Ratings based on 169 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
for Familiesby A verified traveler from ohio
family eventPosted Jul 16, 2013 on Hotels.com
We have family that live in lakeland and being able to have cookouts pool side with the family made the hotel worth every penny
by A verified traveler
Not worth the pricePosted Jul 6, 2013
Pros: The pool is very nice.
Cons: Better service from the front desk staff. I dealt with three different people and not one was helpful or pleasant.
Location: The location is ideal for me as it is very close to my family's home, which is the reason for my visit.
The hotel is really showing its age which wouldn't be an issue if the price per night was less. The front desk staff was not helpful or particularly pleasant. I booked two rooms, and one of them had recently had some kind of water issue on the floor. The carpet was still damp and the whole room smelled musty. I've stayed at this hotel several times over the last five years as it is close to my family's home. I will not be staying here again though.
for Business Travelersby Yvonna
Posted Jun 24, 2013 on Hotels.com
for Business Travelersby Joyce
Posted Jun 19, 2013 on Hotels.com
Recommendedby A verified traveler from Lakeland Fl
Not the best and not the worsePosted Jun 14, 2013 on Hotels.com
overall low to medium. Needs some remodling. And there breakfast was old and stale.
for Familiesby Charlie and Cindy from from Tennessee
Convenience to everything you need !Posted Jun 14, 2013 on Hotels.com
Hotel staff were friendly and courteous. Room was clean and comfortable. Housekeeping staff was excellent. Great place to stay with family or on business. We will stay here again !
for Everyoneby freddy from Palm Harbor, FL, USA
great hotel for a familyPosted May 27, 2013
had a good time we brought our grand children and they enjoy it as well as us did had continental breakfast every morning we all enjoy it
by A verified traveler
Not what we expectedPosted May 11, 2013
Our room was disappointing. Our bathroom flooded when showering and the entire bathroom floor had water. Our phone was in the bathroom and although this may sound as if we invented the story, it fell on the floor and stopped working. We reported it to the front office and they simply thanked us for letting them know. Unless they are remodeled, I would not recommend this hotel to anyone.
for Familiesby A verified traveler from Ogden, Utah
Previous stay was great but...Posted May 10, 2013 on Hotels.com
We stayed at The Avenue a few months ago and were very pleased with the hotel and especially the customer service. This stay was a bit different. Both times we booked through hotels.com and both times we put in rooms in the very back building (hope that's not their MO for hotels.com bookings) which wasn't particularly convenient. The first half of our 2nd stay the person cleaning our room did a really mediocre job. The remainder of the stay the room was well taken care of. Also, the internet was not working most of our stay. I don't know if it was because we were so far away from the lobby or if they were just having issues but I do factor free internet into the cost of the room when determining value and that was really a tipping point. I will probably give it one more shot (we have family in Lakeland that we visit often) but if the service hasn't improved next time it will be our last.
for Getaway With Friendsby A verified traveler
good location to Fun N Sun airshowPosted Apr 16, 2013 on Hotels.com
Breakfast adequate, staff pleasant, room good size, bed squeaked.