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Reviews of Hilton Garden Inn Laramie

3 out of 5
Hilton Garden Inn Laramie
2229 Grand Ave, Laramie, WY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 669 out of 1002 reviews" "
Rating 8 - Good. 239 out of 1002 reviews" "
Rating 6 - Okay. 63 out of 1002 reviews" "
Rating 4 - Poor. 18 out of 1002 reviews" "
Rating 2 - Terrible. 13 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sandee

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Lynnette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and comfortable. Staff were friendly and loved the snack options for purchase at the front desk.
Stayed 1 night in Apr 2024

8/10 Good

Linda, San Mateo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Christie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff were great. Great walking area for the dog. The only drawback was that the shower turned cool, after only a few minutes, both mornings of my stay.
Stayed 2 nights in Apr 2024

8/10 Good

Stephanie

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was helpful and friendly as ever! The facility was very clean. My only concern is the pillows were are very flat and no difference in firmness. I should have brought my own. Other than that, wonderful!
Stayed 1 night in Apr 2024

6/10 Okay

Lisa

Liked: Cleanliness
No hot water
Stayed 1 night in Mar 2024

10/10 Excellent

Dwight, Eagle

Great staff & nice location
Stayed 1 night in Apr 2024

6/10 Okay

Elizabeth

Traveled with family
Liked: Staff & service
I wonder if our room was over a boiler or something because there was a up-and-down humming all night.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to UWyo and some restaurants walking distance.
Stayed 1 night in Mar 2024

10/10 Excellent

Kay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff were super helpful!
Stayed 1 night in Mar 2024

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Chelsea

Traveled with pets, Traveled with family
Liked: Property conditions & facilities
Great Property! Good Service!
Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is amazing and everything is put together and carried out with class
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly and helpful. Dinner was great !! The hotel and room were very clean. We were pleasantly surprised. 😊
Stayed 1 night in Feb 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

darla

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, we will stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Feb 2024

6/10 Okay

kierstin, carpenter

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The price was $110. Awesome price. We bought 2 waters, Gatorade, twx and a to go Nutella, $18 & change. Brutal price. Hot tub temp was heavily. Jets were great! Bur probably 2 lbs of sand on the bottom. Pool is small but offered a wave button. However, it was probably broken. No wave function. The pool is 3-5 foot deep, perfect for children. The mushroom shower was fin for all. The room was cleaned well as. For day to day cleaning goes. There's obvious signs of rusting behind the walls in the shower, wallpaper is starting to show signs of age (seems rolling apart, coming down from the ceiling), a spill in the fridge. One creamer had spoiled. The tap water in Laramie tastes like chlorinated swap water, but the bottles of water ar $2 each. In shirt, the room was worth the price. Nothing was worth the price beyond that. They need some superficial upkeep, otherwise very clean. Staff was friendly, helpful and quick.
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on Feb 8, 2024
Thank you for reaching out to let us know about everything you notice during your stay. We will be addressing these issues with our engineering department. I would like to let you know that our whole property is due to be renovated this summer. We hope that after renovations you find the property to your liking. We look forward to greeting you back on property during your next visit to Laramie, WY.

10/10 Excellent

Forrest

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, appreciated the complimentary airport shuttle and ability to walk to a spot for dinner as well as to the campus.
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on Jan 31, 2024
Thank you for leaving a review about our property. We are happy to read that you had a great stay with us! We look forward to having you stay with us again during your next travels to Laramie, WY.

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The staff seemed short handed, yet were friendly, efficient, and welcoming. Definitely couldn't ask for more.
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on Jan 29, 2024
Thank you for your review about our property. We are happy to hear that the staff provided you with positive hospitality. We look forward to you next stay with us here in Laramie, WY!

6/10 Okay

Bree

Liked: Cleanliness, property conditions & facilities
This is a really nice hotel but I had no idea that dogs were allowed and we listened to howling and barking all afternoon and pretty early in the morning
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Hi Bree, I am very sorry to hear that you had to listen to dogs howling and barking. Please call the front desk at any time throughout your stay and a manager would be happy to address any animals that are being a nuisance. Per Hilton standards most Hilton properties are going to be pet friendly now. We do try and only have specific rooms that are pet friendly so we would be happy to try and put you away from those rooms next time. If there is anything else, I can do for you please don't hesitate to reach out.Thank you,Marty SchaeferGeneral Manager

10/10 Excellent

Matthew

Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on Jan 29, 2024
Thank you for leaving a review about our property. We are happy you enjoyed your stay with us. We look forward to having you stay with us during your next travels to Laramie, WY.

10/10 Excellent

Haidee

Stayed 1 night in Jan 2024
Response from Ellie Carey on Jan 9, 2024
Thank you for your recent stay with us! We look forward to greeting you back to our property during your next visit to Laramie, WY!

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great! Spacious, clean, safe and lovely friendly and helpful staff.
Stayed 1 night in Jan 2024
Response from Ellie Carey on Jan 9, 2024
Thank you for taking the time to share with us about you recent stay. We are happy to read that you found the property to your liking and that the staff gave great customer service. We look forward to your next stay with us.

8/10 Good

Michael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ellie Carey on Jan 9, 2024
Thank you for your recent stay with us! We are happy to read that you enjoyed you stay. We look forward to greeting you back to our property during your next visit to Laramie, WY!

10/10 Excellent

Kathleen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Dec 2023
Response from Ellie Carey on Jan 9, 2024
Thank you for your recent stay with us! We look forward to greeting you back to our property during your next visit to Laramie, WY!

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at! Clean, comfortable, and great staff.
Stayed 1 night in Jan 2024
Response from Ellie Carey on Jan 9, 2024
Thank you for taking the time to share with us about your recent stay. We are happy to read that you enjoyed your stay and the hotel gave great hospitality. We look forward to your next stay with us during your travels.

10/10 Excellent

Michael

Traveled with partner
Stayed 1 night in Dec 2023
Response from Ellie Carey on Jan 3, 2024
We are happy to read you enjoyed your stay here at the Hilton Garden Inn. We look forward to you staying with us in the future.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Mary at the front desk was very helpful and nice!!!
Stayed 1 night in Dec 2023
Response from Ellie Carey on Jan 3, 2024
Thank you for taking the time to share your experience. We are happy to hear that you were treated well by Mary at the front desk. We look forward to you staying with us again in the future.

10/10 Excellent

Jaime

Stayed 1 night in Dec 2023
Response from Ellie Carey on Jan 9, 2024
Thank you for your recent stay with us! We look forward to greeting you back to our property during your next visit to Laramie, WY!

10/10 Excellent

Angela

Stayed 2 nights in Dec 2023
Response from Ellie Carey on Jan 9, 2024
Thank you for your recent stay with us! We look forward to greeting you back to our property during your next visit to Laramie, WY!

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ellie Carey on Jan 9, 2024
Thank you for your recent stay with us! We look forward to greeting you back to our property during your next visit to Laramie, WY!

8/10 Good

Jennifer

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay! Pet friendly, but the pet fee was pricey. Loved that we could walk to the football stadium.

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was satified with property, pool might have looked a little murky.
Stayed 4 nights in Nov 2023
Response from Ellie Carey on Dec 21, 2023
We are happy to hear that you found the property to your liking. Thank you for your review on the pool we will pass this along to the department that handles the pool area. We look forward to your next stay with us here in Laramie, WY at the Hilton Garden Inn.

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly!
Stayed 1 night in Nov 2023
Response from Ellie Carey on Dec 8, 2023
We are happy to hear you found staff friendly. We look forward to you having you the next time you are in Laramie, Wy.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
nice room, nice view everything close by
Stayed 1 night in Nov 2023
Response from Ellie Carey on Dec 8, 2023
We are happy to hear you enjoyed your stay with us! We look forward to having you stay with us during your next visit to Laramie, Wy.

6/10 Okay

Roberta

Liked: Cleanliness, property conditions & facilities
The only thing that upset was no WiFi unless you are a HiltonHonors member
Stayed 1 night in Nov 2023
Response from Ellie Carey on Dec 21, 2023
We are sorry to hear that you were upset with the internet connection. You do not have to be a Hilton Honors Member to use the Wi-Fi here on our property as a guest. If ever you are having a tough time connecting to the internet just call down to the desk and we will be happy to assist you. We look forward to having you stay with us the next time you are in Laramie, WY.

10/10 Excellent

JoAnn

Stayed 1 night in Nov 2023
Response from Ellie Carey on Jan 9, 2024
Thank you for your recent stay with us! We look forward to greeting you back to our property during your next visit to Laramie, WY!

10/10 Excellent

Jenna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk person when we checked in was friendly and personable.
Stayed 1 night in Nov 2023
Response from Ellie Carey on Dec 8, 2023
We are happy to hear you found our front desk staff to have great customer service. Thank you for choosing to stay with us and we look forward to having you stay with on your next visit to Laramie, Wy.

8/10 Good

Linda

Stayed 3 nights in Nov 2023

8/10 Good

Karla

Stayed 2 nights in Nov 2023
Response from Ellie Carey on Jan 14, 2024
Thank you, for choosing to stay with us on our property here in Laramie, WY. We look forward to seeing you in the future during your travels. Stay warm!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

LIsa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay... Thoroughly enjoyed our stay and accomodations.
Stayed 3 nights in Oct 2023
Response from Ellie Carey on Dec 8, 2023
We are happy to hear you enjoyed your stay with us and that our accommodations were excellent during your stay. We look forward to seeing you the next time you visit Laramie, Wy.

10/10 Excellent

joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As normal its a very property
Stayed 1 night in Oct 2023

8/10 Good

Sharon

Stayed 1 night in Oct 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023