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Reviews of Hampton Inn Lancaster

2.5 out of 5
Hampton Inn Lancaster
545 Greenfield Rd, Lancaster, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 540 out of 923 reviews" "
Rating 8 - Good. 262 out of 923 reviews" "
Rating 6 - Okay. 71 out of 923 reviews" "
Rating 4 - Poor. 37 out of 923 reviews" "
Rating 2 - Terrible. 13 out of 923 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon G.

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some minor cosmetic repairs needed. Location excellent. Staff is a 10 out of 10! Made the minor cosmetic details disappear. Staff was friendly, knowledgeable, and very responsive to our needs.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!!
Stayed 1 night in Mar 2024

10/10 Excellent

Cheryl

Stayed 2 nights in Feb 2024

10/10 Excellent

Tyler

Stayed 1 night in Feb 2024

10/10 Excellent

Gerlin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was in good condition and the room was clean and comfortable. The staff was friendly and helpful. The hotel was nice and in the perfect spot for getting back on the highway. We enjoyed our visit and stay at this hotel.
Stayed 4 nights in Feb 2024

10/10 Excellent

Janitza

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot
Stayed 1 night in Jan 2024

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Dec 2023

8/10 Good

Ilene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 issues - the bedside table fell off the wall when I put my eyeglasses on it, and there was very little conditioner in the bottle mounted on the wall in the shower.
Stayed 1 night in Dec 2023

10/10 Excellent

kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Sayed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our go to in Lancaster
Great location! Close to shopping and restaurants, yet off the main road which we love!
Stayed 2 nights in Dec 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Friendly front desk check in. Beds and pillows very comfortable. Air/heat unit...couldn't get the control visible, hitting the up and down did nothing at all.Felt some cold air coming from a seam gap and not the vent. Husband likes a cold room, so we didnt bother with it. I threw an extra blanket on. Breakfast was fine. A little TLC could be done in the off season. Trim on doors neat touching up and some stained ceiling tiles in the hall way.
Stayed 1 night in Dec 2023

10/10 Excellent

Ivylin

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for a family event. The room met my expectations of cleanliness and comfort. The customer service was exceptional. Planning on staying there again when I return to the area in the near future!
Stayed 2 nights in Nov 2023
Response from Ediht - Assistance General Manager on Dec 2, 2023
Dear Ivylin,Thank you very much for your recent stay with us and for taking the time to share your feedback. We're thrilled to hear that your experience at our hotel during your family event met your expectations in terms of cleanliness, comfort, and service.It's fantastic to know that our team's efforts in providing exceptional customer service contributed to making your stay enjoyable. We're delighted that you found our amenities and property conditions up to your satisfaction.We truly value your patronage and are honored that you're considering staying with us again during your next visit to the area. Please don't hesitate to reach out if there's anything we can do to further enhance your future stay.We look forward to welcoming you back and continuing to provide you with a memorable experience.Warm regards,

10/10 Excellent

Dawn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The employees were nice, helpful and knowledgeable. The breakfasts was good and they had many choices to chose from. I would definitely recommend to family and friends. Peace be with you all!
Stayed 3 nights in Nov 2023
Response from Ediht - Assistance General Manager on Dec 2, 2023
Dear Dawn,Thank you for choosing to stay at our hotel and for sharing your wonderful feedback! We're thrilled to learn that our team members were able to assist you effectively during your time here. It's great to hear that you enjoyed our breakfast offerings and found a variety of choices to suit your preferences.Your recommendation means a lot to us, and we're grateful for your kind words. We aim to provide all our guests with a comfortable and pleasant stay, and we're delighted to know we achieved that during your visit.May peace be with you as well, and we eagerly await the opportunity to welcome you, your family, and friends back to our hotel for another exceptional experience.Warm regards,

10/10 Excellent

Rosmel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Nov 2023

6/10 Okay

ALESYA

Liked: Cleanliness, staff & service
This hotel was ok. It’s old and it was pretty dirty. There were web everywhere in my room. Way to expensive
Stayed 1 night in Nov 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
: /
Front desk person for check in was NOT friendly, but the person for check out was nice. Mattress was HARD, sheets were not soft at all. Had problems with the key cards. They did have nice toiletries in the bathroom.
Stayed 1 night in Nov 2023

10/10 Excellent

Miyeong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023

8/10 Good

Brenda J

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will return
The hotel was very clean, room and common areas were spotless. Good breakfast variety.
Stayed 3 nights in Oct 2023

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant and efficient, the room was very clean and comfortable. My favorite thing was the complimentary breakfast, they had everything you could want and the food was fresh and well prepared.
Stayed 1 night in Oct 2023

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great breakfasts included is an awesome feature
Stayed 2 nights in Oct 2023

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a lovely hotel great location
Stayed 2 nights in Oct 2023

8/10 Good

John S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 2 nights in Sep 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

James

Stayed 1 night in Sep 2023

6/10 Okay

donald

Traveled with family
Stayed 2 nights in Sep 2023

10/10 Excellent

Robert M.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was satisfactory
Stayed 2 nights in Sep 2023

10/10 Excellent

Loraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was there for a very short timeless very comfortable and breakfast was good
Stayed 1 night in Sep 2023

10/10 Excellent

Maryam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay.
This was a friend's trip and it was very pleasant! Everyone was very helpful and pleasant! This is the 2nd time I've stayed at the same hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Tamara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was so excited to have such a lovely room!
Stayed 1 night in Sep 2023

8/10 Good

Laurie

Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Stayed 2 nights in Aug 2023

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Air conditioning worked poorly and loud. Also I could not turn the alarm clock off.
Stayed 2 nights in Aug 2023

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of my stay was very nice.
Stayed 1 night in Aug 2023

10/10 Excellent

Md

Traveled with family
Liked: Amenities
Excellent
Stayed 1 night in Aug 2023

4/10 Poor

Walter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall we were pleased with our time there. main issue was wi fi not working and or limited.
Stayed 2 nights in Aug 2023

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Brian

Stayed 2 nights in Aug 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice and everything was clean. Service was good and everyone was friendly and helpful.
Stayed 1 night in Aug 2023

4/10 Poor

Yelena

Traveled with family
Disliked: Cleanliness
The overall stag was good. The only problem was that we found hairs in the bathtub. We had to clean before using showering.
Stayed 1 night in Aug 2023

10/10 Excellent

Donna J

Liked: Cleanliness, staff & service, property conditions & facilities
Great Place. Fantastic breakfast. will def stay there again.
Stayed 1 night in Jul 2023

10/10 Excellent

Luis, CENTERVILLE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were treated very well, and the grandkids loved the stay.
Stayed 2 nights in Jul 2023