Ratings based on 459 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
76% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom nantes

plus aucun entretien depuis l'ouverture ...

Posted Apr 22, 2015
Pros: Le site dépaysant et exotique avec les animaux locaux. La literie de bonne qualité.
Cons: Entretien des lieux et des bâtiments, la prise en compte des demandes.
Location: Le complexe est isolé de la ville et du quartier touristique de pantai cenang.
Grande déception à notre arrivée dans la chambre, nous avions réservé et payé une chambre avec un grand lit plus un lit d'appoint pour enfant dont nous avions donné l'âge (7 ans). Nous avons eu le choix entre une chambre avec 1 lit king size pour trois ou deux lits standards pour trois également. Nous avons expliqué à la réception que nous avions réservé et payé pour notre fils mais ils n'ont rien voulu savoir et nous ont expliqué que le lit d'appoint était pour les bébés. Ils ont mis cela sur le compte de la transcription du site ??? L'hôtel étant presque vide, un arrangement aurait été le bienvenu, d'autant plus que nous n'avons bénéficié d'aucune promotion pour cette réservation. L'hôtel n'est pas entretenu et est laissé à l'abandon, dommage car le site est bien placé, au calme avec un jardin luxuriant où évoluent singes et varans (un plaisir pour un petit garçon de 7 ans) Un service de navette est mis à disposition pour nous déplacer dans le complexe. La piscine est de bonne taille avec une vue sur la mer et un accès a une petite plage privée. La chambre est confortable, de bonne taille et au calme, et point positif: la literie est de bonne qualité.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel with Forest View option and Beach View

Posted Apr 19, 2015
Pros: Overall Services are goof
Cons: Spa Services should be included in Net Price. Food should be cheaper. We went out by taxi, had good food and came back by taxi still it was cheaper.
Location: Got to Resort for relaxation. Nearby locations include Cable Car and Waterfall.
Had a good experience. Nice resort to stay. Good views from Rooms, pleasant options provided. Nice pool to relax. Only thing is we have to pay for Spa service however many resorts provide free services for SPA and massage.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel near beach, near airport.

Posted Apr 12, 2015
Superb experience... overall hotel is very spacious and clean pool
5 out of 5
Recommended
for Everyone
by A verified travelerfrom マレーシア

レトロな雰囲気のリゾートホテル

Posted Apr 7, 2015
Pros: 個人的には、客室の昔ながらの雰囲気も好きですが、誰にでもおすすめできるのは朝食です。木々の間から海が見える、ガラス張りの広々したレストランでの朝食は最高です。暑くなる前なら、テラスで食事をとることもできます。
Cons: Wi-fiの接続です。また、バスタブに湯を張ると、お湯があまりきれいでないことが分かってしまいます。
Location: 空港に近いので、行き帰りの際は非常に便利です。テラガ・トゥジュー、ケーブルカーまで車で5分程度です。ディ・ゾーンというおしゃれな雑貨屋(おみやげ)にも近いです。
受付やレストランのある建物以外は、一見、古くて今一つの印象を受けました。しかし、手入れが行き届いており、とても清潔な部屋は快適です。古い客室も、間取りや板張りの床がレトロな雰囲気でたいへん気に入りました。
3 out of 5
by A verified travelerfrom Singapore

Beach Area very short

Posted Apr 6, 2015
Pros: NA
Cons: Cant say if they will purchase new land or beach to make customer happy
Location: NA
I have booked hotel looking nice beach pics on your site however beach areas was very small and disappointing.
2 out of 5
by A verified traveler

Hat die beste Zeit hinter sich

Posted Feb 16, 2015
Das Hotel zerfällt so langsam, es hat die beste Zeit schon seit 20 Jahren hinter sich
1 out of 5
by A verified travelerfrom London

Old and tired.

Posted Feb 16, 2015
Brown orange water in shower. Old broken furnishings. Just pathetic attempt at being a hotel. Miles away from anything useful. Out of date devote and lazy service. Depressing atmosphere. Had a great time on the island though. Just don't expect much from the hotel. Avoid if possible.
2 out of 5
by A verified travelerfrom Malaysia

Nice location but beach not attractive

Posted Feb 8, 2015
The place needs a lot of patching up and a major renovation would do the entire facility good . In fact , in the current state the premises are , it's hard to believe this covered by the Sheraton brand ! With some hard work this could be converted in a great place again. On a more positive note ; the staff is accommodating , friendly and service oriented.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom KL

오성급 호텔인데 가격적인 측면과 시설에 매우만족

Posted Jan 31, 2015
다른 다나이나 포시즌스 등 여러 호텔과 마찬가지로 오성급이지만 그 곳보다 연식이 좀 되서 가격이 다른 곳에 비해 저렴. 그러나 오히려 목조건물이라 너무 운치가 있고 가끔씩 카드키 인식이 안되는 등의 모습을 보이지만 자연친화적이며 나무가 울창하고 바로앞에 바다가 보이며 너무 매력적인 호텔.. 부지가 커서 카트를 타고 로비를 이용하며 아침마다 상쾌한 공기를 느낄수 있음에 너무 행복함.. 부모님도 매우 만족하시고 최고의 여행이였음ㅎㅎ
2 out of 5
by A verified traveler

Posted Jan 13, 2015
日本語対応を一番に選んだのですが、日本語対応スタッフが居ませんでした・・・ 日本語対応でないのなら、このホテルにしなかったのに・・・ 部屋はカビ臭くタオルも臭かったです。 点かない電気もあり、冷蔵庫はあまり冷えず、テレビも映りが悪かったです。