Ratings based on 617 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

muy buen hotel.

Posted Feb 12, 2015 on Hotels.com
es un muy buen hotel a un precio razonable y se encuentra bien ubicado.
2 out of 5
Recommended
for Couples
by Jorge Luisfrom Monterrey

Con afan de mejora y mantenimiento continuo

Posted Feb 9, 2015 on Hotels.com
Reporte un par de detalles en al Admon., el primero una humedad en la alfombra fuera del baño [dentro del cuarto 316), y que hay ahí la evidencia que se recortó el cortinero que da hacia el estacionamiento y fue recortado, por lo que no permite cerrar completamente la cortina y dado que este cuarto esta frente a una luminaria del estacionamiento entra luz fuerte, toda la noche, sin ser exagerado, no es cómodo.
2 out of 5
by A verified travelerfrom Monterrey

Average Hotel. Needs to be Updated.

Posted Feb 4, 2015
Pros: Breakfast is included and there is good choices for everyone. Location. By the freeway.
Cons: Housekeeping and quality of the furniture in the room. Chairs were stained and very unstable. Furniture did not matched (old/damaged and new pieces)
Overnight stay. Family of four. The room´s A/C was noisy and smelled very bad. The wall control was useless, you need to use the buttons on the A/C itself. There was a portable dehumidifier in the room. I did not know how to make it work, and it was kind of late for me to go ask. Full beds instead of queen size. It was uncomfortable for 4 persons. Bathroom fixtures are dated/damaged. Toilet made a LOT of noise when flushed. There was hairs in the bathtub and the whole bathroom looked "not clean". There are not water bottles, so you need to ask for them at the front desk. They are for sell. Tap water tastes bad. We stayed for 8 hrs so I did not use/see most parts of the hotel, but I think I am not going to stay there again. Should be another option for the same price or lower.
2 out of 5
Recommended
for Business Travelers
by Timfrom Cedar Park

Never Stay at This Hotel

Posted Feb 3, 2015 on Hotels.com
Upon check in I was informed because I used Expedia I would have to be put in a handicap room. I refused this option and 30 minutes later I was still forced to have a handicap room. I would never stay here again. Old, rundown property in poor condition with a rude staff.
4 out of 5
Recommended
for Families
by A verified travelerfrom Mty

Práctico

Posted Feb 3, 2015
Pros: Lo fácil y práctico para check in/out, y el desayuno práctico.
Seguro y muy práctico, sobre todo si vas de pasada hacia San Antonio / Austin
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Notify customer of room changes

Posted Feb 3, 2015 on Hotels.com
The service was good, room was very clean. I was disappointed because I was placed in a handicap room which had no counter space in the bathroom which made it very difficult to get ready for work. Had to be running back and forth to get ready. I am not handicap and would prefer to leave the room for someone who needs it. Please notify me if room changes are being made before I am assigned a room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 26, 2015
everything work very well, since we arrive until we leave.
4 out of 5
Recommended
for Families
by Fernandofrom San Luis Potosí

Muy buena estancia, volvería.

Posted Jan 20, 2015 on Hotels.com
Hotel muy bueno para descansar por la noche, excelente ubicación al lado de centros comerciales a los que se puede llegar hasta caminando.
1 out of 5
Recommended
for Families
by Barryfrom Nebraska

Dirty Hotel

Posted Jan 13, 2015 on Hotels.com
This hotel is awful! We booked for 5 night and checked out after 1 night and went to a different hotel. The rooms are dirty and the hallways are nasty. The staff is great but limited on what they can do. Good safe location but other hotels in the area are a better choice.
4 out of 5
Recommended
for Families
by Ricardofrom Monterrey, México

Good Hotel

Posted Jan 12, 2015 on Hotels.com
Good Hotel