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Reviews of BelleVue Aquarius Aparthotel

3 out of 5
BelleVue Aquarius Aparthotel
Calle Teide 6, Puerto del Carmen, Tías, Lanzarote

Reviews

7.0

Good

Rating 10 - Excellent. 38 out of 313 reviews" "
Rating 8 - Good. 133 out of 313 reviews" "
Rating 6 - Okay. 82 out of 313 reviews" "
Rating 4 - Poor. 37 out of 313 reviews" "
Rating 2 - Terrible. 23 out of 313 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Perry

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here 25/03/2024 ..not the great place I've stayed ...with in apartment 113 ...dated when we came in electric wasn't on ,. Then learnt it was tripping all the time ... electrician had to come out to it ....then air dryer faulty...joke really !!
Stayed 2 nights in Mar 2024
Response from Reception Manager on Apr 5, 2024
Dear Perry,We apologize for the inconvenience you experienced during your stay in apartment 113. Rest assured, we're addressing these issues promptly with our maintenance team. Your feedback is valuable, and we hope to have the opportunity to provide you with a better experience in the future.Best regards,

10/10 Excellent

Leonor

Traveled with family
Liked: Cleanliness, room comfort
Hermosos amaneceres las mejores vistas al mar y a la montaña
Stayed 13 nights in Dec 2023
Response from Fer on Jan 15, 2024
¡Hola Leonor!Nos alegra saber que disfrutaste de los hermosos amaneceres y las impresionantes vistas al mar y a la montaña. Agradecemos tu amable comentario y esperamos que tengas más experiencias increíbles con nosotros.¡Esperamos verte pronto para que puedas seguir disfrutando de nuestros espectaculares paisajes!Saludos,

8/10 Good

George

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fer on Jan 15, 2024
¡Hola George!Gracias por dedicar parte de su tiempo a valorarnos. Todos los comentarios son uy importantes para nosotros ya que nos ayudan a seguir mejorando.Saludos,

2/10 Terrible

Kevin George

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is old and dated, upon check in we were given a room on the sixth floor to find that they dont have a lift. So you can imagine the strain of taking the bags up. Not suitable for older guests so be warned as no help was offered. When we arrived at the room it was filthy, the room was falling apart and the balcony door didnt have a lock. The curtains were full of mold and the plates and glasses were covered in dirt. We went straight down to the reception to be told nothing we can do come back tomorrow. Well that didnt go down at all so we sat in the reception giving them two options, either money back or a new room. They sent a cleaner and a handy man up to the room with the wife, i stayed down in reception. They agreed the room was unaccepatable after so initial push back. After an hour they magically found another room for us to stay in. It was basic but clean so we carried on our stay however we refused to use any of the facilities. So be warned its cheap but you can find better. . We also have pics of the original room if this review is challenged.
Response from Jefa de recepción on Dec 8, 2023
Dear Kevin,we are sorry to hear that we didn’t exceed your expectations and we really appreciate you taking the time to share your rating with us. We take into account every opinion to improve.Regards.

8/10 Good

Teresa

Liked: Cleanliness, room comfort
Favourite place
Cleaning lady called most days to clean. No frying pan or pot when we arrived late on Tuesday night and asked at reception. Next morning girl arrived with them. Very helpful at reception. Bellevue aquarius is our favourite place. Always try to stay here. I do think they should start to update the rooms a it. But still our favourite place to be
Stayed 7 nights in Nov 2023
Response from recepcion on Nov 25, 2023
Dear Teresa.Thank you very much for your comments, we hope to see you with us again.Kind regards

8/10 Good

Kevin

Liked: Cleanliness, room comfort
Basic good value stay
Hotel is showing it's age and in need of up dating, that being said the room and grounds were spotless, the living room and bedroom had ceiling fans which helped keep rooms cool, towels changed every other day, beds very comfortable. Overall it's a budget hotel and is good value for money. We had a sixth floor room and there were a lot of steps be warned.
Stayed 9 nights in Sep 2023
Response from recepcion on Oct 12, 2023
Dear Kevin,thank you for your opinion. We are glad to hear that you enjoyed your stay and we really appreciate that you have taken the time to rate us. Each opinion is important for us and your feedback helps us to improve service.We hope to see you again

8/10 Good

Jordan

Disliked: Property conditions & facilities
Stayed 10 nights in Jul 2023
Response from reception on Aug 12, 2023
Dear Jordan.Thank you very much.Kind regards

8/10 Good

Anna

Traveled with family and small children
Liked: Cleanliness, amenities
It is older property but price OK for the quality provided. You cannot expect more as how much you pay for it.
Stayed 7 nights in Jul 2023
Response from reception on Jul 14, 2023
Dear Anna,thank you for your opinion. We are glad to hear that you enjoyed your stay and we really appreciate that you have taken the time to rate us. Each opinion is important for us and your feedback helps us to improve service.We hope to see you again.

6/10 Okay

Heidi-Rose

Traveled with family
Liked: Cleanliness
Food isn’t good. Hotel is basic but you get what you pay for. Wanted a week on a lounger and that’s what we got. Shame we had to eat out though. Staff however very very friendly and helpful.
Stayed 7 nights in Jun 2023
Response from reception on Jul 4, 2023
Dear Heidi-Rose, we are sorry to hear that we didn’t exceed your expectations and we really appreciate you taking the time to share your rating with us. We take into account every opinion to improve. Regards.

8/10 Good

pat

Liked: Cleanliness, room comfort
Stayed 9 nights in May 2023
Response from reception on Jun 13, 2023
Dear Pat.Thank you.Regards

4/10 Poor

Ivan Eric

Liked: Cleanliness
Disliked: Room comfort
When we checked in, the person in the reception was rude. I did not like that on my first day of the holiday. The apartment was old. We paid for the wifi, but it was only for one device; nevertheless, it did not work in the bedroom, so I asked for a refund. A good place to stay but overpriced.
Stayed 11 nights in May 2023
Response from Reception on May 22, 2023
Dear Ivan Eric, we are sorry to hear that we didn’t exceed your expectations and we really appreciate you taking the time to share your rating with us. We take into account every opinion to improve. Regards.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Nice stay, ok resort. I would avoid all inclusive.
The hotel is opposite end of town to the strip, in a good quieter location close to the harbour with local bars and restaurants nearby. Our apartment was pretty basic but clean. It was great to have a kitchen/dining area to get a cup of tea anytime. We opted for all inclusive but I wouldn't do that here again. The food was pretty awful, mostly cold and not always cooked properly. Every morning we had to microwave the pink in the middle sausages and bring the food up to temp. One evening a white meat was served with blood running into the sauce. The all inclusive drinks options were limited not because of availability but because the cocktails came out of a machine and were pretty dire, they serve Amstel beer on draft which was nice and there is an array of local spirits available. You can pay more for bottled beers and branded spirits, a friend ordered a vodka and coke which was around 7 euro. Most of the staff are lovely but there is a Rottweiler of a woman on reception who seemed unfriendly and barked at people. We also found that there were different rules for different people so for example check out is 12 noon some people had their all inc wristbands cut off others were allowed to carry on eating and drinking until their transfer came for no extra cost. The majority of guests were from Ireland, Scotland and England.
Stayed 10 nights in May 2023
Response from reception on May 17, 2023
Dear " Anonymous"thank you for your opinion. We are glad to hear that you enjoyed your stay and we really appreciate that you have taken the time to rate us. Each opinion is important for us and your feedback helps us to improve service. We hope to see you again very soon.

8/10 Good

Flav

Liked: Cleanliness, property conditions & facilities
Property is spectacular
Stayed 3 nights in May 2023
Response from reception on May 15, 2023
Dear Flav. Thank you very much.Regards

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Apr 2023
Response from recepcion on May 7, 2023
Dear Joseph. Thank you very much.Regards

4/10 Poor

Lorraine

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Property was dated with lots needing fixed. Had to stand on table to put celing fan and light on.the patio door was hell to open. The woodwork was rotted around door frame. The pool has lots of missing tiles. The cupboard doors were miss matched
Stayed 8 nights in Apr 2023
Response from reception on May 7, 2023
Dear Lorraine,thank you for your opinion. We really appreciate that you have taken the time to rate us. Each opinion is important for us and your feedback helps us to improve service. Kind regards

6/10 Okay

Keith

Needs a update you should make considering older people far too many stairs not the best Staff were mostly pleasant but not all pool needs an update many tiles missing and not very clean
Stayed 23 nights in Mar 2023
Response from reception on May 7, 2023
Dear Keith,thank you for your opinion. We really appreciate that you have taken the time to rate us. Each opinion is important for us and your feedback helps us to improve service. Kind regards

6/10 Okay

Samantha

Stayed 4 nights in Apr 2023
Response from Jefa de recepción on Apr 17, 2023
Estimada Samantha,Le agradecemos que se haya tomado tiempo en valorarnos, para nosotros cada opinión es importante y nos ayuda a seguir mejorando.Un saludo

8/10 Good

Janet

Liked: Cleanliness, room comfort
Its basic but clean fairly ce tral a little hilly but suits my needs
Stayed 13 nights in Mar 2023
Response from Jefa de recepción on Apr 10, 2023
Dear Janet,thank you for your opinion. We are glad to hear that you enjoyed your stay and we really appreciate that you have taken the time to rate us. Each opinion is important for us and your feedback helps us to improve service.We hope to see you again.

6/10 Okay

Lorna

Traveled with group
Liked: Cleanliness, room comfort
It is what it is
The cleanliness of the hotel you couldn’t complain very comfortable beds Daniel the entertainment guy was lovely but to be honest the other staff weren’t very pleasant if you have any mobility issues do not go to this hotel we had 84 steps to our room the breakfast was passable most days but lunch and dinner were awful we ate out every day
Stayed 7 nights in Mar 2023
Response from Jefa de recepción on Apr 10, 2023
Dear Lorna,thank you for your opinion. We really appreciate that you have taken the time to rate us. Each opinion is important for us and your feedback helps us to improve service. Kind regards

2/10 Terrible

Carol

Disliked: Cleanliness, room comfort
I didn’t enjoy the day booked for 3 nights stayed 1 night
Stayed 3 nights in Mar 2023
Response from Jefa de recepción on Apr 17, 2023
Dear Çarol,we are sorry to hear that we didn’t exceed your expectations and we really appreciate you taking the time to share your rating with us. We take into account every opinion to improve. Regards.

4/10 Poor

Robert

Traveled with group
Please don’t stay here
Rooms very dated , food was probably the worst all-inclusive I every had . Stone cold fried eggs to cold rubber bacon even at 8am at start of service . No cooking of food to order .bar drinks very limited. bar snack you have to pay even if your all inclusive at same rate as self catering. . Not Suitable for elderly travellers due to the hundreds of stairs to get to your apartment with no service your showing a map at that’s it . Very dark at night in and around hotel . I had Human excrement out side my apartment with hundreds of flys . It took 3 hours and 3 visits to reception before it was removed. So don’t stay here also I found old town to be very dirty looking . And dark at night so don’t be alone .
Stayed 7 nights in Mar 2023
Response from Jefa de recepción on Apr 10, 2023
Dear Robert,we are sorry to hear that we didn’t exceed your expectations and we really appreciate you taking the time to share your rating with us. We take into account every opinion to improve. Regards

4/10 Poor

Dominic

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Arrived at the property early, so we were not expecting to be checked in till atleast 3. But to be then told to go away and come back “sometime around 4-4:20” with no definite time was unusual. We eventually got checked in, when we got to the room there was no electricity and the fuse box had shorted. Which we fixed ourselves, there were cockroaches everywhere (which I know sometimes can’t be helped) and there was no kettle in the room. We have stayed here before and it was great, but this time round it put us off.
Response from Jefa de recepción on Apr 10, 2023
Dear Dominic,we are sorry to hear that we didn’t exceed your expectations and we really appreciate you taking the time to share your rating with us. We take into account every opinion to improve. Regards

8/10 Good

William

Traveled with group
Stayed 3 nights in Jan 2023
Response from reception on Feb 4, 2023
Dear William.Thank you very much.Kind regards

4/10 Poor

Emily

Traveled with family
Disliked: Room comfort
Would not stay here again
The place is very out-dated. The rooms are not set out for families at all. The bedroom with the single beds is at the back of the apartment and the “sofa bed” is by the main entrance/exit door. We travelled with young kids so obviously we were not going to let them sleep by the door but the “sofa bed” was no where near big enough for 2 adults to sleep on. We had to ask for an extra single bed just so that we could take it in turns to sleep on that, as the sofa bed was absolutely horrific to sleep on. Upon arrival we were given a room that was totally unfit to sleep in. The bath was filthy, the chairs had holes in and all in all it was falling apart. We did get moved to another room, but i would say it was only better because the room before was SO bad. I absolutely would not stay here again. I get that its budget friendly, but the place is falling apart. By the end of our holiday our door handle had fell off?? We went bed and breakfast and i think the only positive was the breakfast. It was what you would expect, simple and something for everyone.
Stayed 4 nights in Jan 2023
Response from reception on Jan 22, 2023
Dear Emily, we are sorry to hear that we didn’t exceed your expectations and we really appreciate you taking the time to share your rating with us. We take into account every opinion to improve. Regards.

8/10 Good

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Very quiate
Response from recepcion on Jan 2, 2023
Dear Victor. Thank you very much for your opinion.Kind regards

8/10 Good

David

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Amazing location! Great pool and the best balcony/view I have ever had abroad. Rooms look like they haven’t been touched since 1960 and dishes/ cutlery hadn’t been cleaned properly
Stayed 4 nights in Nov 2022
Response from reception on Dec 6, 2022
Dear David, we are sorry to hear that we didn’t exceed your expectations and we really appreciate you taking the time to share your rating with us. We take into account every opinion to improve. Regards.

2/10 Terrible

Alexander

Traveled with group
Disliked: Room comfort
Wouldnt stay again
Whole place is run down, half tiles in pool missing and it's too cold to use, rooms really dated. Celing fans make a racket, mattresses are realy uncomfortable. Its a shame could be a nice hotel but been neglected for years by looks of it
Stayed 4 nights in Nov 2022
Response from recepcion on Dec 6, 2022
Dear Alexander.we are sorry to hear that we didn’t exceed your expectations and we really appreciate you taking the time to share your rating with us. We take into account every opinion to improve. Regards.

4/10 Poor

James

Disliked: Cleanliness, room comfort
The women at reception from china was very rude and the all inslusive was terrible food was discusting and you still had to pay for certain drinks couldn’t even get a bottle of water with the all Inclusive had to pay ?
Stayed 4 nights in Aug 2022
Response from Reception manager on Oct 15, 2022
Dear Mr. James, we are sorry to hear that we didn’t exceed your expectations and we really appreciate you taking the time to share your rating with us. We take into account every opinion to improve. Regards.

8/10 Good

Colin

Traveled with family
Liked: Staff & service, room comfort
Happy Days
Brilliant as always .. rooms a bit grubby ..
Stayed 8 nights in Jun 2022
Response from Fernanda on Jun 28, 2022
Dear Colin Thank you very much for your comment, every opinion is important for us to improve service.We are very happy with how comfortable you were in our hotel! Best regards

8/10 Good

Tony

Liked: Property conditions & facilities
Great Break
The stay was fine, we have stopped there a few times so we knew what to expect, fairly basic but clean and comfy enough and we were only in the apartment first thing in the morning and last thing at night. Lovely area with plenty of great restaurants Watch out for the scales in reception to weigh your case for the return trip, it was 7kg higher than it act was which was a bit of a shock.
Stayed 7 nights in May 2022
Response from Fernanda on Jun 28, 2022
Dear Tony, thank you for your opinion. We are glad to hear that you enjoyed your stay and we really appreciate that you have taken the time to rate us. Each opinion is important for us and your feedback helps us to improve service. We hope to see you again very soon.

8/10 Good

Rocío García

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2022

8/10 Good

PATRICIA MC

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2022

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
We had a lovely stay
Stayed 7 nights in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location if you want a bit of quiet..rooms were spacious and clean. Great views over the harbour.
Stayed 4 nights in Oct 2021

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and peaceful place to stay
Simple, clean apartment. Friendly staff. Really good selection of food.
Stayed 8 nights in Sep 2021

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get together!
It was as expected for the cost!
Stayed 2 nights in Sep 2021

6/10 Okay

Martin

Studio could do with a deep clean.
On day four I went to the desk at midday to ask if we could have a visit from housekeeping as the room hadn’t been serviced since our arrival and bins where overflowing and we had run out of toilet paper. I was assured that the room would be serviced. On arriving back at 5.30pm room had still not been serviced and I returned to reception. House keeping where telephone and advised room HAD been serviced, advised reception it definitely had not. Room was only serviced twice in 10 days. Very poor cleanliness evidenced by cockroaches. Studio could do with a deep clean.
Stayed 10 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Lovely sea view and all balconies face sea and catch the sun.
Stayed 7 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service
The location and the hotel facilities was great staff was great cant complain at all but the apartment furniture and cleanliness could be better other than that we had a amazing holiday
Stayed 8 nights in Mar 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We stayed self catering so feel like as we weren’t all inclusive we were put at top of property. Because we didn’t spend any money in hotel. We have been going to the old town area for years now, this is the 1st time we have stayed at this hotel. The island and its people are very good.
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveler

Stayed 14 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised by my apartment. Some reviews gave the impression that the place was falling apart, filthy and infested with cockroaches. THIS PLACE IS FINE!!! My apartment was clean and comfortable. Although parts are a bit dated, the apartment had a new ceramic hob, efficient oven (a rarity in holiday apartments), microwave, kettle and toaster. The apartment was cleaned regularly and the grounds were well maintained as well. It's not luxury - but you can't realistically expect luxury at this price. It was great value for money and I'd definitely stay again.
Stayed 7 nights in Feb 2020

4/10 Poor

Yuni

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Appartement is very old, everything is very very old and broken, at least need paint. Dirty , specially curtains and sofa.
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very clean great location close to shopping and restaurants
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveler

Stayed 4 nights in Nov 2019

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for old town and harbour
Perfect location for Old Town. Plenty of facilities, lovely pool area with enough sunbeds for all. Pool table and table tenis table for kids. Place a bit tired but if this was a new complex the price would be 50% more. Our room was in lovely location overlooking pool. Lets itself down with having to pay for safe internet and TV as extras.
Stayed 7 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness
Great location and price but there are cockroaches
On arrival the receptionist was so friendly and helpful. We were directed to apartment 321. The few wee stairs up to it didn't bother us as we were all mobile. Everything quite basic but that is all we needed as we only needed it to sleep in. On the first night, there was an infestation of cockroaches in the bathroom (6 of them!). We dealt with the issue and just kept a close eye out. On the 2nd day, we got a cleaner and asked them to clean and spray the place. I don't know if they did as there was no spray left in the apartment for us. That night we spotted more cockroaches, so we knew we couldn't go all week like this, therefore we went to reception and told them. They said we could change apartments or they could give us spray. They said it was just nature and if we sprayed them, they would crawl out and would die. We accepted the spray and went back up. We sat until the early hours looking around as we were scared. When we spotted one sitting at the top of the curtains, we packed all our bags and said we wanted a new apartment. We were given room 318 straight away. This apartment seemed a lot cleaner and better straight away. We didn't see any cockroaches until the night before we were due to leave. We just sprayed it and hoped it would die. On the morning we were leaving, we got breakfast on the premises. I wouldn't really thank you for it. Breads and watermelon were the only 2 nice pieces of food. The fry wasn't too good at all. They did have a good display of food.
Stayed 4 nights in Oct 2019

6/10 Okay

piotr

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Spend more f you can...
Good location and amazing ocean view! Close to the port and walking distance to NICER places around - playa grande etc! The apt itself is TIRED and needs URGENT attention. It reminds me of my childhood 80’s outdated furniture and facilities. The grounding between all tiles is juuuust there- needs redoing. The place is facing the ocean so it’s windy- the problem is the large sliding windows are missing seals and LOCKS so every blow of the wind is noticeable. Very god breakfast and extremely helpful and knowledgable staff
Stayed 1 night in Aug 2019
Response from Member Services on Aug 27, 2019
Thank you very much piotr for your comments. We know the hotel needs some refurbishment and we will make it little by little. Kind regards.