Business center

Reviews of Hotel Plaza Las Matas

4 out of 5
Hotel Plaza Las Matas
Calle de Martin Iriarte, 2F, Urbanizacion Las Matas, Las Rozas de Madrid, Madrid

Reviews

8.4

Very Good

Rating 10 - Excellent. 91 out of 204 reviews" "
Rating 8 - Good. 77 out of 204 reviews" "
Rating 6 - Okay. 26 out of 204 reviews" "
Rating 4 - Poor. 5 out of 204 reviews" "
Rating 2 - Terrible. 5 out of 204 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

edgar

Traveled with partner
Liked: Staff & service, property conditions & facilities
Everything was ok. Definitely will recommend.
Stayed 3 nights in Feb 2024

10/10 Excellent

Hamid

Liked: Cleanliness, staff & service, property conditions & facilities
Very good ataff
Stayed 7 nights in Jan 2024

10/10 Excellent

Nagib, Quito

Stayed 2 nights in Nov 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Jorge, Miraflores

Liked: Staff & service, property conditions & facilities
All good with the hotel but as with all hotels I used this time around in Europe (Spain and Germany), the rooms have that embedded tobacco smell! Other than that all good. Very frie dly personnel.
Stayed 1 night in Sep 2023

10/10 Excellent

Pablo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, el personal es muy amable.
Stayed 1 night in Sep 2023

10/10 Excellent

Steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Jul 2023

10/10 Excellent

Hamid

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It is a small hotel with a very friendly staff. Rooms are nice and very clean and comfortable.
Stayed 3 nights in May 2023

2/10 Terrible

Anthony

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They would not refund a mistaken 14-day stay when it was 2. Always screen-shoot your Orbitz when booking this terrible place.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Pleasant stay. Slept well. No tea/coffee making facilities in the room. Could have done with a second pillow. Poor view from window. Very helpful reception staff.
Stayed 2 nights in Oct 2022

10/10 Excellent

Lakhdar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was excellent and close to everything.
Stayed 3 nights in Oct 2022

10/10 Excellent

Keith, Williamsburg

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice, staff were friendly. Pillows were flat, but no real complaints. This was a quick overnight stay on our way to Portugal.
Stayed 1 night in Oct 2022

8/10 Good

Mihail

Traveled with family
Liked: Cleanliness, staff & service
The room is nice and clean, The property overall is nice, but it is next to the train station. There is no noise, but the view is not pleasant. Area around the hotel is nice, and it has nice cozy restaurants around, and a carfour (grocery store) next to it. Parking is extra for 5 euro a day, and every time when enter you have to ring the button and give the room number. Shower was having an issue in my room. At full pressure, flooded the bathroom and the hole way. Overall I recommend the property for the price.
Stayed 6 nights in Jul 2022

10/10 Excellent

khaled

Stayed 1 night in May 2022

6/10 Okay

Jesus

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is not as it was 2 years ago, unfortunately.
Stayed 1 night in May 2022

10/10 Excellent

Gladys, Rahway

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking and location
Stayed 3 nights in Dec 2021

10/10 Excellent

AGUSTIN ENRIQUE

Stayed 1 night in Dec 2021

10/10 Excellent

AGUSTIN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I like the place.
Stayed 5 nights in Dec 2021

10/10 Excellent

AGUSTIN

Stayed 1 night in Dec 2021

8/10 Good

Eduardo

Stayed 1 night in Nov 2021

6/10 Okay

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightclub underneath hotel
I've stayed at this hotel several times before, and have thus come back repeatedly - as a happy customer. This time, to my surprise in the retail space underneath the hotel - and literally underneath my room 119 - there is now a nightclub. As I rocked to sleep, I made a mental note to identify the quiet rooms the next morning. When you book, make sure you request a room in the range 122 - 157. They are in a different wing, and that should be a lot quieter.
Stayed 1 night in Oct 2021

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel.....lousy WiFi
Your hotel service was great, great personnel, but your WiFi does not reach the 3rd floor and could not use it at all during my stay. NOT GOOD!!!
Stayed 1 night in Oct 2021

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madrid 21
Nice comfortable hotel near the A6 highway. It was clean, and the staff were real nice people.
Stayed 1 night in Jun 2021

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Jose, Calary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and service, good friendly staff, so far so good I will come back.
Stayed 4 nights in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019

8/10 Good

jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Check in quick and polite & underground parking available Negatives: Bathroom had a strong fecal odor Hair dryer piece broken kept falling off 1 of night stand lights flickered daily Only 1 hook for towel.. room and towels for 2 people
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, good location, very handy for Las Rozas outlets. Spacious room and nice staff.
Stayed 1 night in Aug 2019

4/10 Poor

Ricardo

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Ok but not good
to begging with, I am traveling with my 13yo and 11yo kids as specified on my booking, but on the room it was only provided with a king size bed and a double sofa bed, so we been forced to share beds, the hotel it is a bit wear out now maybe it was a 4 stars before but definitely not now, breakfast very poor not enough options and also if you are one of the last coming down you will have the left overs as they don’t refill, so I will say it is no worth it get another options if you can
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms very clean and spacious. Staff friendly and helpful . Special mention to Joanna for assisting with my boarding pass on return journey
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious clean room. Friendly helpful staff. Quiet secure surroundings. Parking for your car. Great breakfast with lots of selection for any preferences. Excellent value. We enjoyed our stay there.
Stayed 3 nights in Jul 2019

10/10 Excellent

Stanka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was soooo nice and helped me when I needed it. The room was clean and everything worked.
Stayed 8 nights in Jul 2019

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
We enjoyed our stay at Plaza Las Matas. The room was clean and the bed was very comfortable. We found the staff to be friendly and helpful. We found a lovely pizza restaurant to eat in on our first night. It was very easy getting the train into Madrid centre - very helpful member of staff sorted out our ticket and told us where to get off. All in all a good place to stay for two nights.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fully satisfactory. No problems or complaints. Good value for money. Very close to train station but with no noise disturbance. C10 train runs directly to and from the airport.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
The staff were excellent willing and available to be of service to u
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Feb 2019

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel at a good price
The staff at the hotel were very helpful and explained any details and helped with any travel questions. Van Goigh is a very good restaurant within a couple minute walk. Supermarket right next door with anything you needed. The breakfast Buffett was pretty good a wide variety of food and a good amount of fresh fruit. Free parking ad I had s car and a easy drive to Madrid
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, clean,
this Hotel is clean, nice staff, hotel is 4 minutes walk to the train station that will bring you straight to the airport, next time I go to Madrid I will go to this hotel
Stayed 4 nights in Sep 2018

10/10 Excellent

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy family stay
Very pleasant hotll for the price
Stayed 1 night in Aug 2018

6/10 Okay

Jesús, Florida

Liked: Cleanliness, staff & service, room comfort
Air conditioned is needed always. The small garden at the entrance of the hotel is terrible dirty, plenty of trash, papers and dog’s issues...
Stayed 2 nights in May 2018

2/10 Terrible

Verified traveler

Disliked: Room comfort
No air conditioning. The staff said open the window if you it is too hot. When we open the window the noises is terrible because the train station is just a few meters. In addition there is supermarket advertising which is ON all night and it’s ligjht bother uan advertising of A w
Stayed 2 nights in May 2018

8/10 Good

Hank, Waldron, IN

Liked: Staff & service, property conditions & facilities, room comfort
Hotel in family neighborhood
Great desk staff, always helpful. Maids need to be more thorough, but room was cleaned acceptably. Room similar to a Red Roof in USA
Stayed 4 nights in Oct 2017

10/10 Excellent

Julia, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, friendly service, great deal.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Nice location, with enclosed parking and a very nice breakfast. Wi-fi worked great. Supermarket next door.

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

MARTINE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bel établissement. Beaucoup de restaurants dans le secteur à distance de marche.
Stayed 1 night in Mar 2024