will be staying at this hotel again!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Central California

Great location close to all the night life

Posted Apr 14, 2015
Pros: Very friendly staff, willing to do anything for you. very helpful.
Cons: $80.00 for parking was a little high for someone that is staying at the location.
Great room with king size bed, jetted tub, large shower, large kitchen. Very nice and comfortable.
3 out of 5
by A verified travelerfrom California

fine for a last minute trip

Posted Apr 10, 2015
Pros: so convenient to Heavenly
I wasn't impressed with the rooms especially the bathrooms for the price. The staff is friendly but they aren't always available. The concierge wasn't very helpful or knowledgeable about the restaurants in the area. She only recommended the ones on the property. Checkout is 10am which is too early, especially when the hotel wasn't even full. the valet is only good until 11am the day of checkout. They do not give you a full 24 hours so if you stay you have to pay or move your car. Unfortunately they isn't anywhere to self park so you are stuck paying $$$.
5 out of 5
Recommended
for Families
by A verified travelerfrom San Francisco, CA

Nice hotel with great location.

Posted Mar 30, 2015
Pros: I love the location.
Cons: Some of the rooms are a very long walk to get to.
Location: Great location with quite a few restaurants. The casinos are really close by which is a huge plus.
Spent a night at the Timber Lodge for a weekend getaway. Hotel staff were extremely friendly. The facilities are very clean and well maintained. Location is great. Steps from the Heavenly Gondola and about a block away from the stateline and casinos.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2015
Wish we could have been closer to the lobby, but will definitely stay again!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio, tx

No regrets

Posted Mar 13, 2015
We arrived in Tahoe at 10:00 pm, staff was courteous and helpful, we were upgraded to a larger villa and it was so nice, roomy and well appointed. Loved the villa felt very much at home , beautiful fireplace, the furniture was comfortable and the kitchen wit granite and stainless GE Profile appliances, dishes and cooking utensils was fully equipped Being right next to Heavenly, the gondola and numerous shops and restaurants was a plus and the concierges, especially Karen, were very knowledgeable and pleasant to work with. Even though it was in the 40's, the Hot tubs were so relaxing and we enjoyed it daily. No regrets in using this fine facility and the well trained staff!