Terrace/patio

Reviews of DoubleTree by Hilton Palmdale, CA

4 out of 5
DoubleTree by Hilton Palmdale, CA
West Palmdale Boulevard, 300, Palmdale, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 255 out of 361 reviews" "
Rating 8 - Good. 59 out of 361 reviews" "
Rating 6 - Okay. 21 out of 361 reviews" "
Rating 4 - Poor. 12 out of 361 reviews" "
Rating 2 - Terrible. 14 out of 361 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lesly

Liked: Cleanliness, staff & service, property conditions & facilities
it was excellent!
Stayed 1 night in Mar 2024
Response from Melissa M. on Mar 28, 2024
We're delighted to hear that you had an excellent experience! Thank you for your kind words, and we hope to see you again soon.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Melissa M. on Mar 25, 2024
Thank you for the great rating, we hope to see you again soon!

10/10 Excellent

Lamel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service all around
Stayed 2 nights in Mar 2024
Response from Melissa M. on Mar 11, 2024
Thank you for taking the time to share your review. We appreciate the great comments and are very happy to hear you had a wonderful experience! We hope to see you again soon!

10/10 Excellent

Vicki

Traveled with family
We had a very delightful experience! The warm cookie was delicious!
Stayed 1 night in Feb 2024
Response from Tracy on Feb 28, 2024
Thank you for leaving us a review. We are thrilled that you enjoyed your stay and our signature Cookie welcome! We hope to see you again in the future.

10/10 Excellent

Julissa

Wes super quiet
Stayed 2 nights in Feb 2024
Response from Lauren B. on Feb 22, 2024
Thank you for your feedback. We're so happy to hear you enjoyed your stay with us. We hope to welcome you back in the not so distant future!

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden little gem. Great hotel and great price.
Stayed 2 nights in Feb 2024
Response from Lauren B. on Feb 22, 2024
Thank you for your feedback. We're so happy to hear you enjoyed your stay with us. We hope to welcome you back in the not so distant future!

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel, just renewed !!!
Stayed 1 night in Feb 2024
Response from Lauren B. on Feb 22, 2024
Thank you for your feedback. We're so happy to hear you enjoyed your stay! We hope to welcome you again in the not so distant furutre.

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property is clean and up to date. I didn't like that the shower water was scolding hot! I was unable to complete my shower! Other than the shower issue it's a great place to stay!
Stayed 1 night in Feb 2024
Response from Lauren B. on Feb 22, 2024
Thank you for your feedback. We're so happy to hear you enjoyed your stay with us. We will get the showers looked at. Thank you for bringing that to our attention. We hope to welcome you back in the not so distant future!

10/10 Excellent

Maria

Traveled with partner
I’ll be coming back
Stayed 1 night in Jan 2024
Response from Tracy on Feb 5, 2024
Thank you for leaving us a review. We hope to see you back in the future!

10/10 Excellent

Rigoberto

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience. I checked in late due to traffic and even though they didn’t have to, they allowed me and my family to check out an hour after without raising the price.
Stayed 1 night in Jan 2024
Response from Tracy on Feb 5, 2024
Thank you for leaving us a review. We hope to see you back in the future!

10/10 Excellent

Luis Rosendo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tracy on Feb 5, 2024
Thank you for leaving us a review. We hope to see you back in the future!

10/10 Excellent

YUKASA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked DoubleTree Hotel in Palmdale for 4 of our crew members who needed to do some installations in the area. Each crew member had a king-bed room and expressed how clean and nice the facility was. They also loved the welcoming cookies (Double Tree signature) and felt like a treat to stay there although it was job-related. Based on the experience shared by my staff, I will definitely give DT Hilton the next staying opportunity when in the area.
Stayed 1 night in Jan 2024
Response from Tracy on Feb 5, 2024
Thank you for the review! We appreciate your business and look forward to seeing the team again.

10/10 Excellent

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tracy on Feb 5, 2024
Thank you for leaving us a review. We hope to see you back in the future!

10/10 Excellent

Fariba

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel is very clean and very modern, but the neighborhood is not safe.
Stayed 7 nights in Dec 2023
Response from Tracy on Feb 5, 2024
Thank you for leaving us a review. We hope to see you back in the future!

10/10 Excellent

Renee

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here at the Double Tree was excellent. The hotel staff were friendly and helpful. I will look forward to visiting with this magnificent place again, next year. Thank You.
Stayed 2 nights in Dec 2023
Response from Lauren B. on Jan 2, 2024
Thank you for taking the time to leave us a review. We are so glad to hear you enjoyed your stay with us and hope to welcome you again in the not so distant future!

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Tracy on Feb 5, 2024
Thank you for leaving us a review. We hope to see you back in the future!

10/10 Excellent

MEIJINGZI

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tracy on Feb 5, 2024
Thank you for leaving us a review. We hope to see you back in the future!

2/10 Terrible

Cursida

Stayed 1 night in Dec 2023
Response from Tracy on Feb 5, 2024
We apologize your stay was not up to par. If you wouldn't mind sharing your concerns, we would love to hear them. We are always looking for ways to improve on our guests' experience.

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Tracy on Feb 5, 2024
Thank you for leaving us a review. We hope to see you back in the future!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tracy on Feb 5, 2024
Thank you for leaving us a review. We hope to see you back in the future!

6/10 Okay

Jasmine

Stayed 1 night in Nov 2023

10/10 Excellent

Lourdes

Traveled with family
Liked: Amenities
Great service and very clean
Stayed 1 night in Nov 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient for me
Stayed 2 nights in Nov 2023

6/10 Okay

Lawrence

Stayed 1 night in Nov 2023

4/10 Poor

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first night was horrible I booked a jr suite come to find out its right by the elevator which you can hear all night long in your room so i got no sleep..the front desk was no help other than they can downgrade me that night.. but in the morning i went to down and spoke to someone who was very apologetic and ended up upgrading me to a king suite
Stayed 2 nights in Nov 2023

10/10 Excellent

Gicelle, Las Vegas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was welcoming and clean. Staff was friendly. Location was convenient close to the freeway and a few miles from shopping/food etc. The room was very nice, updated and quiet. The TV was high quality, room smelled good not musty, heater worked well was not loud or disturbing and the beds were very comfy. We will be back!
Stayed 2 nights in Nov 2023

10/10 Excellent

Marlyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

10/10 Excellent

Agustin

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Rooms and good beds but I didn’t get my cookie from the receptionist
Stayed 1 night in Oct 2023

10/10 Excellent

Orlando

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ask for a room away from the noisy elevators; I requested a room change, and the Front Desk was happy to accommodate. Ensure the glass shower door doesn't roll open when closed. Be cautious of numerous potholes and uneven surfaces on the surrounding streets, especially if you have a lower-clearance vehicle. Target locks up T-shirts and underwear, and staffing is limited. Krispy Kreme offers great-tasting doughnuts, while the local IHOP serves an average T-bone steak. Many mom-and-pop eateries have closed down, leading us to rely on food chains like Sizzler and IHOP. Open parking is available, although I did not see any security. Free Wi-Fi is provided only if you agree to receive solicitations. The bed mattress seemed a bit overused, but the pillows were plush and the towels were new. The free coffee packs were too finely ground, leaving a residue in the cup after brewing.
Stayed 3 nights in Oct 2023

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
What a pleasant stay at this hotel! Will definitely come back and stay in the near future
Stayed 1 night in Oct 2023
Response from Michael on Nov 24, 2023
Thank you!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Marlyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 1 night in Oct 2023

8/10 Good

Candice, Burnaby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While we really enjoyed the warm cookie, the person at the front desk seemed less than warm. Other than that, it was a great stay.
Stayed 1 night in Oct 2023
Response from Michael on Nov 24, 2023
We're sorry to hear that, we'll keep working to improve.

10/10 Excellent

Shannen

Stayed 2 nights in Sep 2023

8/10 Good

Liza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Breyonia

Stayed 1 night in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Samuel

Business traveler
Liked: Property conditions & facilities, room comfort
The bar guys were great very nice and had a lively personality
Stayed 2 nights in Sep 2023
Response from Lauren B. on Sep 26, 2023
Thank you for your review! We appreciate the feedback.

10/10 Excellent

Yoana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
D
Stayed 1 night in Sep 2023

10/10 Excellent

Michelle De La

Stayed 1 night in Sep 2023

10/10 Excellent

Hoa

Stayed 1 night in Sep 2023
Response from Michael on Nov 24, 2023
Thank you!

10/10 Excellent

Shauntae

Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2023
Response from Lauren B. on Sep 26, 2023
Thank you for your review! We appreciate the feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Lauren B. on Sep 26, 2023
Thank you for your review! We appreciate the feedback.

10/10 Excellent

Monique

Stayed 2 nights in Sep 2023

10/10 Excellent

Johanna

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Besides not being able to eat our outside food in the dinning area inside, everything was great!
Stayed 2 nights in Sep 2023
Response from Lauren B. on Sep 8, 2023
Thank you for taking the time to give feedback on your recent stay at the DoubleTree Hotel. I am really happy to hear you had a great stay.

10/10 Excellent

Tina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cookies are outstanding
Stayed 1 night in Aug 2023
Response from Lauren B. on Sep 8, 2023
Thank you for taking the time to give feedback on your recent stay at the DoubleTree Hotel. I am really happy to hear you had a great stay. We look forward to welcoming you back in the not too distant future.

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Good safe clean
Stayed 1 night in Aug 2023

10/10 Excellent

Rameil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2023

8/10 Good

Jose

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was a very short stay but very comfortable for my family
Stayed 1 night in Aug 2023