“Boscolo Varese”
The hotel buildings and the general atmosphere when you arrive is fantastic. Unfortunately, this is completely ruined by the service, food and the ambience created by the staff.
Dinner on the first evening was appalling and very expensive. We only had 2 course which took 2 and a half hours to arrive with us waiting 25 minutes for vegetables after the main course had already arrived so, overall, the meal was spoilt.
Add to this that, at dinner on the evening, the atmosphere created by the setting was ruined by the "disco hits of the 70s" that they insisted on playing despite us asking for it to be turned off - really bizarre!! At breakfast it was Alanis Morrisette screaming her lungs out with one song even containing a number of "F" words.
In addition to that, my partner is pregnant and needs a special cushion to help her sleep. Unfortunately, one of the staff took it from her room and, despite frequent requests and explanations that it was difficult for her to sleep without it, no-one was interested in trying to find it or a replacement and neither were they concerned that she was unable to sleep without it. Very very poor.