Ratings based on 186 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from London


Posted Sep 13, 2014
Pros: The hospitality of the staff
Cons: An earlier check in time
Location: Well located for all attractions
The hotel is comforable and well equiped and the stall friendly.
3 out of 5
by A verified traveler from her..

Food Terrible, do not eat there!!!

Posted Sep 8, 2014
Room was clean, poll is terrible very dirty, sauna not work but they say is work. Food terrible do not eat there! Staf not nice...
2 out of 5
by A verified traveler from manchester

Hotel quite a walk to anything going on

Posted Sep 6, 2014
Pros: Reception area
Cons: Renovate rooms and bathroom shabby and good clean wouldn't go a miss
Location: No good walk to restaurants bars .only thing it faces sea
Shabby dirty room thank god only stayed 1night.shabby old fashioned bathroom so shabby dirty .i was itching all night don't know if it just looked so dirty
4 out of 5
for Everyone
by A verified traveler from North Yorkshire

The Imperial Hotel, Blackpool

Posted Aug 22, 2014
Pros: I like the scale of the public rooms in big old hotels.
Cons: The bathrooms would benefit from modernisation.
Location: The hotel is within a 15 minute walk of the Tower complex, which has the Tower itself and other facilities like the Ballroom and circus.
We selected this hotel as we wanted a hotel rather than a B & B and somewhere close to the Tower complex with free parking and an en-suite room. When we arrived there was scaffolding around the outside of the building but luckily no noticeable building work while we were there. The first night was awful as we were kept awake by the noise and vibration of the kitchen equipment (fans and refrigeration units). We were in Room 142 which is directly above the kitchens and apparently is the only room directly affected by this noise we were told when I complained. The hotel was full so we could not be moved on the first night but changed rooms on the second night, after which everything was fine. The room was clean and had a TV and tea making facilities. The bathroom plumbing was dated and would benefit from a refit. The breakfast room was pleasant and they serve a good selection. Overall apart from the problem with the noise in the first room we were allocated, we were happy with the stay and would consider going back in the future.
4 out of 5
for Everyone
by A verified traveler from Nottingham

Really nice staff and lovely hotel

Posted Aug 9, 2014
My partner and I stayed here for a night on a whim and were not disappointed! The hotel is in a great area and you can sit and drink with a view of the sea outside. The bedrooms are very comfortable and well kept, the bed was super comfy!! The staff made you feel very welcome and went out of their way to make your stay as comfortable as possible. Will definitely stay here again.
5 out of 5
for Everyone
by A verified traveler from renfrew

Class in Blackpool

Posted Aug 8, 2014
A lovely hotel on the seafront full of character. Staff were exceptionally helpful and pkeasant. Food and service in the restaurant very good and excellent value gor money
4 out of 5
for Everyone
by A verified traveler from Edinburgh

near the seafront

Posted Jul 13, 2014
Pros: Spacious rooms, quiet and breakfast extremely good.
Cons: More staff. There seemed to be few waiting staff and people had to wait quiet a long time on service
Location: Close to promenade and amenities
Very pleasant, weather helped us enjoy our holiday further.
3 out of 5
for Families
by A verified traveler from New Zealand

Nice hotel but a few negatives

Posted Jul 11, 2014
Pros: The decor is beautiful Staff are excellent Car parking is excellent The bar is great The hotel is well set up for disabled people
Cons: Meals could be more in line with prices around Blackpool Rooms could be modernised Waiting times for meals could be reduced
Negatives Meals were expensive - e.g. Sixteen pounds plus six pounds fifty for a basic grill, service was very slow both in the restaurant and for breakfast. Not enough staff for check out. There were 3 tills, but only one cashier. The room needed air conditioning for summer. Windows are archaic. Positives Staff were friendly and helpful. Bed was very comfortable The bar was very interesting and the bar staff were lovely. In between I would have loved to have used the pool, but felt it was too tucked away.
5 out of 5
for Everyone
by Lisa

Lovely Stay

Posted Jun 28, 2014
The hotel was stunning, clean, elegant and cost. The restaurant was delicious and I would reccomend eating there. The pool was sweet and had the warmest jacuzzi I've ever used. Thoroughly enjoyed our stay and would go back to The Imperial next time we visit Blackpool.
2 out of 5
for Business Travelers
by Rach from Glasgow

Fine for my needs

Posted Jun 12, 2014
Pros: Location for my needs
Cons: Shower went consistently hot and cold, luckily it was bearable. I did mention this on departure so hope it gets fixed
Location: 10 mins walk from town. 2 mins from Hilton.
I was attending a conference in the Hilton nearby which was fully booked. I chose this hotel for its convenient location and I didn't want to look at the millions of guest houses around. I had quite reasonable/high expectations of a Puma hotel but these were not really met. There wasn't one massive thing that would put me off going but lots of little things that could make your stay so much nicer.