Ratings based on 185 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from kent

Lovely hotel with good facilities.

Posted Aug 19, 2014
Pros: The really exceptional food and friendly staff.
Cons: Updating the furniture in the room and advanced warning of when the restaurant would be busy for breakfast.
Location: Right next door to lancaster university.
Bed really comfortable, furniture a bit dated. Excellent food, which was served promptly, despite their being two large coach parties in the restaurant. Friendly and attentive staff. Leisure facilities brilliant, the warmest jacuzzi ever and huge sauna and steam room! downside was queuing to get in the restaurant for breakfast due to the two coach parties but the breakfast was exceptional, although don't ask for coffee if you like a strong cup!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel not far from Lancaster center

Posted Aug 13, 2014
Facilities where excellent, wine expenses in resterant not much chouice in food, hotel bar has good menu and is cheaper!. Would stay there again, but eat in bar resterant area
5 out of 5
Recommended
for Everyone
by A verified traveler

Quiet and comfortable

Posted Aug 7, 2014
Comfortable hotel, decent food judging by room service only, but comfortable all round. Nice staff, great breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Uni Pick Up and a regular Visitor

Posted Jul 13, 2014
Staff always friendly. Room great. Gym great. Restaurant great. When my son leaves Lancaster Uni, I will still come back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient for Lancaster

Posted Jun 16, 2014
Pros: Swimming pool, breakfasts, staff
Cons: I requested a twin and a double room. This information had not come through to the reception staff and I had to be re-allocated to another room.
Location: Lancaster Castle, several museums in the town. Lake District nearby.
Close to town with castle and museums. Comfortable, clean rooms. Delicious breakfast. Lovely swimming pool. Would go again.
5 out of 5
Recommended
for Everyone
by Deborah

Spa facilities

Posted Jun 3, 2014
You can walk straight into the pool it is so lovely and warm and the outside hot tub is like a hot bath, gorgeous!
4 out of 5
Recommended
for Personal Event
by DGG from Bristol

Great hotel

Posted May 7, 2014 on Hotels.com
Food and service was great. Hotel was well decorated and very clean. Our room was slightly dated but it looks as though other rooms were more recently refurbished. Our room was still very clean and comfortable.
3 out of 5
Recommended
for Getaway With Friends
by A verified traveler from UK

Nice Hotel 4*??

Posted Apr 23, 2014 on Hotels.com
I have just spent two nights here in one of their luxury suites! the room was nice but the bathroom was not very clean (urine still around the WC and the floor was dirty, some hairs in the bath tub), the bath robes were grey and looked rather dirty considering they were supposed to be white. Even tho the bathroom fittings were of a good standard the way they were installed was shocking, you could almost trip up over the joints of the floor tiles. The price of the drinks was a little on the steep side, we did have a meal in the restautrant which was very nice (the waiter was obviously new as he had no idea what parmentier potatoes were and we had to show him the wine we wanted as he had never heard of it even tho it was on the wine list!). Overall a nice hotel but for four star these silly little things have let it down badly im affraid :(
3 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Not ideal room for our comfort

Posted Apr 17, 2014 on Hotels.com
Initial allocation was some distance from reception and up several stairs, The alternative was a "Queen" size bed which was not adequate for people of our age and size. Both dinner and breakfast were very good.
4 out of 5
Recommended
for Couples
by A verified traveler

Nice

Posted Apr 15, 2014
Great health spa - very relaxing. Lovely breakkie