Ratings based on 390 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from NJ
Lancaster weekendPosted May 21, 2015
Pros: Good location. Artwork was cool.
Cons: Room was small and could have been cleaner. Dusty.
Location: Good location. We walked to shops, restaurants, and bars.
Great hotel but we felt it was over priced for what it was. Room was nice, but small and dusty. Room felt like it hadn't been used in a while. Layer of dust on everything.
for Familiesby A verified traveler from New York
charming, fun, artsy placePosted May 11, 2015
Pros: the art, exposed brick, and restaurant. Staff was very helpful.
Cons: shower tile needs to be re-grouted
Adorable charming place. The restaurant is one of he best I've ever eaten at, ever. Very convenient to college campus (for families of college student).
for Couplesby Gerard
Posted Mar 24, 2015 on Hotels
for Everyoneby A verified traveler from Syracuse, NY
The best ever!Posted Mar 16, 2015
Cons: Parking was a little tight.
Location: Walking distance from city center; lots of things to do in the area, and the hotel is a great place to just relax and spend time.
This was a fabulous experience, start to finish. This art-filled hotel just felt right--the perfect combination of luxury and creativity. We were there for six nights, and we enjoyed every minute we were in the hotel. I will definitely go back.
for Couplesby Joanne from South Orange, New Jersey
For those who love art and great decorPosted Mar 10, 2015 on Hotels
The Arts Hotel was a beautiful and refreshing experience. The hotel itself has been repurposed from a tobacco factory to a hotel and is on the historic register. The rooms were dramatic with high ceilings, exposed brick walls and exquisite and expensive artwork throughout. Our room was a bit dusty and the beautiful oriental looking carpets needed a good vacuuming. All the artwork in the hotel is for sale! I would not recommend this hotel for people with children.
for Everyoneby A verified traveler from Baltimore, MD
My stay of restorationPosted Mar 9, 2015
Me and my wife stayed for a weekend this past Winter and took full advantage of the opportunity to relax. Selecting the hotel's Loft Suite was the best choice we have made in choosing hotel rooms in a while. The room's amenities were above exceptional. We ate at John Jefferies Restaurant and was not at all disappointed; the food was fresh (farm to table fresh) and the service was very professional. If there were any concerns, it would be the outdated vending machines. The noise that they make made getting a snack at 1am a bit alarming to neighboring guests. I plan to visit again.
for Everyoneby A verified traveler from nyc
Nice hotel for the valuePosted Mar 5, 2015
It was a great hotel. Staff are very friendly. I would go back to stay there.
for Everyoneby A verified traveler from ny
My trip to lancaster paPosted Feb 26, 2015
Very friendly staff. No attitude, very attentive and caring. Best hotel experience.
for Couplesby Russell Andrew from McSherrystown, PA
Great Valentine's WeekendPosted Feb 21, 2015 on Hotels
We had a wonderful Valentine's weekend getaway! The hotel is charming & comfortable. We loved that it was a converted factory and al the character that went with it. The walls were a little thin, but that didn't really have an impact on us.
for Couplesby Wakefield from Aberdeen, MD
A Delightful ExperiencePosted Feb 18, 2015 on Hotels
The room was a beautiful evocation of an artists loft. I was most impressed with the friendly and attentive service. Erica at the "inspiration" desk, was one of the most cheerful and helpful concierges I've ever had the pleasure of dealing with.