Outdoor pool

Reviews of Town House Motel

2 out of 5
Town House Motel
44125 Sierra Hwy, Lancaster, CA

Reviews

6.4
Rating 10 - Excellent. 82 out of 348 reviews" "
Rating 8 - Good. 81 out of 348 reviews" "
Rating 6 - Okay. 67 out of 348 reviews" "
Rating 4 - Poor. 47 out of 348 reviews" "
Rating 2 - Terrible. 71 out of 348 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

4.6/10

Amenities

6.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Edgar

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

JOSE

Traveled with family
Disliked: Property conditions & facilities
Needs repairs in room walls tv no work or refridg ciggerette stains on sink but the beds n linens were very comfortable
Stayed 1 night in Jun 2023

4/10 Poor

Reggie, San Jacinto

Traveled with partner
Disliked: Cleanliness
The website doesn’t mention the neighborhood and that there were a couple of shootings there in the past. Floor was sandy walls need to be painted etc. The staff I dealt with were kind and helpful and it was quite while we were there. The jacuzzi was good too.
Stayed 3 nights in Jun 2023

8/10 Good

Roy

Liked: Cleanliness, staff & service
Tv had to be manually reset each time it was turned on.
Stayed 2 nights in Jun 2023

2/10 Terrible

Elizabeth

Disliked: Room comfort
Horrible experience
First room smelled really bad and tv was not working, they moved us to another room and again tv not working but at least it didn’t smelled bad but there was NO COLD weather in the shower so we had to take really hot water shower, never again
Stayed 1 night in Jun 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2023

10/10 Excellent

Natasha

Stayed 1 night in May 2023

2/10 Terrible

Norman

Traveled with partner
Disliked: Staff & service, amenities
After i placed the reservation, when i arrived they told me they didnt have any rooms available. I told them i made a reservation and gave them my name and the confirmation number but the guy said theres nothing there under my name and said theres no more rooms when you can clearly see on expedia there was 3 rooms left.
Stayed 1 night in Mar 2023

2/10 Terrible

Jimmie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend anyone to stay at this location. No water to shower. Mold in bathtub. Inch and a half under front door. Constant traffic by door. Not as advertised.
Stayed 2 nights in Jan 2023

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff is friendly and helpful

6/10 Okay

Tatianna

6/10 Okay

Natasha

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
I didn't like that I had no internet the whole time I was staying there

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Daisy

Stayed 1 night in Dec 2022

4/10 Poor

Antonio

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Diane

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled.No batteries in remote.Noisy
Stayed 1 night in Nov 2022

2/10 Terrible

Rubi

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are nasty !!! I swear it looked like I was in a Tj 15$ room
Stayed 1 night in Oct 2022

10/10 Excellent

matthew

Liked: Staff & service
Stayed 1 night in Oct 2022

6/10 Okay

Thu

Stayed 2 nights in Sep 2022

2/10 Terrible

Ana g

Traveled with family
Not wht it look in tht pictures
Stayed 2 nights in Sep 2022

8/10 Good

Manuel

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Everything was fine of the hotel except one thing that they offer free breakfast and that wasn’t the case when it came that I had to take my kids to get something and the front door was just locked.
Stayed 1 night in Sep 2022

4/10 Poor

jose

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

4/10 Poor

Bobby

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blood spray on the ceiling!!!
I checked in went to my room and turned on the air conditioner immediately because The room is very hot. Air conditioner after one hour was not blowing very cold and it wasn’t cold enough to cool the room so I called the front desk and asked for a fan and was told that they were sending a maintenance guy meanwhile I open the door Cool the room 30 minutes later the maintenance guy showed up and check the air conditioner he didn’t speak English so I couldn’t communicate with him he seemed content with the fact that the air conditioner fan worked even though the compressor never kicks on. So I called the front desk again and asked for a fan cause my room was unbearably hot. the owner or manager got irate with me yelling at me over the phone saying for the money I’m paying I shouldn’t be asking for a better room And next time go somewhere else don’t come back here. I replied you got it I sure won’t. Also there was blood spray all over the ceiling and the mattress was completely crushed. I had had enough I packed my bags put them in the car, I went to the front desk to Check out. And the young man at the desk before I can say anything handed me a key card for a new room. Zoom in on the pictures
Stayed 1 night in Sep 2022

2/10 Terrible

Jennifer

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I purchased a double bed room but was given a single. I was not reimbursed the difference i paid.
Stayed 1 night in Aug 2022

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Amenities
A/C very loud. Old property needs some work (like door seals, shower update) and no breakfast as advertised available. Pool was also closed
Stayed 1 night in Jul 2022

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
there was no continental breakfast, we were told there would be when we booked. This was due to COVID, but I feel a small discount offer would have been appropriate.
Stayed 2 nights in Jul 2022

10/10 Excellent

Makatelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

Michael

Stayed 2 nights in Jun 2022

2/10 Terrible

Cynthia

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
No hot water but plenty of partying.
We checked in past midnight after having driven about 4 hours. Outside our roomthe neighbors from the room next door were having a party barbecue. They had music playing pretty loudly and they were laughing and having a good time. The room was old but clean, the bed was comfortable enough but we were so tired we could probably have slept on the sidewalk. In the morning there was no hot or even warm water. I washed up with cold water in the sink. The other thing is their website says that there's free breakfast, there was not, and the pool is closed indefinitely. It's a residential hotel.
Stayed 1 night in Jun 2022

4/10 Poor

Steve

Stayed 1 night in Jun 2022

4/10 Poor

Muriel

Liked: Cleanliness
Disliked: Staff & service
The man at the front desk was very rude
The man at the front desk was very rude
Stayed 1 night in May 2022

6/10 Okay

david

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

Suzzanne

Liked: Staff & service
Disliked: Property conditions & facilities
The key card didn’t work and I had to have the staff open my door every time I wanted in. The bed was uncomfortable and sunk in several places. The shower head and faucets sprayed water everywhere.
Stayed 1 night in Apr 2022

2/10 Terrible

Frederick

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute dump with misleading ratings and reviews.
This place was an absolute dump. Any review on this website over a 2 would have been ancient or bogus. Broke down, unclean, sketchy guests in the parking lot. Advertise breakfast - not! Plumbing barely works. Holes in the wall. Smoke detector was removed and placed in a cabinet. Tub was filthy. Upon arrival I would have left but the reservation was prepaid and they had a big sign up "No refunds" - wonder why. Never got hot water.
Filthy tub.  Washcloth for comparison
Smoke detector sitting in a shelf with no battery
Smoke detector removed.
Stayed 1 night in Apr 2022

2/10 Terrible

Amanda

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

2/10 Terrible

Victoria

Traveled with family and small children
Disliked: Staff & service
I arrived about 30 minutes after I booked, it was like around 10 pm and they said they had no rooms. I had no where to stay !!
Stayed 1 night in Mar 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meth Heads and Prostitutes
This was the worst Hotel or Motel I have ever been to. The rooms are beyond disgusting, the mattress was like cardboard and sat on the floor. Customer service was non existent. There property is full of drug dealers and prostitutes.
Stayed 1 night in Mar 2022

2/10 Terrible

Jose

Stayed 1 night in Mar 2022

4/10 Poor

JIE

Traveled with family
Disliked: Amenities, property conditions & facilities
The shower is cold, waited for 20 mins and it was still cold
Stayed 1 night in Feb 2022

2/10 Terrible

Bryan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Band aids over bullet wounds
Water damaged, filthy, painted over problems with a rude staff
Stayed 1 night in Feb 2022

8/10 Good

Alphono

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean people nice
Stayed 2 nights in Jan 2022

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty motel
Dirtiest place ive ever seen. Walls dirty floor dirty Bedding smelled terrible nothing worked correctly felt like I was going to fall through the floor of the shower in room number 158. Looked grungy and run down
Stayed 1 night in Jan 2022

2/10 Terrible

John

Stayed 1 night in Dec 2021

4/10 Poor

Joe

Business traveler
Disliked: Property conditions & facilities
Not again
Noisy. Shady looking People hanging out in the parking area. Shower knob was stripped out. Hard to turn on.
Stayed 1 night in Dec 2021

4/10 Poor

Laura

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Melissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don't believe the website.
I called before to let them know I was running behind, only to find out the reservation that I had made 2 mos. prior wasn't there? I had received confirmation from Hotels.com so I was confused and upset. It was late, I was very tired when I arrived. Certainly not in the mood to argue over this. Which was what I was meant with when the guy who I guess was the owner? Never got his name? I showed him my confirmation and yet he still argued. Thank heavens for Eric! He was the clerk who was helping me when the other guy intruppted us. He got it taken care of. It was amazing, all of a sudden there was a room available when before there were no vacancies at all?! I was very disappointed once i was finally inside. Outdated and yucky! Some of the reviews said you get what you paid for? I have to agree. I am still grateful to Eric for working things out. He was courteous, friendly and professional. Thanks Eric!
Stayed 2 nights in Dec 2021

2/10 Terrible

Jeff

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The non smoking room wreak of smoke which made me nauseous...the bathroom was dirty looking with broken tiles and stained Formica countertop...I wouldn't recommend staying at this motel, the only thing missing was Street walkers
Worn out cabinet, I wouldn't put my clothes in it
Disgusting bed, I ended up staying at a friend's house instead, afraid to bring back bed bugs...
Stayed 1 night in Dec 2021

6/10 Okay

Alfonso

Business traveler
Liked: Staff & service
Budget friendly and ok for a passing by stay. Would not stay more than a day or two.
Stayed 1 night in Dec 2021

2/10 Terrible

William

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Bad
The toilet ran non stop and the shower would not turn on. This is a location that seems to be holding government housing.
Stayed 1 night in Dec 2021