“Nice Hotel”

We only stayed one night, there for a wedding. The check-in went smoothly and they were accommodating to our request of a room not close to traffic noise. The room was clean neat, however, there was still a slight smell not sure if because hotel is older or was the cleaning solutions used. Had poor drainage in bathroom. We had an upstairs room.

“it was great time!”

i made reservations for a king bed but the hotel gave me two beds. i was not impressed with that when they said it was book 3 weeks in advance and the internet said we got a king bed. other then that hotel was great!

“Not very exciting area, but conveniently right off the 10. A little dark and dreary at night.”

A little dark and dreary at hotel rooms on the side, and just not much lighting. You have to enter through a few back doors and up back stairs - as a young woman traveling on my own it made me nervous. Otherwise, great size rooms, great amenities including free wifi and hospitable front desk. Balcony on my room for no extra charge. A great place for a quick stay.

“Not impressed”

The is somewhat of an old motel. I had to call maintenance twice to resolve different issues. I was a little put off by their energy surcharge policy. I didn't mind paying the additional $2.50 a day but I couldn't understand why they just don't put it in the cost of room upfront. So, I had to pay an additional $10 at check out.

“A Las Cruces Landmark, but showing its age”

This hotel used to be the Holiday Inn, and has an interesting layout with guest rooms overlooking the pool in the interior courtyard. The bargain rooms, however, are located at the long, dark, dated corridor along the back of the original building. The room was clean, but the first had plumbing problems, so I was moved to another room. This room was also clean and the bed comfortable. The plumbing is dated, so expect some temperature fluctuations in the shower. Overall, it was a decent value since I stayed for 3 nights and received the discount.

“Nice but not great”

The lobby area of the hotel is very nice, with the shops and restaurant area, but once you get back to the rooms you can tell this is an older hotel. The room was clean, but was not serviced during our two night stay. When we brought this up to the front desk that evening we were asked if it was our fault by leaving the "do not disturb" sign out then told house keeping was gone for the night and there was nothing they could do. When I asked for a set of towels you would have thought I was asking for free nights stay. I also informed the person at the front desk at check out about this and again was questioned about the "do not disturb" sign. By the way we did not even have one. The room was also very noisy. When the person in the room next door took a shower you would have swore he was using yours. Again this is an older hotel that has had the main area remodeled to look new. Overall for the money is was not a bad stay but I would spend a little extra and stay in a newer hotel next time I'm in Las Cruces.

“No refunds for crooked soda machine”

The soda machine only gave 1 drink instead of two so my daughter went to the desk and was told they would only refund her money to her parent so i went to the desk and I was told they did not refund for the soda machines which was fine but why didn't you just tell her that instead of embarrassing me by going up there in front of other guest

“Comfortable”

The hotel was clean and comfortable and the hotel staff went out of their way to help in any way possible.

“Average room for an above average price”

This room was decent, but not up to par with the rating it's apparently been getting ( I believe 4.3 stars was the rating this hotel received). Room was clean, but not overly comfortable. There was a maintenance issue when checking in, which was resolved in a timely manner. Luggage carts were available, but very difficult to push due to low air in the tires. No elevators. It's only 2 floors, but handicapped people and those with lots of bags are out of luck. I stayed at a different hotel chain in Houston the following night, which was rated at 3.5 stars. It was a good bit nicer; more amenities and nicer overall. I wouldn't say it was bad, but I'd search for another hotel if passing through that way again.