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Reviews of Caesars Palace

4.5 out of 5
Caesars Palace
3570 Las Vegas Boulevard South, Las Vegas, NV

Reviews

7.4

Good

Rating 10 - Excellent. 4496 out of 11278 reviews" "
Rating 8 - Good. 2202 out of 11278 reviews" "
Rating 6 - Okay. 1827 out of 11278 reviews" "
Rating 4 - Poor. 1397 out of 11278 reviews" "
Rating 2 - Terrible. 1356 out of 11278 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice inside
Stayed 2 nights in Apr 2024
Response from Kimberly on Apr 25, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Isabel Theile

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great but you have to pay for your coffee in the room now also I had no hairdryer. It felt like minimum on everything. The elevators were kind of scary rattling. For the price per room and I rented 2 … it was disappointing Have stayed and cheaper places with more amenity and at least free coffee.
Stayed 2 nights in Apr 2024
Response from Dan on Apr 24, 2024
Thank you for taking the time to share your thoughts. Guest satisfaction is our number one priority.

10/10 Excellent

Jared Campbell

Traveled with family
Liked: Amenities, property conditions & facilities
Great experience
Stayed 4 nights in Apr 2024
Response from Dan on Apr 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Donna

Traveled with family
Disliked: Property conditions & facilities
The hotel is showing its age minor repairs show be done like painting and carpets cleaning on the first floors
Stayed 5 nights in Apr 2024
Response from ALM on Apr 24, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Poor

Angie

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The pool area was superb.
Stayed 3 nights in Apr 2024
Response from Doug on Apr 24, 2024
Hello Angie, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 3 nights in Apr 2024
Response from Doug on Apr 24, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

John

Traveled with family
Awesome place, a lot of things to do without ever leaving the property. It was very clean, food was delicious and was not too expensive.
Stayed 3 nights in Apr 2024
Response from Doug on Apr 24, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Deanna Jo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fantastic and we were impressed with the hotel/casino. We did upgrade our room to check in early but was worth every penny.
Stayed 3 nights in Apr 2024
Response from John on Apr 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Kathleen

Traveled with group
Liked: Staff & service
Disliked: Amenities
Checking in was a nightmare. They tried to charge $65 for early check-in so we waited 4 hours to check-in. I attempted to use Express check-in but their kiosks were all down so the lines for traditional check-in snaked around the lobby. It was ugly - angry people, noisy & not the way you want to start your stay. Then got to the room which felt rundown - chipped furniture, poor water pressure - not what I am used to at Caesar’s.
Stayed 2 nights in Apr 2024
Response from Michelle on Apr 23, 2024
Hello Kathleen, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Okay

Kimberly D

Traveled with family
The bathroom smelled like a sewer and they tried to charge for minibar when not used.
Stayed 3 nights in Apr 2024
Response from Michelle on Apr 23, 2024
Hello Kimberly, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Eloy

Liked: Cleanliness, staff & service, property conditions & facilities
Love the pool
Stayed 1 night in Apr 2024
Response from Michelle on Apr 23, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Gelsiniy

Liked: Property conditions & facilities
Disliked: Staff & service
Bad service, too many ppl, but hotel is beautiful and views from the rooms. Hope they will take seriousply the service, very bad(((
Stayed 1 night in Apr 2024
Response from Michelle on Apr 23, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Apr 2024
Response from ALM on Apr 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Shekhar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in took 45 mins which is way too long. There was a long line up. Staff was good but they need more staff or faster check in process.
Stayed 1 night in Apr 2024
Response from Dan on Apr 23, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Ally

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from ALM on Apr 24, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

HONG

Traveled with family
Liked: Staff & service
Condition
Stayed 2 nights in Apr 2024
Response from ALM on Apr 23, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Dan on Apr 24, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from ALM on Apr 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Michael

The room is gorgeous, the check in was brutal. Wait times
Stayed 1 night in Apr 2024
Response from ALM on Apr 23, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Supaporn

Liked: Cleanliness, staff & service, property conditions & facilities
I love this place
Stayed 1 night in Apr 2024
Response from Doug on Apr 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Fini

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place ! Will be back. Nice and clean
Stayed 1 night in Apr 2024
Response from Doug on Apr 23, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Doug on Apr 24, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 Terrible

Tina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Apr 2024
Response from John on Apr 24, 2024
Hello Tina, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

Lorna

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
We only had one staff member that was actually wonderful and helpful. The rest were rushing in didn’t seem to care
Stayed 1 night in Apr 2024
Response from Michelle on Apr 23, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Nancy, Elmhurst

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from John on Apr 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Eric, Peoria

Stayed 1 night in Apr 2024
Response from Michelle on Apr 23, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

6/10 Okay

Clarissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great. Front desk clerk was so sweet and helpful. Was unable to check out on the machine and attendant was rude. Starbucks employees don’t know what they’re doing.
Stayed 1 night in Apr 2024
Response from Latrice on Apr 22, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed at other Vegas properties, including Bellagio only two weeks ago, and this was by far my favorite. The staff was extremely accommodating and pleasant. Shout out to Tomek and Pablo at the check in counter for going above and beyond in helpfulness! The elevators in the Augustus Tower were prompt and never crowded. Our floor and room were very quiet, despite evidence of other guests around us. The hotel had good options for take out and casual dining. Connecting to The Forum shops was a bonus. All our food was excellent, esp the Bacchanal buffet and The Brasserie for brunch. Would definitely stay here again.
Stayed 3 nights in Apr 2024
Response from Michelle on Apr 22, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Julie

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Nice jacuzzi tub. Just wish they offer a fridge, coffee, and better bathroom amenities
Stayed 2 nights in Apr 2024
Response from Christina Banks on Apr 22, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Christina Banks on Apr 23, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Christine, Alameda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the pools.
Stayed 3 nights in Apr 2024
Response from Michelle on Apr 21, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Steve L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Michelle on Apr 22, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

8/10 Good

Olibeth, PARK RIDGE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location.
Stayed 3 nights in Apr 2024
Response from Latrice on Apr 21, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Rosalinda

Traveled with partner
Liked: Staff & service, property conditions & facilities
I thought the parking was HORRIBLE. Are Room Key never worked and always caused a traffic jam.There was a weird mirror on one whole side of our bedroom wall but when u went into the living room, Youncan clearly see it is an maintenance access. The room was clean an neat and the Starbucks was near the elevators. Knowone at the elevators checking for room.keys,But at the pool they checked..
Stayed 2 nights in Apr 2024
Response from Christina banks on Apr 21, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Jodi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Found everything I wanted
Stayed 4 nights in Apr 2024
Response from Christina banks on Apr 21, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it So fun
Stayed 1 night in Feb 2024
Response from Christina banks on Apr 20, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

James

Traveled with partner
Liked: Staff & service
Expedia advertised our room as being newly remodeled. It was a disappointment to find that the room was not remodeled, the furniture is the same as it was years ago and was very dated and heavily used. The shower had black something at the bottom edges. There was dust on most all surfaces. The carpet had stains and generally overall the room was well used and dated.
Stayed 3 nights in Apr 2024
Response from Christina banks on Apr 20, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

eleni

Liked: Staff & service
Outdated. Poor housekeeping
Stayed 3 nights in Apr 2024
Response from Michelle on Apr 20, 2024
Hello Eleni, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

Brenda

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Michelle on Apr 21, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Silvia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My room had some white stains on the beds
Stayed 1 night in Apr 2024
Response from Latrice on Apr 20, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day.

8/10 Good

Kacey

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to check in and great restaurants
Stayed 1 night in Apr 2024
Response from Michelle on Apr 20, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Dimples Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ceasar Palace is enourmous beautiful and breathtaking. I was speechless most of the time. I felt like I was back in time historical. The pool area was high except I was told it did not have a jacuzzi. That’s the reason I selected to stay at CP. The check in process needs some revamping making customers wait until 4 pm to check in or pay extra bucks for an early check in was disappointing since you were already at the counter to make you go away and come back or…pay now for immediate check in.
Stayed 2 nights in Apr 2024
Response from Kimberly on Apr 20, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Thanh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its conveniently located on the strip. Close to everything.
Stayed 2 nights in Mar 2024
Response from Kimberly on Apr 20, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Norma

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Amenities
I waited 40 minutes in the check in line, only to be told I had been upgraded. I was directed to the Nobu Hotel behind the Caesar statue. When I arrived at Nobu desk, no line. The check in staff asked if I wanted to upgrade to a room with a good view, and I did. They also gave me tickets for free drinks. The room was fine at first. The bed side lamps stopped working, the bathroom sink leaked at the bottom, the toilet ran for 2 hours, the sound and picture were out of sync on the TV, and the view was mostly roof top! I also paid for a late check out. I never got to have a free drink because they were only valid between 3:30 and 4:30 when I was still working. The bed pillows were very thin and would fall into the space between the mattress and the head board. Coffee in the room was not free. Nor was there any water provided. Oh, you could go to the 72 floor (which is really the second floor) at 7 am for coffee, if you don’t have to get across the street to a conference. Very expensive and disappointing stay. The only thing Nobu Hotel has going for it is it’s proximity to the front door!
Stayed 3 nights in Apr 2024
Response from JD on Apr 20, 2024
Hello Norma, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Shunda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was absolutely phenomenal, Caesars never disappoints! The bed felt like sleeping on clouds! Dinner at The Palm was delightful and The Vista for our night cap was amazing!
Stayed 2 nights in Apr 2024
Response from Michelle on Apr 19, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Melissa

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is immaculate- my only issue was housekeeping. I only wanted towels and not service and the housekeeper wouldn’t give me towels she said I needed to call housekeeping. Otherwise we had a great time.
Stayed 2 nights in Apr 2024
Response from JD on Apr 19, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Marina

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It s a beautiful Hotel, But too expensive for the room. Even though we had a fridge , it was full and we couldn't use it. Dietary restrictions limit what one can eat, we couldn't use the fridge,to store our food to eat, you offered to loan a fridge for $20.00 a day. Really? I' m already paying resort fee and not using the pool or the gym.
Stayed 5 nights in Apr 2024
Response from Christina banks on Apr 18, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Anibal

Liked: Cleanliness, staff & service, property conditions & facilities
no
Stayed 5 nights in Apr 2024
Response from Christina banks on Apr 20, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great getaway
Stayed 6 nights in Apr 2024
Response from Latrice on Apr 17, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jonathan

Beautiful
Stayed 4 nights in Mar 2024
Response from ALM on Apr 18, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!