Exterior

Reviews of DoubleTree Resort by Hilton Lancaster

4 out of 5
DoubleTree Resort by Hilton Lancaster
2400 Willow Street Pike, Lancaster, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 666 out of 1018 reviews" "
Rating 8 - Good. 216 out of 1018 reviews" "
Rating 6 - Okay. 75 out of 1018 reviews" "
Rating 4 - Poor. 35 out of 1018 reviews" "
Rating 2 - Terrible. 26 out of 1018 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Mary Ellen, norridgewock

Traveled with partner
Disliked: Amenities, property conditions & facilities
For being a Hilton property, we wer÷ dissapointed. The complimentary toiletries were empty in the shower, There was a very expensive breakfast and the tv remote didnt work. We will make a different choice for the next time we visit this area.
Stayed 1 night in Mar 2024

10/10 Excellent

Adriana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, clean, classy
Stayed 1 night in Mar 2024

10/10 Excellent

Vickie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cleanliness and the friendly staff
Stayed 1 night in Mar 2024

6/10 Okay

Camille

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and neat
Stayed 2 nights in Mar 2024

10/10 Excellent

Ginger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Place was clean and the pool was great. Fabulous outdoor views
Stayed 1 night in Mar 2024

10/10 Excellent

joselyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their cookies are delicious.
Stayed 1 night in Mar 2024

6/10 Okay

Sharon

Overall we had a good stay. Thanak
Stayed 1 night in Mar 2024

10/10 Excellent

Henry, Telford

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Willow Valley never disappoints!!
Stayed 1 night in Mar 2024

8/10 Good

Aline

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was all right. I would prefer a room on the floors upstair but they didn't have any. My room was on the same floor as the event floor. Other than that it was fine.
Stayed 1 night in Mar 2024

4/10 Poor

BARBARA

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room was a very nice size . It was a suite . The first night we arrived we noticed a white stain on the couch . I asked housekeeping to clean it the next morning . We returned later that afternoon with the cough still stained . That evening I was watching tv and saw a large ( water bug) walking across the television. I could not sleep comfortably after that . I reported it to the main office in the am and I was told I booked through Expedia and there was nothing they could do .
Stayed 2 nights in Mar 2024

10/10 Excellent

Jenna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property well stay there again
Stayed 2 nights in Mar 2024

6/10 Okay

Asha

Liked: Staff & service
Disliked: Cleanliness
Lovely hotel staff. The cookies that we got at check in were amazing! The rooms were dated and had an odd smell.

10/10 Excellent

Jose D.

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Feb 2024

10/10 Excellent

Nia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was spacious, well organized, and very quiet. The desk and restaurant staff were very friendly and attentive. I had a problem that required maintenance staff and they arrived in minutes!
Stayed 1 night in Feb 2024

10/10 Excellent

ilizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far one of the best hotels I’ve stayed in!
Stayed 1 night in Feb 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at the Doubletree in Willow Street. There are nice, paved walking trails adjacent to the property.
Stayed 1 night in Feb 2024

6/10 Okay

Jennifer

Stayed 1 night in Feb 2024

10/10 Excellent

Anil, Bridgewater

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convey for families.
Stayed 2 nights in Feb 2024

10/10 Excellent

Dustin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, good location, great amenities, quiet, comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2024

10/10 Excellent

Solomon O.

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was really nice and the pool is great for the kids!
Stayed 1 night in Feb 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good in the restaurant and the kids loved the pool.
Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Meredith

Traveled with group
Liked: Amenities
Very nice
Stayed 2 nights in Feb 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Dr Miranda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our family time! The kids loved the water play and arcade room. Stores were walking distance, if one wanted to gain a bit of fresh air. We would definitely visit again!
Stayed 2 nights in Jan 2024

10/10 Excellent

Kelly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed greatly!! Family fun for sure!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Bendu

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about this resort couldn’t believe how great it was for the price that I paid. Will definitely visit again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect
Stayed 1 night in Jan 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Rebekah

Stayed 3 nights in Jan 2024

10/10 Excellent

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We had a short stay. Rooms clean, Breakfast was great. And the Pool area is fantastic. We'll be back.
Stayed 1 night in Jan 2024

10/10 Excellent

Errica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Jan 2024

8/10 Good

Mohammed

Stayed 1 night in Jan 2024

8/10 Good

Nick

Stayed 2 nights in Jan 2024

10/10 Excellent

Eric

Stayed 1 night in Jan 2024

10/10 Excellent

Jen

Stayed 2 nights in Jan 2024

8/10 Good

Brittney

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The property was great but the waterslide in the kids area was out of service and that was one of the reasons we booked this particular hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Beverly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, comfortable rooms & good staff
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023