Ratings based on 141 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom vancouver

nice hotel and friendly staffs

Posted Apr 13, 2015
due to Air France me and my wife only can stay for this hotel two nights which also my wife's cousin wedding attend. Room is clean but kind of old, bed is comfort but just too noisy. One good thing was we met arsenal head coach wenger in this hotel. Overall is a not bad experience.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bridgend, South Wales

Good quality & fair price

Posted Apr 11, 2015
Stayed for 2 nights whilst visiting relatives. Welcoming, polite & accommodating staff. Good selection at the breakfast buffet & leisure facilities were a great bonus. My 3 yr old daughter was extremely excited to be staying in a castle. Only negative comment would be getting to the hotel; it would be helpful if there was a sign at the traffic lights to tell you to turn left, as postcode takes you right.
3 out of 5
by A verified traveler

Needs refurbishment

Posted Feb 12, 2015
Pros: Staff were pleasant and helpful
Rooms need upgrading Restaurant food wasn't the best
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jan 29, 2015 on Hotels.com
4 out of 5
Recommended
for Couples
by davidfrom REIGATE

DISAPOINTED

Posted Jan 14, 2015 on Hotels.com
I JUST DID NOT LIKE THE ROOM WAS FOR DISABLED .AND VERY MUSIC TILL MIDNIGHT. I WANTED TO GO TO SLEEP AT ABOUT NINE BUT NO CHANCE. MY GIRL FREIND WHENT HOME
5 out of 5
Recommended
for Business Travelers
by Jeanfrom Liverpool

Good experience

Posted Jan 14, 2015 on Hotels.com
No issues at all.
4 out of 5
Recommended
for Business Travelers
by Bill

This traveler left a rating score only Posted Jan 12, 2015 on Hotels.com
5 out of 5
Recommended
for Families
by Ianfrom Inverness

Pre Xmas visit.....

Posted Dec 24, 2014 on Hotels.com
Visiting family so used hotels a base. Great service....Great staff liked the gym and health club too.
4 out of 5
Recommended
for Families
by Brianfrom Manchester

Family Time

Posted Dec 15, 2014 on Hotels.com
Lovely stay apart from 6am fire alarm wake up call. food was fabulous.
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Stratford upon Avon

Convenient to M65

Posted Dec 11, 2014
Pros: Staff excellent.
Cons: The room allocated was huge and required additional heating on an extremely cold night.
Location: M65
Huge room. Supplementary heater provided by reception.