Superior Room, 1 King Bed, Non Smoking | Blackout drapes, free WiFi, bed sheets

Reviews of Red Roof Inn Denver

2 out of 5
Red Roof Inn Denver
2017 N Reading Road, Denver, PA

Reviews

7.0

Good

Rating 10 - Excellent. 184 out of 866 reviews" "
Rating 8 - Good. 287 out of 866 reviews" "
Rating 6 - Okay. 196 out of 866 reviews" "
Rating 4 - Poor. 107 out of 866 reviews" "
Rating 2 - Terrible. 92 out of 866 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Edward, Altamonte Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chirell RediResponse Specialist on Apr 18, 2024
Dear Edward,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Denver and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 Okay

Robert

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Carla RediResponse Specialist on Apr 6, 2024
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Denver and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Julia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Apr 5, 2024
Hello Julia, Thank you for taking a moment to complete our survey. At the Red Roof Inn Denver we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

Nelson, Mount Joy

Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on Mar 22, 2024
Hello Nelson, Thank you for taking a moment to complete our survey. At the Red Roof Inn Denver we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Elijah

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t have clean towels….. shower handle was peeling. Smelled strong. The guy at the counter wanted to scan the ID’s of everyone with me…. Not a positive experience.
Stayed 2 nights in Mar 2024
Response from Carla RediResponse Specialist on Mar 19, 2024
Dear Elijah,Thank you for taking the time to tell us about your experience at the Red Roof Inn Denver. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the uncleanliness of the towels, the shower handle was peeling and the other concerns you listed. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Paige

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very clean rooms and nice workers could use some updates.
Stayed 3 nights in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 27, 2024
Dear Paige,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DENVER. I'm so glad we earned your 4/5 score. We are thrilled at Red Roof to read that the rooms were very clean, and the workers were nice. However, as it relates to your comment of the updates, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 Okay

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is decent enough- clean and friendly staff. Fine if you just need a place to crash, but definitely not rated high for comfort/rest. The mattress was rock solid and hurt to sleep on. Pillows were flat and hard. You could hear every single noise down the hall, and hear people in other rooms alarms go off. Definitely did not get a good nights sleep either night here.
Response from Tianna RediResponse Specialist on Feb 12, 2024
Dear Rebecca, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Denver. It's good to read that you were pleased with the cleanliness of your room and the friendliness of our staff. However, you mentioned that the mattress and pillows were not too your liking and that the noise disturbances hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

2/10 Terrible

Carina, Croton on Hudson

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on Feb 7, 2024
Dear Carina,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DENVER. You indicated that you were unsatisfied with the lack of cleanliness of the hotel. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Ronald L

Traveled with family
Worked very well for our overnight trip. Excellent customer service. The bath was immaculate and beds were very comfortable. Will return when we’re in the area
Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist on Feb 5, 2024
Dear Ronald, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DENVER. It's great to read that our hotel worked well for your overnight stay and that you found our customer service to be excellent. Positive feedback like yours is always an encouragement for our staff team as we try our best to work on improving our guest's overall experience.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 Okay

Kelly

Suited our needs - which was just to arrive late at night, sleep, get up and leave. Hard to get soap out of the wall mounted dispenser. Pillows were awful - bring your own!
Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist on Feb 5, 2024
Dear Kelly, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DENVER. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the soap dispenser that was difficult to use and that our pillows were uncomfortable. Please accept our sincerest apologies for the inconvenience caused. We will definitely take your feedback into consideration as it will help us to improve. Thank you again for sharing you with you and we wish you the very best in your future travels. Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 Poor

William

Traveled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Was woke up by cleaning person. I had to answer door and was told "I should have used the do not disturb sign" There was no sign in room. Had 3 night stay. On 2nd day they questioned why I have a dog. I told they to check the check in sheet. The light next to bed, the one used first in the morning and off last at night..the on / off switch was broken. When I reported it they said they would not charge me for breaking. WOW. Never did replace light or switch. Stayed for lower price. Got what I paid for
Stayed 3 nights in Jan 2024
Response from Adraine Rediresponse Specialist on Feb 5, 2024
Dear William,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DENVER. Please accept our sincere apology for the light switch that was broken during your stay and the other concern you described. I will certainly bring this to the property’s attention in an effort to address your concerns. We at Red Roof appreciate your business and truly value your feedback.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Julie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay
Stayed 1 night in Jan 2024
Response from Chevanese RediResponse Specialist on Feb 1, 2024
Thank you, Julie, for sharing your feedback regarding your stay at the Red Roof Inn Denver. We're delighted to hear that you had a great stay with us, prompting your 5/5 score. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

6/10 Okay

Carly

Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on Jan 9, 2024
I appreciate the time that you took to share your sentiments with us, Carly. Our team at the Red Roof Inn Denver appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on Jan 9, 2024
Thank you for sharing your 10/10 rating with us, Sharon. Our staff at the Red Roof Inn Denver was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

10/10 Excellent

Scott

Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Jan 12, 2024
Hello Scott, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Denver and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Lawrence

Disliked: Staff & service, amenities, property conditions & facilities
Rude staff
Response from Tianna RediResponse Specialist on Feb 12, 2024
Dear Lawrence,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Denver. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with the staff. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

10/10 Excellent

Carolyn

Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on Jan 1, 2024
Hello Carolyn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DENVER and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 Okay

Joy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Gave us a place to stop and sleep on a long trip. Very professional check-in process. Facility is a little rundown, but was clean. Only hotel where I’ve stayed that had Narcan taped to the wall above the sink…it was a little hard to feel safe after I saw it.
Stayed 1 night in Dec 2023

4/10 Poor

Chelsea

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Hallways smelled like cat pee, they allow pets. The room smelled musty when we went in, the sheets & towels in room were stained. Hairs in the tub & on the towels.
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on Dec 24, 2023
Thank you for taking a moment to leave a review, Chelsea. The staff and I at the RED ROOF INN DENVER were disappointed to see your 2/5 score following your stay. You indicated that the the odor you described, the stained linens, and the other issues mentioned hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to learn this was not achieved with you.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with a better stay the next time you re in the area. Sincerely, Red Roof Management

4/10 Poor

Gary

Business traveler
Disliked: Cleanliness, staff & service
Disappointed
Dirty seems like a section 8 hotel. Suspicious looking people in the lobby banging noise all night. Final straw, opened the coffee pot and there’s hair in it! I am leaving 3 hours early I’ll sleep in the truck.
Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on Dec 9, 2023
Dear Gary,Thank you for taking the time to share your feedback regarding your recent visit at the Red Roof Inn Denver. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the noise disturbances and the uncleanliness of the coffee pot. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you.We will take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management

4/10 Poor

Kevin

Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on Dec 5, 2023
Hello Kevin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DENVER and I are your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

10/10 Excellent

james

Traveled with partner
Liked: Amenities, property conditions & facilities
Great experience
Stayed 1 night in Dec 2023
Response from Dannnielle Rediresponse Specialist on Dec 5, 2023
Dear James,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DENVER. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management

10/10 Excellent

Jeffery

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on Nov 28, 2023
Dear Jeffery,Thank you for sharing your thoughts on your recent visit to RED ROOF INN DENVER. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,LintonRed Roof ManagementRediresponse Specialist

10/10 Excellent

Sharon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on Nov 20, 2023
Hello Sharon,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DENVER and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

6/10 Okay

Andrew

There is no elevator to the second floor.
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on Nov 20, 2023
Dear Andrew,Thank you for telling us about your recent visit to RED ROOF INN DENVER. We are disappointed that you had a less than desirable experience due to the unavailability of an elevator. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Regards,LintonRed Roof ManagementRediresponse Specialist

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3am wake up!
Very loud people were put in the room next to mine arriving at 3am and continued being super loud until 6am. Ruined my night of sleep… other than that it was a great place for the price.
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on Nov 19, 2023
Dear John,Thank you for telling us about your recent visit to RED ROOF INN DENVER. While it's good to read that our hotel was a great place to stay for the price, I was saddened to read you were not able to enjoy your stay due to the noise disturbance highlighted. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

6/10 Okay

tiffany

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on Nov 14, 2023
Hello Tiffany,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DENVER and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

6/10 Okay

Kemly

Stayed 1 night in Oct 2023
Response from Dannielle Rediresponse Specialist on Nov 10, 2023
Hello Kemly,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DENVER and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,DannielleRed Roof ManagementRediresponse Specialist

6/10 Okay

Margaret

Traveled with partner
The room was 49 degrees when we checked in!
Stayed 2 nights in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on Nov 9, 2023
Dear Margaret,Thank you for telling us about your recent visit to RED ROOF INN DENVER. We thank you for your 3/5 score. However, you indicated that the temperature of your room upon check-in was less than pleasant. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,LintonRed Roof ManagementRediresponse Specialist

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
There were stains on the comforter and hairs in the bed sheets. There was some type of deodorizer or cleaner that smelled very bad in the lobby. Bed was comfortable.
Stayed 1 night in Oct 2023
Response from Linton Red Roof Management Rediresponse Specialist on Nov 6, 2023
Dear Valued Guest,Thank you for sharing your thoughts following your recent visit to RED ROOF INN DENVER. It's good to read that our comfortable bed met your expectations. However, you stated that the possible stained comforter and the odor you mentioned hindered your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist

6/10 Okay

james

Traveled with partner
Dead bug on wall both bathroom door and entry door rusted. Tv did not work however they fixed it but it took an hour.
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 30, 2023
Thanks for sharing your feedback with us, James. The team at our Red Roof Inn Denver was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that the TV was fixed, it was displeasing to read that this was the impression left with you. You stated that the listed insect and the time taken to fix the TV hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. As such, your feedback has been shared with the property as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

joel

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
tbe room we were in the floring was coming apart the management does not speek clear english and very rude will never stay there again never and we were only there for 10hrs
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 25, 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn Denver, Joel. I am sorry that your experience did not meet your expectations. You stated that the flooring was coming apart and that the staff was rude, which hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best in your stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Clean. Friendly
Stayed 1 night in Oct 2023
Response from Oniel Rediresponse Specialist on Oct 19, 2023
Hi Michael,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Denver. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that our hotel's cleanliness and our friendly staff were to your liking. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many improvements on this property, and I have stayed several times. Very close to all the places I shop. See you in the Spring!
Stayed 8 nights in Sep 2023
Response from Oniel Rediresponse Specialist on Oct 19, 2023
Hi Kathleen,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Denver. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that you took liking to the convenience of our property. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review. We look forward to seeing you in the future.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

6/10 Okay

Marvin

Business traveler
Stayed 2 nights in Oct 2023
Response from Oniel Rediresponse Specialist on Oct 18, 2023
Hi Marvin,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the Red Roof Inn Denver. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oniel Red Roof ManagementRediresponse Specialist

8/10 Good

Michael

Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 9, 2023
Thank you for sharing your 4/5 rating with us, Michael. Our staff at the Red Roof Inn Denver was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

4/10 Poor

jason

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Felt like a combo between a college dorm and a crack house. Room had unpainted wall patches and other wall holes unpatched. Door doesn’t come down to floor so you hear a lot of hallway noise. Bedspreads had stains all over them. Floor is bad vinyl and all scratched up. We were just looking for something quiet, clean, and simple. It was simple.
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 15, 2023
Thanks for sharing your feedback with us, Jason. The team at our Red Roof Inn Denver was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that our property was simple, which fit one of the criteria you were looking for, it was displeasing to read that this was the impression left with you. You stated that the stained bedspreads and the hallway noise described, along with your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

william

Disliked: Staff & service, room comfort
Very Basic Hotel
Front clerk spoke very poor English. Shower water was a dribble. Nonexistent security at night. No one at front desk after midnight. Front door not locked. Arrived about 90 minutes before offical check in time. Was charged for early arrival. Which wasnt a huge problem. Normally when ive arrived at other hotels, some what early and my room is available, i haven't been charged. Hotel was basic. More like a 2 star hotel , not 3 star, as listed
Stayed 2 nights in Oct 2023
Response from Devorine Red Roof Management on Oct 12, 2023
Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Denver, William. You indicated that you were unsatisfied with the English of our front office staff, being charged an early check-in fee, shower water pressure amongst other things. Let me humbly apologize for any inconvenience caused. The Red Roof team will take your comments into consideration to make changes to improve our customer experience. Your feedback is very important to us, so thank you for sharing.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room
The room is clean and simple. The towels are thin and need to be changed daily. Pet Friendly. No breakfast service. They have tea and coffee as well as the vendor machine.
Stayed 2 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 11, 2023
Thank you for sharing your feedback with us, Barbara. The team at the Red Roof Inn Denver was pleased to know that you were fond of our clean and simple rooms, along with our pet-friendliness and our vending machines. However, you made mention of the lack of a breakfast service and the thin towels. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. We loved having you under our roof and we can’t wait to host you again in the future.Faithfully,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

John

Stayed 2 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 30, 2023
Hello John,Your review of the Red Roof Inn Denver was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Riste

Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on Oct 7, 2023
Hello Riste,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Denver appreciate your 5/5 score following your stay. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Osval

Liked: Cleanliness, staff & service, property conditions & facilities
Good everything was good
Stayed 1 night in Aug 2023
Response from Tianna RediResponse Specialist on Oct 4, 2023
Dear Osval,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Denver. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were satisfied with the spotlessness of your room. I am glad that you had a extremely pleasant stay, prompting your 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Red Roof value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Julianne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay need more towels
Stayed 2 nights in Sep 2023
Response from Tianna RediResponse Specialist on Oct 3, 2023
Hello Julianne,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Denver appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

2/10 Terrible

Jeffrey

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy hotel loud uncomfortable stay
Slow check in. First room smelled like mold. Second room had broken lock. All doors looked they had been pried open at one time and looked shabby. Needed paint in room and in lobby on all metal surfaces. Pubic hair on tub. Loud at night. Blackout curtains not complete. Not even a 99 dollar a night hotel. Lobby looks like a welfare hotel.
Stayed 1 night in Sep 2023
Response from Tianna RediResponse Specialist on Oct 3, 2023
Dear Jeffrey, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Denver. I was disheartened to read that your stay was hindered due to the possible mold odor, the broken lock, the slow check in process and the other highlighted concerns that hindered your stay. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize.To ensure that a situation like yours doesn't happen again, management has been made aware of your concerns. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 Excellent

Jeri

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tianna RediResponse Specialist on Oct 2, 2023
Hello Jeri, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Denver appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. It would be a pleasure to hear about what took place throughout your stay and how Red Roof can improve on our service, so please consider adding comments to your survey in the future.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

joe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 2 nights in Sep 2023
Response from Tianna RediResponse Specialist on Oct 3, 2023
Hello Joe, I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Denver. We sincerely appreciate your comments and are happy to hear you had a great experience with us. It's great to read that you were pleased with the area in which we reside. Red Roof value you as a our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Tianna Red Roof ManagementRediResponse Specialist

2/10 Terrible

Kelley

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so dirty, There was blood on the pillows and sheets. Carpets look like they are never vacuumed. Just very gross. Doors propped open to the outside.
Stayed 3 nights in Sep 2023
Response from Carla Red Roof Management on Sep 30, 2023
Dear Kelley,Thank you for taking the time to tell us about your experience at the Red Roof Inn Denver. I was disheartened to read that your stay fell short of your expectation due to the situation you described regarding the lack of cleanliness, the possible blood you saw on the pillows and the other concerns you listed. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

Jill, Mifflinburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Kamaria Red Roof Management RediResponse Special on Sep 26, 2023
Hello Jill, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DENVER and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

4/10 Poor

Robert, Union

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Plastic barriers still up for people checking in. Front Desk personnel took too long to check in a pre-paid reservation.
Stayed 1 night in Sep 2023
Response from Recordo Rediresponse Specialist on Sep 23, 2023
Hello Robert,Thank you for taking the time to tell us about your experience at the RED ROOF INN DENVER. I am sorry that your experience did not meet your expectations due to the indicated poor check-in. Please accept our sincerest apologies.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,RecordoRediresponse Specialist

4/10 Poor

James

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Had window cleaner on vanity sparkle whole not sanded bird droppings on window sil in room
Stayed 1 night in Sep 2023
Response from Recordo Rediresponse Specialist on Sep 23, 2023
Hello James,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DENVER. I'm sorry to hear that your stay wasn't an ideal one due to the indicated encounter. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Recordo Rediresponse Specialist