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This hotel was very nice. Th front desk staff were all friendly and helpful. The breakfast was simple , but good and filling. Our room was very nice. The shower was excellent with good water pressure and hot water even for the 3rd floor. My only concern was our lack of housekeeping. We stayed for 4 nights and did not have any service. They left us a note one day and followed the instructions but they never cleaned the room. I was able to get clean towels and they picked up a bag of trash we left outside the door but I really wish they would have come in.
It really is a nice place. Just not sure what happened with housekeeping
Susan M
Stayed 3 nights in Mar 2024
Response from GM on Mar 23, 2024
Good Afternoon,thank you for staying with us at Lakeland South. As a 2023 True Hospitality Award winner, we take the guest satisfaction and experience seriously. We would like to apologize for not meeting our standards and falling short of your expectations. We value your feedback and will utilize it to make the necessary improvements within our staff. Your survey allows us the opportunity to correct these issues so we can continue to hold on to the standard of excellence we are known for. We will continue to monitor this area to make all necessary improvements. Thank you for staying with Lakeland South
The breakfast staff were wonderful. Gave a a wonderful start to our days there. The female desk clerks were very kind and helpful.
The first night we had a room with an adjoining door. It was so thin, we could hear every syllable our neighbors spoke. The next morning the lady clerk was very helpful and put a block on the room next to us. Had a wonderful restful night on incredibly comfortable bed. But the third night we had a neighbor again. Anyway…we have now learned to ask for a room that hasn’t an adjoining door. Everything was marvelous except that issue.
New facility. The staff was very friendly. The breakfast hostess (10/3/2023) was exceptional!!! Nice hearty breakfast that get replenished. Very clean rooms. New amenities. Ac blows cold. Ample self parking options. Great location! Will stay again if on the area.