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Reviews of Hyatt Vacation Club at Northstar Lodge, Lake Tahoe

4.5 out of 5
Hyatt Vacation Club at Northstar Lodge, Lake Tahoe
970 Northstar Drive, Truckee, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 560 out of 854 reviews" "
Rating 8 - Good. 152 out of 854 reviews" "
Rating 6 - Okay. 77 out of 854 reviews" "
Rating 4 - Poor. 27 out of 854 reviews" "
Rating 2 - Terrible. 38 out of 854 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, property conditions & facilities
Beautiful time the week after they closed the mountain for skiing. Very quiet!
Stayed 3 nights in Apr 2024

10/10 Excellent

Carlos

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We are not the skiing type but that didn’t stop us from enjoying our stay. Place is high class with plenty of things to do for kids moms and dads. Proximity to Truckee and Tahoe makes anything else you might want to do easy as well.
Stayed 2 nights in Apr 2024
Response from Juana on Apr 14, 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Eduardo

Liked: Cleanliness, property conditions & facilities
Great for skiing. Ski in and ski out option with gondola right behind the property great ski valet service. One Front desk staff member could use some polishing up on customer care
Stayed 4 nights in Mar 2024
Response from Juana on Apr 5, 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Serena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff friendly and helpful! Lots of room in the rooms.
Stayed 1 night in Mar 2024
Response from Juana on Apr 5, 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great for families and fun for kids. Spacious rooms. We wanted to ice skate but it was closed; the only negative.
Stayed 2 nights in Mar 2024
Response from Ryan on Mar 22, 2024
Thank you, Laura, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Daniil

Liked: Cleanliness, amenities, property conditions & facilities
Located at walking distance from Northstar Village.
Stayed 2 nights in Mar 2024
Response from Ryan on Mar 15, 2024
Thank you, Daniil, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Patrick Lee, Tyler

Stayed 4 nights in Mar 2024
Response from Juana on Apr 5, 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing - especially at check in.
Stayed 1 night in Feb 2024
Response from Ryan on Mar 14, 2024
Thank you, Peter, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Teondrick

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I loved my stay!
Stayed 3 nights in Nov 2023
Response from Ryan on Jan 23, 2024
Thank you, Teondrick, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Nadia

Liked: Cleanliness, property conditions & facilities
Good
Response from Ryan on Feb 7, 2024
Nadia, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Ryan on Dec 18, 2023
Thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

10/10 Excellent

gabrielagab

Traveled with family
Beautiful location
Stayed 3 nights in Nov 2023
Response from Juana on Dec 4, 2023
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Helen

Liked: Cleanliness, room comfort
Took a while to get hot water for showers Walls are thin, could hear next door children
Stayed 3 nights in Nov 2023
Response from Juana on Dec 3, 2023
Thank you for staying with us, we appreciate your feedback.

8/10 Good

William

Traveled with family
Liked: Cleanliness, property conditions & facilities
Modern and recently updated. Clean units and well equipped. Disliked that front desk tried to signed me up for a vacation club open house and sell other promotion package right after checking in after driving 5 hours.
Stayed 4 nights in Nov 2023
Response from Juana on Dec 4, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

marion

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient. Free parking, coffeeshops and dining are very accessble, you can just walk in the village or drive 30mins in truckee downtown. Friendly staff too. This is my second time here and will come back for more
Stayed 2 nights in Nov 2023
Response from Juana on Nov 29, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
One night stay. Beautiful property.
Pros: beautiful property, close to shops & small restaurants. Beautiful in the winter season. Cons: check out at 10am and didn’t allow for late check out even if our stay was off season (11/10) and barely any cars in the parking lot, $20 additional car parking, will talk you into signing up for vacation rental sales, small parking spaces. We stayed in a 2 bedroom unit, nice space, beautiful bathroom suite. Kitchen stocked with dining sets, pots & pans, etc. They’ve got the basics covered.
Stayed 1 night in Nov 2023
Response from Ryan on Nov 14, 2023
Thank you for your detailed feedback! We're delighted to hear you enjoyed the beautiful property, proximity to shops and restaurants, and the overall space and amenities in your 2-bedroom unit. We appreciate your comments about the check-out time, parking, and the additional services offered. Your feedback is valuable, and we'll take it into consideration to enhance our guests' experience. If there's anything else you'd like to share, feel free to let us know.

10/10 Excellent

Gilda M

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Juana on Nov 12, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Juana on Nov 7, 2023
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Barbara

Traveled with group
Liked: Property conditions & facilities
Disliked: Amenities
This property is Beautiful and the room was very nice. However, I am disabled and using a Walker now. I requested a room for disabled and the walk to the room was Horrific for me. We were on the 3rd floor and were Not told about underground parking. I had to walk So Far then to The Very last room at the end of the Hall. The room temp was 76* and we called the front desk for help. We were told that an engineer had to set our thermostat properly, and if we couldn’t wait, they would fix it in the morning. We waited, the “engineer” came to our room and set it to 68*. This Hotel Néeds to take care of Simple requests without arguing or threatening that if we leave, our room temp will continue to climb until the morning, when the “engineer” could set our Thermostat. We found out that a person was to accompany us to the room and show us how to set the complex thermostat and other feature’s. Bad Service, zero attention to my current status of disability. Rude front desk staff. We later found out that the parking garage, that is Not marked clearly, would have saved me any extremely painfully very long walk to our room. An extremely early checkout time of 10am!!?
Stayed 1 night in Nov 2023
Response from Juana on Nov 5, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Hearthy

Stayed 1 night in Nov 2023
Response from Juana on Nov 4, 2023
Thank you for staying with us, we appreciate your feedback.

4/10 Poor

Verified traveler

Stayed 1 night in Oct 2023
Response from Ryan on Oct 23, 2023
We noticed you didn't include any specific comments in your review. We value your feedback, and if you have any concerns or suggestions, please share them with us so we can improve and ensure a better experience in the future. Your input is important to us, and we strive to provide the best possible service.

8/10 Good

tina

Traveled with partner
Rooms not cleaned during stay. Rooms are worn, stained couch and scuffed up furniture. Bathroom could use a refresh.
Stayed 3 nights in Oct 2023
Response from Juana on Oct 20, 2023
Thank you for staying with us, we appreciate your feedback

6/10 Okay

Nancy

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Ryan on Oct 20, 2023
Hi Nancy, thank you for taking the time to leave a review. We'd love to hear more about your stay and any feedback you might have. Your input helps us improve our services, so please feel free to share more details about your experience. We're here to listen and make your next stay even better.

10/10 Excellent

Angela

Traveled with partner
It was absolutely beautiful. I was amazed at the size of the room. Front desk & concierge was very friendly.
Stayed 1 night in Oct 2023
Response from Juana on Oct 20, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

mike

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Juana on Oct 8, 2023
Thank you for staying with us, we appreciate your feedback

10/10 Excellent

Kirk

Traveled with family
Liked: Cleanliness, property conditions & facilities
The Northstar Village is laid out to serve people of all interests. Our stay was quiet and peaceful. We're recommending the Hyatt Vacation Club at Northstar Lodge to our closest family and friends.
Stayed 7 nights in Sep 2023
Response from Juana on Oct 3, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

PEDRO

Stayed 2 nights in Sep 2023
Response from Juana on Oct 16, 2023
Thank you for staying with us we appreciate your feedback

10/10 Excellent

Yair

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Just a great place to stay
Stayed 1 night in Sep 2023
Response from Juana on Sep 25, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Malgorzata

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hyatt Vacation club is a amazing place to relax. I was there for a week with my family members and we had great time. Apartment was spacious, beds were comfortable and staff was friendly. Underground parking is a bonus and the area is walkable to the stores, restaurants, gondola and theater. It is about close to Truckee and Lake Tahoe area. Can't wait to visit again.
Stayed 7 nights in Sep 2023
Response from Juana on Sep 23, 2023
Thank you for staying with us, we appreciate your feedback

10/10 Excellent

Arowyn, Brentwood

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Kat our check in agent was amazing. We had a late check in but. She was so sweet about it and what can on me really do if your room isn’t ready. So we went to eat and by the time we were done our room was ready. Again thank you Kat you were amazing. Room was very clean! And anything we requested was accommodated by staff asap. We even requested robes and slippers. Within ten minutes they had arrived. Was a great experience for my family..thank you to all staff and we will be having many more family vacations here.
Stayed 3 nights in Sep 2023
Response from Juana on Sep 18, 2023
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

Antoine

Traveled with family
Liked: Amenities, property conditions & facilities
quite and naturey
Stayed 3 nights in Sep 2023
Response from Juana on Sep 15, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Gregory

Stayed 1 night in Sep 2023
Response from Juana on Oct 6, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Off season quiet and solitude. Close to hiking, but dining options were limited in the village because of midweek off season.
Stayed 2 nights in Sep 2023
Response from Juana on Sep 15, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

wesley

Stayed 5 nights in Sep 2023
Response from Juana on Oct 4, 2023
Thank you for staying with us, we appreciate your feedback

8/10 Good

Chulwon

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was wonderful except for the check out time which is 10am.
Stayed 1 night in Sep 2023
Response from Juana on Sep 12, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

greg, Morro bay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I'm a retired drug dealer (Pharmacist) and have stayed in some beautiful vacation properties and this is the nicest hotel/condo we've ever been blessed to stay in. We stayed at the Dead Sea Hyatt in Israel and the bedding there and here impressed us at both locations!
Stayed 1 night in Sep 2023
Response from Juana on Sep 8, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, room comfort
Northstar Lodge
Lovely property & location
Stayed 1 night in Sep 2023
Response from Juana on Sep 8, 2023
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Beata

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, nice and peaceful. Nice place to relax from everyday busy life.
Stayed 6 nights in Aug 2023
Response from Juana on Sep 8, 2023
Thank you for staying with us, we appreciate your feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Amazing stay! Would go back again!
It was a great stay! I love it! We got a good deal for a labor day weekend as we made reservations 5months before the actual date. They gave us free wine. Secured parking lot. Easy access to coffee shop, stores and shops
Stayed 3 nights in Sep 2023
Response from David on Sep 6, 2023
Thank you for your review and sharing these great pictures.

6/10 Okay

Delbert

Traveled with partner
Liked: Cleanliness, amenities
The hot water took awhile to get warm then got boiling hot
Stayed 2 nights in Aug 2023
Response from Juana on Sep 3, 2023
Thank you for staying with us, we appreciate your feedback

2/10 Terrible

Roy

Everything was closed . The front desk don’t know anything about the property
Stayed 4 nights in Aug 2023
Response from Juana on Sep 3, 2023
Thank you for staying with us, we appreciate the feedback.

10/10 Excellent

Monica

Stayed 1 night in Aug 2023
Response from Juana on Sep 23, 2023
Thank you for staying with us, we appreciate your feedback

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Juana on Sep 19, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Eunice

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location, amenities, high end appliances. Makes for a great home away from experience.
Stayed 2 nights in Aug 2023
Response from Juana on Aug 21, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Eunice

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Juana on Sep 10, 2023
Thank you for staying with us, we appreciate your feedback

10/10 Excellent

VALERIE

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Juana on Aug 15, 2023
Thank you for staying with us, we appreciate your feedback

10/10 Excellent

julian

Liked: Cleanliness, amenities, property conditions & facilities
Property is beautiful and welll kept, staff is very polite, helpful and professsional! Cant wait to come back!
Stayed 4 nights in Aug 2023
Response from Juana on Aug 12, 2023
Thank you for staying with us, we appreciate your feedback

6/10 Okay

Madchen

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
i was told i’d be getting certain free items and amenities and were not given them.
Stayed 1 night in Aug 2023
Response from Juana on Aug 4, 2023
Thank you for staying with us, we appreciate your feedback

2/10 Terrible

Colin

Stayed 1 night in Jul 2023
Response from Juana on Aug 4, 2023
Thank you for staying with us, we appreciate your feedback

6/10 Okay

Van Miller Sarcov

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Over all the staff and property are great. I didn’t get my free wine per Expedia’s VIP access benefit. I actually asked for it that night we arrived since all restaurants were already closed and was too tired to drive to the nearest store to pick up one, but they said they had no wine and will give the free bottle to me upon check out, but they didn’t give it as promised.
Stayed 1 night in Jul 2023
Response from Juana on Aug 1, 2023
Thank you for staying with us, we appreciate your feedback