Waterslide

Reviews of The Approach Hotel

2 out of 5
The Approach Hotel
2040 Summit Dr, Panorama, BC

Reviews

6.4
Rating 10 - Excellent. 64 out of 510 reviews" "
Rating 8 - Good. 150 out of 510 reviews" "
Rating 6 - Okay. 138 out of 510 reviews" "
Rating 4 - Poor. 90 out of 510 reviews" "
Rating 2 - Terrible. 68 out of 510 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

5.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ann Marie

Traveled with partner
Close to lifts and amenities
Stayed 3 nights in Feb 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean resort
Stayed 2 nights in Jan 2024
Response from SJ on Jan 17, 2024
Thank you for comments

4/10 Poor

Jake

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was clean but that was about it. Kinda felt like the recent renovation was done cheaply and some of the fundamentals were missed. Elevator was broken. Tv didnt work. some of the electrical sockets werent working. No phone to call the desk. Guy tried to fix the tv but nothing ever happened. Wont be recommending Panorama or the approach anytime soon..
Stayed 2 nights in Jan 2024

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient location
Stayed 2 nights in Dec 2023

10/10 Excellent

Mehdi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Judy

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Tannis

The view was nice. The Elevator button to level 2 wasn’t working. Room was scorching hot but was provided with a fan to cool down.
Stayed 2 nights in Aug 2023

6/10 Okay

Martin, Turner Valley

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not even a fridge in the room or any AC
Stayed 2 nights in Aug 2023

6/10 Okay

Alan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Very basic room
There was no air conditioning in the room and it was very hot in Panorama. The room didn't have a fridge which comes standard in all hotel rooms now.
Stayed 3 nights in Aug 2023

8/10 Good

Dean, Calgary

Stayed 2 nights in Aug 2023

6/10 Okay

Cassidy

Disliked: Amenities
Overall decent stay, and i would recommend. Keep in mind that it is an extremely basic stay marketed as a luxurious resort. The room lacked allot of really basic amenities (minimal furniture, no mini fridge, no housekeeping, no air conditioning, etc). I also wish they had disclosed that the pool was closed prior to our booking.
Stayed 3 nights in Aug 2023

10/10 Excellent

shahzad

Liked: Cleanliness, staff & service, property conditions & facilities
We liked it and had fun
Stayed 2 nights in Aug 2023

6/10 Okay

Linda

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
We were there for a family reunion and had a good time. Found the wine was horribly overpriced. I understand they need to make a profit but to sell wine worth 20.00 in the store for 85.00 is a little over the top . The dinner food and breakfast were good. Not all the pools were open.
Stayed 2 nights in Jul 2023

8/10 Good

Nenouss

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Glenaries

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Big, clean and quiet
Stayed 2 nights in Jul 2023

8/10 Good

Kevin

Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome resort and great affordable hotel! Just wish their was a mini fridge or microwave for bringing some of your own food!
Stayed 2 nights in Jul 2023

6/10 Okay

Donna

Disliked: Staff & service
The 4th floor did not have access to ice machine, no a/c or mini fridge, no signage for ice machine, screen door on balcony did not work, loud party music Until the early Morning hours
Stayed 2 nights in Jul 2023

4/10 Poor

Gord

Traveled with family
Disliked: Amenities, property conditions & facilities
Centralized registration located quite a distance from the actual hotel. Only hotel on the mountain so no competition. Very basic hotel at very premium pricing. Very noisy and not a place for families. As the only hotel there I wanted to try it but will not be returning. Says it has been recently renovated but I seen no evidence of any upgrades. Overall quite disappointing for the price paid.
Stayed 1 night in Mar 2023

8/10 Good

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean rooms. It will be better if they have a mini fridge
Stayed 2 nights in Mar 2023

10/10 Excellent

Irma

Liked: Cleanliness
All was excellent
Stayed 1 night in Feb 2023

4/10 Poor

Garrik

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2023

10/10 Excellent

????

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked all
Stayed 2 nights in Apr 2022

4/10 Poor

Manpreet

Traveled with group
Disliked: Staff & service
Restore staying experience
Check-in time was 5 p.m., and I got the room by 7.30 p.m. after calling reception 6 times because the room was not ready due to a shortage of housekeeping staff, and the front desk didn't have an ETA for the room. On the other hand, they also provided a coupon for two pizzas and non-alcoholic drinks for the competition. Room has insufficient light, no refrigerator and microwave. Around 8.10 a.m., the fire alarm went off, and we discovered some smoke near the next rooms. No one at the front desk informed us of this, despite the fact that the alarm had been lined for 10 minutes before we left the room. We were all waiting outside without any notification. We left the property because no one from the resort could assist us.
Stayed 1 night in Mar 2022

2/10 Terrible

Dooyong

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, no staff,
Stayed 2 nights in Mar 2022

6/10 Okay

Heather

Traveled with family and small children, Traveled with group
Stayed 2 nights in Mar 2022

4/10 Poor

Alexandra

Stayed 1 night in Mar 2022

2/10 Terrible

Peter

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crappy bed run down building. Needs some updating
The bed was terrible and worn out could feel the mattress springs. Room was really dark needed more lighting. Was dark dingy felt like I was staying at a no tell motel vs a ski resort.
Stayed 4 nights in Mar 2022

10/10 Excellent

Emilia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
My wife and I are well travelled, have a lot of experience sleeping from 1 star to 5 star . The good: super close to the ski chairs and main ticket office. The not so good: we had only one small night stand light by the bed for the whole room, good for romantic evening but not enough when you're looking for your things in the backpack. The parking lot has huge watery holes, we felt like driving in an all terrain track. Minus for Expedia: we got no message for the main check-in by the bridge, so we first drove to our inn then a good samaritan told us to go back to the bridge where the reception is.
Stayed 2 nights in Mar 2022

6/10 Okay

niki

Traveled with group
Disliked: Amenities, property conditions & facilities
It was just fine. Really confusing on where to check in, and then where to park, and where your room was. The elevator was broken, so you had to carry your stuff from down in the parking lot, up the road to the hotel, then up to your room. The ice machine that was supposed to be there was gone.
Stayed 2 nights in Mar 2022

4/10 Poor

Amy

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Check in was at 5PM, our room was not ready for us until 7PM unfortunately. The hotel room was quite outdated, there were piles of sheets and bags of garbage in the hallway. We wanted to enjoy our stay but will probably not be back! Also the view is beautiful and the food was delicious, staff very kind and welcoming!
Stayed 1 night in Feb 2022

8/10 Good

Vanessa

Traveled with family
Liked: Cleanliness, amenities
Customer service was really slow for TV that wasn't working upon arrival and plugged toilet. More staff and better service needed. It is not OK to use being understaffed as the reason for lack of response. We waited 15 hours for the TV issues to be rectified and 9 hours for a plunger to arrive. Window was also broken and was open the whole time we were there (good thing it was nice out and the room was not cold as a result). Having said that, you get what you pay for and overall we really enjoyed our experience on the hill. I am sure that with better service, my review would have been much better. Would stay again.
Stayed 3 nights in Feb 2022

8/10 Good

Selena

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was good. Pros: It was clean, massive, access directly to the chairlift and close to restaurants. Cons: It was dated, didn’t have a fridge in the room and the blankets were very thin. Overall it was just a place to sleep so good in that respect.
Stayed 2 nights in Feb 2022

10/10 Excellent

Jan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Jan 2022

2/10 Terrible

Neil

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't have my reservation at check in Major uphill hike with luggage to room Thermostat broken, room hot as a sauna Trash left lying in hall for days No on - site staff No ice machine in building Sno cats operating all night outside of room
Stayed 1 night in Jan 2022

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We found the room very convenient to the lift, restaurants and hot tub/pool. Apparently these rooms are about to be renovated. They need many more hooks for skiers to hang items. Our room was very hot and maintenance tried to fix it but the thermostat needs replacing which will be done during renovations. Location was great.
Stayed 2 nights in Jan 2022

8/10 Good

Kevin

Traveled with family
Liked: Staff & service
Older building, a little beat up. Beds aren’t great. Noise travels from hallways. Great location on the ski hill, steps from the lifts and restaurants.
Stayed 3 nights in Jan 2022

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Close to ski lifts
Stayed 2 nights in Jan 2022

2/10 Terrible

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities
The bed sheets were very dated, hard, and not comfortable. The pull out bed had springs pressing on your back and not level. The TV was extremely small, decades old. Very dated room.
Stayed 3 nights in Dec 2021

2/10 Terrible

Starlee

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
This was our first time at this hotel… we booked it for the convenience of the mountain, unfortunately the hotel was not what we expected. The hotel is old and has not been upgraded in years (old mattresses, broken tiles in bathroom, smelly carpets) the rooms were dirty ( dust, dead bugs, dirty walls), we even found socks and candy left in the rooms. We may return to the mountain but we will never stay in this old dirty hotel again.
Stayed 3 nights in Dec 2021

6/10 Okay

Verified traveler

Disliked: Room comfort
A stay at the pinn Inn
The ski-in-ski out location was perfect, right near the lift. There was a breakfast cafe on the 1st floor. The bed is kinda old, creaky and could have used more pillows. The room wasn't very well lit, one of our laps did not work.
Stayed 2 nights in Dec 2021

10/10 Excellent

Sarah

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2021

4/10 Poor

Natasha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

8/10 Good

Amanda

Traveled with family
We stayed in the dodgy side, was okay for the price but it could use an up keep
Stayed 2 nights in Aug 2021
Response from SJ on Aug 12, 2021
Hello! Thank you for your feedback, Plans are in the works for a refurbish in the Pine Inn. Hopefully we will see you again.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Location
Stayed 2 nights in Aug 2021
Response from SJ on Aug 12, 2021
Thank You for you feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was maintained.
Stayed 2 nights in Aug 2021
Response from SJ on Aug 12, 2021
Thank You for your feedback.

4/10 Poor

Verified traveler

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Carpets in hallway and stairway were completely worn out. Rooms have absolute minimal amenities like a coffee machine and TV...That's really it. There is no fridge, which was a bummer. Pool facilities were really badly organized, with towels consistently running out, thrown all over the changing room floors and then piled up in stock rooms which were out in the open and disgusting to see. Jets in jacuzzi were not working at all. Parking is a hassle, especially if there is a biking/skiing event. You may need to park all the way on the bottom and take a Gondola to the top. It isnt worth staying at PINE INN. Pay a little more and stay at the diamond resorts condos (still part of panorama)
Stayed 2 nights in Jul 2021
Response from SJ on Aug 12, 2021
Thank you for your feedback, we will take it into consideration.

10/10 Excellent

Azenith

Stayed 2 nights in Jul 2021
Response from SJ on Aug 12, 2021
Thank You for your feedback.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This is a great location and lots to do on the resort. Main pool is walking distance as well as some food options. The pine Inn is a bit run down but for the price is exactly what you would expect. Rooms were clean and service was excellent.
Stayed 3 nights in Jul 2021
Response from SJ on Aug 12, 2021
Thank You for your feedback.