Ratings based on 316 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean hotel.

Posted Nov 19, 2014
Pros: Clean, comfortable, with convenient complimentary breakfast!
Cons: The heating system could be quieter. And we could hear guests checking out early, slamming doors.
Comfortable room (although my husband thought that the heating system was noisy, it didn't bother me). Free breakfast buffet with many tasty choices. Shopping outlets within walking distance.
Comment from Hotel Management
Nov 25, 2014 by Guest Services Manager, Hotel Management
Thank you so much for the five stars! I'm so happy to see you enjoyed your stay and our tasty breakfast. I do hope you'll come by again so you can shop some more! Jennifer Abbas Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 10, 2014
Very nice, friendly staff. Breakfast was great Close to outlets
Comment from Hotel Management
Nov 25, 2014 by Guest Services Manager, Hotel Management
Thank you so much for the kind words. Hope to see you again soon! Jennifer Abbas Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom nu mine pa.

Our stay at Holiday Inn Express Lancaster

Posted Oct 26, 2014
Pros: Everything and it was close to all the places we wanted to go.
Cons: I cant think of anything
Location: Sight and Sound Theatre, outlets.
Very nice Hotel clean, Comfortable, very friendly staff.
Comment from Hotel Management
Dec 16, 2014 by Guest Services Manager, Hotel Management
Hello robin, Thank you so much for the 5 stars! I'm so glad to hear that you enjoyed your stay with us. Hope to see you again soon!
5 out of 5
Recommended
by SUEfrom ny

Posted Sep 15, 2014 on Hotels.com
Maintenance people were working on the outside until dark and inside replacing wallpaper.
Comment from Hotel Management
Sep 25, 2014 by Guest Services Manager, Hotel Management
Hello Sue, Thank you for taking the time to tell everyone about our current renovation. We have projects coming up that will completely transform and upgrade our hotel. I do hope that you'll come back and visit to see the transformation. Have a great day! Jennifer Abbas Guest Service Manager
5 out of 5
Recommended
by Geraldinefrom New Jersey

Convient to all of sights

Posted Sep 15, 2014 on Hotels.com
The stay was very nice. All of the personell were very nice and helpful.. Maintenance was being done during our stay but we understand that it needs to be done. Breakfast was good and was plentiful. We enjoyed the never ending pot of coffee and cookies at the front desk as well as the microwave and refrigerator in the room. This was our 4th stay at this hotel and will surely stay there again.
Comment from Hotel Management
Sep 16, 2014 by Guest Services Manager, Hotel Management
Thank you so much for your review, Geraldine. I appreciate that you understand that we are doing a renovation to make your next trip to the area even better! We will also have new 1 cup coffee brewers in each room so you can even have never ending coffee in your room also. Thank you for your return stay and we look forward to seeing you again! Jennifer Abbas Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minetto, N.Y.

A great place especially the Breakfast scene

Posted Sep 15, 2014
Pros: Its location and the outlet facilities. Everything you would like to shop for or purchase. Auto dealers not available at the Mall
Cons: Nothing. Its not broke so don't suggest a fix
Location: Shop, Tour the countryside. See a play at Sights and Sound theater. Partaking of an unending supply of delicious foods.
Had a great time visiting the surrounding shops and restaurants. Food was delicious. Especially enjoyed the story of Moses as it was portrayed at the Sights and Sounds Theater. Everyone should see at least one of there presentations about the stories in The Bible during their life. Extraordinary. A believer or not.
Comment from Hotel Management
Sep 25, 2014 by Guest Services Manager, Hotel Management
Hello Fred, So glad to hear that you enjoyed your stay with us while in Lancaster, PA. We have many theaters in the area and I agree, Sight & Sound is one that everyone should experience at least once. Thank you for taking the time to review your stay. Jennifer Abbas Guest Service Manager
3 out of 5
by A verified travelerfrom IN

Renovation

Posted Sep 7, 2014
Renovating too many different things at once. Too many things undone.
Comment from Hotel Management
Sep 20, 2014 by Guest Services Manager, Hotel Management
Hello Cheryl, I'm so sorry to hear that you were not impressed with your stay. As the summer ends we are taking this time to update quite a bit of the hotel and I'm sorry if you feel its a bit too much. Please rest assure when everything is done we will look like a brand new hotel. I do hope you'd give us another chance to provide you are full hospitality. Thank you for the feedback! Jennifer Abbas Guest Service Manager
4 out of 5
Recommended
for Families
by Nickfrom New York

Best location in Lancaster

Posted Sep 6, 2014 on Hotels.com
The hotel is right in the middle of it all. The Rockvale Outlet wraps around the hotel. Talk about shop till you drop. The hotel offers a free hot breakfast which was great. The room was clean and very comfortable.The location is dead center with Millers,Good and Plenty,and Bird in the Hand market all within a 5 to 10 minute drive.
Comment from Hotel Management
Sep 20, 2014 by Guest Services Manager, Hotel Management
Hello Nick, Thank you so much for taking the time to share about your stay. I'm so glad you enjoyed your stay and location made it so convenient for you. We look forward to seeing you again soon. Jennifer Abbas Guest Service Manager
5 out of 5
Recommended
by Philfrom Clementon,NJ

Central to many places of interest.

Posted Aug 26, 2014 on Hotels.com
Very easy to get to many interesting sights.Buggy ride,pretzel factory,Farm tours and much more.
Comment from Hotel Management
Aug 30, 2014 by Guest Services Manager, Hotel Management
Hello Phil, So glad to hear that we were able to keep you close to all those great attractions. I hope you'll come visit us next time you visit Lancaster area. Thank you, Jennifer Abbas Guest Service Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia

Nice hotel, conveniently located.

Posted Aug 24, 2014
Pros: Cleanliness and location.
Cons: Taller bathroom counters and commodes.
Location: Centrally located with all Amish attractions nearby. Amusement park is about a 10 minute drive and plenty of good restaurants nearby.
Cons first: Bathroom was small and the commode and counter are the older lower style. No waffle maker in the breakfast area. Towels are getting a little thin. Pros: Located in the center of the Amish country in an outlet mall, near many sights and restaurants. Very clean facility throughout and the staff was friendly. Breakfast area was not crowded and the selection is good. The rooms are large and the beds are very comfortable with soft and firm pillows. This is our third stay at this hotel and will stay here again.
Comment from Hotel Management
Aug 30, 2014 by Guest Services Manager, Hotel Management
Hello Norm, Thank you so much for taking the time to share about your stay. I'm sorry to hear that the linen and style of the bathroom did not meet your expectations. We are starting a renovation and some of those issues are being addressed. I am so glad that you were able to enjoy the breakfast and able to relax with the comfortable beds & pillows. Thank you, Jennifer Abbas Guest Service Manager