Ratings based on 256 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler


Posted Nov 29, 2014
Room was with a huge leak on the ceiling, very old furniture, and no heating in the bathroom... Asked staff about fixing that, it never happened... Reception doesn't pay attention to any of guest's requests... Overall the hotel is very old , very bad maintained, and ridicioulosly expensive for service they provide,don't stay there
5 out of 5
for Everyone
by A verified travelerfrom bolton lancs

excellent service and facilities

Posted Nov 27, 2014
Pros: the general comfort and facilities, ie spa pool. and the excellent food
second visit to this hotel, we just stayed for the one night with our daughter and her boyfriend, the rooms were clean and comfortable, it was pleasantly warm due to the continuous central heating, the spa pool was enjoyable and the breakfast could not be faulted, there was a good choice of food and we had a very attentive staff, will be back again,
3 out of 5
for Everyone
by A verified traveler

The room was cold

Posted Nov 23, 2014
The room was cold as the heating wasn't working properly. The bathroom was falling apart by the bath and there was a leak from the heated rail which also wasn't working so the bathroom was freezing cold
3 out of 5
for Everyone
by A verified travelerfrom g

Hotel lovely but room condition poor and overprice

Posted Nov 22, 2014
We paid £146 room only for one night in a premium room. Room was small and window was in poor condition. Cracked tiles in bathroom. Would have expected better for money. Hotel itself is lovely and just a ten min walk into main town area. Did feel ripped off though. Would probably stay somewhere else next time.
4 out of 5
for Everyone
by A verified traveler

Impressive property with real history

Posted Nov 17, 2014
Pros: Position, history and presence.
Cons: Whilst the reception has a lot of period features the overall impression could be improved by mood/occasional lighting.
Location: We went to an event at the tower which was a short walk from the hotel.
We enjoyed our stay, the room was clean if a little tired in places. The breakfast was really good with attentive service from the waiters. Receptionists were professional and knew their stuff.
2 out of 5
by A verified travelerfrom Middlesbrough

Close to the beach

Posted Nov 16, 2014
Pros: Location
Cons: Cracked tiles to be fixed and toilet handle fixed...general good maintenance practise.
I had requested a room near to the lift as I do have difficulty walking long distances, we were 1 room from the end of the corridor so almost as far away from the lift as possible. The room we had was a bit 'tired' the window was in desperate need of painting, the tiles on the floor in the bathroom were cracked near the toilet and the handle to flush the toilet was temperamental and thought it could fail at any point. The staff though we're very helpful and pleasant.
5 out of 5
for Everyone
by A verified travelerfrom Staffordshire

Lovely hotel on seafront

Posted Nov 11, 2014
Pros: Friendly helpful staff. Very good breakfast layout.
Location: Located right on the seafront with a tram stop almost directly opposite for easy access into the town.
All staff were friendly and very helpful. The hotel is large and pleasing decor. The room was a small double but adequate and spotlessly clean. I would (will) return to this lovely old hotel in a shot.
5 out of 5
for Couples
by A verified travelerfrom Scotland

Really enjoyed our stay here!

Posted Nov 10, 2014
Pros: Elegance and friendly staff
Cons: Not much really!
Location: Tower Ballroom Legends Shows Tower Circus Grand Theatre Etc Etc
Elegant old building. The scaffolding on the front of the building did nothing to spoil our enjoyment of this comfortable and welcoming hotel. We were in Blackpool for dancing at the Tower, and had only a short walk to get there. The breakfasts were good, with plenty of choice. We only ate dinner in the hotel one night, and it was also good. We had a premier room, which was very comfortable, everything was there that we needed. All in all would recommend, especially if you want to be a wee bit away from the biz! Also have to say we found Blackpool much improved since our last visit! Absence of litter and rowdy groups was a huge bonus!
4 out of 5
for Everyone
by A verified travelerfrom Sheffield

The Imperial Hotel

Posted Nov 6, 2014
Pros: clean and comfortable
Cons: n/a
Location: A regular bus service outside which takes you to all the attractions
Had a lovely time at The Imperial the room was spotless , the beds were comfortable, the breakfast was delicious.
3 out of 5
for Everyone
by A verified traveler

Nice hotel away from all the noise of blackpool

Posted Nov 2, 2014
Bad experience with bar staff member would not get us a drink told us to go to bar when had served another couple. Had to move room as so noisy 1st night on our floor, 2nd night more enjoyable