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Reviews of Aequora Lanzarote Suites

4 out of 5
Aequora Lanzarote Suites
Urano Street, Puerto del Carmen, Tías, Lanzarote

Reviews

9.0

Wonderful

Rating 10 - Excellent. 359 out of 652 reviews" "
Rating 8 - Good. 235 out of 652 reviews" "
Rating 6 - Okay. 39 out of 652 reviews" "
Rating 4 - Poor. 17 out of 652 reviews" "
Rating 2 - Terrible. 2 out of 652 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and spotless. Easy walk to beach.
Stayed 9 nights in Mar 2024
Response from MI. on Mar 21, 2024
Dear Brian,Thank you so much for sharing your feedback through Expedia and for choosing us as your hotel. It makes us very happy to read you and to know that, for you, it has been a wise decision to choose us as a hotel. And for this reason, we hope that on your next visit to Lanzarote, you will choose us again.See you soon!

10/10 Excellent

Shangar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jan 2024
Response from MI. on Jan 26, 2024
Dear Shangar,Thank you for sharing your review on Expedia and giving us a great rating.It has been a pleasure to host you and we look forward to doing so again soon.Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st time but will not be the last.
1st time but will not be the last.
Stayed 5 nights in Dec 2023
Response from MI. on Jan 2, 2024
Dear Guest,We, too, hope that it will not be the last.Best regards,

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from MB on Nov 23, 2023
Thank you for such a great score Calvin!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from MB on Nov 23, 2023
Thank you!!!

10/10 Excellent

MICHAEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food, clean comfortable rooms.
Stayed 2 nights in Nov 2023
Response from RECEPTION on Nov 15, 2023
Thank youhope to see you again in AEQUORA SUITESregardsReception Team

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2023

6/10 Okay

Nisrin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I booked this hotel based on the great reviews so my expectations were very high! This is our last day here so I thought to review before we travel and I get busy and distracted. I will start off with the negatives: The big ones, -I found a cockroach in my room the first morning. There were also a few dead ones outside. If I was alone I would have stormed out of the hotel because I am such a cockroach phobe but the kids were with me and I will not break their hearts. I have to say that the hotel dealt with it very quickly and I never saw them again, neither in my room or outside. - the food labelling is a disaster! Wrong labels on most things, left from the previous lunch or dinner, a problem if you have allergies and if you don’t eat certain meats or are vegetarians. When asking staff they also didn’t know so they had to go to the kitchen and that consumed lots of time waiting. The little ones, - the food was not as good as expected, a three stars tops and not a 4 star, lots of variety but most of it not very tasty and the drinks at breakfast not fresh and on top of that diluted. - no Netflix or a way to stream apps, if you have kids that go to bed at 8 and can’t catch the entertainment it is pretty boring. - you have to pay 3€ for each day for the safe in the room!!! That is a rip off in my opinion, the safe is already in the room and it doesn’t consume extra costs to the hotel. That’s a first and I thought it’s very weird. - they only give a few complementary coffee capsul
Stayed 4 nights in Jun 2023

10/10 Excellent

Nuala

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location, the hotel is fantastic, especially for families
Stayed 6 nights in Jun 2023

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2023

10/10 Excellent

Deirdre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
We had a lovely stay. Facilities are excellent for young family. Staff are friendly and helpful. Everywhere is very clean.
Stayed 7 nights in Mar 2023
Response from MI. on May 2, 2023
Thank you for taking the time to share your experiences with us.Dear Deirdre,We are very happy to know that our staff made your stay pleasant.It has been a pleasure hosting you in our hotel and trust us to welcome you again very soon.Kind regards,

10/10 Excellent

gerard, cedarburg

Liked: Cleanliness, staff & service, property conditions & facilities
Everything...! A FAMILY or Romantic Getaway They treat guests like Royalty
Stayed 1 night in Feb 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday
Lovely hotel with a few pools, tennis, basketball, boules, and a small entertainment schedule. There is also an adults only relaxation pool with sun beds and day beds. Friendly staff, very good condition/upkeep and lovely sized room. Only complaints are breakfast isn’t until 8am which isn’t great for early risers and the ‘double bed’ was two large singles which weren’t joined and would move away from each other during the night.
Stayed 4 nights in Feb 2023

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious rooms, exceptionally clean around the whole hotel. Food was generally good, extensive drinks menu on all inclusive. Pools were on the small side for the size of hotel but were heated and sunbeds no problem in January. Easy walk to the shops restaurants and a lovely area of beach. All in all a lovely hotel.
Response from M.B on Jan 19, 2023
Dear guest, thank you for your review and for choosing our hotel for your holiday in Lanzarote. We are very happy that you enjoyed your stay and hope to welcome you again as a guest in our hotel. Best regards,

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022
Response from m.b on Jan 19, 2023
Thank you!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing family hotel
Amazing hotel especially for kids. Lovely kids pool. Perfect location. Walking distance to beach. Staff very friendly.
Stayed 3 nights in Dec 2022
Response from M.B on Jan 4, 2023
Dear guest, thank you for your review and for choosing our hotel for your holiday in Lanzarote. We are very happy that you enjoyed your stay and hope to welcome you again as a guest in our hotel. Best regards, M.B

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place, fifth time staying.
Stayed 5 nights in Dec 2022
Response from MB on Dec 15, 2022
Dear Lisa, Thank you for your review and for choosing our hotel again for another holiday in Lanzarote. We are very happy that you enjoyed your stay and hope to welcome you again soon. Best regards, M.B

10/10 Excellent

myles

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from MB on Dec 15, 2022
Thank you very much!

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the Best Hotel We have stayed in Lanzarot
Amazing place, very relaxed. Entertainment and kids club is first class. The standard of cleanliness in this place is incredible. My only recomendation and this is the only challenge we had was to cater for younger guests (small children) a little bit better on the evening meals menus. Would be nice if they had a kids corner with burgers, sausages and nuggets etc. That said the head chef always made my little guy a hot dog when asked. The staff and management in this place should be proud of the Service you deliver.10/10 we will be back soon.
Stayed 10 nights in Oct 2022
Response from M.B on Oct 21, 2022
Dear Edward,Thank you very much for taking the time to write this amazing review about our Hotel Sentido Æquora Lanzarote Suites. It is always a pleasure to see how happy our guests are.We are really proud of our staff and the customer service they deliver, they really deserve your praises!Regarding the food offer for children, we have a buffet adapted to offer a wide variety of food in the different corners of the buffet. We also change the dishes every day although some of them remain the same, such as pasta and pizza, as we have noticed that most families want to have it every day for the children.Nevertheless, we assure you that we take into account your comments to improve our services.We are glad to hear that you enjoyed your stay with us and we look forward to welcoming you again.Sincerely, M.B

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2022

6/10 Okay

Bernice

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This was meant to be vip booking but the hotel staff didn’t acknowledge that and didn’t wNt to give the wine, upgrade and late check out and we had to complain and contact Expedia to get this sorted which resulted in a mini bottle of wine, no upgrade and a free late checkout after multiple discussions with the manager. Our room was above the restaurant - couldn’t keep the balcony door open due to the food smell. The water and tea and coffee in the room is only given on first day and not refreshed - the staff confirmed it was only given once which is the first I’m seeing this in a 4 star hotel - we even had to give a €15 deposit for each beach towel - not really great service. It’s a shame as location is good, food is good , multiple pools and rooms are nice and spacious… but customer service isn’t great!
Stayed 3 nights in Jun 2022
Response from MB on Jun 15, 2022
Dear Bernice, We spoke to our reception department to see what happened. We were informed that your booking was made on the same day of arrival, since it was a last minute late booking there was no possibility to bring a bottle of wine to the room that evening, so it was given to you the day after. In the actual booking, we never received any details about it being a VIP or premium booking, if we did, we would have arranged the late check out for you right away. We are sorry to read you didn't feel satisfied about our services and facilities. Hopefully you are willing to grant us another chance in the future to make sure you have the same great experience many of our customers have had with us. Best regards, MB

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern clean great views friendly staff best hotel i stayed in for a while very nice i would recommend and stay here again
Stayed 1 night in Apr 2022
Response from MB on Apr 25, 2022
Dear Joshua, Thank you so much for your kind words. These warm up our hearts. We are very happy to hear you have enjoyed your stay with us and would be more than delighted to welcome you back some day in the future. Best regards, and take care. MB

10/10 Excellent

Pauline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very relaxing hotel.
Stayed 7 nights in Jan 2022
Response from Nathalie on Jan 20, 2022
Dear guest, We thank you for taking the time to write your comment and for your kind words about our Hotel Æquora Lanzarote Suites. Thank you very much for giving us such a good score. We hope you will visit us again soon. Kind regards, Nathalie

10/10 Excellent

jean, las vegas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
From the internet i expected this property to be very close to the airport but it is not. It does not even have an airport shuttle. Getting to the rooms involves stairs with no elevators. The rooms are very clean, with cold tile floors, and with a beach a few hundred meters away. Excellent bteakfast
Stayed 1 night in Jan 2022
Response from Nathalie on Jan 10, 2022
Dear guest, T hank you for sharing your experience at our hotel on EXPEDIA. Our hotel is located only 5 kilometres from the airport. Most of our guests do not book a transfer service as it takes 5 minutes by taxi or even if you prefer to come by public bus, there is one every 20 minutes. We are sorry to hear that you found the stairs uncomfortable, we have many rooms also on the ground floor and reception always takes into account our guests' requests/wishes when they cannot use the stairs It has been a pleasure to accommodate you in our hotel and we would be delighted to welcome you again in the near future. Remember that you can contact us a few days before your arrival by sending us an e-mail to info@slasuites.com and we will do everything in our power to offer you an unforgettable stay. Best regards, Nathalie Lessage Area Manager Hotel Æquora Lanzarote suites.

6/10 Okay

Abubakar

Stayed 2 nights in Dec 2021

4/10 Poor

david

Liked: Cleanliness
Disliked: Staff & service
Shambolic
Booked this using rewards points at this gold exclusive property. Did NOT receive any of the promised extras. All I got was a lot of excuses most of which were at best untruths. Food is atrocious. Not impressed by hotels.com even less impressed by the actual proprerty and its management.
Stayed 1 night in Nov 2021
Response from Nathalie on Dec 8, 2021
Dear guest, We thank you for taking the time to write your comments and for sharing your experience in ourHotel Æequora Lanzarote Suites. We are saddened to know that our hotel and service did not meet your expectations. We are very sorry to hear that you didn't enjoy your stay at our hotel, we can asure you that we do the possible to ensure that our guest receives an excelente service. Furthermore, we are aware that you have spoken to the hotel management on several occasions, but, we see that sadly we have not been able to meet your needs. We apologise for any inconvenience we may have caused you. Yours sincerely, Nathalie

4/10 Poor

david

Liked: Cleanliness
Disliked: Staff & service
Give it a miss
VERY disappointing. Food atrocious. Was told numerous untruths bordering on complete lies. Would NOT recommend at all. The only positive I can say is the room attendant was very helpful and polite kept the room very clean.
Stayed 2 nights in Nov 2021
Response from Nathalie on Nov 25, 2021
Dear Guest, Thank you for sharing your experience. We are very sorry to hear we haven't fulfilled your expectations and are dissapointed. We work hard to maximize all aspects of each service, and to achieve our clients' comfort and happiness during their stay with us. Unfortunately it is not always possible, and we can tell we fell short in your case. We thank you for your comments. These will help to keep improving. Kind regards, Nathaie

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and clean and friendly .would have no hesitation in returning
Stayed 4 nights in Nov 2021
Response from Nathalie on Nov 22, 2021
Dear Julie, thank you for your comment. We hope you will visit us again soon. Kind regards, Nathalie

10/10 Excellent

Najma Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large size with lots of space. Plenty of room to spend time by the pool without feeling that you were on top of other people. Food was excellent.
Stayed 5 nights in Sep 2021
Response from MB on Oct 25, 2021
Dear Najma! Thank you for such kind words and incredible score. We are happy to hear you enjoyed your stay with us. It would be a pleasure to welcome you back some day in the future! Best regards, MB

8/10 Good

Charis S

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Good variety at breakfast. Good location to airport and beach.
Stayed 5 nights in Sep 2021
Response from MB on Sep 22, 2021
Dear Charis, Thank you for your kind words. We are happy to hear you enjoyed your stay with us. Best regards, MB

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2020
Response from MB on Mar 19, 2020
Thank you so much John! We appreciate you for rating us to highly! Best regards, MB

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2020
Response from MB on Mar 16, 2020
Thank you so much!!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020
Response from MB on Feb 27, 2020
Thank you very much for your kind evaluation! Best regards, MB

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Place, fabulous Staff, Perfect Holiday
I hate to tell you how fabulous this place is as the prices will go up but it deserves praise. I was taking my wife away after long recovery from accident and needed everything perfect and it was. I had messed them about with Hotels.com because of vouchers and ended up with 3 bookings during my stay. No problem for the Aequora, they even upgraded us to amazing superior suite. Rooms excellent, staff excellent, facilities excellent, food amazing cruise quality, so we highly recommend the all inclusive, you wont find any better food or restaurant near by. Good mixture of all nationalities and no rowdy drunks, but be careful of the cocktails, unlike other all inclusive they are not watered down and the first night did catch some otherwise respectable people.....the bar staff are liberal with the alcohol measure. That's a good thing...... 5 mins from airport, so no long transit, 1/2 term so quite busy. after this review I hope we can still afford to go back. Thanks to all the staff especially hard working bar staff, restaurant staff and amazing entertainment staff. 10/10
Stayed 4 nights in Feb 2020
Response from S.A on Feb 21, 2020
Dear Anthony, We are very happy to see that you enjoyed your holidays with us in Lanzarote. We appreciate the time you took to give your opinion and thank you for the awesome evaluation of our service We would be delighted to welcome you back in the near future. Kind regards, MB

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
All inclusive hotel but bar shut during the day and stopped at 11 for all inclusive
Stayed 5 nights in Feb 2020
Response from S.A on Feb 21, 2020
Dear guest, Thank you for placing your opinion on Expedia. It is true that our Blue Bar closes at 16.00h. However we would like to inform you that the pool bar (Coral) is open untill 18.00h, after the Coral bar closes, our Atlantida bar opens. We hope you enjoyed your stay with us and would be pleased to welcome you back some day in the future. Best regards, MB

8/10 Good

valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
visited several times. food not as good this time but it was still of a good standard
Stayed 7 nights in Jan 2020
Response from MB on Feb 7, 2020
Dear Valerie, Thank you for rating us! This is much appreciated! We are happy to hear you enjoyed your holiday with us. But suprised you didn't like the food as much, we try to offer a wide variety of meals for all of our customers, we apologize if we fell short this time. We hope you will grant us another oportunity to prove we are always working hard to improve our services and to make sure our guests are satisfied. Wishing you a wonderful day, MB

6/10 Okay

Guillaume, Montréal

Traveled with family
Liked: Cleanliness
Air conditioning or heat doesn’t work between 21 and 25. Can be very hot at night
Stayed 1 night in Jan 2020
Response from S.A on Feb 11, 2020
Dear Guillaume, We are apologize for the inconvenience. At this time of the year it is usually much cooler, especially at night. Many people request heating in the room. Nevertheless, if you are considering on returning, let me just inform you that at reception they can provide you a fan any time. Best regards, MB

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
It was like a glorified butlins. You get what you pay for!
Stayed 7 nights in Jan 2020
Response from S.A on Feb 11, 2020
Dear guest, My apologies, but I honestly don't know/understand the expression "Glorifies butlins". Every single feedback is really important to us. That is why it would be really useful for us to know why we deserve just 3 stars. Please, get in contact with us and give us your explanation, since our first goal is the full satisfaction of our client. Looking forward to hearing from you. Best regards MB

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous winter sun stay
Fabulous stay. Less than ten minutes in a taxi from the airport. 5 more snow walk to the beach/ shops. Our Junior Suite room was huge, very clean and ready when we arrived late morning so we could check straight in. The shower was lovely! The staff were wonderful - all very friendly & attentive. The whole resort was spotlessly clean. We were all inclusive & the food was delicious - so much choice at each mealtime. The choice of drinks on all inclusive was excellent. We spent most time at the adult pool which was very quiet & relaxing. We would definitely return & would highly recommend.
Stayed 2 nights in Jan 2020
Response from S.A on Feb 11, 2020
Dear guest Thank you so much for your wonderful review about Æquora Lanzarote Suites. Not only it is a great information for other travelers, but also very valuable to us. We are happy to read that you felt very satisfied with our facilities and our service, a smiling and professional service is of utmost importance to us. It would be a pleasure to welcome you back. Best regards, MB

10/10 Excellent

Verified traveler

Stayed 7 nights in Jan 2020
Response from MB on Jan 16, 2020
Thank you for rating us so positively! Kind regards, MB

8/10 Good

AJ

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay in a very good hotel.
Excellent hotel. Spotlessly clean, comfortable and well equipped. It is situated in a quiet area but close to the beach, supermarket and restaurants. The buffet for breakfast and evening meal varied and plentiful. However the Don Paco Spanish Restaurant is to be avoided. The main courses for all five of us were among the worst we have ever had. Overall the hotel is very good and I would have no hesitation in recommending it.
Stayed 8 nights in Jan 2020
Response from MB on Jan 16, 2020
Dear AJ, Thank you for your recommendation and your feedback, this is much appreciated! However we are sad to hear you didn't enjoy our a la carte restaurant, we will definitely keep this in mind as we try our best to improve where neccesary! Best regards, MB

10/10 Excellent

charlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing - the only place we’ve booked twice
The most amazing holiday and we are already booking to come back again in April and for next Christmas and new year!
Stayed 7 nights in Dec 2019
Response from MB on Jan 16, 2020
Dear Charlene, Thank you so much for your kind word!!! We are pleased to hear you will return to enjoy another holiday with us! It's always a satisfaction to see how happy our guests are! Best regards MB

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints everything was excellent food was excellent great entertainment staff very friendly and helpful
Stayed 9 nights in Dec 2019
Response from MB on Jan 16, 2020
Dear guest, We are very happy to see you have enjoyed your recent stay with us. Your words are very kind and much appreciated by all of us! Looking forward to welcome you back in the future! Kind regards, MB

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was immaculate cleaned every day very comfortable.
Stayed 4 nights in Dec 2019
Response from MDL - S.A. on Dec 23, 2019
Dear guest, thank you so much for this nice words! Best regards MDL

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and modern. Rooms of excellent quality and were spacious
Stayed 7 nights in Dec 2019
Response from MDL on Dec 23, 2019
Dear guest, thank you very much for giving to Æquora Lanzarote Suites this very good evaluation. We hope to welcome you very soon. Best regards MDL

10/10 Excellent

Verified traveler

Stayed 4 nights in Dec 2019
Response from MDL on Dec 23, 2019
Dear guest, thank you so much for choosing us. We hope to welcome you very soon Best regards MDL

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is what you want from a hotel, everything was laid out well also you had choice of different resturants and swimming pools
Stayed 7 nights in Dec 2019
Response from MDL on Dec 23, 2019
Dear client, thank you so much for this positive review about Æquora Lanzarote Suites. We can't wait to welcome you back very soon Best regards MDL

10/10 Excellent

J.Gibson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and friendly staff especially the bar staff but overall excellent.
Stayed 7 nights in Nov 2019
Response from MDL - S.A. on Nov 28, 2019
Thank you so much Mr Gibson! Best regards MDL