Outdoor pool, sun loungers

Reviews of Sonesta Select Las Vegas Summerlin

3 out of 5
Sonesta Select Las Vegas Summerlin
1901 N Rainbow Blvd, Las Vegas, NV

Reviews

7.8

Good

Rating 10 - Excellent. 428 out of 1011 reviews" "
Rating 8 - Good. 280 out of 1011 reviews" "
Rating 6 - Okay. 147 out of 1011 reviews" "
Rating 4 - Poor. 78 out of 1011 reviews" "
Rating 2 - Terrible. 78 out of 1011 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Danny, Compton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the family
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Danny, thank you for your Expedia review. We're thrilled to know that Sonesta Select Las Vegas Summerlin has been an excellent choice for your family. We hope to welcome you and your loved ones again soon!

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property provided a safe and quiet place to stay for our short visit.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Rebecca, it's wonderful to hear that Sonesta Select Las Vegas Summerlin provided a serene and secure environment during your short stay. We strive to provide a peaceful stay for our guests and are thrilled to see that we have succeeded. We hope you'll consider us again when your travels bring you back to Las Vegas.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
Hello Nicholas,Thank you for leaving us a review. We look forward to your return.

8/10 Good

andrew

Whirlpool was out of service and that’s what my daughter wanted. Pictures are much nicer than actual hotel!! Area is a bit dumpy. But price was good and staff was friendly.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Andrew, thank you for taking the time to share your experience at Sonesta Select Las Vegas Summerlin. We're glad to hear you acknowledged our pricing and the friendliness of our team members. However, it's unfortunate to hear that some aspects did not meet your expectations. We are continuously striving to make improvements and your feedback concerning the whirlpool and the property's aesthetics is instrumental in this process. We hope to have another opportunity to serve you better in the future.

6/10 Okay

ralph

Liked: Staff & service
Disliked: Cleanliness
Smelled weed in hallways each evening, car broken in to next to mine, and no internet for full stay.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Ralph, it's regrettable to hear about the unfortunate situations you experienced. While we take security very seriously, we regret that your overall experience was less than satisfactory. We acknowledge there were issues with the Wi-Fi, and our team is working relentlessly to ensure such hiccups are promptly resolved. Do consider giving us another chance as we strive to improve your future stays.

6/10 Okay

Ronald, Draper

It was ok
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Ronald, we appreciate you taking the time to share your feedback. It looks like your experience was satisfactory but not quite up to the level we strive to deliver. Rest assured, we continuously aim to provide a remarkable stay for our guests. We hope to get another chance to exceed your expectations in the future.

2/10 Terrible

Simran

Disliked: Cleanliness, staff & service, property conditions & facilities
Even if you can ignore the lack of cleanliness and the dumpster this place is, it is downright unsafe. Folks at the front desk gang up against guests and harass people they don’t like. We were concerned about the safety of our family and kids and checked out earlier than scheduled departure and went to a different
Stayed 2 nights in Apr 2024
Response from Management on Apr 15, 2024
Thank you for voicing your concerns. Though the front desk staff followed protocol when approached by a guest who was visiting demanding for a key to a room. As, a precaution they asked for identification and was given a disrespectful approach. Also, stated that they staff is being racist is uncalled for. We pride the safety for all guests as our establishment and follow protocol. If a name is not on a reservation and we can't verify with guest in house. You will have to understand safety comes first.

6/10 Okay

Rhonda

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Staff was indifferent to unhelpful, property is old but clean, right next to freeway.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 12, 2024
Rhonda, we appreciate you taking the time to share your experience. It's good to hear that the cleanliness met your expectations. However, we're sorry to note that the friendliness and assistance from our team members didn't quite match up. We also understand the property's proximity to the freeway may have caused inconveniences. We always work towards improving our guests' experiences and your feedback will definitely guide us.

6/10 Okay

Donna

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Thank you for sharing, Donna.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

2/10 Terrible

Christopher

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms had dog hair all over the floors and bedding. My Vehicles window was broken and my belongings stolen from their parking lot while security watched. DO NOT STAY HERE!
Stayed 2 nights in Apr 2024
Response from Management on Apr 15, 2024
Thank you for taking the time to leave a response. We have addressed the issues with all departments to insure that this type of incident does not happen again.

2/10 Terrible

Thierry

Business traveler
There is no restaurant, therefore no breakfast…Found a spider in the bathroom. The mattress is diving in. I had to change room because the electronic key was not working.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Thierry, we're truly sorry to read about the challenges you encountered during your stay, including issues with your room, meals, and unwelcome intruders. We assure you that our top priority is to provide a comfortable and convenient stay for all of our guests. We'll work diligently on these areas highlighted for improvements and we hope you can give us another opportunity to serve you better in the future.

10/10 Excellent

Ashley

Liked: Staff & service, amenities, property conditions & facilities
The walk up rooms with the grass outside was amazing for dogs. I would stay at this property really over anywhere else in Vegas when I have my dogs!!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Ashley, it's fantastic to hear that the unique feature of our grassy walk-up rooms at Sonesta Select Las Vegas Summerlin was a hit with your dogs! We appreciate your loyalty especially during your travels with your furry companions and can't wait to provide another wonderful experience on your subsequent visits to Las Vegas. Safe travels!

10/10 Excellent

Jenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was not a breakfast area in the hotel.
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Jenn, we read your comment about the absence of a dedicated breakfast area. However, we're thrilled that this didn't dampen your overall experience at Sonesta Select Las Vegas Summerlin. We strive to offer different amenities and will take your suggestions into consideration. Your satisfaction is our main concern, and we hope to have the opportunity to welcome you back in the near future.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for fast food
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Jose, we're thrilled to hear that you enjoyed the convenience of Sonesta Select Las Vegas Summerlin. It's wonderful when our location contributes to a positive stay. We hope to see you again in the future.

8/10 Good

David

Stayed 3 nights in Feb 2024
Response from Customer Service on Apr 7, 2024
David, thank you for the positive rating for Sonesta Select Las Vegas Summerlin. It's wonderful to know that your stay met your expectations! Should you look to visit again, we are eager to make your next stay an even better one.

6/10 Okay

Michelle

Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 7, 2024
Thank you for sharing your feedback, Michelle!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

8/10 Good

Rachael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The office staff was kind.
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 28, 2024
Rachael, thank you for your generous review. At Sonesta Select Las Vegas Summerlin, we are proud of our team members for consistently delivering kind service. We're glad to know your interaction with our team left a positive impression. We hope to welcome you back in the near future.

10/10 Excellent

Cina

Liked: Cleanliness, staff & service, property conditions & facilities
Sonesta Select Las Vegas Hotel in Summerlin. I Enjoyed my Stay excellent staff very clean and professional the rooms were very nice excellent walking conditions to all the grocery stores and retail stores and restaurants I absolutely love it
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Cina, it's fantastic to hear that you had such a wonderful stay at Sonesta Select Las Vegas Summerlin. We're delighted that you loved the cleanliness and professionalism of our team members, as well as the convenience of our location. Feedback such as yours truly inspires us to strive further in delivering excellent experiences. We can't wait to welcome you back!

6/10 Okay

Michael

Traveled with family
Disliked: Property conditions & facilities
Perfectly bare bones and average. Unfortunately there was some payment issue between the property and Expedia. After an hour in chat with Expedia they were able to resolve the payment issue. Additionally they had to service the AC and clean the carpets in our room during our stay. Seemed like poor timing on their part considering we were checking out the next morning. I would only stay here again in a pinch.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Michael, we appreciate your feedback. It's regrettable to hear about your experience with the reservation and the inconvenience during your stay. Our team is usually swift in handling such matters to provide a seamless experience. Your comments regarding the timing of certain services are taken onboard for future improvements. We hope to have another opportunity to serve you better.

10/10 Excellent

Aide

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Thanks for the outstanding rating, Aide!We're delighted your time at Sonesta Select Las Vegas Summerlin was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 Good

Trevor

Traveled with family
Liked: Staff & service
Staff went above and beyond to help locate lost clothing. She was a real big help.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Trevor, thank you for sharing your experience at Sonesta Select Las Vegas Summerlin. It's delightful to hear our team members could successfully assist you in recovering your clothes. We appreciate your recognition of their efforts. We're looking forward to welcoming you back in the future.

10/10 Excellent

Sheree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Sheree, thank you for sharing your experience. We're thrilled to hear about the warmth and friendliness you encountered at Sonesta Select Las Vegas Summerlin. Our team members truly aim to make every guest feel welcome. We look forward to your next stay.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and the place was clean.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Jose, it's genuinely pleasing to hear that you had a comfortable stay at the Sonesta Select Las Vegas Summerlin. Your acknowledgement of our clean environment and commendable team members is much appreciated. We look forward to your next visit, ensuring your stay is as enjoyable.

6/10 Okay

Jean, San Jose

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Jean, we noticed you've rated your recent stay and gave it a score of 3 out of 5. While we appreciate your feedback, we really wish to deliver an even better experience. Should you choose to stay with us again in the future, we'll try our utmost to ensure your complete satisfaction.

10/10 Excellent

Kristal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Spacious rooms, friendly front desk staff.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 7, 2024
Kristal, it's uplifting to know you cherished your stay at Sonesta Select Las Vegas Summerlin. We're delighted to hear that our room dimensions fitted your needs and our front desk team members were able to contribute to your positive experience. We'll be eagerly waiting for your return for another excellent guest experience.

10/10 Excellent

Grace

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at a Sonesta property. Parking was plentiful, the place smelled clean and fresh, and the service was outstanding. I will definitely be staying here again!
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 6, 2024
Grace, it's wonderful to hear that your initial experience at Sonesta Select Las Vegas Summerlin left such a strong impression. We're glad that our plentiful parking, inviting atmosphere, and dedicated service made all the difference. Our team eagerly anticipates your return, ensuring another remarkable stay. Safe travels until then!

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
The door to the room would not open. There was a 1 inch gap in door and frame. Room not very clean. Hotel itself not clean. Staff not friendly. Not a great experience for first trip to Las Vegas.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 6, 2024
David, we regret that your initial impression of Las Vegas was marred due to your stay. It's concerning to hear about the issues you faced with your room and the cleanliness not meeting standards. Our team members normally strive to provide a friendly and welcoming environment. We'll address these concerns promptly as we aim to provide optimal experiences for our guests. We hope you'll consider giving us another chance to improve your view of our quality of service.

4/10 Poor

Brooke, Los Angeles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 5, 2024
Brooke, we appreciate you taking the time to rate your recent stay at our hotel. It appears your expectations were not entirely met. We're committed to improving and we look forward to having another chance to better serve you next time.

10/10 Excellent

Alejandro

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Hotel , reliable prices!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 4, 2024
Alejandro, it's great to hear that you appreciated the cleanliness and the value we offer at Sonesta Select Las Vegas Summerlin. Thank you for sharing your positive experience, and we hope to have the opportunity to welcome you back.

2/10 Terrible

Erin

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The website stated there was a continental breakfast and restaurant which was not open when we got there. The hot tub was broken, there was a strong chemical smell in the hallways and room that affected our family’s allergies and we had to find a new hotel in the morning. We came as a gymnastics group and had to get accommodations for everyone. It was very inconvenient for our team and it took two days for the allergic swelling in my eyes to subside after leaving.
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 4, 2024
Erin, it's disheartening to learn of the inconveniences you faced during your visit. We typically provide breakfast and dining options, but exceptions may occur due to unexpected circumstances. We're sorry to hear about the issue with our spa amenities and the bothersome scent you encountered. Based on your feedback, our team will certainly investigate this. We understand the discomfort and trouble linked to allergies, and are deeply regretful you had to experience this. Please know, the safety and satisfaction of our guests is a top priority. We hope to have another chance to deliver a far better experience.

6/10 Okay

Nader, Albuquerque

Traveled with family
Disliked: Staff & service, amenities
No breakfast was provided due to the fact that, the kitchen onsite was closed and it seemed it has been for a long time.
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Nader, thank you for your feedback. We recognize the lack of breakfast during this time may have inconvenienced you and we regret this. Please note that decisions like these are often made for various reasons, including prioritizing guest safety. Despite these challenges, we hope you'll consider another stay with us in the future.

6/10 Okay

Mackenzie

Business traveler
Disliked: Staff & service
Rooms could use updating compared to the facility lobby area.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 29, 2024
Mackenzie, we appreciate your feedback. Your perspective is instrumental in helping us to realize areas where we could enhance the guest experience. There is always an opportunity for improvement in our rooms to match the admirable reception area. Rest assured, your comments will be shared with our team for consideration. Thank you for selecting us as your accommodation choice, and we hope to have another chance to impress you in the future.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was perfect!!
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 9, 2024
Maria, it's great to hear your stay at Sonesta Select Las Vegas Summerlin was enjoyable! We're thrilled to know that everything met your expectations. We hope to welcome you back for another perfect stay in the future!

8/10 Good

Melissa

Would be good if breakfast was included
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Melissa, thank you for taking the time to share your feedback. We value your thought on including breakfast. At Sonesta Select Las Vegas Summerlin, we're always aiming to improve our amenities and your insight is helpful in that regard. Looking forward to seeing you back on your next trip to Las Vegas.

10/10 Excellent

Lori

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable, reasonably clean room, quiet. I would stay here again and probably will if I come for business again. The guy on the night shift was super helpful and friendly.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Lori, we appreciate your positive feedback about your stay at Sonesta Select Las Vegas Summerlin. We're thrilled to know that you found your room comfortable and tranquil. Your kind words about our night shift colleague have been shared with the team. We eagerly await your return on your next business trip.

8/10 Good

Eric, Phoenix

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was OK, Hot Tub was out of order, No food or drink option despite nice Cafe area.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Eric, thank you for sharing your thoughts. It's unfortunate to hear that certain amenities did not meet your expectations during your visit. Your feedback about the hot tub and lack of dining options has been noted and will be shared with our team so that we can improve on delivering a seamless experience for future stays. However, we're glad to know that the general aspects of your stay at Sonesta Select Las Vegas Summerlin were satisfactory. We'd love to have a chance to offer you an even better experience next time.

2/10 Terrible

Marcus

Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Marcus, it's disheartening to learn your stay didn't meet expectations. We value all feedback, as it helps us work towards improving our guest experience. We hope to have the opportunity to serve you better in the future.

6/10 Okay

ben

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Has balcony’s but limited ! Staff kind of rude
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Ben, thank you for sharing your feedback. It's unfortunate to hear you found the availability of balconies less than satisfactory. We also regret to hear your interaction with our team members didn't meet expectations. This is not indicative of the warm, friendly service we aim to provide. We hope you'll give us another try in the future to demonstrate our commitment to your comfort and satisfaction.

6/10 Okay

Yesi

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for taking the time to submit this feedback, Yesi.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

Peggy, Glendive

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very nice with loveseat, ottoman, desk, office chair on wheels, mw, frig. Tv smaller than most-32" plus king bed with nightstands, clock and plugins plus lamps on both sides. Bathroom equiped with lots of safety bars. This was presidents weekend so prices of motels were double the usual price. This was the cheapest I found at $233 in the area near relatives. Worried as didnt know the name. Hubby said nicer than the convention center rooms downtown.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Peggy, it's rewarding to know your stay at Sonesta Select Las Vegas Summerlin exceeded expectations. We're glad the room amenities provided comfort and convenience during your visit. We understand that pricing during peak periods can be higher, but we're glad you found substantial value for the premium stay you experienced. Thank you for trusting us with your lodging, and we look forward to welcoming you back on your future trips to the area.

6/10 Okay

Jorge

Disliked: Staff & service, amenities
There are many deficiencies with this property. They don’t have housekeeping available unless you stay for more than 5 days. The staff is not friendly and helpful. They charged me for parking in an area that has plenty of parking. I did not see security on property. I was told they had security. I
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 13, 2024
Jorge, your feedback is valued. We regret that certain aspects of our service didn't meet your expectations. We understand there were some concerns about the housekeeping schedule and parking charges. It's also unfortunate to hear our team's hospitality was not up to par. We assure you all areas will be addressed, including enhancing the visibility of our safety measures. We hope you give us another opportunity to provide a better experience.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 14, 2024
Erika, thank you for the top rating. We're thrilled that Sonesta Select Las Vegas Summerlin provided you with a remarkable stay. We look forward to hosting you again in the future. Safe travels!

10/10 Excellent

Rolando

Good
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Rolando, thank you! We're delighted to see that you appreciated your stay at Sonesta Select Las Vegas Summerlin. We're dedicated to providing a positive experience for all our guests. We hope to see you again in the near future!

10/10 Excellent

Jeannie

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 7, 2024
Thanks for the perfect rating, Jeannie!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Sonesta Select Las Vegas Summerlin.

4/10 Poor

Katie

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
TV was broken. Put a request in for it to be fixed - it was not fixed 24hrs after the request. Hotel was dirty. Sheets were scratchy and loud.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 5, 2024
Katie, we are truly sorry to hear about the issues you experienced. We regret that your television wasn't repaired promptly and cleanliness was not to our usual standards. These oversights are certainly not typical of our usual service, and for that, we apologize. Our team is also addressing your feedback regarding the bedding's comfort, as your satisfaction is important to us. We hope to have the opportunity to better serve you in the future for a more positive experience.

8/10 Good

Laura

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Thank you for this lovely rating, Laura!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Sonesta Select Las Vegas Summerlin. We'd like to share an even better experience with you soon.

6/10 Okay

Citlaly

Liked: Staff & service
Disliked: Cleanliness
Dirty bathrooms, no house keeping
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Citlaly, it's unfortunate to hear that your stay did not meet your expectations. We sincerely apologize for any discomfort related to the condition of your bathroom and frequency of our cleanings. We strive to create a consistently clean and welcoming environment, and your feedback is important in guiding us to improve. We hope for a future opportunity to provide you with an improved experience.

4/10 Poor

Brandon

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I do not recommend this location. While the staff was friendly the actual property was mediocre at best. My room smelled like someone was hiding a pound of weed in the mattress and I woke up in the morning with some sort of bug bites on my foot.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 6, 2024
Thank you for taking the time to share your review. We apologize for the problems you experienced. We have shared your concerns with our Team so we can address and improve.

4/10 Poor

John

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We’ve stayed several times at this property. Our stay this time was miserable, the bed was the worst we’ve ever slept on. It was very dirty and unkempt. The staff is friendly.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
John, your feedback is valued and appreciated. It's disheartening to hear that your recent experience did not meet the standard of previous visits. We are sorry to hear about any discomfort you may have experienced in terms of cleanliness and sleeping accommodations. We take your notes seriously and will ensure they're used as an opportunity for improvement. On a positive note, it's encouraging to hear that our team members were friendly during your stay. Your continued patronage is of the utmost importance, we hope to have another chance to provide you with a more pleasant experience.

4/10 Poor

Bryan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed here about 8 months ago and they did not have breakfast since the kitchen are was being remodeled. We came to stay here again and they tell us the same thing. It takes 8 months to remodel a kitchen?????Will not be staying here again. Not the best place to stay. Behind the hotel is a homeless camp so be careful.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 22, 2024
Bryan, we're disappointed to hear about your recent experience with us. It appears you had concerns about the ongoing renovations and surrounding area. We assure you, expedient completion of our remodel is a priority. As for the neighborhood, we maintain a secure environment for our guests at all times. We hope you'll reconsider and give us another chance in the future.