Ratings based on 2 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
2.5 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
for Familiesby Walter from Calgary, AB
Clean comfortable 2 BR / 2 BA apartment unitPosted Apr 8, 2013
Hotel room was actually a 2BR apt, 2 full baths, full kitchen, laundry. As such, no traditional hotel services. If you would rather stay in a clean comfortble 2BR apt than a hotel, this works fine - worked for us and our 3 kids. Large park on the lake 1/2 block away was handy as well.
Jan 16, 2013 by Kacey
We’re glad you enjoyed your stay in one of our fully equipped vacation rental condos at Lake Windermere Pointe. Yes, these condos are not set up like a typical hotel room. They are all privately owned condos that we manage and rent out on behalf of the owners. One of the great things about the condos is that they offer more space, amenities, convenience, and privacy than a typical hotel room. Not to mention having a fully equipped kitchen and BBQ so that you can prepare your own meals. Hopefully you’ll come back and visit us again in the summer. The outdoor pool is a great place for the kids and the public beach and park is only a short walk away!
for Everyoneby Roman from Edmonton, AB
Stay away!Posted Apr 2, 2013
Location: In the middle of nowhere.
Stay away! This property is run by the lazy management company that threats you like dirt. Facts (from personal experience): - They expect you to take your garbage to the dumpster when you leave! - To get the key and check-in you have to drive downtown, there is nobody on the site, EVER. When you arrive downtown, you find that your key is actually two access codes, that they could've just e-mailed ot SMS-ed to you. And if you forget your codes when going back late night - too bad, there is nobody there at the hotel to help you and office is closed. - Parking door clicker and gym card are attached to a foot-long piece of wood, with "$200 if you looose" message on it. - Place is covered by restricting signs ("DO NOT change freezer temperature!", "DO NOT..","FINE for ...", etc). - Water there stinks. If you call to complain, you will get "We can't do anything" answer from management company. - If you designated parking stall is occupied and you call to complain, you will get "We don't care and wont do anything, park somewhere else" answer from management company (this is actual answer I've got!). - There is a lot of furtniture there, but place was not designed to make your stay comfortable. For example: there are NO hooks in bathroom to hang you clothes on, your bad is positioned right under noisy heating\cooling register, etc. - There is no internet (despite what Expedia says). - Carpets have nails coming through in doorways (if you complain - there will be no effect).
Jan 16, 2013 by Kacey
Thanks for your review, and we’re sorry your stay was not satisfactory. We would like to respond to some of your comments, however. Yes, we do ask all of our guests to take their garbage and recycling from the property to a well- organized refuse centre located on-site. Although we will issue the door codes over the phone or by email, we always like to welcome our guests in person, if possible. We feel that the majority of our guests appreciate this personal interaction so we can answer any questions you may have, or to wish you a happy holiday in person. Our office is open every day (except Christmas Day). For any after-hours emergencies, including lock-outs, our staff can be reached 24 hours on the emergency phone number which we give all of our guests. We do have a wooden paint stick attached to the garage door opener and pool swipe card to keep it from getting lost. As these are personal property of the condo owner’s, we do charge if they’re lost as it’s an expense to the owner. Luckily, this is a very rare occurrence! Unfortunately, as we are not the managing strata of the complex, we don’t have any jurisdiction over the parking stalls. Each unit is assigned a parking stall that we give you upon check-in. If someone is in that stall, we can only contact the strata company during office hours, or you can leave a polite note on the offending vehicle letting them know that is a reserved spot. Alternately, you can park in the FREE guest parking outside the complex. I’m sorry you did not find the property comfortable, i.e bed position, lack of hooks, furniture etc. We can assure all of our guests that their comments are passed on to property owners. This is another reason we give each guest a Property Satisfaction Survey upon check in and send you a “Guest Survey” upon departure by email. Our guest’s satisfaction is of the utmost importance to High Country Properties.