Ratings based on 478 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 8, 2015
Was exactly like they said. easy to find. Wonderfully friendly staff. Clean and tidy rooms. A great rate for the one night. Would definitely stay again and the cheaper rates. Was a very cold night,but beds did not have electric blankets. But after the heater had warmed up the room was ok.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 2, 2015
Cons: Give your receptionists training about popular tourist destinations in the region.
Your receptionist (female) needs training about popular tourist destinations nearby. When I asked about the well known geyser on the way to Rotorua (I couldn't remember the name Waiotapu) and she was ignorant and offered no help and said "I have no idea". It wouldn't have been a stretch for her to name a couple of the geysers, I just wanted to know how far it was to drive there. Not impressed, she should be knowledgable about this and needs more training. Do you have brochures at reception for Waiotapu?
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Posted May 6, 2015
Pros: Very attentive and friendly staff. Very quiet location
Location: Close to Huka falls and thermal springs
Good location on the lake; very attentive staff; good dining facilities
4 out of 5
Recommended
for Everyone
by A verified traveler

good 1/2 way stop on drive to Auckland

Posted Apr 23, 2015
Pros: Enjoyed the large screen tv
Last minute booking online which I didn't receive acknowledgement on my e-mail account. Was pleased when reception rang to confirm arrival time as we were going to be relatively late.
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Posted Apr 14, 2015
Hotel staff very friendly. Room modern and very clean.
4 out of 5
Recommended
for Couples
by Christine

This traveler left a rating score only Posted Apr 7, 2015 on Hotels
2 out of 5
by A verified traveler from Auckland

Good location but terrible room conditions

Posted Apr 6, 2015
Location: The hotel is quite close to Taupo Lake and with very quiet enviroment.
The bed matress is very terrible and needed to be changed immediately.
1 out of 5
Recommended
for Couples
by Diana from Wellington

Saggy Beds

Posted Mar 31, 2015 on Hotels
The beds were saggy and not comfortable for us. The shower is over the bath. The balcony is the access way to the rooms. The rooms were clean. The hotel is too far for most people to want to walk to the town centre.
3 out of 5
Recommended
for Couples
by Bryan from Rowville

Taupo stay.

Posted Mar 31, 2015 on Hotels
Although only a bit out of town, still a good place to stay, spa rooms need a bit of work.
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Mar 29, 2015 on Hotels