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Reviews of Courtyard by Marriott Lancaster

3 out of 5
Courtyard by Marriott Lancaster
1931 Hospitality Dr, Lancaster, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 378 out of 620 reviews" "
Rating 8 - Good. 179 out of 620 reviews" "
Rating 6 - Okay. 44 out of 620 reviews" "
Rating 4 - Poor. 12 out of 620 reviews" "
Rating 2 - Terrible. 7 out of 620 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean location
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Wade

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like there was no open buffet in the morning.
Stayed 1 night in Feb 2024

10/10 Excellent

zev

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was entirely renewable energy!
Stayed 1 night in Jan 2024

6/10 Okay

Higinio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The property was quiet and clean with a very friendly staff. I was disappointed that slippers were not provided and no bottled water in the room.
Stayed 2 nights in Jan 2024

10/10 Excellent

Young Sun

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Room was clean and price is quite reasonable.
Stayed 1 night in Dec 2023

8/10 Good

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Vickie

Traveled with partner
Liked: Cleanliness, amenities
Rooms are very clean and updated. Front desk very friendly. Glasses were totally sealed in plastic. I've stayed here before and always come back!
Stayed 1 night in Dec 2023

2/10 Terrible

Pat

Traveled with family
Disliked: Cleanliness, staff & service
Our stay was 2 nights so they did not come in & straighten the room or change towels on day#2. Front desk person said “we only provide that service if you stay 3or more nights”. No one ever told us when we checked in. Had I known this I would have stayed elsewhere. Many families with dogs at Bistro - thought eating areas were “no pet” areas. Sadly, we were not impressed overall.
Stayed 2 nights in Dec 2023

6/10 Okay

Karolien

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room deco is sleek and sophisticated. Love’t! The dog fee of $75 is not indicated or mentioned when booking the hotel. Expedia, please include’t in the booking fee.
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Stayed 2 nights in Dec 2023

10/10 Excellent

Ianna

Stayed 1 night in Dec 2023

10/10 Excellent

Janusz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Danielle, Carmel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here from 11/24/23 - 11/27/23 Staff was excellent, room was clean, hotel was clean, & while there was some litter around the hotel outside, for the most part it looked nice and clean. The bed was comfortable, I wish I had a bath tub. The hotel is solar powered so the lights flickered a few times but never went out. The pool & hot tub were nice, areas were clean & had plenty of towels, my only issue was the chlorine was SO strong that after not even being in the hot tub for hour my eyes were burning, as were my nose and throat, & my throat continued to burn long after I got out that night, after I showered that night, and into the next morning. If I were to stay here again I would not use the pool or hot tub again, which are two major selling points for me, without checking how the strong the chlorine is before I get into either. The restaurant in the lobby was okay, the food options were boring & I was given an old menu, what I wanted from the menu I was given was only available in the morning. The menu had it on there at night. I used grubhub more. The buffet for breakfast lacked variety, the same thing every day, plain bagels, muffins, fruit & yogurt, apple & orange juice, scrambled eggs, home fries & sausage, no bacon. They only had Starbucks coffee. If you are a Dunkin Donuts person, sorry, they have one very close by. They also did not have many do not disturb signs, you may want to consider bringing your own.
Stayed 3 nights in Nov 2023

10/10 Excellent

Kerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for our family in town for thanksgiving!
Stayed 2 nights in Nov 2023

10/10 Excellent

yorusalem

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious and relaxing. Love it
Stayed 2 nights in Nov 2023

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the courtyard so much I try to stay at the where ever I go
Stayed 2 nights in Nov 2023

10/10 Excellent

Jillian, Upper Holland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean. Check in and out was very quick. Our room was right by the firepit, which was noisy. With kids, that was inconvenient. Overall, good stay.
Stayed 1 night in Nov 2023

4/10 Poor

Gilberto

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities
They did not offer free coffee or a Continental breakfast. I Found insects in the bath tub, dirty wash cloth hanging from the shower curtain. body hair in the bottom of the tub. room is poorly lit. I should have wore a head lamp to see the coffee maker and microwave. House cleaning is only done every other day. So the 2 small bathroom size trash cans were full and never emptied. We will never stay at a COURTYARD By MARRIOTT again.
Stayed 2 nights in Oct 2023

8/10 Good

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and family friendly. Staff was great the only complaint is the hot tub wasnt working and was part of why we booked our stay. The pool was nice and clean though.
Stayed 1 night in Oct 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We had a wonderful stay as always
Stayed 1 night in Oct 2023

8/10 Good

chi yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
It was ok.
Booked for EV charger, but EV charger was not functioning at time of stay. Strange stain on wall behind toilet in room 417. Slow service at the cafe downstairs, staff was frequently in the kitchen rather than out front. Room was otherwise large and generally clean. Hotel itself had a nice, currrent design aesthetic.
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Stayed 1 night in Sep 2023

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Wyatt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff and building were perfect and very accommodating!
Stayed 2 nights in Sep 2023

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was wonderful. The staff were very professional, well informed, and helpful. We highly recommend the hotel.
Stayed 2 nights in Sep 2023

8/10 Good

Navid

Stayed 1 night in Aug 2023

2/10 Terrible

Andrew

Stayed 3 nights in Aug 2023

10/10 Excellent

Douglad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at chech in as well in the evening
Stayed 1 night in Aug 2023

10/10 Excellent

kevin

Stayed 2 nights in Aug 2023

6/10 Okay

Michael

Traveled with family and small children
Disliked: Property conditions & facilities
Room 134 is next to an exit and other facility management offices so it's extremely loud at all hours. Doors are constantly opening and closing. The room had no pillows nor blankets for the sofa bed. The pool was very basic and oily. The food from the restaurant was not good quality. The cheeseburger was too hard and chewy to be consumed. I just felt like for the price of the stay; things could have been better.
Stayed 3 nights in Aug 2023

8/10 Good

Donald

Stayed 1 night in Aug 2023

8/10 Good

FRANK

Stayed 1 night in Aug 2023

10/10 Excellent

benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Staff could have been more friendly other than that excellent stay!
Stayed 2 nights in Aug 2023

8/10 Good

Law Office

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff with carts ride with guests in the elevator, no towels at the pool, and staff told me to go to tell the reception staff, hot tub not heating enough the second day, no complimentary water in the room, no full size restaurant, no free breakfast.
Stayed 1 night in Aug 2023

8/10 Good

vanessa

Traveled with family
Liked: Amenities
I was upset with the pool my 10 year old wanted to swim and these other kids were in there playing volleyball and the parent didn’t say a word it was very rude and I was waiting for it to hit me or my family wouldn’t have been good . Also they never mentioned about the breakfast was not impressed .
Stayed 1 night in Aug 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
Check in was a delight. Very friendly, quick. Able to provide recommendations and a coupon for dinner. Room was clean. Beds comfortable.
Stayed 1 night in Jul 2023

10/10 Excellent

FRANK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just perfect for a one night stay over
Stayed 1 night in Jun 2023

8/10 Good

Mary

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very nice stay. Wished breakfast was included.
Stayed 1 night in Jun 2023

10/10 Excellent

Chad

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! The room was clean and well kept.
Stayed 1 night in Jun 2023

10/10 Excellent

Liliana, Peekskill

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful decorations, clean room, nice soft pillows!!
Stayed 2 nights in Jun 2023

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Very satisfying stay. Everything was easy, and the staff were very friendly.
Stayed 1 night in Jun 2023
Response from Keith K on Jun 12, 2023
Thank you for sharing your positive experience! We're delighted to hear that your stay was satisfying and that everything went smoothly. Our team takes pride in providing a friendly and helpful environment, and it's great to know that we succeeded in making your stay enjoyable. We appreciate your feedback and look forward to welcoming you back in the future. Thank you for choosing our hotel!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
$75/night for a pet!
The bed was comfortable and the room was nice. We booked through Hotels.com, and the posted pet fee is apparently incorrect ($75 not $15). The front desk staff said they could do nothing about it. So we left our dog in our vehicle overnight. That was frustrating.
Stayed 1 night in Jun 2023
Response from CY Lancaster on Jun 6, 2023
Thank you for sharing your feedback about your recent stay. We apologize for the confusion regarding the pet fee. We understand that this was a frustrating situation for you, and we apologize for any inconvenience caused. We will investigate the issue with Hotels.com to ensure that the correct information is provided on their platform. Your comfort and satisfaction are important to us, and we appreciate your understanding. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us directly.

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
When you book a room for five people and they only stock it for two, the customer should not have to go to the front desk to pick up the extra towels and washcloths; also, everything should be included in the closet to set up the sofa bed. Also, tubs are not safe. They may advertise slip proof, but when soap and shampoo get on the surface, slip proof is not possible. They need grab bars in all bathrooms
Stayed 2 nights in May 2023
Response from CY Lancaster on Jun 6, 2023
Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. Your feedback regarding the stocking of amenities for the number of guests in the room is valuable to us, and we will review our processes to ensure that all necessary items are readily available in the future. We appreciate your suggestion regarding the addition of grab bars in the bathrooms for safety, and we will take this into consideration for future improvements. Your satisfaction is important to us, and we will use your feedback to enhance our services. If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to reach out to us.

6/10 Okay

Anthony

Traveled with family and small children, Business traveler
Liked: Cleanliness, property conditions & facilities
The beds were not the most comfortable, We left one day early for this reason. Other than that the stay was nice and the staff was very hospitable.
Stayed 3 nights in May 2023
Response from CY Lancaster on Jun 6, 2023
Thank you for sharing your feedback with us. We apologize that the beds did not meet your expectations and resulted in an early departure. We understand the importance of a comfortable sleep experience, and this is surprising to us as all of our beds were changed out a few years ago. However, we will look into this further to ensure they are properly being rotated. We appreciate your kind words regarding our staff's hospitality, and we're glad to hear that overall, you had a pleasant. We hope we can welcome you back so you can experience the service and quality that we are known for.