Ratings based on 243 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
73% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from alexandria, Egypt

Good hotel to recommend

Posted Oct 18, 2014
I had just two nights and overall were very nice with good hospitality and nice facility except the breakfast and wifi are not included as most of hotels.
1 out of 5
by A verified traveler from singapore

Never seen a 5* hotel

Posted Oct 13, 2014
The hotel is old, dirty and uncared for. The staff try but can not provide an alternative offering or service and have no answer to the 5* prices for 1* facilities. I've since heard the hotel is closing at the end if this year - in which case they shouldn't be continuing to advertise as 5* luxury!
4 out of 5
Recommended
for Everyone
by A verified traveler from Rockingham WA

Great location - close to some major attractions.

Posted Oct 8, 2014
Pros: location
Cons: provision of shuttle service into town
The service of some form of transport (shuttle bus) would be of great benefit to get into town, as the location is a fair distance from main shopping areas. A morning / afternoon service would have been great and would have saved considerably on taxi fares.
3 out of 5
Recommended
for Everyone
by A verified traveler from watford, UK

Nice location, great staff, hotel needs attention

Posted Sep 18, 2014
We stayed for 5 days. Arriving in the morning one room was ready immediately, which was a pleasant surprise. The room was spacious and comfortable. Restaurants generally good although one was shut on two of the days. Negatives - fitness centre was abysmal, facilities generally look tired and in need of an update.
2 out of 5
by A verified traveler

Very very old

Posted Sep 8, 2014
No wifi, no clock and no iron board in the room. Even small towels were not there. Terrace was terrible dirty full of ants
2 out of 5
by A verified traveler from kadhem

Expensive for nothing say away

Posted Aug 24, 2014
This place is excellent from the points of nature and beach. But the hotel rooms are old and The furniture need to be changed. I took a Jacuzzi room with beach view which was expensive, however The jacuzzi was extremely dirty and the water was yellow. it was not as expected. Also I called them to send me some one to connect my hdmi to the tv, the room service laughed at me and say it was the first time she heard about that. The tv was locked so you cannot connect your laptop or dvd player to it. Also the Internet wasn't working in my room, they send someone to fixed it couple of times but it wasn't fixed. There are also alot of mosquitoes and insects in this place . They should realy take a better care of the place. Overall the view is nice but the room is realy bad.
2 out of 5
by A verified traveler from Malaysia

Disappointed. Never again.

Posted Aug 5, 2014
Pros: Staffs
Cons: Maintenance of facilities and narrow small beach.
Location: Nothing. Better to hire a car.
Only staffs are okay as the 3 star hotel... Hotel facilities seems to be without proper maintenance for several years. I am sure there is not control of Sheraton. Top management of Sheraton should visit this hotel. I am not surprised if he faint away.
4 out of 5
Recommended
for Couples
by A verified traveler from Singapore

Ideal Honeymoon destination, quiet and very serene

Posted Aug 4, 2014
Pros: The natural outlook , the Komoto Dragon and wild monkeys roaming around, the Captain's Grill restaurant on the beach.
Cons: Please invest and refurbish the property, as it doesn't justify the Sheraton brand name.
Location: There are couple of things to do like Crocodile park, waterfalls, yacht club for the rest you have to travel far. Its very near to the airport.
3 out of 5
by A verified traveler from melbourne

Dissapointing for a Sheraton

Posted Aug 2, 2014
Was majorily let down by this place, room was very outdated and has poor wifi. Poor choose of activities on resort with the worst seafood restaurant captain grill. Had bird droppings on chair and looked liked it hadn't been visited by people in uesrs. Getting from room to lobby bit problematic as you need to wait for a old rusty trsnport van. Very hilly and means and night walking is not safe.
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Quiet and exclusive neighbourhood

Posted Jul 31, 2014
Reasonably priced and quiet beautiful environment with large pool and gym. Unfortunately very little beach assess and swimming in the sea is not advised due to rocky conditions. Few water sports available. Food is very pricy and location is not near to restaurants outside of the hotel. However, quality of hotel food is good. Rental car is essential as the remote location makes it difficult to get taxi.