Property amenity

Reviews of The Ritz-Carlton, Lake Tahoe

5 out of 5
The Ritz-Carlton, Lake Tahoe
13031 Ritz Carlton Highland Court, Truckee, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 342 out of 515 reviews" "
Rating 8 - Good. 88 out of 515 reviews" "
Rating 6 - Okay. 52 out of 515 reviews" "
Rating 4 - Poor. 22 out of 515 reviews" "
Rating 2 - Terrible. 11 out of 515 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kalpana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Sergei, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Paul

Traveled with family
Disliked: Amenities
Run down, food off and on...hot main, cold sides (that shouldn't be cold). Screwed up reservation, lost room, tried to fix it...staff was nice, tried their best, were a little green. I don't think I'd book this place again.
Stayed 1 night in Jan 2024

10/10 Excellent

Lin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient ski in ski out. Excellent ski valet.
Stayed 3 nights in Dec 2023

6/10 Okay

Kathleen

Stayed 4 nights in Dec 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Birthe

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Sadly there was a number of things that did not work in the residence:TV, fireplace, main light switch in bathroom, shower handle, microwave and dishwasher (broken glass in there). For a resort such as The Ritz Carlton this is really not up to standard. Staff was very friendly, but unable to fix these items after multiple attempts. Out of the three days we stayed, we spent more than half a day attempting to fix at least some these things. I would appreciate a partial refund - the property could not do so, since I booked via Orbitz.
Stayed 3 nights in Nov 2023

10/10 Excellent

Eyad

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, clean and well maintained. The staff is truly wonderful.
Stayed 4 nights in Nov 2023

8/10 Good

Diana

Liked: Cleanliness, staff & service
The hotel is very outdated with cracks in the bathtub and dusty carpeting - had allergies all night due to the dust. Does not have a 5 star feel, small rooms with tiny balconies with hardly any standing room (no room for chairs or anything). The staff was amazing, especially room service staff, went above and beyond.
Stayed 1 night in Oct 2023

10/10 Excellent

Hsin, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at the Ritz Carlton Lake Tahoe, and I must say, it was an absolutely unforgettable experience. From the moment I arrived, I was greeted with warmth and genuine hospitality from the staff. The attention to detail throughout my stay was truly remarkable. Every aspect of the hotel, from the beautifully appointed rooms to the exquisite dining options, showcased a commitment to excellence that is unrivaled. The level of care put into ensuring the comfort and satisfaction of guests was evident in every interaction. The staff at the Ritz Carlton Lake Tahoe went above and beyond to make my stay memorable. Their professionalism, courtesy, and willingness to accommodate any request was truly commendable. It's clear that they take great pride in their work and are dedicated to providing a top-notch experience for their guests. The location itself is a paradise for nature lovers, with breathtaking views and access to a wide range of outdoor activities. Whether you're a skier, hiker, or simply seeking a tranquil retreat, this resort offers something for everyone. I can wholeheartedly recommend the Ritz Carlton Lake Tahoe to anyone seeking a luxurious and unforgettable getaway. This establishment truly sets a standard of excellence in hospitality that is second to none. I'm already looking forward to my next visit!
Stayed 5 nights in Sep 2023

10/10 Excellent

Vachagan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023

10/10 Excellent

Aida

Traveled with family
Liked: Amenities
We loving everything about the place. Really nice set up, service is superb it’s a bit on a pricier side but well worth it.
Stayed 1 night in Sep 2023

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a secluded, elegant mountain retreat with a fabulous restaurant, wine selection, pool and spa
Stayed 5 nights in Aug 2023

10/10 Excellent

Caroline, brentwood

Traveled with partner
Liked: Staff & service, property conditions & facilities
Wonderful service
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Srividhya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful property with great staff and focus on guest experience
Stayed 2 nights in Apr 2023

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is remarkable at this location especially
Stayed 2 nights in Apr 2023

10/10 Excellent

Joe

Stayed 3 nights in Apr 2023

10/10 Excellent

Yeng leng

Stayed 1 night in Apr 2023

2/10 Terrible

Ankur

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The housekeeping staff was extremely rude. She stomped into the room and yelled at us when ww asked for fresh towels and for our bins to be emptied claiming she was off duty and the front desk had summoned her 👎terrible experience. Never again. Do not recommend
Stayed 2 nights in Jan 2023

4/10 Poor

Raud

Liked: Cleanliness
Disliked: Property conditions & facilities
Very overpriced. Unreasonable pricing on food as well plus high service add ons and fees. Backyard bbq restaurant took 1 hr for an order of a chicken sandwich, mac and cheese, chicken tenders. Cafe blue salad bowl had an olive pit in it that has likely cracked my tooth for which I now need to get checked. In room heating didn't work. Was cold first night. Second night we had to wake up a few times to turn the fireplace on/off to regulate the temperature. The grounds and views and location on the ski resort is great yes, but overall the place doesn't justify such high nightly rates.
Stayed 2 nights in Jan 2023

6/10 Okay

Pherlita

Liked: Cleanliness
Disliked: Staff & service
It’s not Ritz it’s more like Courtayard
Location ⭐️⭐️⭐️⭐️ Property ⭐️⭐️⭐️⭐️ Service ⭐️⭐️ From check in 5pm room not ready have to call 3x for extra pillows balcony sliding door knob is missing engineering took 4 hrs to show and fix after calling 2x 80% of staff are interns from another county Good for them. But to pay $1500.00 per night you expect Ritz Sevice Food ⭐️ Christmas buffet $180.00/ea + 20% service charge Food quality was like eating at $20.00buffet Staff’s family was eating there too Staff assigned to the carving station was carrying his baby while at work. Worst Ritz experience
Left by room all day…not sure from which room
Worst Xmas Getaway
Stayed 1 night in Dec 2022

10/10 Excellent

Edward

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Check in took forever, need more food selections, but overall it is a great place.

2/10 Terrible

Billie

Stayed 1 night in Nov 2022

6/10 Okay

Chad

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We got a 1 bedroom suite - it was not worth the money - the couch in the extra room was outdated and not comfortable so we never even used the extra room. They made no special change for us. Everything else was great- staff friendly, clean l, amazing property
Stayed 3 nights in Nov 2022

8/10 Good

Tobie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was the only disappointment at this property. We were charged an undisclosed service fee of $120.00. I don’t mind paying it however, nothing was mentioned at booking or at our arrival to the spa. The spa is small and has a very limited couples area.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Monsford

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff. The best i should say👌👌👌
Stayed 2 nights in Oct 2022

6/10 Okay

Vadim

Stayed 4 nights in Oct 2022

10/10 Excellent

Megan

Stayed 1 night in Oct 2022

10/10 Excellent

Amanda

Stayed 3 nights in Jul 2022

10/10 Excellent

Ray

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
It is always an amazing stay.
Stayed 1 night in Jun 2022

8/10 Good

HENRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect in every way!
Stayed 7 nights in Jun 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow experience
We had the best experience ever, it was my wife birthday and the manager gave us a special treatment , it was amazing.
Stayed 2 nights in May 2022

2/10 Terrible

Mina

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If the hotel is going to claim to be a luxury establishment and charge accordingly, then they need to renovate the interior and hire/train representative staff. The guest rooms look worse than a motel and the Manzanita restaurant looks likes a diner at a rest stop. From the old orange carpet which look like it is at least 50 years old to the old furniture with chips, breaks, and scratches the rooms are totally aesthetically displeasing. Room service takes 1.5 hours. And you have to call again for utensils, salad dressing, etc. One staff member, NIELSON in particular irked us to no end with his ineptitude, lack of sincerity, and all around terrible attitude. I repeat, his name was NIELSON. He is not worthy of working anywhere in the hotel industry. He is damaging the brand and reputation in so many ways. He needs to be terminated immediately. At check in, he gave us wrong directions and sent us on a wild goose chase all over the hotel to try to get to a an unimpressive event called "Smores and Stories". He also denied us the upgrade given to American Express Centurion cardholders by stating that the hotel was fully committed. He didn't even check the availability before giving us this obnoxious answer. By the way, the next day we inquired with the Guest Services manager and he upgraded us immediately. Most egregious of all was Nielson forgot to order my niece's birthday cake when the purpose of the trip was to celebrate her birthday!
Stayed 3 nights in Apr 2022

8/10 Good

Reema

Traveled with family
Liked: Staff & service, amenities
The rooms decor and furniture are very dated with brown grimy looking carpet and brown and mustard colors. Doesn’t feel fresh and current.
Stayed 3 nights in Feb 2022

10/10 Excellent

Catalina, Atlanta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always talk about going somewhere else for our annual ski trip but end up going to the Ritz for the last 6 years. Unpretentious hotel, beautiful view, great service (Carol delivers our bfast every year and we love seeing her, always treats us like kings and queens) and sooo convenient to go ski whenever we feel like and go back to the hotel with no hassle. We were not crazy about the food at Manzanita this time, but absolutely love everything else!
Stayed 4 nights in Feb 2022

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
The staff at this location go above and beyond and most of them are yearly staff that haven't worked at the hotel prior. Many come from out of the country and are extremely customer service oriented. So great to see the Ritz investing in their staff. Wish the Manzanita was open earlier but food was excellent.
Stayed 2 nights in Feb 2022

10/10 Excellent

Rhodelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy & satisfied
Stayed 3 nights in Jan 2022

10/10 Excellent

Souren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Rui

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for winter vacation. Highly recommend!
Very convenient for ski and snowboarding
Stayed 2 nights in Dec 2021

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Garren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2021

10/10 Excellent

Siddhartha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021