Interior

Reviews of Hilton Garden Inn Las Cruces

3 out of 5
Hilton Garden Inn Las Cruces
2550 Don Roser Dr, Las Cruces, NM

Reviews

9.0

Wonderful

Rating 10 - Excellent. 636 out of 1004 reviews" "
Rating 8 - Good. 246 out of 1004 reviews" "
Rating 6 - Okay. 76 out of 1004 reviews" "
Rating 4 - Poor. 28 out of 1004 reviews" "
Rating 2 - Terrible. 18 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Doug

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The room was very clean and the food was excellent.
Stayed 1 night in Mar 2024

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unusually good front desk clerk. He was very busy, bombarded with interruptions from guests and phone calls that he handled perfectly. A classy, well maintained property that exceeds my expectations.
Stayed 1 night in Mar 2024

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good place to stay. Near the venue, close to gas station and eating places.
Stayed 1 night in Mar 2024

10/10 Excellent

Walter

Good location
Stayed 1 night in Mar 2024

10/10 Excellent

Leona

Traveled with family
Room has lots of space
Stayed 1 night in Mar 2024

6/10 Okay

Erika

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Thank you getting a new place to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, well-maintained property. Front desk woman was both very competent and delightful.
Stayed 1 night in Feb 2024

10/10 Excellent

Kevin, Rochester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Feb 2024

6/10 Okay

Samantha, Cedar Rapids

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and comfortable bed. I felt safe staying here. The only thing I would say is there isn’t a lot of parking.
Stayed 8 nights in Jan 2024

10/10 Excellent

Nuannong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feel like home, very comfortable
Stayed 1 night in Feb 2024

8/10 Good

Verified traveler

Traveled with partner, Traveled with pets
This hotel looks nice and one person at the front desk upon arrival was very welcoming. The room information stated the rules for fresh linens. What isn't stated is that your room isn't cleaned unless and until linens are changed. So we had to request our trash be removed each day. I suggest larger trash cans as some of us travel for enjoyment and have food receptacles/trash and lots of empty water bottles to discard daily. Also, vacuuming should occur at least every other day when room is occupied. Food was really good. We had breakfast daily and burgers for dinner one evening. Cook was friendly.
Stayed 4 nights in Jan 2024

6/10 Okay

Samantha

Disliked: Staff & service
I do know why their prices are so high in the mini store. The snickers ice cream is prices at $8 each bar, they probably paid $15 for the whole box of 12. Why the markups??? Bed was uncomfortable and my shower was missing conditioner. Hotel lobby smelled nice and was clean
Stayed 1 night in Jan 2024

4/10 Poor

Ma Guadalupe, Santa Fe

Traveled with family
Disliked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, property conditions & facilities
Love the Southwestern decor.
Stayed 2 nights in Jan 2024

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Jan 2024

10/10 Excellent

Arlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at front desk. Easy to check in. Nice property loaded with amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't remember his name, but the front desk receptionist was awesome!! Great customer service. Even better, there's a bar 50 feet away on the other side of the lobby.
Stayed 1 night in Jan 2024

10/10 Excellent

Skylar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was amazing!
Stayed 1 night in Jan 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

David

Stayed 1 night in Jan 2024

10/10 Excellent

Robert, Temecula

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Stayed 1 night in Jan 2024

10/10 Excellent

Barry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Elijah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Beau

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a cozy stay. But our bathroom could have been cleaned thoroughly in our room. Bed was comfy. Staff were nice and welcoming. The gym was great.
Stayed 1 night in Jan 2024

6/10 Okay

Dinesh

Liked: Cleanliness, staff & service, amenities
Major issue was the room heater. It was heating very slowly and making too much noise. Couldn't sleep properly. Everything except this is good.
Stayed 1 night in Jan 2024

6/10 Okay

Birant

Disliked: Cleanliness
Nothing unique
Stayed 1 night in Dec 2023

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room with nice amenities and toiletries. Enjoyed the coffee station in the room since we usually skip breakfast. Staff was friendly and efficient.
Stayed 2 nights in Jan 2024

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Adrienne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and tidy, great service and pets were welcome!
Stayed 1 night in Dec 2023

2/10 Terrible

Luis, Allen

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Probably one of the worst experiences traveling was to deal with the staff in the hotel, I’d check in at midnight after a long driving and around 9am the cleaning crew enter in my room while I was naked doing my things with my naked wife, when I’d ask the lady why she was doing in my room she say that they need to get into the room to check if we already left so she can clean,I ask her at what time was the check out and she say that at noon but that she need to go inside to check ,I’d told her that if I’m not checking out yet means that I am still there, and I was so upset that I call her stupid for what she did and then she say that that was the policy of the Hilton’s that they can get in anytime she was very scare because she see is naked and she left ,then while I was getting my breakfast a lady named Clarisa told me that they will report me to Expedia because I make the lady cry, I told her that I want to talk to the manager so we can clarify the situation and she say that there was not manager on duty because she was out for holidays, so nobody can asset to me regarding this incident,I email to rodriguez the manager that Clarisa told me that was her manager but she never reply back,she after I’d check out Clarisa ask me to leave the property,I told her that if I was doing something wrong to call the police so we can clarify the situation but she refuse,I told her that I will complain with her manager she told me that she already make a report to her and to the corporate
Stayed 1 night in Jan 2024

10/10 Excellent

Desirae

Stayed 1 night in Dec 2023

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to a Circle K with a lot of traffic and loud motorcycles.
Stayed 1 night in Dec 2023

10/10 Excellent

Chenoa

Traveled with family and small children
The hotel was great in every way possible.
Stayed 2 nights in Dec 2023

8/10 Good

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
The property was loud. It isn’t very sound proof.
Stayed 4 nights in Dec 2023

10/10 Excellent

Kurt

Liked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Kathleen

Liked: Cleanliness, staff & service
Thought the breakfast was included because worded on site that cost is associated with take away, not if you stay to eat. Incorrect. There is a fee for breakfast whether you take it away or eat there. Misleading.
Stayed 1 night in Dec 2023

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nights Stay
Hotel was amazing. Very spacious and clezn
Stayed 1 night in Dec 2023

10/10 Excellent

Glenna

Traveled with partner
This hotel is well managed, well cared for and very comfortable rooms! Loved staying here.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Internet Issues!
There was basically no Wi-Fi. The available network for guests couldn't be found. When I found it, I usually couldn't connect to it. When I did get connected the signal was so weak that it barely worked. I needed internet in my room for work and it was very frustrating to experience this issue. The front desk attendant tried to help but the recommendations didn't work. I'll be visiting Las Cruces in the future, but would be hesitant to stay here because of this issue, even though I liked the hotel.
Stayed 3 nights in Dec 2023

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect for us.
Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Stayed 1 night in Dec 2023

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room. Close to highway. Comfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Kazue

Liked: Cleanliness
Stayed 2 nights in Dec 2023