Exterior

Reviews of Staybridge Suites Laredo International Airport, an IHG Hotel

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 187 out of 326 reviews" "
Rating 8 - Good. 83 out of 326 reviews" "
Rating 6 - Okay. 26 out of 326 reviews" "
Rating 4 - Poor. 16 out of 326 reviews" "
Rating 2 - Terrible. 14 out of 326 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gerhard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff; nice room;
Stayed 8 nights in Feb 2024

10/10 Excellent

Gerhard

Business traveler, Traveled with partner
Wifi suboptimal otherwise very good
Stayed 8 nights in Nov 2023

10/10 Excellent

brenda

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023

8/10 Good

RONALD

8/10 Good

Michelle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable stay
Staff is very friendly and helpful. Great breakfast on the weekend! Card for our door didn’t work a couple of times which was a bit inconvenient, but we received assistance right away
Stayed 1 night in Nov 2022

10/10 Excellent

Tod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Nov 2022

10/10 Excellent

Nora

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay next to concert walking distance love it

10/10 Excellent

Norma

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean spacious room
Stayed 1 night in Oct 2022

6/10 Okay

Scott

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Too bad for the bar noise
Great place to stay, except the bar nearby plays the music obnoxiously loud outdoors late at night, even when no one was out there the whole time. Beds are very comfortable. The staff was friendly. The breakfast buffet on Saturday was a terrific spread. Hopefully something can be compromised about the music, otherwise highly recommend. Maybe we’ll request staying on the other side of the hotel if we go back.
Stayed 1 night in Sep 2022

4/10 Poor

Monika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from GM on Sep 13, 2022
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your score and will share it with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

2/10 Terrible

Gabriela

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
There were bugs in our room and it was also dusty. The pullout couch was not cleaned and found little toys and trash in it. I went to tell the front desk about it and they said they would send housekeeping to check it out and when housekeeping arrived all they said was that they would notify the cleaning ladies that way it was brought to their attention to pull out the couch and clean around it and just do a better job about cleaning. They did not offer a room replacement and just left the trash and bugs for me to clean up, we ended up staying in that hotel and room throughout our stay and everything around in other hotels were sold out. My son ended up getting either bug bites or an allergic reaction throughout his entire body. I do not plan on staying at this hotel ever again.
Stayed 3 nights in Sep 2022
Response from GM on Sep 13, 2022
Good morning, GabrielaLet me begin by thanking you for answering the survey truthfully. I would like to sincerely apologize for the experience you had at our hotel. There is no reason for you to have gone through what you did. The hotel works very hard to ensure that our guest have a clean/safe environment. While sometimes there are issues that are beyond our control, so many can be avoided. It seems you encountered both. The bug issue is something we and every hotel for that matter do our best to control. Besides our monthly extermination we do quarterly deep cleanings including pulling the refrigerators, dishwashers, and cleaning all of the cabinets; but as you well know, it only takes one to go through the cracks. Sometimes guests, without their knowledge will bring them into the hotel. What could have been avoided was the issue regarding the sofa. This should not have happened and is part of a housekeepers daily cleaning. The front desk should have taken care of this matter immediately and for this I am truly sorry. I know David did his best but he's a driver and does not really know how to handle guest complaints. He should have immediately passed on his report to the front desk. I truly apologize. I do want you to know that we do work hard to ensure that every guest is satisfied and truly happy with their stay and with the staff. I will not make excuses for the experience that you had, just simply know that I am truly sorry and appreciate your honesty.I would like to truly make it up to you. If you are ever in Laredo again, please contact me. I will be more than happy to offer you one complimentary night.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from GM on Sep 13, 2022
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from GM on Aug 2, 2022
Thank you very much for choosing Staybridge Suites. We thank you for answering the survey and are very happy to see that you enjoyed your stay. The staff is always happy to hear when a guest has had a wonderful experience. They work hard to ensure that every guest is comfortable and enjoys there stay. Thank you for the response

10/10 Excellent

roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from gm on Jul 26, 2022
Thank you very much for your response. The hotel staff always welcomes guest critiques, whether positive or negative. We value all of our guest and work hard to ensure that all of our guest have a comfortable stay. Thank you for choosing Staybridge Suites Laredo and look forward to hosting you in the future.

8/10 Good

Jesse

Stayed 1 night in Jul 2022

8/10 Good

Emmanuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Jun 2022
Response from gm on Jul 19, 2022
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Thank you for acknowledging the staff, they are always grateful when their service is recognized and acknowledged. It is what they strive for. We hope you will visit us again. Sincerely, Cynthia, Villarreal General Manager

10/10 Excellent

Josh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was spacious clean with the view that I wanted and also that is closed to any store or restaurant
Stayed 1 night in May 2022
Response from gm on Jul 19, 2022
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Cynthia, Villarreal General Manager

4/10 Poor

Richard

Business traveler
Liked: Cleanliness
Loud music, lousy stay
Super loud music blaring from club next door all night. Pretty terrible. Don’t stay here if you actually want a good night’s sleep. Staybridge should actually put that on their website.
Stayed 2 nights in Feb 2022
Response from gm on Feb 24, 2022
"Thank you for your candid review. We apologize that your recent stay did not meet expectations. It is unfortunate that you had to experience the problem with the music. We are working with our HOA to see what we can do to fix that problem. We work hard daily to ensure that the hotel is ready for a comfortable stay for our guests. It's unfortunate that the loud music put a damper on our hard work. For this I truly apologize. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Cynthia Villarreal General Manager

10/10 Excellent

Evelyn

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay there again everything was perfect.
Stayed 1 night in Feb 2022
Response from gm on Feb 18, 2022
Thank you very much for your response and positive comments. Our staff at the Staybridge Suites work very hard to ensure that our guests have a clean room; as well as, delivering professional service. We look forward to your next stay.

8/10 Good

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Dec 2021
Response from gm on Feb 18, 2022
Thank you very much for your response. We are very grateful to have been given the opportunity to serve you. We look forward to your next stay so that we can work harder to make your stay even more comfortable. Thank you

8/10 Good

Adilene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Alejandra, San Antonio

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We only stay for one night, we love everything pool,room, you name it
Stayed 1 night in Oct 2021
Response from Staybridge Suites Staff on Oct 26, 2021
Thank You Alejandra for your great review! We are happy that read that you enjoyed our amenities offered. We hope to welcome you back again when you are back in our area.

10/10 Excellent

Lynda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and would stay again
Stayed 1 night in Sep 2021
Response from Staybridge Suites Staff on Oct 20, 2021
Thank you Lynda for your wonderful review. We look forward to having you stay with us again in the near future.

10/10 Excellent

Reynaldo

Stayed 1 night in Jul 2021

2/10 Terrible

Emerson

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy to stay at
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable, clean and good.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Stayed 7 nights in Jun 2021

10/10 Excellent

Roland

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort
The hitel overall was good. My only real complaint was the lack of wifi for two of the three nights we stayed there
Stayed 3 nights in May 2021

10/10 Excellent

Pier

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel 100%recommendable. Super nice hotel.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to a night club, loud music until late night.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing! Friendly, helpful, and all around had wonderful customer service skills! Room was clean, beds were comfy, and anything we needed was taken care of quickly!
Stayed 11 nights in Feb 2021
Response from SBS Team on Mar 8, 2021
Thank you for your amazing review. We are delighted you enjoyed our hotel

10/10 Excellent

Vanessa, Austin, TX

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I was so impressed with how clean and new my room felt! It was perfect for cooking and working. The beds were so comfy too! Only downsides were the fan in my room was loud when it would automatically turn on that it would wake me up. Once I learned how to turn it off, there weren’t any problems. Additionally, I don’t know if this is because of the pandemic but the breakfast tasted old like some items had been left out too long. The hotel is around so many restaurants and the personal kitchen is great so you have plenty of other options.
Stayed 5 nights in Jan 2021
Response from Staybridge Suites Laredo Staff on Jan 20, 2021
Vanessa, Thank you for your honest great review ! We will make sure to address any changes needed to our staff and we hope to welcome you back soon!

8/10 Good

CLARENCE

Stayed 4 nights in Dec 2020
Response from SBS Team on Dec 29, 2020
Thank you

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Very comfortable and clean good to see updated carpets and appliances. Pet area could improve very dirty
Stayed 1 night in Dec 2020
Response from SBS Team on Dec 29, 2020
Thank you for your feedback

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2020
Response from SBS TEAM on Dec 29, 2020
Thank you

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2020
Response from SBS Staff on Dec 13, 2020
Thank you

8/10 Good

Hermes

Traveled with family
Liked: Cleanliness
Great rooms but music from bar can be heard.
The hotel is right next to a bar called cowboys. They had their doors open blasting music till 2am. You can vlearly hear all that from the hotel. They should communicate with the bar and let them know of these issues.
Stayed 1 night in Nov 2020

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2020
Response from SBS Team on Nov 29, 2020
Thank you

2/10 Terrible

DISSATISFIED, Laredo

Traveled with family and small children, Traveled with pets
Disliked: Amenities, property conditions & facilities
The hotel was very noisy. My family and I were awake most of the night due to all the ruckus. The hotel had a strong smell of paint thinner and paint. The free breakfast consisted of fruit bars and old packaged muffins. The pet fee was ridiculously high. Based on the experience we had at the Staybridge In Laredo, we would’ve been better off at the MOTEL 6 across the street. We paid more for a “better” hotel and turned out to be a bad experience. NEVER AGAIN!
Stayed 1 night in Nov 2020

8/10 Good

Teresa

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2020
Response from SBS Team on Nov 17, 2020
Thank you!

10/10 Excellent

Wayne

Liked: Cleanliness, room comfort
Room was really clean. Comfortable bed and nice amenities. Would definitely stay here again.
Stayed 1 night in Nov 2020
Response from SBS Team on Nov 17, 2020
Thank you for your survey! Hope to see you again.

10/10 Excellent

Verified traveler

Stayed 4 nights in Jul 2020
Response from Alfredo on Aug 28, 2020
Thank you!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staybridge Suites Laredo
Great staff and room!
Stayed 4 nights in Apr 2020
Response from SBS Laredo Team on May 16, 2020
Thank you!