Interior

Reviews of Courtyard Marriott Laredo

3 out of 5
Courtyard Marriott Laredo
2410 Santa Ursula Ave, Laredo, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 498 out of 1000 reviews" "
Rating 8 - Good. 288 out of 1000 reviews" "
Rating 6 - Okay. 117 out of 1000 reviews" "
Rating 4 - Poor. 49 out of 1000 reviews" "
Rating 2 - Terrible. 48 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Online I saw an available pool.. no pool or hot tub.. disappointed
Stayed 2 nights in Feb 2024

6/10 Okay

VALERIE R

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The water pressure was horrible I couldn’t even wash my hair correctly and the water didn’t get hot it only got warm. And at the bottom of the door there was a big gap. I could hear someone walk by
Stayed 1 night in Jan 2024

8/10 Good

Maria Cristina, Houston

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Emmanuel Olvera

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the room had a welcoming environment. The only negative feedback is that the mattress of the sofa-bed had multiple stains.
Stayed 1 night in Dec 2023

6/10 Okay

Graciela

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We chose Marriot because the name and prestige. The personnel was friendly and helpful. However, i was surprised at the smell on the second floor. The carpet smell dirty. Something I never expected in a Marriott. I was also surprise breakfast was not included. The price was equal or higher than several area hotels which include breakfast. The bed was comfortable and we slept well.
Stayed 1 night in Dec 2023

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Joel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and clean room
Stayed 2 nights in Nov 2023

8/10 Good

Daniel

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Not a good value.
Location is good. Price is way too high for the type of hotel. Shower was dirty. Tv channels only partially worked.
Stayed 1 night in Oct 2023

2/10 Terrible

Mike

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Through an innocent mistake the wrong night was booked. The hotel refused to allow us to merely change the night. Marriott has now moved to the bottom of our list for hotels as in never again!!! Orbitz was not much help either as a simple change was made very difficult and ultimately resulted in complete dissatisfaction. We tend to use Orbitz less and less ...
Stayed 1 night in Oct 2023

2/10 Terrible

Joseph

Stayed 1 night in Sep 2023

10/10 Excellent

Hala

Business traveler
Liked: Cleanliness, staff & service
The young man who checked me in, I believe his name was Kevin, was patient, kind and very helpful.
Stayed 1 night in Sep 2023

6/10 Okay

Lizet

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good except when you walked into the room, there was a slight smell of dirt. Maybe some Air fresheners in the room would help.
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Salvador

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower pressure is very weak with no labels to hot and cold
Stayed 1 night in Aug 2023

8/10 Good

Taniquel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and accommodating!
Stayed 2 nights in Aug 2023

8/10 Good

Juan Luis

Traveled with family
Liked: Cleanliness, staff & service, room comfort
good choice
Well situated, good choice but the cost must be right
Stayed 2 nights in Jul 2023

10/10 Excellent

Daniel

Stayed 1 night in Jul 2023

10/10 Excellent

Shamin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the service was very good; all the employees were friendly and knowledgeable about the hotel and any requested accommodations. The Bistro was a nice option; I enjoyed the cheeseburger and fries.
Stayed 4 nights in Jul 2023

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

ruben

Stayed 2 nights in Jun 2023

10/10 Excellent

PHIL

Stayed 2 nights in May 2023

10/10 Excellent

Lana

Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room and hotel were absolutely disgusting. The room smelled of mold and was musty. The carpets were gross and felt sticky when walking barefoot. The shower took 10 minutes to get hot water. Paint peeling everywhere, carpet coming up. One of the worst stays I’ve ever had.
Stayed 2 nights in Apr 2023

2/10 Terrible

Lisette

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was super dirty. The carpets on the halls were very dirty and the smell in the halls and room was awful. They did not clean up our room and when we complained they just questioned if we left the dnd sign which we did not and not even offered to send someone to clean. Very disappointing.
Stayed 2 nights in Mar 2023

8/10 Good

Matt

Stayed 1 night in Mar 2023

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Steve Maynard on Mar 8, 2023
Daniel,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience at our property. It is always encouraging to hear positive feedback, particularly when it comes from our valuable guests! Your score has been shared with our leadership team as a way of celebrating the great guest experiences we delivered and take it as an opportunity to enhance our customer service. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Okay

Edgar

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not the best.
Toilet handle was broken. I let the receptionist know but was moved as there was no maintenance person available. Room was musty and the new room I was moved had a balcony that was super dirty the lock for the balcony door didn’t work the phone was missing button. Personnel was super friendly but hotel needs to be updated.
Stayed 1 night in Jan 2023
Response from Steve on Mar 8, 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team from every department to ensure the necessary guidelines are in place and reviewed to prevent circumstances like this from occurring in the future. Please take our property into consideration once again when renovations are done. They are expected to start in June 2023, and we would like to have you as our guest someday in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was top notch all the way arround.
Stayed 2 nights in Dec 2022
Response from Steve Maynard on Mar 8, 2023
Eric, We want to thank you for sharing about your recent experience at our property. It is always encouraging to hear positive feedback, particularly when it comes from valuable guests like you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. We hope to welcome you again soon whenever your travels bring you back to the area.

8/10 Good

Marci

Response from Steve Maynard on Mar 8, 2023
Marci,We appreciate you taking the time in sharing about your recent experience at our property. It is always encouraging to see positive scores, particularly when it comes from valuable members like you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. We hope to welcome you again soon.

2/10 Terrible

Gloria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXTREMELY BAD EXPERIENCE
Very bad customer service with ignorant people that do not know how to handle credit card payments; doing overcharges and making mistakes when processing that when asked to correct got offended and told us they will cancel the charges and refused to provide us service when it was their hotel staff error. I WILL NEVER STAY IN THIS PLACE AND WON'T RECOMENDED IT TO NO ONE! Our sister stayed there and said hotel is dirty and requires lots of repairs; which husband was working on fixing restroom light.
Stayed 2 nights in Dec 2022

4/10 Poor

Aide

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Our room sink and shower were dirty had terrible smell. The restroom light was not working and AC sounded like a motor about to blow up. Only two small pillows per bed very uncomfortable. We called and were told no Maintenane was available. All of our family normally uses this hotel every time we travel to Laredo but this time we did not enjoy our stay at all.
Response from Steve Maynard on Mar 8, 2023
Aide,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team from every department including maintenance to ensure the necessary guidelines are in place and reviewed to prevent more inconveniences like this ... I hope you give us an opportunity someday in the future.

8/10 Good

Consuelo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing front desk personnel and other employees . Room was very clean people were friendly .

8/10 Good

Gabriela

6/10 Okay

Vero

Liked: Cleanliness, staff & service

10/10 Excellent

Ramon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Beronica

Stayed 1 night in Nov 2022

2/10 Terrible

Juan

Stayed 1 night in Oct 2022

8/10 Good

Efren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok.
Stayed 1 night in Oct 2022

8/10 Good

Rejeana

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 1 night in Oct 2022

6/10 Okay

jennifer

Business traveler
Disliked: Amenities, property conditions & facilities
It was not quite as advertised. Lots of things out of service and needing repair.
Stayed 1 night in Sep 2022

6/10 Okay

Jessica

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Front desk agent was awesome and helpful BUT the first room we had was not so awesome. We had double beds and my son was in one bed and I was in the other. The sheets felt like they were still damp. Made out backs feel sticky. The front seat agent switched us to the room next door and sheets were much better but room was dirty. Light switches by lamps by bed were all dirty. Carpet looked very dirty by the restroom with stains everywhere. I just didn’t want to bother front desk again so we just left it alone but I wasn’t very comfortable.
Stayed 1 night in Sep 2022

4/10 Poor

Ana

Traveled with family
Disliked: Cleanliness, amenities
The room smells when you come in the room.
Stayed 1 night in Sep 2022

10/10 Excellent

Angel R, chantilly

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

8/10 Good

David

Liked: Cleanliness, room comfort
Disliked: Staff & service
Leeloo
both sat and sunday coffee breakfast bar was to be open 7am-10am arrived 9:30 each day told already closed asked for extra towels never received asked for coffee never received
Stayed 2 nights in Aug 2022

6/10 Okay

Hilda

Traveled with partner
Liked: Cleanliness, staff & service
Staff is friendly. Stinch in the elevator was awful. Just given two bath towels for the two of us. You can tell the pillows are old and need replacing.
Stayed 1 night in Aug 2022

10/10 Excellent

Lupe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Aug 2022

10/10 Excellent

Sonia

Stayed 2 nights in Jul 2022

4/10 Poor

Stephany

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The carpwt in Room 310 smelled like feet or mold or something. Still have the smell in my nostrils. Very dissapointing for a Marriott property. For my first time booking with expedia and staying at a Mariott property. I will be seeking others on my upcoming trips.
Stayed 1 night in Jul 2022

8/10 Good

Josie

Business traveler
Liked: Cleanliness, room comfort
It was ok. However the front entrance has nasty dirty. Trashed out. The windows and doors were dirty. Disappointed no free breakfast.
Stayed 1 night in Jul 2022
Response from Front Desk Team on Jul 24, 2022
Josie - Thank you for your review. We are sorry that we didn't meet all of your expectations during your stay.