Exterior

Reviews of Holiday Inn Express & Suites Lakeland South, an IHG Hotel

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 455 out of 581 reviews" "
Rating 8 - Good. 92 out of 581 reviews" "
Rating 6 - Okay. 20 out of 581 reviews" "
Rating 4 - Poor. 6 out of 581 reviews" "
Rating 2 - Terrible. 8 out of 581 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great ! Very helpful and friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Chelsea

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All isell
Stayed 1 night in Mar 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
The night desk lady that checked us in was so nice and personable. The breakfast was good and hot. Enjoyed our stay.
Stayed 1 night in Mar 2024

8/10 Good

Susan M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice. Th front desk staff were all friendly and helpful. The breakfast was simple , but good and filling. Our room was very nice. The shower was excellent with good water pressure and hot water even for the 3rd floor. My only concern was our lack of housekeeping. We stayed for 4 nights and did not have any service. They left us a note one day and followed the instructions but they never cleaned the room. I was able to get clean towels and they picked up a bag of trash we left outside the door but I really wish they would have come in. It really is a nice place. Just not sure what happened with housekeeping
Stayed 3 nights in Mar 2024
Response from GM on Mar 23, 2024
Good Afternoon,thank you for staying with us at Lakeland South. As a 2023 True Hospitality Award winner, we take the guest satisfaction and experience seriously. We would like to apologize for not meeting our standards and falling short of your expectations. We value your feedback and will utilize it to make the necessary improvements within our staff. Your survey allows us the opportunity to correct these issues so we can continue to hold on to the standard of excellence we are known for. We will continue to monitor this area to make all necessary improvements. Thank you for staying with Lakeland South

10/10 Excellent

Maya, Jersey City

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2024

8/10 Good

Annette

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, clean room, friendly staff, good parking, and decent breakfast.
Stayed 2 nights in Mar 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, rooms and hotel very clean, breakfast was great. Great location
Stayed 2 nights in Mar 2024

10/10 Excellent

Gaston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good people
Stayed 2 nights in Mar 2024

8/10 Good

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena localización y muy buen servicio
Stayed 1 night in Mar 2024

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very clean and staff are very friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Pamela, Ft, Myers

Liked: Staff & service, property conditions & facilities
Spotless property. Rooms were clean and comfortable. Staff was friendly
Stayed 2 nights in Feb 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff have been very nice and the room is exceptionally clean!
Stayed 1 night in Feb 2024

10/10 Excellent

Ellistine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the quietness of the location of this property and the easy access to places to dine. Sleeping was very quiet.
Stayed 2 nights in Feb 2024

6/10 Okay

THOMAS

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2024

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Roeisha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Stacey, Cape Girardeau

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jan 2024

8/10 Good

Mirko

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast staff were wonderful. Gave a a wonderful start to our days there. The female desk clerks were very kind and helpful. The first night we had a room with an adjoining door. It was so thin, we could hear every syllable our neighbors spoke. The next morning the lady clerk was very helpful and put a block on the room next to us. Had a wonderful restful night on incredibly comfortable bed. But the third night we had a neighbor again. Anyway…we have now learned to ask for a room that hasn’t an adjoining door. Everything was marvelous except that issue.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jeff

Stayed 2 nights in Jan 2024

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, property conditions & facilities
An overall great stay
Stayed 2 nights in Dec 2023

8/10 Good

Terri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place but only 4 stars because breakfast had runny eggs and pancake maker provided one limp lukewarm pancake. Prefer waffles.
Stayed 1 night in Dec 2023

10/10 Excellent

JAVIER

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay, good location.Very clean and friendly staff.
Stayed 2 nights in Dec 2023

10/10 Excellent

brian

Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ralston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great
Stayed 2 nights in Nov 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Chris

Stayed 1 night in Nov 2023

10/10 Excellent

Ursulla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Very clean. Very comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Rafael

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice.
Stayed 1 night in Nov 2023
Response from KM-GM on Nov 13, 2023
Thankk you, we appreicate you stating with us at Lakeland South

2/10 Terrible

Billy

Stayed 1 night in Nov 2023
Response from KM-GM on Nov 13, 2023
Thank you for your feedback Billy. I hope you will enjoy the gift certificate I sent out as compensation for the problem you faced.

10/10 Excellent

Heidi

Stayed 1 night in Nov 2023

10/10 Excellent

Angel, Concord

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is the best hotel in Lakeland !
Stayed 4 nights in Oct 2023
Response from KM-GM on Nov 2, 2023
Well thank you so much!! We love you enjoyed staying with us at Lakeland South!!Please visit us again soon!!

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from KM-GM on Oct 23, 2023
Thank you for staying at Lakeland South!

10/10 Excellent

Juan, Lakeland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Oct 2023
Response from KM-GM on Oct 23, 2023
Thank you for staying at Lakelland South!

8/10 Good

Angela

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from KM-GM on Oct 12, 2023
Please let us know how we can improve your stay.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Sep 2023
Response from KM-GM on Oct 9, 2023
Thank you

10/10 Excellent

ADREA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely maintained
Stayed 1 night in Oct 2023
Response from KM-GM on Oct 9, 2023
Thank you

10/10 Excellent

Jose

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We like all
Stayed 2 nights in Sep 2023
Response from KM-GM on Oct 30, 2023
Thank you for staying with us at Lakeland South.

8/10 Good

Roberto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New facility. The staff was very friendly. The breakfast hostess (10/3/2023) was exceptional!!! Nice hearty breakfast that get replenished. Very clean rooms. New amenities. Ac blows cold. Ample self parking options. Great location! Will stay again if on the area.
Stayed 1 night in Oct 2023
Response from KM-GM on Oct 9, 2023
Thank yo so much!

10/10 Excellent

monica

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2023
Response from Kelley Moreno/GM on Oct 4, 2023
Thank you! Please come see us again.

8/10 Good

Alba

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant on site
Stayed 1 night in Sep 2023
Response from Kelley Moreno/GM on Oct 4, 2023
We are an Express. If youu wouldl ike a restaurant on site next time, please visit one of our sister properties, Kimpton or Holiday Inn

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Sep 2023
Response from KM-GM on Sep 27, 2023
Thank you!

10/10 Excellent

Jaclyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
had a wonderful time, clean rooms and friendly sta
had a wonderful time, clean rooms and friendly staff
Stayed 1 night in Sep 2023
Response from KM-GM on Sep 25, 2023
Great! Come stay with us again.

10/10 Excellent

JODI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from KM-GM on Sep 25, 2023
AWESOME! THANK YOU!!

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from KM-GM on Sep 25, 2023
NICE! THANK YOU!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from KM-GM on Sep 25, 2023
GREAT, THANK YOU!

10/10 Excellent

RICK

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from KM-GM on Sep 15, 2023
Thank you for your feedack