Ratings based on 70 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.9 Service & staff
4.2 Room comfort
3.4 Hotel condition
They paid and stayed.
for Familiesby thepulle2 from bromley
Great location , lovely service attentive staffPosted Jan 10, 2014 on Hotels.com
great place to stay in whalley .
for Otherby Lancy Lass from Wales
Travelling with our pet dogPosted Jan 6, 2014
Location: We were staying for a family party in Blackburn, so didn't use any local facilities or do anything touristy.
We chose this hotel purely because it allowed us to take our dog - but we'll definitely go back. We had a room with patio doors so that we could take our dog straight outside without walking him through the hotel. But in the hotel he was allowed in the bar and all the staff were lovely about him and to him.
by A verified traveler
Posted Jan 5, 2014
for Business Travelersby Business User from Basingstoke
Not Good EnoughPosted Dec 17, 2013 on Hotels.com
Food was awful, 100% just warmed up in the microwave. The hallways were warmer than the room. Dirty pillows and a horrible bathroom. I WILL NOT be staying again!!!
for Couplesby A verified traveler
Would stay againPosted Dec 10, 2013 on Hotels.com
Comfortable hotel, excellent service, large suite, no ironing board and carpets had seen better days, no experience of breakfast, overall very satisfactory.
for Business Travelersby A verified traveler
Posted Oct 21, 2013 on Hotels.com
by Andrew from Buckinghamshire
Very tired hotel with completely untrained staffPosted Oct 16, 2013
The front desk staff were unable to guide me to the hotel despite me getting the postcode and calling them on 5 separate phone calls. This included me giving them the junction of two roads, one of which was the road the hotel was actually on. At 6.25 I attempted to order a coke from the bar, to be told by four, yes four, gleeful staff who were standing around doing nothing that the bar would not open until 6.30. I sat and watched them until 6.45 to see if anyone would come over. No prizes for guessing the result. Very worn out hotel that I'm surprised Mercure still put their name to. One decent member did appear later in the evening who was in fairness very pleasant. His actions were however overshadowed at breakfast when I had to ask seperately for milk, a knife, some sauce, and butter; none of which had been laid out on the table. I can't normally be bothered to write for these sorts of things but the stay was so poor I have been moved to do so .
for Overnight Stay Before Destinationby regretable from Northwest
OverpricedPosted Sep 6, 2013 on Hotels.com
The price of the room was too high not for the room but the overall hotel experience. I had to exit the main building in order to get to my room enroute the pathway had plenty of small lights unfortunately in the dark of the night none of these were on which although only a short journey was a bit unnerving for a lone female. i appreciate the hotel could not be expected to prevent dragon flies in the dining room but i would of at least liked not to of seen the dead ones on the window sill at breakfast. the chairs in the restaurant all needed re-upholstering due to wear & tear (literally) and unfortunately this was the case for the majority of the hotel once the refurbish yes i'd be prepared to pay their rates but not in it's current condition.
for Personal Eventby JoseP from Lancashire
Decent hotelPosted Sep 6, 2013 on Hotels.com
We only paid around £50 for our one night stay, so it's difficult to complain. We got a disabled room (101) and it was fine though weirdly constructed with doors everywhere, though the bathroom appeared brand new. Bearing in mind the cost of hotels in this area, this is our hotel of choice when around here.
for Everyoneby A verified traveler
Good hotel well situated.Posted Aug 23, 2013
Location: Preston, Bury market, Blackpool and the lakes are all within driving distance.
The hotel staff were very welcoming ...I thought the "Lady Guest" parking spaces were a super idea. Breakfast buffet had a very good selection.