Ratings based on 148 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great weekend away

Posted Aug 25, 2014
Hotel staff very excellent and rooms 10/10 for clean. Restaurant staff were not as friendly and felt we were interrupting them ... food was 9/10 amazing just the staff themselves let it down a bit. Rooms fantastic and spacious but bathroom felt a bit tight but 10/10 cleanliness. Again hotel staff fantastic and site facilities also very good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay

Posted Aug 7, 2014
It was a fantastic experience. The staff were very helpful and the room was awesome. The only thing that was slightly bad, was the noise from traffic, people talking/moving around etc. Would stay again, but just in the new block
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Loved it!

Posted Aug 3, 2014
Pros: Outdoor Spa & room!
Cons: Free parking closer to the hotel
This place is truly wonderful, set among beautiful terrain with and outdoor spa. The spa was amazing, the bed was comfortable and the room was very modern and clean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Single night stay

Posted Aug 3, 2014
Wanting comfortable overnight stay. Meet all our expectations & requirements. Very good standard of Accomodation and excellent facilities.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 27, 2014
We updated to a three bedroom apartment, it was a wonderful stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel,the staff make the stay just awesome.

Posted Jun 21, 2014
Pros: Helpful friendly staff
Cons: Keep up a Hilton standard as if Paris herself was staying
Location: You want it you do it, its all within reach of the hotel
Great fun town and pleasant hotel with awesome staff
3 out of 5
Recommended
by Shayne Kimber from Maple Valley, WA USA

Poor check in experience

Posted May 16, 2014 on Hotels.com
We checked in and asked about handicapped parking. She said oh we can assist its $15 to park under the building. We proceeded and then parked in our assigned space around the corner from the elevator with a handicapped spot vacant. When I called the front staff asking for THE more convenient space she kept saying ours was ok and stay where we were. Asking 3 times for the labeled space they finally said we could change. Very unprofessional over all, I felt like I was imposing on them for service. Internet was extra and over priced as well. Can't recommend Hilton's as I'm tired of getting nickeled and dimed for everything that is now considered standard inclusions in a 4 star hotel
5 out of 5
Recommended
for Everyone
by fleur from nz

Will stay again.

Posted May 14, 2014
Pros: The comfiness of the bed and the food.
Cons: The shower pressure.
Location: Everything is near by 5 min into the city by car and plenty of local activities.
Thoroughly enjoyable, so warm and cozy. Everything was great, the room size, food amenities, restaurant and service throughout the hotel. The bed was SO comfy the room warmth was great. View was pretty nice of the lake and the property is well maintained.
4 out of 5
Recommended
for Everyone
by A verified traveler from Christchurch NZ

Very welcome break to journey

Posted May 1, 2014
A long drive north - Picton ferry trip over an hour longer than scheduled due to heavy southerly swells - we decided to stop for the night. With a low battery on the phone the first hotel to pop up was the Hilton Taupo. No brainer decision to take it as we were so tired - Hotel is relatively new a few kms south of the town. Main entrance is not well lit - we thought the restaurant was it- and there is no drive through area for the drop off zone which is badly designed. Other than this our welcome was great - and as a booking for the restaurant was messed up we were upgraded to a junior suite ; lovely spacious living and separate bedroom. Very clean, quiet and well appointed. Most rooms have either a lake view or a gully view with the pool and spa area close by. The gully has geothermal activity - so steam is constantly rising out of it - pretty in the morning light. Dinner was 6/10 - food - staff attentive and thoughtful. Never had the chance to try the spa and pool sadly but they looked very inviting. Would definitely recommend and will choose this resort when we have time for a proper stopover !!
5 out of 5
Recommended
for Everyone
by Lucy from Berrima, Australia.

Cloud bed

Posted Apr 26, 2014
We had an amazing stay at Taupo. Not only was the natural beauty amazing but the hotel was perfect to come home and rest. The bed was like a cloud. The pool and spa are heated perfectly. If you want a more natural spa head down spa road on the other side of town to the Huka Falls walk and there is an amazing river with hot water and beautiful rockpool. Yum!