Reception

Reviews of Embassy Suites Palmdale

3.5 out of 5
Embassy Suites Palmdale
39375 5th St W, Palmdale, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 659 out of 1000 reviews" "
Rating 8 - Good. 168 out of 1000 reviews" "
Rating 6 - Okay. 87 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 45 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, amenities
Everything was wonderful
Stayed 2 nights in Apr 2024
Response from Embassy Suites Team on Apr 22, 2024
Thank you very much for staying at Embassy Suites Palmdale. I am pleased to hear that you enjoyed your stay with us. We truly appreciate you taking the time to share your comments. I hope we will have the pleasure of welcoming you back in the near future.

10/10 Excellent

Angelica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool
Stayed 1 night in Apr 2024
Response from Embassy Suites Team on Apr 15, 2024
Thank you for providing us with feedback about your recent stay at Embassy Suites Palmdale. We look forward to welcoming you back soon.

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always have a great experience when we stay at this property. It is always clean and the staff is very nice and make people feel comfortable.
Stayed 1 night in Apr 2024
Response from Embassy Suites Team on Apr 15, 2024
Thank you so much for your feedback on the Embassy Suites Palmdale. I am so pleased to hear that you enjoyed your stay with us. All of your comments are valued and we hope that we will have the pleasure of welcoming you back.

10/10 Excellent

Aseel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I can give a 100 star I would. Wonderful place clean room and pool amazing friendly staff. The happy hour was great
Stayed 2 nights in Apr 2024
Response from Embassy Suites Team on Apr 15, 2024
Thank you for staying at the Embassy Suites Palmdale and for taking the time to review your recent stay with us. I am happy to hear that you enjoyed so many aspects of the hotel. I want you to know that we value every guest that stays at the hotel and apologize that you felt otherwise. We look forward to welcoming you back to the hotel, Thank you again.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are excellent and beds very comfortable. Its nice to have a full breakfast as part of the room charge. There's nothing immediately nearby this property but plenty of places a short drive away.
Stayed 1 night in Apr 2024
Response from Miriam V. Front Office Manager on Apr 14, 2024
Good morning, Thank you for taking the time in sharing your experience, We are pleased to hear that everything went well Durning your stay. We hope to see you again soon.

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and quiet, the staff was very friendly and the breakfast was great!
Stayed 1 night in Apr 2024
Response from Miriam V. Front Office Manager on Apr 14, 2024
Hello, First and foremost thank you for choosing the Embassy Suites Palmdale for your stay the entire team is grateful for the opportunity and we all look forward to welcoming you back in the not too distant future.

10/10 Excellent

Angelica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far our stayis been great
Stayed 1 night in Apr 2024
Response from Miriam V. Front Office Manager on Apr 14, 2024
Hello, Thank you for choosing the Embassy Suites Palmdale for your stay, I am glad to hear you enjoyed your stay!

8/10 Good

Levi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Miriam V. Front Office Manager on Apr 14, 2024
Hello, Thank you for choosing the Embassy Suites Palmdale. We appreciate the opportunity and hope to see you again soon.

8/10 Good

Molique

Stayed 1 night in Apr 2024
Response from Miriam V. Front Office Manager on Apr 14, 2024
Hello, I am pleased to hear you enjoyed your stay at the Embassy Suites Palmdale. We hope to welcome you back.

4/10 Poor

Ia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Miriam V. Front Office Manager on Apr 11, 2024
Hello, Thank you for taking the time in sharing your experience. I do apologize for any inconvenience you might've had at our property. If there's any feedback you would like to share to help us improve, please feel free to give us a call.

10/10 Excellent

Marco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great service and clean comfortable room.
Stayed 2 nights in Apr 2024
Response from Ramy on Apr 8, 2024
Thank you so much for your feedback on the Embassy Suites Palmdale. I am so pleased to hear that you enjoyed your stay with us. All of your comments are valued and we hope that we will have the pleasure of welcoming you back.

10/10 Excellent

Antolin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Miriam V. Front Office Manager on Apr 7, 2024
Good morning, Thank you for choosing the Embassy Suites Palmdale for your stay, I am pleased to hear that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Yessenea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Miriam V. Front Office Manager on Apr 7, 2024
good morning, I am pleased to hear you found the Embassy Suites Palmdale to your liking! We hope to welcome you back in the not too distant future.

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary breakfast was beyond delicious!
Stayed 1 night in Mar 2024
Response from Karolina O on Apr 2, 2024
Thank you for taking the time to share your experience, I am super happy that you enjoyed our complimentary breakfast. We hope to see again in the near future.

10/10 Excellent

Molique

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay at.
Stayed 1 night in Mar 2024
Response from Miriam V. Front Office Manager on Apr 1, 2024
Hello, Thank you for taking the time in sharing your experience with us, I am glad to hear that you enjoyed your stay and hope to welcome you back in the not too distant future.

10/10 Excellent

Reynaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the complimentary breakfast. It is definitely a different level than other 3 stars hotels. It’s like all you can eat breakfast at a Dennis kind of restaurant. Plus, you have 2 complimentary drinks your first night. It’s a treat.
Stayed 1 night in Mar 2024
Response from Miriam V. Front Office Manager on Apr 1, 2024
Good morning Mr. Reynaldo, I am pleased to hear you enjoyed your stay at the Embassy Suites Palmdale. Our team strives to provide the best service possible for all of our guests. We all hope to see you again soon

10/10 Excellent

jesus, San diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 2 nights in Mar 2024
Response from Miriam V. Front Office Manager on Mar 31, 2024
Thank you for choosing the Embassy Suites Palmdale, we are pleased to hear you enjoyed your stay. We look forward to seeing you again soon!

2/10 Terrible

Matthew

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived to our room only to find cockroach in the bathroom floor . We immediately notified front desk they kindly moved us to a different room yet that one smelled old and moldy. The roof and bathroom had dark stains . They are refunding me the room since I left the hotel due to having autoimmune disease
Stayed 1 night in Mar 2024
Response from Miriam V. on Mar 31, 2024
Hello, Thank you for taking the time in sharing your experience with us, I apologize for the inconvenience you had at the property I will pass along the information to make sure we get that taken care of.

2/10 Terrible

Shanika

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was nice and well kept. The staff was polite, courteous, & attentive. We went to go swimming and enjoy the spa . But wasn’t able to the spa was not working at all so we were cold . We did not enjoy our time at the pool which was the sole purpose of our visit. Would not be returning because the spa seems to always be down . I have experienced this before here. So I feel as if I waisted my time and money.
Stayed 1 night in Mar 2024
Response from Ramy on Mar 26, 2024
Please accept my apologies for your disappointing experience. At Embassy Suites Palmdale we strive to exceed our guests' expectations and I am very sorry that in so many details we have not met yours. Please know that the issues you raised have been addressed and we are taking the necessary steps to ensure that they do not reoccur in the future. I hope to be able to welcome you back and give you a fabulous experience.

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free drinks was nice, although I only took advantage of one drink.the breakfast was really good
Stayed 1 night in Mar 2024
Response from Ramy on Mar 22, 2024
I am so delighted to have the opportunity to read this most complimentary review of your recent stay at Embassy Suites Palmdale. I truly appreciate you taking the time to recognize our distinctive hotel feature such as breakfast and our complimentary amenities. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ramy on Mar 19, 2024
Thank you for providing us with feedback about your recent stay at Embassy Suites Palmdale. We look forward to welcoming you back soon.

10/10 Excellent

JALISA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Ramy on Mar 18, 2024
Thank you very much for staying at Embassy Suites Palmdale. I am pleased to hear that you enjoyed your stay with us. We truly appreciate you taking the time to share your comments. I hope we will have the pleasure of welcoming you back in the near future.

10/10 Excellent

William

Liked: Staff & service, amenities, property conditions & facilities
The property was nice and the staff were wonderful. Would go there again loved it.
Stayed 2 nights in Mar 2024
Response from Ramy on Mar 15, 2024
Thank you very much for staying at Embassy Suites Palmdale. I am pleased to hear that you enjoyed your stay with us. We truly appreciate you taking the time to share your comments. I hope we will have the pleasure of welcoming you back in the near future.

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property safe clean and well kept. The staff was professional, polite, and helpful.
Stayed 1 night in Mar 2024
Response from Miriam Valerio Front Office Manager on Mar 12, 2024
hello, I am so pleased to hear you enjoyed your stay at the Embassy Suites Palmdale! our team strives to provide the best service possible for our guests. We hope to see you again!

10/10 Excellent

Carla

Liked: Property conditions & facilities
Quite
Stayed 1 night in Mar 2024
Response from Miriam V. Front Office Manager on Mar 11, 2024
Good morning, I'm glad to hear you enjoyed your stay at the Embassy Suites Palmdale. We hope to see you again soon.

8/10 Good

LILIANA

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The bathroom in my room was little dirty and also the sofa
Stayed 1 night in Mar 2024
Response from Miriam Valerio Front Office Manager on Mar 10, 2024
Hello Liliana, Thank you for taking the time to share your experience. I would like to apologize for the inconvenience and will be sharing your feedback with the rest of the team to make sure we do not have the same issues. We hope to see you again soon!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ramy on Mar 7, 2024
Thank you for providing us with feedback about your recent stay at Embassy Suites Palmdale. We look forward to welcoming you back soon.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Karolina O on Mar 24, 2024
Thank you for taking the time to share your experience. We are glad that you enjoyed your stay with us and hope to see you again in the near future.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, very clean, slept well
Stayed 1 night in Feb 2024
Response from Ramy on Feb 26, 2024
Thank you very much for staying at Embassy Suites Palmdale. I am pleased to hear that you enjoyed your stay with us. We truly appreciate you taking the time to share your comments. I hope we will have the pleasure of welcoming you back in the near future.

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 3 nights in Feb 2024
Response from Karolina O on Feb 25, 2024
Thank you for taking the time to share your experience. We are happy to hear that you enjoyed your stay. We hope to see you again in the near future.

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Ramy on Feb 23, 2024
Thank you very much for staying at Embassy Suites Palmdale. I am pleased to hear that you enjoyed your stay with us. We truly appreciate you taking the time to share your comments. I hope we will have the pleasure of welcoming you back in the near future.

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people
Stayed 1 night in Feb 2024
Response from Ramy on Feb 20, 2024
Thank you so much for your feedback on the Embassy Suites Palmdale. I am so pleased to hear that you enjoyed your stay with us. All of your comments are valued and we hope that we will have the pleasure of welcoming you back.

10/10 Excellent

Sheila

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice place to stay. Staff are very friendly. Very clean and comfortable.
Stayed 1 night in Feb 2024
Response from Miriam V. Front Office Manager on Feb 19, 2024
Good morning Mrs. Sheila, Thank you for taking the time in sharing your feedback! We are glad you found the Embassy Suites Palmdale to your liking. We hope to see you again soon.

6/10 Okay

Christopher

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
beautiful space, wrong time. seems like the hotel for the younger generation, as there were several hotel parties happening at once, a major event happening for a birthday celebration in the main hall area, and the parking lot, which we are charged to park in, per night, was over loaded. Perhaps i have been spoiled by large, quiet suites, and gotten lucky on timing in the past, but it was just overly loud. Drunk People fighting and hollering in the hallways.. people bringing trash out to the elevator lobby, overflowing trash cans and leaving trash all over the floor. Needless to say, i was ready to go when check out time came. I dont see myself returning to this embassy suites again, unfortunately.
Stayed 2 nights in Feb 2024
Response from Ramy on Feb 19, 2024
Thank you for staying at the Embassy Suites Palmdale and for taking the time to review your recent stay with us. I want you to know that we value every guest that stays at the hotel and apologize that you felt otherwise. We look forward to welcoming you back to the hotel, Thank you again.

10/10 Excellent

Miguel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Feb 2024
Response from Ramy on Feb 19, 2024
Thank you very much for staying at Embassy Suites Palmdale. I am pleased to hear that you enjoyed your stay with us. We truly appreciate you taking the time to share your comments. I hope we will have the pleasure of welcoming you back in the near future.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the indoor pool and Jacuzzis.
Stayed 3 nights in Feb 2024
Response from Karolina O on Feb 16, 2024
Thank you for taking the time to share your experience. We are happy to hear that you enjoyed our amenities. We hope to see you again in the near future!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for making are stay so wonderful, we really enjoyed your receptionist the day of are check in she was wonderful and so polite. We sure will stay their next time my son has another doctors appointment.
Stayed 1 night in Feb 2024
Response from Ramy on Feb 15, 2024
Thank you very much for staying at Embassy Suites Palmdale. I am pleased to hear that you enjoyed your stay with us. We truly appreciate you taking the time to share your comments. I hope we will have the pleasure of welcoming you back in the near future.

4/10 Poor

Annmarie

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Christian M. on Feb 9, 2024
First and foremost, I'd like to thank you for choosing our hotel during your visit to the Antelope Valley. We appreciate you taking the time to share your stay experience with us. I noticed we did not meet you expectations and for that I'd like to apologize. Please feel free to share any feedback you may have in order to make the proper changes and make your next stay more pleasant and enjoyable. We look forward to welcoming you again, please let us know if you need any assistance. Thank You.

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very amazing experience
Stayed 1 night in Feb 2024
Response from Karolina O on Feb 4, 2024
Thank you for taking the time to share your experience with us. We greatly appreciate it and we are happy to hear you had an amazing stay. Hope to see you agan soon.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Karolina O on Jan 30, 2024
Thank you for taking the time to share your experience, we really appreciate it. We hope to see you again in the near future.

10/10 Excellent

Edith

Stayed 6 nights in Jan 2024
Response from Ramy on Mar 20, 2024
Thank you for providing us with feedback about your recent stay at Embassy Suites Palmdale. We look forward to welcoming you back soon.

6/10 Okay

Wendy

Liked: Staff & service, property conditions & facilities
Embassy is consistent
Stayed 1 night in Jan 2024
Response from Karolina O on Jan 26, 2024
Thank you for taking your time to share your experience at the embassy suites palmdale. We hope to see you again in the near future.

6/10 Okay

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The heat didn't work properly in the room, in spite of having the heat seta as high as it would go, it never achieved warming the room adequately. Also there were a few burned out light bulbs throughout the room and bathroom.
Stayed 1 night in Jan 2024
Response from Miriam V. Front Office Manager on Jan 29, 2024
Hello Mr. Andrew, I would like to apologize for the inconvenience you had with your guest room, I will be forwarding your feedback to our Engineering team to make sure all issues are taken care of. We hope to see you again soon and thank you for taking the time and in sharing your experience.

6/10 Okay

Omar

Liked: Cleanliness, staff & service
Furniture was not new. Some of them were worn.
Stayed 2 nights in Jan 2024
Response from Miriam V. Front Office Manager on Jan 29, 2024
Hello Omar, Thank you for sharing your feedback. We would like to apologize for the condition of the furniture, our property will be going through renovation this year and the furniture will be getting replaced. We hope to see you again soon!

8/10 Good

John, Taft

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Miriam V. Front Office Manager on Jan 29, 2024
Hello Mr. John, Thank you for taking the time on rating our property. The Embassy suites Palmdale team works hard to provide every guest with the best service possible, We are all glad you found our property to your liking.

6/10 Okay

Martha

Traveled with family
Liked: Cleanliness, staff & service
Hotel cards did not allow entry into the hotel and room. My Handicapped Senior Sister, who could not stand at length, had to sit on the hallway floor as we awaited a maintenance assistant to bring us new hotel cards for entry. Very much a strain on my Sister, not to mention painful. The Ice Machine on the 5th and 4th floors did not dispense, causing another trip on the elevator to the 6th floor. An inconvenience I did not anticipate from the Embassy Suites brand.
Stayed 1 night in Jan 2024
Response from Miriam V. Front Office Manager on Jan 29, 2024
Hello Mrs. Martha, Thank you for sharing your experience, I sincerely apologize for the inconvenience our key cards caused for you and your sister. I will pass down your feedback to our engineering team to take care of the issue. We hope you consider giving us a second chance.

10/10 Excellent

Adriana

Traveled with family and small children
Excelent!!! Clean, spacious, good breakfast, nice pool, good service, new towels and linens!!!
Stayed 1 night in Jan 2024
Response from Miriam V. Front Office Manager on Jan 29, 2024
Hello, First and foremost, I would like to thank you for choosing the Embassy Suites Palmdale from all the options you had in the area. Our team works hard to provide every guest with the best service possible. We hope to see you again soon!

10/10 Excellent

Nicholas

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Miriam V. Front Office Manager on Jan 29, 2024
Hello, I would like to thank you for choosing the Embassy Suites by Hilton Palmdale. I'm glad our team provided you with the service you deserve. We all hope to see you again soon!

10/10 Excellent

London

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2024
Response from Miriam V. Front Office Manager on Jan 29, 2024
Good morning, First and foremost, thank you for taking the time in sharing your experience at the Embassy Suites by Hilton Palmdale. Our team is glad you found our property to your liking. We hope to see you again soon!

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Miriam V. Front Office Manager on Jan 29, 2024
Good morning, Thank you for taking the time on rating our property. I am glad to see we met your expectations and found the Embassy Suites Palmdale to your liking.