Ratings based on 571 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Traverse City, MI

Posted Jun 14, 2015
Pros: Good location.
Cons: Air conditioning, timely maintenance, front desk people who know what they are talking about, food at breakfast.
It was a warm day but when we arrived the heat was turned on full as if it was 0 degrees out. The air conditioning didn't work very well and it was about 5am until the room cooled and we could sleep comfortably. We spoke with the front desk when we first arrived and we were told a maitainence person would come at 9am the next day. They also said they would provide a discount but when we left two days later no one was able to tell us what that discount would be if one had been applied due to their need to contact Expedia. The provided breakfast looked horrible so we bought a breakfast locally instead of eating this so called free breakfast. Lighting in the room was very poor. We will have a daughter going to college at MSU this fall so we wanted to check this hotel out for our frequent stays over the next 4 years. I'll be checking this hotel off my list.
2 out of 5
by A verified traveler

Disappointing.

Posted Jun 13, 2015
Pros: Had a fridge and large room.
Cons: Facilities needed maintained and cleaned. Lots of room for improvement!
Room was not clean. Hotel was run down and not well maintained. Bike in fitness room was broken and laundry room was out of order. Room was dirty. We found long hairs on floor and on pillows. Breakfast was out of many items when we arrived and it was not replenished. Food was not fresh and enjoyable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 6, 2015
Excellent staff. Room with good space and comfortable. Safe and quite neighborhood.
1 out of 5
by A verified traveler

Old beds. Mold in bathrooms

Posted Jun 5, 2015
Pros: Nothing
Cons: Everything
Very disappointing. Lots of mold and mildew. Old rundown place. This is not the 4 star hotel as advertised. I would put it at most of a 2 star
1 out of 5
by A verified traveler from MISSOURI

BAD STAY

Posted Jun 5, 2015
Pros: LOCATION
Cons: PROVIDE SERVICE TO GUESTS ON WEEKENDS.
Location: MSU
I HAVE STAYED HERE SEVERAL TIMES, MANAGEMENT HAS CHANGED. THEY WILL NOT MAKE BEDS OR GIVE ANY SERVICE TO ROOMS ON WEEKENDS. I AM EMBARASSED BECAUSE I RECOMMENDED THIS PLACE TO FRIENDS AND ALL WERE TREATED THE SAME. THE BREAKFAST HAS DETERIOATED SINCE OWNERSHIP HAS CHANGED.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Great Stay

Posted Jun 1, 2015
Pros: Rooms are like little appartments
Cons: bigger TV's
Location: Close to food, planet fitness, and hospitals
Every time I go to Lansing MI, I stay here. Great place. This is my 5th time here.
3 out of 5
by A verified traveler

Posted May 25, 2015
Not enjoyable. Not as clean as depicted. Exercise room was flooded --at least the staff thought so. Check in was a disaster
2 out of 5
by A verified traveler

Would not recommend

Posted Apr 25, 2015
It was close the to the MSU campus, but the actual hotel room was not how it was displayed in pictures. The bathroom shower was clogged so I was in my own filth. The bathroom floors were dirty. The tv channels were not HD. I would not recommend this hotel for the price of what it is worth!
4 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

NIce hotel and good location

Posted Apr 22, 2015
Pros: great location.
Room was spacious and clean. The bed was a little soft for us, but managable. Having the kitchenette helped with late evening snacks.Great location
1 out of 5
by A verified traveler from Chicago, IL

Worst Travel Experience I've Had in Years

Posted Apr 20, 2015
Pros: Nothing
Cons: Everything
Location: It is located near the campus which is convenient.
I arrived and the lobby was empy. After waiting an hour in a empty hotel lobby I got in my car and called Expedia to attempt to get a refund. To move me to another hotel Expedia had to call the hotel to verify that there was no answer. At this time the staff returned and I went into the lobby to check in. I was given a key and went to my room 224 to check in. Tried the key, key wouldn't work. Tried again and again wouldn't work. Went back to the front desk and was given another key. Walked back & that key didn't work. I tried again and again and it didn't work. Went back to the lobby and the night person decided to then go try the door. It opened but was dead bolted. When returning to the lobby the phone rang and it was the person who was in the room given to me. He was concerned that his door was opened and was asking if he could call or should call the police. He said that someone walked into his room he felt unsafe as he could hear multiple attempts at his doorknob. Apparently he switched rooms and nobody updated the system to indicate that. So an 2 hours after I arrived I finally was able to check into my room. I woke up this morning to shower and head to a meeting I had at the University only to have one of the worst experiences I've had in a hotel get worse. I had no hot water and took a cold shower. I checked out and left. I didn't even complain I was just so disgusted with the situation.