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Reviews of Econo Lodge

2.5 out of 5
Econo Lodge
2010 Lomas Del S, Laredo, TX

Reviews

7.6

Good

Rating 10 - Excellent. 313 out of 958 reviews" "
Rating 8 - Good. 336 out of 958 reviews" "
Rating 6 - Okay. 151 out of 958 reviews" "
Rating 4 - Poor. 82 out of 958 reviews" "
Rating 2 - Terrible. 76 out of 958 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Amy

Stayed 1 night in Mar 2024
Response from Gustavo De Leon General Manager on Apr 4, 2024
We want to apologze for the experience on your appreciate your feedback and will work to make every guest stay a great stay.

2/10 Terrible

Valentin

Disliked: Cleanliness, staff & service, property conditions & facilities
Payed for a room for 3 nights and was specific with renting a double bed room since I was traveling with wife and kids , when I show up they tell me that they are sold out , even though I had payed ahead of time for my room . After 30 min later they where able to get me on a 2 bed room .. I had payed for 3 days , on the second day which was Easter, the hotel calls me to come get my belongings that where in the room still . I try to explain to them that I payed for 3 nights and they keep telling me no . I had to drive for 1 hour to go show them in person my receipt of the reservation . Not to mention that there was people outside hotel entrance smoking weed and drinking all night . Over all had a very bad experience .Will recommend you staying anywhere but here . Hope this review can help a person or two out .
Stayed 3 nights in Mar 2024
Response from Gustavo De Leon General Manager on Apr 2, 2024
We apologize for the inconvenience we will make sure this issuesnot happened again will work on making all guests stay a great one.

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gustavo De Leon General Manager on Apr 2, 2024
Thank you for your feedback

2/10 Terrible

Adalicia

Disliked: Cleanliness, staff & service, property conditions & facilities
There were roaches
Stayed 5 nights in Dec 2023
Response from Gustavo De Leon General Manager on Mar 25, 2024
i apologize for the experience will resolved the problem and thank you for your feedback.

8/10 Good

Liza

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Gustavo De Leon General Manager on Mar 16, 2024
Thank You for your feedback we appreciate it will improve any discrepency.

6/10 Okay

Juan

Stayed 1 night in Feb 2024
Response from Gustavo De Leon General Manager on Mar 13, 2024
Thank you for your feedback will do our best to have a better result next stay.

4/10 Poor

Yvette

Disliked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Gustavo De Leon General Manager on Feb 19, 2024
Apologize for your issues will do our best to have a better experience for you on your next stay.

10/10 Excellent

Leonardo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at an amazing hotel that exceeded my expectations in every way. From the moment I stepped into the lobby, I was greeted with warmth and hospitality. The check-in process was quick and efficient, and the staff went above and beyond to ensure my comfort throughout my stay. The bed was incredibly comfortable, providing a restful night's sleep, and the amenities offered in the bathroom were top-notch.. I highly recommend it to anyone seeking a truly unforgettable and luxurious stay.The room itself was a haven of comfort and sophistication, with plush bedding, a spacious bathroom, and modern technology at my fingertips. The hotel's attention to detail was evident in every aspect, from the immaculate cleanliness to the thoughtful amenities provided.
Stayed 1 night in Jan 2024
Response from Gustavo De Leon on Jan 26, 2024
Thank you for your feedback it will help my whole team to consistency give excellent experience I appreciate your opportunity ti serve you.

8/10 Good

Juanita

Traveled with family
Thank you over all
I saw people hanging out in lobby that didn’t stay there n I didn’t feel safe but that hotel is the closest to my family events
Stayed 2 nights in Jan 2024
Response from Gustavo De León on Jan 23, 2024
Thank you for your feedback it will help us improve and make a better experience.

10/10 Excellent

Fernando

Stayed 1 night in Jan 2024
Response from Gustavo De Leon General Manager on Feb 19, 2024
really appreciated your feedback.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gustavo De León on Jan 17, 2024
Thank for your feedback we will continue to excel to make every guest experience a enjoyable

6/10 Okay

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities
There was no control for the Tv in my room, also there really wasn’t a blanket just a thin mattress topper
Stayed 1 night in Jan 2024
Response from Gustavo De León on Jan 9, 2024
Thank you for your feedback we really appreciated we will make sure we have a better service next time you give us an opportunity to serve you.

10/10 Excellent

Thomas

Stayed 1 night in Jan 2024
Response from Gustavo de Leon on Jan 8, 2024
Thank you for your feedback it will definitely help us grow we really appreciated.

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gustavo De Leon General Manager on Dec 30, 2023
Thank you for your feedback appreciate

10/10 Excellent

Luz, Bruni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff
Stayed 1 night in Nov 2023
Response from Gustavo De Leon General Manager on Dec 31, 2023
Thank you for your feeedback i gladly ap[preciated.

2/10 Terrible

Laura

Stayed 1 night in Nov 2023
Response from Gustavo De Leon General Manager on Dec 30, 2023
Apologize for your experience will work hard on making your next stay a more pleasure exp[erience

10/10 Excellent

Nilo Ivan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel me sorprendió gratamente. Las instalaciones muy limpias, fue una estancia agradable
Stayed 1 night in Nov 2023
Response from Gustavo De Leon General Manager on Dec 6, 2023
Gracias por darnos la oportunidad de servirles y por hacernos un review se lo agradecemos

8/10 Good

Esteban

Liked: Cleanliness, staff & service
Room had a roach and bath tub faucet had issues. People next room over were loud from 1:30am-3:30am and when trying to call front desk phone I. Room does not work. Room was clean/staff was nice. No problem staying here again.
Stayed 1 night in Nov 2023
Response from Gustavo De León on Nov 19, 2023
Thank you I appreciate your feedback we will do our best to make sure you have no issues next time.

10/10 Excellent

Jessie

Business traveler
Liked: Amenities
The hotel had limited breakfast options and the room was ok but could be better with cleanliness.
Stayed 1 night in Oct 2023

10/10 Excellent

Miguel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Miguel

Stayed 3 nights in Oct 2023

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Gustavo De Leon General Manager on Sep 18, 2023
Thank you for taking the time to give your feedback on your stay we appreciated.

10/10 Excellent

Robert

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Aug 2023
Response from Gustavo on Sep 1, 2023
Thank you Robert for your feedback really appreciated.

8/10 Good

Ana

Stayed 1 night in Aug 2023
Response from Gustavo De León on Aug 28, 2023
Thank you for having the time and helping us by doing a positive review appreciate you giving the opportunity to serve will work for next time to have a 10 experience.

8/10 Good

Esteban

Stayed 1 night in Aug 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Econo lodge on Lomas del sur.
Normally in Laredo, it’s hard to find clean hotels. This hotel impressed me. The staff was friendly helpful and down right amazing. We stayed here for 3 full weeks and they asked how we were doing and if we needed anything every single day. I will definitely come back and stay here again. Keep up the good work and hopefully you all will become the best place to stay at.
Stayed 5 nights in Jul 2023

10/10 Excellent

Jorge

Stayed 1 night in Jul 2023

8/10 Good

ABEL

Stayed 1 night in Jul 2023

10/10 Excellent

Blanca

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and everything was great. Thank you for welcoming my family.
Stayed 3 nights in Jun 2023

8/10 Good

Belinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff provides great customer service and the room was very clean.
Stayed 1 night in Jun 2023

8/10 Good

Enedelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was clean and comfortable, but there’s a slight smell of sewer as soon as you walk in the building. It’s not as bad in the room, but I could still smell it. Staff were courteous, but communication was minimal.
Stayed 1 night in Jun 2023

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Gabriel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Wanchella

Business traveler
Liked: Room comfort
Stayed 1 night in May 2023

6/10 Okay

Lawrence

Traveled with group, Traveled with pets
Liked: Cleanliness
Few towels and pillows
Stayed 1 night in May 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from Assistant Manager on Mar 17, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge.We sincerely appreciate and value your feedback as a Choice Privileges Diamond member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Assistant Manager on Mar 16, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge.We sincerely appreciate and value your feedback as a Choice Privileges Diamond member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

4/10 Poor

Irma

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The staff wasnt polite and as soon as we walked in there was an odor of dirty carpet and of restroom poop my allerfies got triggeted and had to wear a mask and use inhaler
Stayed 1 night in Feb 2023
Response from Assistant Manager on Feb 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Assistant Manager on Feb 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Sonia

Stayed 1 night in Feb 2023
Response from Assistant Manager on Mar 16, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge.We sincerely appreciate and value your feedback as a Choice Privileges Diamond member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

Maria

Disliked: Staff & service
Stayed 1 night in Feb 2023
Response from Assistant Manager on Feb 23, 2023
Dear Leo,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Jan 2023
Response from Assistant Manager on Feb 23, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

6/10 Okay

Maria

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poor cleaning services
I was not satisfied with the cleanness of the hotel, when I was going to take a bath the towel that was on the edge of the bathtub seemed like it was not cleaned, it was full of hairs and it looked dirty and the sink in the room was dirty(dusty) and that was the second room we got because the first room we had gotten stunked really bad, I thought about taking pictures of the nasty room but I just thought to myself no need for that I just won’t come back to this place😡
Stayed 1 night in Jan 2023
Response from Cory C. (Assistant Manager) on Jan 17, 2023
Dear MariaThank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding cleanliness on your recent visit. I have shared your feedback with housekeeping and management to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Laredo.Kind regards,

10/10 Excellent

Irma

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Cory C. (Assistant Manager) on Jan 17, 2023
Dear Irma,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Jorge

Stayed 1 night in Dec 2022

4/10 Poor

Esther

Disliked: Cleanliness, staff & service
Breakfast is supposed to be from 6am to 9am and by 7:45 nothing was left and not restocked. Evening clerk was rude on both evenings. Bedsheets and pillowcases were previously used. Pillows were kids' size, bath towels were kid's size.
Stayed 2 nights in Dec 2022
Response from Cory C. (Assistant Manager) on Jan 17, 2023
Dear Esther,Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our breakfast and customer service on your recent visit. I have shared your feedback with GSRs and management to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Laredo.Kind regards,

8/10 Good

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was good but about 5 miles from the border bridge. Easy in the morning but very busy at rush hour. Good bed.
Stayed 1 night in Oct 2022
Response from Hotel manager on Nov 1, 2022
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Stayed 1 night in Oct 2022
Response from Hotel manager on Oct 21, 2022
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Poor

Mercedes

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Nice staff but the towels were all dirty the room was non smoking but smelled like cigarettes it just didnt feel clean or sanitary here. Will be my last time getting a room here. Overall its affordable and reliable for last min booking & staff was really nice !
Stayed 1 night in Sep 2022
Response from Hotel manager on Sep 27, 2022
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

jose Miguel

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Sep 2022
Response from Hotel manager on Sep 8, 2022
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager