Ratings based on 275 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minetto, N.Y.

A great place especially the Breakfast scene

Posted Sep 15, 2014
Pros: Its location and the outlet facilities. Everything you would like to shop for or purchase. Auto dealers not available at the Mall
Cons: Nothing. Its not broke so don't suggest a fix
Location: Shop, Tour the countryside. See a play at Sights and Sound theater. Partaking of an unending supply of delicious foods.
Had a great time visiting the surrounding shops and restaurants. Food was delicious. Especially enjoyed the story of Moses as it was portrayed at the Sights and Sounds Theater. Everyone should see at least one of there presentations about the stories in The Bible during their life. Extraordinary. A believer or not.
3 out of 5
by A verified traveler from IN

Renovation

Posted Sep 7, 2014
Renovating too many different things at once. Too many things undone.
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Nice hotel, conveniently located.

Posted Aug 24, 2014
Pros: Cleanliness and location.
Cons: Taller bathroom counters and commodes.
Location: Centrally located with all Amish attractions nearby. Amusement park is about a 10 minute drive and plenty of good restaurants nearby.
Cons first: Bathroom was small and the commode and counter are the older lower style. No waffle maker in the breakfast area. Towels are getting a little thin. Pros: Located in the center of the Amish country in an outlet mall, near many sights and restaurants. Very clean facility throughout and the staff was friendly. Breakfast area was not crowded and the selection is good. The rooms are large and the beds are very comfortable with soft and firm pillows. This is our third stay at this hotel and will stay here again.
Comment from Hotel Management
Aug 30, 2014 by Guest Services Manager, Hotel Management
Hello Norm, Thank you so much for taking the time to share about your stay. I'm sorry to hear that the linen and style of the bathroom did not meet your expectations. We are starting a renovation and some of those issues are being addressed. I am so glad that you were able to enjoy the breakfast and able to relax with the comfortable beds & pillows. Thank you, Jennifer Abbas Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Excellent Hotel

Posted Aug 23, 2014
Pros: Location, breakfast buffet, parking and staff.. .
Cons: N/A
Location: Location is convinient..you can walk to the outlet and shop..There is a Subway across from the hotel and you can walk to restaurants or fast foods.
The hotel staff is very cordial and helpful. Breakfast buffet serves a variety of hot/cold healthy foods. Hotel is clean and quiet. Location is convinient..you can walk to the restaurants and outlet. I want to thank Mr. James for being so helpful..
Comment from Hotel Management
Aug 30, 2014 by Guest Services Manager, Hotel Management
Hello Mady, Thank you so much for the kind words about your stay with us. I'm glad to hear that you were able to enjoy our breakfast and that you found us clean and convenient. Hope to see you next time you are in the Lancaster area. Jennifer Abbas Guest Service Manager
4 out of 5
Recommended
for Families
by A verified traveler from NY

Convenient and easy for families

Posted Aug 18, 2014
Pros: Excellent location and convenient for families with small children. We stay every year for our vacation to Dutch Wonderland and the Amish villages.
Cons: The pool area could use improvement. It was a bit rundown but suited our needs with little children.
We stayed for four nights for our family vacation. We love the convenience and location of this hotel and stay there every year.
Comment from Hotel Management
Aug 21, 2014 by Guest Services Manager, Hotel Management
Hello artteach, Thank you so much for sharing about your stay. I'm so glad to hear that you enjoyed your stay and that you come back year after year. Just to let you know we have some renovations coming up and by the time you come back to visit us we will have a brand new look! Look forward to seeing you next time! Jennifer Abbas Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Clean, fresh and friendly

Posted Aug 6, 2014
Everything went well. Staff were very helpful and friendly. We had a short time frame so their precise directions were spot on. The room was large and they accommodated both of our large suitcases on stands very easily. Large pillows and comfortable beds made the evening easy. The next day we went to Bird-in-Hand and Intercourse which were only 2 and 4 miles away. It was a quick turnover for us and we couldn't have asked for more.
Comment from Hotel Management
Aug 30, 2014 by Guest Services Manager, Hotel Management
Hello Dave, I'm so glad to hear that you enjoyed your stay with us and found our accommodations comfortable. I look forward to seeing you next time you visit the Lancaster area. Thank you, Jennifer Abbas Guest Services Manager
4 out of 5
Recommended
for Families
by A verified traveler

Not sure why this hotel gets such low reviews?

Posted Aug 4, 2014
Pros: Microwave and fridge...though you need to jack up the fridge for it to really cool things down
Cons: Breakfast there use to have waffels and eggs use to be more egg like.
Location: We were in town for the kid attractions. So it was all about Dutch country wonderland. We also took a long detour to the Crayola factory (1.5 hours)
Our main concern was having a fridge and a microwave in our room so we could make lunch during our vacation to save some money. We also needed the fridge to hold milk for our toddler. Room was nice and clean. Everything worked. The included breakfast was passable nothing spectacular. If you're looking to save money and pack your own food for a few meals during your trip this hotel is for you.
Comment from Hotel Management
Aug 20, 2014 by Guest Services Manager, Hotel Management
Hello Traveler, Thank you for taking the time to review your stay with us. I'm glad our rooms met your needs especially when it comes to the little one. Hope to see you again soon! Jennifer Abbas Guest Service Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

very comfortable

Posted Jul 16, 2014
Pros: Very close to everything
Location: Stores restaurants theatre and easy to find
Quite pleasant we enjoyed our stay would stay again when in area
Comment from Hotel Management
Jul 29, 2014 by Guest Services Manager, Hotel Management
Thank you so much for taking the time to share about your stay. The best compliment is another visit to stay with us! We look forward to seeing you again! Jennifer Abbas Guest Service Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from 18045

Posted Jul 8, 2014
Perfect location, clean and friendly environment! Walked to everything and easy access to close locations!! will return anytime i am in the area!
Comment from Hotel Management
Jul 16, 2014 by Guest Services Manager, Hotel Management
Thank you so much for taking the time to write a review and your kind words. Hope to see you again soon! Jen Abbas Guest Service Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler from staten island,ny

Clean hotel close to Dutch wonderland

Posted Jul 3, 2014
Very clean hotel. It was quiet and served it's purpose. The free breakfast was very convenient.
Comment from Hotel Management
Jul 16, 2014 by Guest Services Manager, Hotel Management
Thank you so much for the kind words about your recent stay with us. The best compliment is a return stay - Hope to see you again soon! Jen Abbas Guest Service Supervisor