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Reviews of Macdonald Tickled Trout Hotel

4 out of 5
Macdonald Tickled Trout Hotel
Preston New Road Samelsbury, Samlesbury, Preston, England

Reviews

7.8

Good

Rating 10 - Excellent. 320 out of 1000 reviews" "
Rating 8 - Good. 388 out of 1000 reviews" "
Rating 6 - Okay. 154 out of 1000 reviews" "
Rating 4 - Poor. 85 out of 1000 reviews" "
Rating 2 - Terrible. 53 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sam

Hotel was ok, quite a nice restaurant, the rooms were ok albeit a bit dated although traditional. The beds were ok, not that comfortable to be honest. A bit hard. The hot water in the shower was intermittent and it must be shared with others as during the shower it went scolding hot then back to normal without changing the taps. The restaurant must have been busy as 3-4 items on the food menu were out of stuck, plus low on wines too. Bit of refurbishment throughout the hotel would be good. Friendly staff throughout. Thanks
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Sam,Thankyou for a positive review of the hotel after your recent stay with us.It's great to hear how much you enjoyed your visit but I will take on board your comments regarding the shower and stock levels in the kitchen, with a will to improve in this area.We do hope we can welcome you again in the future.Kind regards Victoria WhiteGeneral Manager

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy for the M6
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Dear Tony, Thankyou for taking the time to share your feedback after your recent visit to the Tickled Trout Hotel. We really appreciate your kind words and hope to welcome you again in the future. Kind regards Victoria White General Manager

6/10 Okay

Chris, Stoke on Trent

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Dear Chris, Thankyou for taking the time to share your feedback after your recent visit to the Tickled Trout Hotel. We really appreciate your kind words and hope to welcome you again in the future. kind regards Victoria White General Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable property. Reasonable price. Some confusion on arrival as to what we had actually booked but sorted out.
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Dear Kevin, Its great to hear how much you enjoyed you're stay with us at The Tickled Trout and I really appreciate your kind words about the hotel. I do hope we can welcome you again in the future. Kind regards Victoria White General Manager

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Apr 4, 2024
Hi Joanne,Thanks for taking the time to leave your feedback after your recent stay with us, we appreciate your kind scoring and hope to welcome you again in the future.Kind regardsVictoria WhiteGeneral Manager

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely view of the river.
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Dear Mark, Thankyou for taking the time to share your feedback after your recent visit to the Tickled Trout Hotel. We really appreciate your kind words and hope to welcome you again in the future. Kind regards Victoria White General Manager

6/10 Okay

Jennifer

Traveled with group
Liked: Staff & service
Comfy bed, carpet in room could do with a hoover, bits kept sticking to my feet. Bathroom was clean. Drunk annoying man in bar swearing at us, can’t believe staff were still serving him! Otherwise staff nice and helpful.
Stayed 1 night in Mar 2024
Response from Hotel Reception on Apr 2, 2024
Dear JenniferThankyou for taking the time to share your feedback after your recent visit to the Tickled Trout Hotel. I have just taken over as the General Manager at the beginning of the year and I appreciate your comments as they do give me a real view of the hotel and where I need to start making improvements. I hope we welcome you again in the future and you can see the positive movement we are making. Kind regards Victoria White General Manager

8/10 Good

Laura

Stayed 1 night in Mar 2024
Response from GM on Apr 15, 2024
Dear Laura,Thankyou for taking the time to score the hotel after your recent stay.We really appreciate your kind rating and hope to welcome you again in the future.Kind regardsVictoria WhiteGeneral Manager

6/10 Okay

John

Stayed 1 night in Mar 2024
Response from GM on Apr 11, 2024
Dear John,Sorry you didn't seem to enjoy your stay If you would like to shre your thoughts please do not hesitate to contact me.Kind regardsVictoria WhiteGeneral Manager

4/10 Poor

Martin

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Good points. Family room size was great, it was nice and dark. That's were the positives end. The breakfast service was terrible, not the usual MacDonald experience, ended nearly an hour early without warning to accommodate a football teams stay. The window in the room did not close fully, leaving a draught on our youngest. No management present when requested.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Hi Mr Rushworth,I have emailed you directly to discuss further.I appogise for any inconvenience caused.Kind regardsVictoria WhiteGeneral Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Booked last minute had a lovely room staff were friendly
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Hi Jennifer,Thats for a fantastic review, we hope to welcome you again in the future.Kind regardsVictoria WhiteGeneral Manager

6/10 Okay

Philip

Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Dear Phillip, Thankyou for taking the time to share your feedback after your recent visit to the Tickled Trout Hotel. We really appreciate your kind words and hope to welcome you again in the future. Kind regards Victoria White General Manager

8/10 Good

GINETTE, FRANT

Liked: Cleanliness, staff & service
Electric recliner armchair
Stayed 1 night in Feb 2024
Response from GM on Mar 14, 2024
Dear Ginette, Its great to hear how much you enjoyed you're stay with us at The Tickled Trout and I really appreciate your kind words about the hotel. I do hope we can welcome you again in the future. Kind regards Victoria White General Manager

10/10 Excellent

Basnayaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access location. Nice building inside and out. Lovely staff. Inside layout and signage a bit confusing. Need a code to leave by vehicle, but not to enter (make sure you remember the code, or just ask reception if you forget). Sometimes had to wait for reception staff if it was quiet. Room was excellent: clean, functional and nice!
Stayed 1 night in Feb 2024
Response from Vicky on Feb 19, 2024
Dear Basnayaka, Its great to hear how much you enjoyed you're stay with us at The Tickled Trout and I really appreciate your kind words about the hotel. I do hope we can welcome you again in the future. Kind regards Victoria White General Manager

10/10 Excellent

Hilary

Stayed 1 night in Feb 2024
Response from Vicky on Mar 22, 2024
Dear Hilary,Thankyou for you kind review of the hotel, we really appreciate your positive scoring and hope to welcome you again in the future.Kind regardsVictoria WhiteGeneral Manager

8/10 Good

Wendy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Vicky on Feb 9, 2024
Dear Wendy, Its great to hear how much you enjoyed you're stay with us at The Tickled Trout and I really appreciate your kind scoring of the hotel. I do hope we can welcome you again in the future. Kind regards Victoria White General Manager

8/10 Good

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well placed just off the motorway Rooms well priced I don’t like having to pay an extra £13 to ensure a refundable status for the booking The lift has a strange odour as does the 3rd floor around the lift area The atmosphere of the hotel is slightly underwhelming and the staff differ in service level provision
Stayed 1 night in Jan 2024
Response from Vicky on Feb 9, 2024
Dear Karen,Thankyou for taking the time to share your feedback after your recent visit to the Tickled Trout Hotel. I have just taken over as the General Manager this week and I appreciate your comments as they do give me a real view of the hotel and where I need to start making improvements. I hope we welcome you again in the future and you can see the positive movement we are making. Kind regards Victoria White General Manager

8/10 Good

Lindsey

Traveled with family
Liked: Cleanliness, staff & service, amenities
Quiet location. Older style rooms in need of renovation but clean and we had a good nights sleep. The staff were very nice and helpful.
Stayed 2 nights in Jan 2024
Response from Vicky on Feb 9, 2024
Dear Lindsey,Thankyou for taking the time to share your feedback after your recent visit to the Tickled Trout Hotel. I have just taken over as the General Manager earlier this year and I know the hotel is a little tired but have every intention of giving the place the love and attention it needs.I hope we welcome you again in the future and you can see the positive movement we are making. Kind regards Victoria White General Manager

10/10 Excellent

Steve

Stayed 3 nights in Jan 2024
Response from Vicky on Feb 9, 2024
Dear Steve,Its great to hear how much you enjoyed you're stay with us at The Tickled Trout and I really appreciate your kind words about the hotel. I do hope we can welcome you again in the future. Kind regards Victoria White General Manager

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent venue for business meetings combined with quiet surroundings and close proximity to Preston town centre; good transport connections and great food too. Would definitely stay again.
Stayed 1 night in Jan 2024
Response from Vicky on Feb 9, 2024
Dear Chris, Its great to hear how much you enjoyed you're stay with us at The Tickled Trout and I really appreciate your kind words about the hotel. I do hope we can welcome you again in the future. Kind regards Victoria White General Manager

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Vicky on Feb 9, 2024
Dear Jonathan, Its great to hear how much you enjoyed you're stay with us at The Tickled Trout and I really appreciate your kind words about the hotel. I do hope we can welcome you again in the future. Kind regards Victoria White General Manager

6/10 Okay

Rebecca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Convenient but basic
Hotel is ok. Had room overlooking the river which was nice. However we booked a double room and the bed was uncomfortable, as dipped in the middle. Room was tired and old. Cooked breakfast was lovely and staff were all friendly and helpful.
Stayed 1 night in Jan 2024
Response from Vicky on Feb 9, 2024
Dear Rebecca, Thankyou for taking the time to share your feedback after your recent visit to the Tickled Trout Hotel. I apologise there had been an issue with the bed, and it seemed to dip centrally, I will certainly share your feedback with the housekeeping team to improve and ensure your comments are used constructively.We really appreciate your kind words about the team and hope to welcome you again in the future. Kind regards Victoria White General Manager

4/10 Poor

Mark

Liked: Room comfort
Disliked: Staff & service
Tickled trout
Hotel externally looks very tired. First room was not made up. 2nd room could have been cleaner ( hoover and dust) Bar service poor. Breakfast service excellent but cooked food was below par.
Stayed 1 night in Jan 2024
Response from Vicky on Feb 9, 2024
Dear Mark,Thankyou for taking the time to share your feedback after your recent visit to the Tickled Trout Hotel. I have just taken over as the General Manager this week and I appreciate your comments as they do give me a real view of the hotel and where I need to start making improvements. I hope we welcome you again in the future and you can see the positive movement we are making. Kind regards Victoria White General Manager

4/10 Poor

Andrew

Traveled with family
Disliked: Amenities, property conditions & facilities
Hotel needs care and attention.
Stayed 1 night in Jan 2024
Response from Vicky on Feb 9, 2024
Dear AndrewThankyou for taking the time to share your feedback after your recent visit to the Tickled Trout Hotel. I have just taken over as the General Manager this week and I appreciate your comments as they do give me a real view of the hotel and where I need to start making improvements. I hope we welcome you again in the future and you can see the positive movement we are making. Kind regards Victoria White General Manager

6/10 Okay

Danny

Stayed 3 nights in Jan 2024
Response from Vicky on Feb 9, 2024
Dear Danny,Thankyou for taking the time to share your feedback after your recent visit to the Tickled Trout Hotel. I hope we welcome you again in the future and you can see the positive movement we are making. Kind regards Victoria White General Manager

10/10 Excellent

Bev

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price hotel
Lovely, friendly hotel. Great value for money. Rooms lovely and clean and spacious. Love breakfast. Nothing too much trouble. All staff outstanding.
Stayed 2 nights in Jan 2024
Response from Vicky on Feb 9, 2024
Dear Bev, Its great to hear how much you enjoyed you're stay with us at The Tickled Trout and I really appreciate your kind words about the hotel. I do hope we can welcome you again in the future. Kind regards Victoria White General Manager

6/10 Okay

Rowena

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hotel Management Team on Dec 30, 2023
Thank you for your feedback.

6/10 Okay

Craig

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hot than hell i believe!!
The staff were excellent in fact couldn’t have been better . The hotel location is fantastic for traveling up or down the m6 . I had a river view very nice . The hotel is very very tired but that was reflected in the price . I thought the dinner and wine to be London price not good value at all . My god the room temperature was so hot sauna standards couldn’t put down or open the window basically if they could put the heating down they could half the price for eating .
Stayed 1 night in Dec 2023
Response from The Management team on Dec 17, 2023
Thank you for your feedback. I do apologise that your room temperature was to warm, and I do apologise for any inconvenience this may of caused. I am happy to hear that other than the room temperature you enjoyed your stay with us. Please note all points raise have been noted.We do hope to welcome you back in the near future.

6/10 Okay

Khadija

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful smell just when you are about to go to the lift. Property need major upgrading and food and house keeping service not great. Good side is it’s peaceful and staff is friendly.
Stayed 2 nights in Dec 2023
Response from Hotel Management Team on Dec 13, 2023
Dear Guest,Please accept our apology for the smell when exiting the lift. We had recently had a flood on lower level and the corridor behind reception. You will be please to know that this has now been cleaned professional and the odor from the flood has gone. Thank you for your feedback and we look forward to welcoming you back in the near future.Kind regards,The management team.

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice the view lovely staff helpful would stay here again
Stayed 1 night in Dec 2023
Response from Hotel Management Team on Dec 13, 2023
Dear Guest,Thank you for your feedback, I am glad you enjoyed your stay with us. We look forward to welcoming you back in the near future.Kind regards,The management team.

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from Hotel Management Team on Dec 30, 2023
Thank you for your feedback.

10/10 Excellent

Anne

Stayed 1 night in Dec 2023
Response from Hotel Management Team on Dec 7, 2023
Thank you for your feedback, I am happy you enjoyed your stay with us.Kind regards,The management team.

10/10 Excellent

Rachel

Stayed 1 night in Nov 2023
Response from The hotel management team. on Dec 17, 2023
Thank you for your feedback, we are happy you enjoyed your stay with us.

10/10 Excellent

Vladislav

Stayed 1 night in Nov 2023
Response from Hotel Management Team on Dec 30, 2023
Thank you for your feedback, we look forward to seeing you again. Best wishes

6/10 Okay

Nev

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wi-fi was very poor, kept dropping out and it was very frustrating when trying to work. When opening the window the 2 inches or so that was possible, it did make it very noisy as the hotel is next to a petrol station and main road/motorway. Staff & service was very good. Food was good.
Stayed 1 night in Nov 2023
Response from Hotel Management Team on Nov 27, 2023
Thank you for your feedback. Our windows are restricted due to health and safety regulations, my apologies if this was an inconvenience. I am happy to hear you enjoyed your stay, the food and service you received from our team. We pride ourselves on providing a high standard of customer service. We look forward to welcoming you back in the near future.Kind regards,The management team.

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from The hotel management team. on Dec 17, 2023
Thank you for your feedback. We look forward to welcoming you back in the near future.

6/10 Okay

Gordon

Traveled with partner
Hotel is a bit tired and needs an update. Breakfast costs £16 per person and is average with anything outwith a basic breakfast incurring a £5 supplement.
Stayed 2 nights in Nov 2023
Response from Hotel Management Team on Nov 27, 2023
Thank you for feedback, All the point you have raised have been noted.Kind regards,The management team.

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay very conveniently located
Great place to stay. My room was absolutely massive. Even had a seperate living room. Huge bed and very comfy. Breakfast was great. Only issue was the lighting on the front of the hotel was terrible. Could not even see the name until i had parked in the carpark.
Stayed 1 night in Nov 2023
Response from Hotel Management Team on Nov 27, 2023
Thank you for feedback, We are happy you enjoyed your stay with us and we look forward to welcoming you back in the near future.

8/10 Good

Sophie

Stayed 2 nights in Nov 2023
Response from Hotel Reception on Nov 21, 2023
Thank you for your feedback!

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Macdonald Tickled Trout Hotel on Nov 18, 2023
Thank you for your feedback.

8/10 Good

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay whilst travelling
Excellent location on the banks of the River Ribble. The food was also excellent, but pricey. It was a pleasure to find on site car charging.
Stayed 1 night in Nov 2023
Response from Macdonald Tickled Trout Hotel on Nov 18, 2023
Thank you for your feedback, your compliments have been passed to our chefs. We look forward to welcoming you back in the near future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception on Nov 14, 2023
Thank you for your positive review and we look forward to meeting you again soon.

2/10 Terrible

Lucie

Stayed 1 night in Nov 2023
Response from Macdonald Tickled Trout Hotel on Nov 18, 2023
Thank you for feedback, I am sorry to see your rating, I do hope to welcome you back in the near future.

6/10 Okay

Nichola

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great stay needs a little renovation
Lovely hotel. Needs a little bit of renovation and cleaning in the rooms. Great sized family room with a lot of potential for it to be amazing. Great prices. Restaurant was lovely food was good.
Stayed 1 night in Nov 2023
Response from Macdonald Tickled Trout Hotel on Nov 18, 2023
Thank you for your feedback, we are happy to hear you enjoyed your time with us.

8/10 Good

William

Stayed 1 night in Nov 2023
Response from Macdonald Tickled Trout Hotel on Nov 18, 2023
Thank you for your feedback. We look forward to welcoming you back in the near future.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room very nice and had a fridge Good vegan breakfast
Stayed 1 night in Nov 2023
Response from Macdonald Tickled Trout Hotel on Nov 18, 2023
Thank you for your feedback, we are happy to hear you enjoyed your stay.

10/10 Excellent

Neven Thomas

Liked: Staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Nov 2023
Response from Macdonald Tickled Trout Hotel on Nov 18, 2023
Thank you for your feedback!

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Nov 2023
Response from Macdonald Tickled Trout Hotel on Nov 4, 2023
Thank you for feedback!

4/10 Poor

Thomas

Business traveler
Liked: Cleanliness, staff & service
No hot water as had an issue with the boiler
Stayed 1 night in Nov 2023
Response from Macdonald Tickled Trout Hotel on Nov 4, 2023
Dear Guest, Thank you for your feedback. Our maintenance team have been informed to resolve this. We look forward to welcoming you back in the near future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Nice Stay
My wife and I stayed overnight in the Tickled Trout on our way south To Cornwall. We have stayed before and the hotel is a convenient stop over and close to the Motorway. Our welcome on arrival was excellent and our room was comfortable and clean. The room was a bit tired but not uncomfortable. We booked for an eveing meal and the service and food quality was excellent. My wife had a Rissoto which she descibed as truly delicious and I had the Lamb which was also truly delicious. Unusually for restaurants nowadays the food was served on roasting hot plates which makes such a difference to the food. We took the wine special which was a very acceptable Italian Red withan equally acceptable price. Breakfast was self service but was warm and very nice Overall a really nice experience and we will be using the Tickled Trout again
Stayed 1 night in Oct 2023
Response from Macdonald Tickled Trout Hotel on Nov 4, 2023
Dear Guest, Thank you for your feedback and kind words. I am happy to hear you enjoyed your stay with us and we look forward to welcoming you back in the near future.