Ratings based on 983 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

RED ROOF - BLACK LISTED!

Posted Jul 28, 2014
Pros: ABSOLUTELY NOTHING!
Cons: NIGHT STAFF EXTREMELY UNFRIENDLY; RUDE; UNSOCIABLE; NO MANNERS, NO EYE CONTACT, OFFERED NO INFORMATION OF ANY KIND.
Location: Lancaster, PA is a wonderful area for shopping; RockVale and Tanger Outlets; ,antiques, restaurants, historical site such as Strausburg Railroad.
You can be assured we will be telling all our friends and family to stay away from this hotel!
3 out of 5
Recommended
for Families
by A verified traveler from Pennsylvania

Small breakfast area

Posted Jul 28, 2014
Pros: Cleanliness
Cons: Breakfast seating or extended breakfast hours.
Location: Location is good with lots of stores around. The big draw would be Dutch Wonderland
The hotel was very clean. Some of the items in our room required maintenance though. The faucet of the sink was loose as well as the drain in the shower. The area where they have breakfast is pretty small. When we saw the line for breakfast and no tables available, we turned around and went out to eat.
4 out of 5
Recommended
for Everyone
by A verified traveler from bronx ny

Nice hotel for the price

Posted Jul 25, 2014
My main concern was that the room was clean and comfortable. and it was. Very happy with my stay.
2 out of 5
by A verified traveler from Easton, MD

Good location bad communication

Posted Jul 25, 2014
After a 3 hour drive, my son, wife and myself unloaded our car and were very ready to unwind in our room. We were notified once we arrived that we had load up and go down the street to another hotel due to "plumbing issues". The staff was friendly and I know things happen but it would have been nice to know we were being moved prior to arrival. The new location was very nice and accommodating
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Jul 20, 2014
Location: Near Hershey Park and the Dutch County/Lancaster.
The Hotel Manager on Duty was very helpful and we enjoyed our stay.
2 out of 5
by A verified traveler from new york, NY

More or less

Posted Jul 19, 2014
The room we got first, had a hole on the wall behind the door, we called the front desk we were switched to a different room, after the first night, the next day I noticed the sheets were not changed only beds made, I knew this bc of a stain I had seen in the morning before leaving. I called the front desk they had housekeeping come and change it. Then our keys didn't work 3 times and with 2 kids having to go down and get a new one was a hassle, then we mentioned at the end that the bathtub was peeling!!!! Not good!!! Then, a towel they left in the bathroom for us to shower had pool written in it!! Very bad quality!! After that when we did want to use the pool there wasn't any clean pool towels!!! Breakfast was horrible!!!!! The first day waffles were good the other days bad! One good thing was the front desk staff! They were nice!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2014
We have problems with the check in. The front desk personal don't make friendly the process.
2 out of 5
Recommended
for Everyone
by A verified traveler

An Amish Experience

Posted Jul 13, 2014
Pros: Easy to find.
Cons: Pool water could have been clearer.
Location: Close to Target, restaurants and Dutch Wonderland, but with no power, many of the local places were closed as well.
Due to a thunderstorm, the hotel lost power and had no form of electric/power backup. Hotel was nice but staying in a room with no air conditioning, no power, limited running water, was not how we expected to spend our vacation! We had to check out due to hotel staff not knowing when the power would be back on.
3 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh PA

Close to shopping and restaurants

Posted Jul 12, 2014
Continental breakfast was sloppy and tables not cleaned.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place to stay.

Posted Jul 12, 2014
Very nice place to stay. Bed comfortable. Lots of channels on tv.