Miscellaneous

Reviews of Super 8 by Wyndham Las Cruces University Area

2 out of 5
Super 8 by Wyndham Las Cruces University Area
245 La Posada Lane, Las Cruces, NM

Reviews

5.8
Rating 10 - Excellent. 46 out of 220 reviews" "
Rating 8 - Good. 35 out of 220 reviews" "
Rating 6 - Okay. 32 out of 220 reviews" "
Rating 4 - Poor. 44 out of 220 reviews" "
Rating 2 - Terrible. 63 out of 220 reviews" "

5.6/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 12, 2024
Dear Samantha,Thank you for your perfect rating and for recognizing our staff! We're delighted to hear that you had a positive experience with them during your stay. Providing excellent service is a priority for us, and we're glad our staff met your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future! Sincerely, Hotel Manager

2/10 Terrible

Guadalupe

Disliked: Cleanliness, staff & service, property conditions & facilities
The WORST hotel iv ever stayed at!!! As soon as we walked into our hotel room, there was literally poop in the toilet that looked like it had been there for day. Stains on sheets, floor was stained looked like throw up! Please! If you have another option, take it!!!!!!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 28, 2024
Dear Guadalupe,We are distressed to see your comments. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maxine at front desk was very helpful, good rooms, hardworking staff
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Samuel,Thank you for your 5-star review! We're delighted to hear that Maxine at the front desk was very helpful during your stay. Providing excellent service to our guests is our priority, and we're glad she made a positive impression. We're also pleased to hear that you found the rooms good and appreciated our hardworking staff. Your feedback is greatly appreciated, and we'll be sure to pass along your compliments to Maxine and the rest of the team. We hope to welcome you back for another enjoyable stay in the future! Sincerely, Hotel Manager

2/10 Terrible

CAROLYN

Disliked: Cleanliness, staff & service, property conditions & facilities
Just bad
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 12, 2024
Dear CAROLYN,We have noted your 1-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.Sincerely, Hotel Manager

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
Room was super clean and organized.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Esteban,Thank you for the perfect rating and positive feedback! We're delighted to hear that you had a great experience and found the room super clean and organized. If there's anything else you'd like to share, or if there's anything we can do to make your future even better, please let us know. We value your feedback and look forward to serving you again!Sincerely, Hotel Manager

6/10 Okay

OCTAVIO

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 16, 2023
Dear OCTAVIO,Thanks for your visit to our hotel, and I'm disappointed to see a 6-star rating. Please tell us more about your stay and if we missed anything in terms of hospitality. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

10/10 Excellent

James

Liked: Staff & service
No issues
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 13, 2023
Dear James,Thank you for the perfect rating! We're delighted to hear that you had a flawless experience during your stay. If there's anything specific you enjoyed, or if you have any suggestions for improvement, feel free to share. We look forward to hosting you again in the future!Sincerely, Hotel Manager

2/10 Terrible

David

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear David,We have noted your 1-star review.I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.Sincerely, Hotel Manager

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was awesome
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 17, 2023
Dear Edward,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that you had an awesome experience during your stay. We look forward to providing you with more exceptional experiences in the future!Sincerely, Hotel Manager

2/10 Terrible

Crystal

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Bad strong smell
Immediately I could tell that the hotel was older and had seen better days, but I am not too picky so I figured I can't be that bad. The lobby and halls had a strong smell, I'd hoped the room would be better. It was not. Although the room was non-smoking, it had a thick stale cigarette smell that I just couldn't get over. It was hard to breath. I went to open up the window to try to air it out, found that our window was on the level with the parking lot and had no screen. And it really did nothing to improve the air in the room. It was late, so I tried to just go to sleep. I kept waking up and finally at 3:30am, unable to sleep I decided that I couldn't stay there my second night. I couldn't bare to be there another moment. I got up, took a shower and gathered my things. I went to check out. The gentleman behind the counter was apologetic and nice, but said that he was new and had to check with the manager about my second night. Next day I get an email, that because I did not cancel my reservation 24 hours in advance i would still be charged for the second night.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 10, 2023
Dear Crystal,We're sorry for your disappointing experience. We appreciate your feedback and will address the issues mentioned. Thank you for sharing your concerns, and we hope to have the opportunity to improve your impression in the future.Sincerely, Hotel Manager

2/10 Terrible

German

Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 24, 2023
Dear German,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

8/10 Good

rogelio

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 29, 2023
Dear Rogelio,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Look again somewhere else
Has bed bugs. Sink and bathtub wouldn't drain.halls reak of moth balls and drugs. Maintenance dude is up all hours of the night. The owners are super nosey. Towels are brownish/yellow. I wouldn't recommend this place to my neighbors dog...
Stayed 4 nights in Aug 2023
Response from Hotel Manager on Aug 31, 2023
Dear Guest,It is very disappointing to learn of the bad impression you made with the state of your accommodations. It is pretty serious, and we never condone things such as drugs in our hotel or on our premises. We provide a safe experience, and the safety of our guests is our first priority. The matter will be investigated and strictly acted upon. Already, the security and staff have been alerted to be more proactive and seriously listen and verify the claims if any suspicious activities are going on around the premises, as we are against such acts. Also, I noted all the issues mentioned and addressed them to the concerned departments. We request your understanding and continued patronage.Sincerely,Hotel Manager

10/10 Excellent

Tommie

Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 12, 2023
Dear Tommie,Thank you for the 5-Star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

2/10 Terrible

Paul

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 20, 2023
Dear Paul,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely,Hotel Manager

2/10 Terrible

Manuel

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible and dirty rooms
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 19, 2023
Dear Manuel,We apologize for the horrible experience you had with our hotel rooms. Your satisfaction is our top priority, and we deeply regret falling short of your expectations. We take cleanliness seriously, and we'll investigate to address any issues immediately. Please accept our sincere apologies, and we hope you'll consider giving us another chance to provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Daniela

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
At this time im still trying to get refunded as i checked in then immediately checked out. Should of knew by just the room key on how it looked. However room was not to my liking & had bugs in it. Haven't been able to contact them as they told me to call in a.m to get refunded after speaking to 3rd party i booked through. Said it should be no problem with being refunded however they are hard to get a hold of. I ended up having to sleep in my vehicle for the night due to all this so just overall very disappointed
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 19, 2023
Dear Daniela,We apologize for the terrible experience you had during your stay. We're deeply sorry for the issues you encountered with the room and the bugs. Our team takes your feedback seriously, and we'll investigate to prevent similar incidents in the future. We understand your frustration, and we hope you'll give us another chance to provide you with a more enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Mary

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Run down hotel but for price it was ok
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 2, 2023
Dear Mary,Thank you for your positive rating and feedback. We're glad to hear that despite the condition of the hotel, you found it to be a satisfactory stay considering the price. We appreciate your understanding and we continuously strive to provide value to our guests. If there's anything specific you think we can improve upon, please feel free to let us know. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Sincerely, Hotel Manager

2/10 Terrible

Julie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 23, 2023
Dear Julie, We have noted your 2-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely,Hotel Manager

2/10 Terrible

Nguyen

Traveled with family
Disliked: Cleanliness, property conditions & facilities
They will try to blame you to steel some things like towel and charge extra money from you. Never stay here.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 5, 2023
Dear Nguyen,We're sorry to hear about your negative experience. We take all feedback seriously, and we assure you that we do not condone or participate in any unethical practices. Our aim is to provide a positive and comfortable stay for all our guests. If you have any specific concerns or issues regarding your stay, we encourage you to reach out to our management team so that we can address them appropriately. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.Sincerely, Hotel Manager

4/10 Poor

Nailah

Business traveler
Disliked: Staff & service, property conditions & facilities
This property is being renovated; there is no parking for guests who are/have a vehicle towing another vehicle
Stayed 1 night in May 2023
Response from Hotel Manager on Jun 2, 2023
Dear Nailah,We apologize for any inconvenience caused by the ongoing renovations at our property. We understand that parking can be a concern, especially for guests with vehicles towing another vehicle. Your feedback is valuable to us, and we will take it into consideration as we work on improving our facilities and services. We appreciate your understanding and hope to provide a better experience for you in the future.Sincerely, Hotel Manager

2/10 Terrible

Zachary

Disliked: Cleanliness, staff & service, property conditions & facilities
The Workers and managers charged me $35 for a dirty towel, but yet in their receipt/contract it doesn’t state or show that I would have to pay for dirty towels that I cleaned up water spilled on their carpets. They do not wash their carpets. They do not handle customer service at all, and failed to maintain a professional and customer friendly service.
Stayed 3 nights in May 2023
Response from Hotel Manager on May 21, 2023
Dear Zachary,We apologize for any issues you experienced during your visit. Our highest priority is to ensure our guests have a positive and enjoyable stay. We have taken your comments seriously, and we are conducting a review of the matter to identify any areas for improvement. We value our guests and strive to provide exceptional levels of service. We are sorry that this instance did not reflect that. Sincerely, Hotel Manager

6/10 Okay

Mary

Liked: Staff & service
Super 8 La Posada
Fine, except TV did not work and no hot water.
Stayed 1 night in May 2023
Response from Hotel Manager on May 19, 2023
Dear Mary,Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the TV not working and the lack of hot water. Your feedback is valuable to us, and we will address these concerns with our team to ensure that such issues are resolved promptly for future guests. We appreciate your understanding and hope to have the opportunity to provide you with a better experience during your next stay.Sincerely, Hotel Manager

6/10 Okay

Randall

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Table in kitchen had a sticky residue. Property needs updating. Appeared to have permanent or sem-permanent residents. No meat or eggs with breakfast
Stayed 1 night in May 2023
Response from Hotel Manager on May 19, 2023
Dear Randall,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the sticky residue on the table and for the outdated condition of the property. We value your comments and will take them into consideration as we work towards improving our facilities. Regarding the breakfast, we appreciate your input and will evaluate our offerings to ensure a more varied selection in the future. We strive to provide a comfortable and enjoyable experience for all our guests, and we appreciate your insights as they help us enhance our services.Sincerely, Hotel Manager

8/10 Good

Gloria

Traveled with partner
The bed and pillows were comfortable. The blow dryer started on fire!
Stayed 1 night in May 2023
Response from Hotel Manager on May 16, 2023
Dear Gloria,We apologize for the inconvenience and concern caused by the blow dryer incident. The safety and well-being of our guests are of utmost importance to us. We take this matter seriously and will investigate the issue further to ensure that it does not happen again in the future. We appreciate your feedback regarding the comfortable bed and pillows, and we hope that you were able to enjoy a restful sleep despite the incident. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.Sincerely, Hotel Manager

4/10 Poor

Nancy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Just say no!
If you are looking for a clean place to sleep, this is not it! The check-in clerk was extremely pleasant and helpful and our room was quiet enough for sleep. Those are the only good things about this hotel. The floors in the room looked like they hadn't been vacuumed or swept for several days. There were several long hairs on the bathroom floor and there was no soap. The top covers of the bed had several fresh stains. The sheets had set in stains and several holes. We were charged a $35 deposit at check-in but then had to pay $10 for a missing third towel that was never in the room in the first place. The "light breakfast" was a cup of coffee. In hindsight, we should've just paid the extra $45 to stay somewhere else.
Stayed 1 night in May 2023
Response from Hotel Manager on May 16, 2023
Dear Nancy,We apologize for the disappointing experience you had during your stay. It is disheartening to hear that the cleanliness of the room did not meet your expectations. We take cleanliness and guest satisfaction seriously, and we will address these concerns with our housekeeping team to ensure improvements are made. Additionally, we apologize for any confusion or inconvenience regarding the deposit and missing towel charge. Your feedback is valuable to us, and we appreciate your honesty. We will use it to improve our services and provide a better experience for our guests.Sincerely, Hotel Manager

2/10 Terrible

bernadette

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are not cleaned old sheets on beds and bugs in rooms a lot of scary people outside all night yelling and doing who knows what a lot of drug activity and if you don’t get to breakfast when open u don’t get nothing
Stayed 3 nights in May 2023
Response from Hotel Manager on May 16, 2023
Dear Bernadette,We apologize for the negative experience you had during your stay. The issues you mentioned regarding cleanliness, pests, and disruptive behavior are concerning and not reflective of the standards we strive to maintain. We appreciate your feedback and will address these matters with our staff to ensure improvements are made. Your satisfaction and comfort are important to us, and we apologize for any inconvenience caused.Sincerely, Hotel Manager

2/10 Terrible

Bernice

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
very old smoke detector more than likely doesn’t work, missing cover on door lock inside room, vent in bathroom falling off, carpet old, stained and dirty, stairs in hallway dirty, website said continental breakfast, not true plus there was no breakfast due to vandalism, blankets had tears or burns, toilet tank cover wrong size, toilet took 30seconds to flush, bathroom dirty, shower head made loud noise, sink missing stopper, bed sounded like it was going to break, room hallway smelled bad, no trash Can in room,
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 17, 2023
Dear Bernice,I'm sorry to hear about your negative experience during your stay with us. We strive to maintain the highest levels of cleanliness and guest satisfaction, and it sounds like we fell short during your visit. We appreciate your feedback and will work to address the issues you've mentioned with our team. We apologize for any inconvenience caused, and we hope you'll consider staying with us again in the future so we can show you the improvements we've made.Sincerely, Hotel Manager

4/10 Poor

Timothy

Stayed 1 night in Jan 2023
Response from Hotel Manager on Mar 1, 2023
Dear Timothy,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failings you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future. Sincerely,Hotel Manager

6/10 Okay

andrew

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2023
Response from Hotel Manager on Mar 10, 2023
Dear Andrew,Thank you for taking the time to rate your experience at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

4/10 Poor

Edward

Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms need a lot of work
Stayed 1 night in Jan 2023
Response from Hotel Manager on Feb 2, 2023
Dear Edward,Thank you for taking the time to review our hotel. We are sorry to hear that you were not satisfied with our rooms. We take feedback from our guests very seriously, and we will be sure to address the issues you have raised. We always strive to provide the best experience for our guests, and we apologize for any inconvenience you may have experienced. If you have any further feedback, please don't hesitate to contact us. Thank you again for your review, and we hope to have the opportunity to serve you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Duwayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
It was a great value for the price. Staff was friendly and the room was quiet and clean. I forgot my drivers license at the counter at check in and they secured it until i cam back to get it.....perfect......friendly and honest. :-)
Stayed 3 nights in Jan 2023
Response from Hotel Manager on Jan 25, 2023
Dear Duwayne,Thank you for taking the time to leave a review about your stay with us. We are thrilled to hear that you enjoyed your stay, found our staff to be friendly and helpful, and that your room was clean and quiet. Your kind words about our staff securing your license until you returned are especially appreciated. We hope to have the pleasure of welcoming you back soon!Sincerely, Hotel Manager

4/10 Poor

Cutberto

Business traveler, Traveled with family
Liked: Amenities
Disliked: Cleanliness
Location is very convenient, very close to NMSU where we need to be. Our room was not well kept, AC not working, fridge and micro could not be plugged anywhere. We had to be changed to another room which I must say was a completely different experience. Reception staff on the night was useless, however kudos to the morning staff and maintenance guy for helping out next morning.
Response from Hotel Manager on Jan 20, 2023
Dear Cutberto,We apologize for the inconvenience you experienced during your stay. We take pride in providing excellent service and a comfortable stay for our guests, so we are sorry that we did not meet your expectations. We appreciate that you took the time to bring all the issues to our attention, and we will use your feedback to help improve our services in the future. Thank you for your understanding.Sincerely, Hotel Manager

4/10 Poor

alissa

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, definitely not like it is advertised. Avoid if possible!!
Response from Hotel Manager on Dec 31, 2022
Dear Alissa,We apologize for the impression you received from your stay at our hotel. We take feedback like yours seriously, as it helps us improve our guest experience. We are currently taking steps to ensure that our hotel is kept to a high standard of cleanliness and safety. We hope you will give us the opportunity to show you the improvements we have made in the future. Thank you for your review.Sincerely, Hotel Manager

2/10 Terrible

James

Stayed 1 night in Dec 2022
Response from Hotel Manager on Jan 1, 2023
Dear James,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

2/10 Terrible

Efren

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for. Cheap. Outlet in bathroom didn’t work. Hot water barely comes out. It was s weak it took mora than five minutes to get warm. Ac temp control you can’t control. Seems no one maintains outside this motel. Thrash overfill around the bldg. However staff was very helpful and friendly. Accommodating
Stayed 1 night in Nov 2022
Response from Hotel Manager on Nov 12, 2022
Dear Efren,Thank you for your feedback! We're sorry to hear that you didn't enjoy your stay with us and that you found the room to be cheap and not up to your standards. We hope that you will give us another chance in the future.Sincerely, Hotel Manager

6/10 Okay

Kimberly

Traveled with family
Disliked: Cleanliness, staff & service
Super 8
Checked in. No towels of any kind in room. frozen beer in trash. Bathroom not cleaned; hair in tub drain. Breakfast was sad. Arrived at 9 and hostess refused to make more coffee because it was close to closing. Sunday, we had choice of waffles or cold cereal. There was no milk for the cereal and I dont eat waffles. Orange juice also out both Saturday and sunday.
Stayed 2 nights in Oct 2022
Response from Hotel Manager on Nov 1, 2022
Dear Kimberly,We are sorry to hear that it was not as per your expectations and that nothing seemed to be right during your stay with us. We have seriously taken note of all the points mentioned in your review and will take the necessary steps to improve our guests' experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely,Hotel Manager

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy
The lobby smelled like weed. The clerks were friendly but definitely high. The room was filthy! There was a hairball in our bed, the floor was stained, the sheets were stained and not cleaned. The walls were smudged. Looked like it potentially had bed bugs. We ended up just leaving and not even staying the night there. Got a room across the street at holiday inn express.
Stayed 1 night in Sep 2022
Response from Hotel Manager on Oct 3, 2022
Dear Michael,It is disappointing to learn that your accommodations left a bad impression on you. As a hotel or property, we never tolerate things like weed. Keeping our guests safe is our highest priority. A thorough investigation and strict action will be taken in this matter. We have already alerted the security and staff to be more proactive and to listen to and verify any claims if any suspicious activities occur around the premises, as we are against such things. Also, note all the other issues you had during your stay and take the necessary actions to resolve them. We appreciate your understanding and continued patronage.Sincerely,Hotel Manager

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was fairly basic. TV did not work, nothing seemed very clean. Stained towels, bedspreads, mirrors. Non-smoking room, but the whole space smelled of smoke anyway.
Stayed 8 nights in Sep 2022
Response from Hotel Manager on Oct 2, 2022
Dear Guest,Please accept my sincere apologies for your unpleasant experience while staying with us. It's not the kind of experience we want our guests to have. Feedback from our guests is very significant to us. I have taken note of the issues you raised and will have the relevant team resolve them. I hope you will give us another chance to serve you better. Sincerely,Hotel Manager

4/10 Poor

Amber

Disliked: Cleanliness, room comfort
Bring a candle
Our receptionist was amazing, very friendly and even recommended a local restaurant - Thank you for that. We picked a smoking room so we expected for there to be a an odor, but our room smelled like urine. We couldn't tell if the smell was coming from the carpet or the beds. Our door did not have a security lock on it.
Stayed 2 nights in Sep 2022
Response from Hotel Manager on Sep 7, 2022
Dear Amber,Thank you for staying with us and taking the time to let us know about your experience. Though you were happy with our amazing and exceptional staff, we are sorry your stay was anything less than exceptional. We have shared your review with our team so we can ensure improvement. We hope you will give us another chance, as we would love you to enjoy the exceptional stay you deserved on this trip. Sincerely,Hotel Manager

4/10 Poor

Ruth

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We had to rewire tv, frig, etc. Wiring not up to code. TV did not work and some of the lights
Stayed 1 night in Aug 2022
Response from Hotel Manager on Sep 1, 2022
Dear Ruth, We deeply apologize for all the inconveniences you experienced with the stay. This was certainly not the kind of stay you might have expected. We are acting on each of them with high priority. We will make sure this is an isolated incident and it does not happen again. Please visit again.Sincerely, Hotel Manager

2/10 Terrible

Victor

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom has a lot of ants on the floor and inside the bathtub
Stayed 1 night in Aug 2022
Response from Hotel Manager on Aug 21, 2022
Dear Victor ,I’m sorry that you had an unpleasant experience with us, and that you left dissatisfied. We take pride in meeting the needs of a wide variety of guests, and I regret that we couldn’t satisfy you. We have a vigorous pest control program and can assure you that there are no ants or any other pests in our rooms. Still, I’m sorry for whatever lapses caused your experience to be less than pleasant. We would appreciate your kind understanding and request a rethinking of the visit.Sincerely,Hotel Manager

2/10 Terrible

Elisa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2022
Response from Hotel Manager on Aug 2, 2022
Dear Elisa, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I'm looking forward to seeing you again. Sincerely, Hotel Manager

8/10 Good

Lisa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There seemed to be a lot of street people hanging around outside. In fact when we left there were cops in the back and nobody in the front to tell be bye thank you or anything. Overall it was a good stay.
Stayed 2 nights in Jul 2022
Response from Hotel Manager on Jul 29, 2022
Dear Lisa, Thanks for your stay and I'm glad to know overall you had a good stay, other than the unavoidable incidents. We look forward to your next visit. Sincerely, Hotel Manager

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed…
We were very disappointed….the toilet did not work….the microwave did not work, there was a strong odor in the room….there was only one light near the door, so the rest of the room was dark, there was loud talking in the hallway most of the night …this was a terrible experience for our family….
Stayed 1 night in Jul 2022
Response from Hotel Manager on Jul 14, 2022
Dear Guest, I absolutely regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. We take feedback from them very seriously. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely, Hotel Manager

4/10 Poor

Francisca

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and need update
Stayed 1 night in Jul 2022
Response from Hotel Manager on Jul 17, 2022
Dear Francisca, Thank you for posting the candid review about the cleanliness and property. The cleanliness issues you encountered have been addressed with our housekeeping team and we will improve our process to ensure we reach the highest standards. We apologize for the inconveniences, and should you return to our area, we hope you will consider staying with us again. Sincerely, Hotel Manager

2/10 Terrible

Beverly

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

shirley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Hotel Manager on Jun 21, 2022
Dear Shirley, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Hotel Manager on Jun 13, 2022
Dear Daniel, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager

2/10 Terrible

MICHAEL

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2022