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Reviews of SpringHill Suites by Marriott Lancaster Palmdale

3 out of 5
SpringHill Suites by Marriott Lancaster Palmdale
1811 West Avenue J-12, Lancaster, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 458 out of 710 reviews" "
Rating 8 - Good. 159 out of 710 reviews" "
Rating 6 - Okay. 44 out of 710 reviews" "
Rating 4 - Poor. 28 out of 710 reviews" "
Rating 2 - Terrible. 21 out of 710 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

vike

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely horrible. I took my kids there thinking it was going to be a great room. Not only are the rooms small, they are very outdated. They have no cribs for babies so you will have to put them in the middle or on the floor. There jacuzzi is dirty there pool is dirty, it looks like they are just pretty much letting the place go. The breakfast looked great in the pictures but it was very limited and awful. The customer service is no good as well as they act like they are being bothered when you ask them for something. My 2 year old drew on the sheets and i expected them to charge but i didn't expect them over 200 dollars. Even without the extra charge i would say this is one of the worst hotels I have ever stayed in.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 3, 2024
Thank you for your feedback. Unfortunately, we do have to charge for significant damage to the rooms; however, we did issue a partial refund for the damage charges in good spirits knowing things happen sometimes. Our portable cribs are available upon request. I will speak with the Springhill Suites leadership team about ways we can improve the experience for our other guests. Have a great day,

2/10 Terrible

Shar

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Property conditions & facilities
The property lost electricity at 6am, there was no hot water, they didn't offer the breakfast, and after a long day we came back to a blacked out room where the front desk individual was rude when I asked him for a light source since I had a child staying with us and none of our phones were charged because we had been without power since we arrived at the hotel. When I asked he said no we have a limited amount, you can go stay somewhere else if you would like a d you can get your refund in a couple of weeks. I couldn't believe how rude he was over me asking for a flashlight so my 4 year old wouldnt be afraid in the dark, not only that, we had no hot water when showering the whole time. To say the least we also had to pay for breakfast both days which was supposed to be complimentary.
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 2, 2024
Good evening, Thank you for your feedback. We are sorry to hear about your experience during the city's power outage. Unfortunately, the outage affected our business in ways that our not up to our standard, so we gave all guests the opportunity to seek hotels elsewhere with power and no charges/fees to do so. Our breakfast is always free, so I'm sorry you were under the impression that you were charged for the breakfast. Thank you for choosing to stay with us and we hope you have a great day!

10/10 Excellent

Lydia, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a cordial service, they have an available room away from the freeway noice (a plus for us) , we were really tired and needed a quite time. Breakfast was good it could be better if they had oatmeal offering. The usual continental help yourself breakfast.
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 2, 2024
Thank you for your feedback. We hope you have a great day!

6/10 Okay

Jamie

Traveled with family and small children, Business traveler
Disliked: Amenities, property conditions & facilities
Rented here just for the hottub. They advertised as having one thats working. When we got there and went to use the hottub it was ice cold the heater didnt work and it was dirty. The staff said it was ok to play and swim in it. It was 63 outside and the water was freezing!!!!! When i explained its a hot tub not a ice bath they said well at least the blowers work today....
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 2, 2024
Thank you for your feedback, we are sorry for the inconvenience and will let our supervisor team know to resolve the issue. Have a great day!

2/10 Terrible

Paulo

Hot tube not working
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 23, 2024
Thank you for your feedback. We will share this with our management team to improve the experience for all future stays. Have a great day!

10/10 Excellent

HECTOR M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking ,convenient and nice staff
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 23, 2024
Thank you for your feedback! Have a great day!!

10/10 Excellent

Rafael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 23, 2024
Thank you for your feedback! Have a great day!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl was very friendly upon check in. It was quick and easy.
Stayed 1 night in Mar 2024
Response from Front desk on Mar 17, 2024
Thank you!

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 6 nights in Mar 2024
Response from Front desk on Mar 17, 2024
Thank you!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't fill these out because they make me write all of this stupid stuff when I alreafy said the place was fine.
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 16, 2024
Thank You!

2/10 Terrible

Daniela

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 16, 2024
Thank you.

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
I like how clean it was and the employee that checked me in amazing customer service
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 4, 2024
Thank you so much for your feedback! We hope to see you again next time you are in the area!

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from alex on Feb 27, 2024
Thank you for sharing your experience. We value your feedback.

8/10 Good

Oscar

Liked: Cleanliness, property conditions & facilities
One of the boys who works there was very arrogant and didn't offer solutions , but after that incident when we arrive everything was nice.
Stayed 7 nights in Feb 2024
Response from Front Desk on Feb 24, 2024
Dear Oscar,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with our leadership team. We will work to improve our arrival experience and do our best to prevent this interaction from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Ashlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay.
Stayed 1 night in Feb 2024
Response from Nichelle G. Front Desk on Feb 7, 2024
Thank you for choosing to stay with us. We are very pleased you enjoyed your stay. Have a wonderful day.

10/10 Excellent

Priscilla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Willie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 3, 2024
Thank You!

10/10 Excellent

Marlon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk on Feb 3, 2024
Thank You!

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 3, 2024
Thank You!

10/10 Excellent

Xavier

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front desk on Jan 13, 2024
From our team here at Springhill suites Marriott We want to Say thank you! We hope to see you back here soon!

2/10 Terrible

Manjinder

Disliked: Cleanliness, property conditions & facilities
You get what you pay for i guess, its cheap for a reason.. carpets are seriously dirty.. breakfast is third grade with no plates one day to no bowls and no eggs one day.
Stayed 3 nights in Dec 2023
Response from Front Desk on Feb 3, 2024
Dear Guest,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message our leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, ANJELIKA BARNESspringhillsuiteslancaster@gmail.com

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very Professional! Alex on the evening shift was on point with his customer service. He made it easy to get settled after coming from a long drive of traveling. The breakfast was great! The hotel, an all around great value and as for me and family will stay here again. Thanks Marriott, for offering such a great alternative compared to the others still trying to get it right.
Stayed 2 nights in Dec 2023
Response from Front Desk on Feb 3, 2024
Thank You!

4/10 Poor

Kirk

Business traveler, Traveled with family
Liked: Cleanliness
Purchesed 2 queen room. Room was not available and had to settle on King and sofa bed or cancell rsvp. Not sheets or pullow for sofa bed. Bad night stay.
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 3, 2024
Dear Kirk,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with our leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, ANJELIKA BARNESspringhillsuiteslancaster@gmail.com

8/10 Good

Del

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 3, 2024
Thank You!

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 3, 2024
Thank You!

10/10 Excellent

Crystal

Stayed 1 night in Dec 2023
Response from Front Desk on Feb 3, 2024
Thank You!

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Golden Nugget.
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 3, 2024
Thank You!

10/10 Excellent

Christian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk attendant (Alexander) was very polite and kind. My wife and I have stayed at the spring’s hills twice and both times he has greeted us with the upmost hospitality. He truly makes us feel like home away from home. Alexander is living up to the springhills suite promise!!!
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 3, 2024
Thank You!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 2 nights in Dec 2023
Response from Front Desk on Feb 3, 2024
Thank You!

10/10 Excellent

Erika

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 11, 2023
We hope to welcome you again soon.Sincerely,ANJELIKA BARNESspringhillsuiteslancaster@gmail.com

10/10 Excellent

E

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Breakfast offering could be improved but it was free.
Stayed 1 night in Nov 2023
Response from Front desk on Dec 2, 2023
Thank You!

10/10 Excellent

Athena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only hotel I stay at when I am in Lancaster. This is my favorite hotel.
Stayed 3 nights in Nov 2023
Response from Elizabeth on Nov 29, 2023
Thank you so very much! We definitely appreciate you !

8/10 Good

Joseph

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was clean, well maintained, and the breakfast was good. Unfortunately one of the residents staying in the hotel was noisy, and we reported it to the management, who talked to him.
Stayed 2 nights in Nov 2023
Response from Elizabeth on Nov 29, 2023
We appreciate your review and apologies for any inconvenience .

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service
I liked
Stayed 1 night in Nov 2023
Response from Elizabeth on Nov 29, 2023
Thank you!! We appreciate your review.

6/10 Okay

Robin, Santa Claria

Stayed 1 night in Sep 2023
Response from Elizabeth on Nov 26, 2023
Thank you .

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay, spacious rooms
Stayed 1 night in Nov 2023
Response from Elizabeth on Nov 20, 2023
Thank you! we appreciate that! we strive to do our best.. Thank you for staying at Springhill suites and hope to see you again ,soon!!

10/10 Excellent

Carmen, la

Stayed 1 night in Nov 2023
Response from Front Desk on Dec 11, 2023
We hope to welcome you again soon.Sincerely,ANJELIKA BARNESspringhillsuiteslancaster@gmail.com

10/10 Excellent

Paul, Fremont

Stayed 1 night in Nov 2023
Response from Front Desk on Dec 11, 2023
We hope to welcome you again soon.Sincerely,ANJELIKA BARNESspringhillsuiteslancaster@gmail.com

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Front Desk on Nov 8, 2023
We are so happy so hear you enjoyed your stay! We hope to see you again soon

2/10 Terrible

Konstanze

Stayed 1 night in Nov 2023
Response from Elizabeth on Nov 23, 2023
We appreciate your review.

10/10 Excellent

Marisol

Stayed 1 night in Oct 2023
Response from Come back and see us. on Nov 2, 2023
Thank you! We hope to see you the next time you're in town.

4/10 Poor

Lena

Liked: Staff & service, property conditions & facilities
The TV didn’t have any sound and the bed had hair follicles on it.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 27, 2023
Thank you so much for your feedback! We are so sorry you experienced this. We will share this with our management to improve our guests' experience. Have a great day!

10/10 Excellent

Kyle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 27, 2023
Thank you so much for your feedback! We hope to see you again next time you are in the area! Have a great day

10/10 Excellent

Vellia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 27, 2023
Thank you so much for your feedback! We are glad to hear that you enjoyed your stay and hope to see you again next time you're in the area!

10/10 Excellent

Athena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Front Desk on Oct 22, 2023
Thank you so much for your feedback! We are so happy to hear that you enjoyed your stay! We hope to see again next time!

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great. Staff was friendly and nice.
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 22, 2023
Thank you so much for your feedback! We are so happy to hear that your enjoyed your stay and hope to see you again next time you are in the area! Have a great day!

4/10 Poor

Jessica

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I did like the size and comfort of the room. The staff was kind. I did not like that there was no hot water to shower the evening and the morning we were there. The hallway smelled of cigarette smoke badly. The pool was oddly ice cold for it being 94° outside. The jacuzzi was out of order. Also at 4 am i witnessed someone drive up and try to open tool boxes in the back of someones truck. There are other hotels nearby I would rather stay at
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 22, 2023
Thank you for your feedback, we will share this with our leadership team to make sure we can provide a better experience in the future. Have a great day!

10/10 Excellent

Belyn, Colorado Springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Cozy and clean!
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 21, 2023
Thank you so much for your great feedback! We are happy to hear you enjoyed your stay and hope to see you again next time you are in the area!

6/10 Okay

Caprice

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 7, 2023
Thank you for your feedback. We appreciate the opportunity to improve in any way possible. We hope you have a great day!

10/10 Excellent

Michael A.

Liked: Cleanliness, staff & service, property conditions & facilities
See above
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 4, 2023
Thank you so much for your feedback! We hope to see you again soon!