Ratings based on 2,154 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Very Nice

Posted Jul 2, 2015
Pros: The room. The interior design of the hotel is top-notch - gorgeous, relaxing, and very classy.
Cons: Speed of check-in
The hotel and the room are just excellent, really beautiful. The main reason that I didn't give it 5 stars is that it took the front desk an incredibly long time to check a person in. When I walked up, I was essentially the next in line behind the two that were in the process of being checked in. It took a full half hour from that point for me to get checked in. (The Concierge right next to the front desk was not busy - why don't you cross-train that guy?) The other comment is that there is no signage. I'm sure because it would interfere with the aesthetics. But still a shortcoming - when I was dropped off by the taxi I found the front desk by wandering around until I bumped into it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Une très bonne expérience

Posted Jun 29, 2015
Pros: Chambre , sdb
Cons: Petit déjeuner moins cher, place dans le frigo
Location: Situé au boit du strip, prévoir les temps de déplacement pour aller voir les autres casinos...
Un check in un peu long, une petite frayeur à l'entrée dans la chambre ("ben y a pas de lit?"), mais une excellente expérience:une suite à prix abordable:un salon, une chambre avec un lit king size xxl, une salle de bains aussi grande que la chambre avec baignoire et douche!!, 2 wc. Le seul petit hic de la chambre serait la place disponible du frigo: un tout petit bout d'étagère laissé libre pour stocker nos produits, le reste etant occupé, par le mini bar de l'hôtel...
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

A better alternative than Mandalay Bay

Posted Jun 29, 2015
Pros: Internet
Cons: Guarantee the room that was booked. Also, if there is a coffee machine, it should be free especially for a suite hotel.
Location: The Mandalay Bay Casino
The hotel is nice, except that did not have the room I had reserved. My choice was t take a lesser room, Queen Bed, or a Pet floor room. The clerk told me that type of rooms are not guaranteed. So it was disappointing. They have a Keuring machine in the room, but charge $4 per cup (harsh).
Comment from Hotel Management
Jul 2, 2015 by Guest Relations, Hotel Management
Hello Jerry, Thank you for your 4 – star review of your recent stay at Delano Las Vegas! Our Front Desk team wholeheartedly attempts to provide our guests with a room assignment meeting their every request. I regret the disappointment you felt when the room type requested had not been available upon your arrival due to occupancy and departure patterns. I am also terribly sorry for your displeasure with the pricing of our in-room amenities. Your feedback is greatly appreciate as it allows us to measure our success in providing our guests the most excellent stay. We hope to see you again at Delano Las Vegas! Sincerely, Drew Effler Delano Las Vegas Guest Relations
5 out of 5
Recommended
for Couples
by A verified traveler

Great Hotel and Pools!

Posted Jun 27, 2015
The Delano is a great place to stay - Even though there is a daily Resort Fee of $29 it is definitely worth it! We enjoyed the Delano private pool with plenty of clean towels numerous umbrella's and a staff that aims to keep you comfortable. We also used the private gym with updated equipment and free weights with water and towels always available. You also have access to all other pools at Mandalay Bay such as the wave pool, lazy river etc. Very friendly staff at the Bikini Bar located in the center of all pools. The hotel staff is excellent and ready to respond to any requests or questions.
Comment from Hotel Management
Jul 2, 2015 by Guest Relations, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your comments regarding your great experience with us! I am thrilled to learn you took advantage of the various hotel/resort amenities and truly appreciate your praises. It is also very rewarding to hear about the excellent, attentive service you received from our team throughout your visit. Please join us again at Delano Las Vegas soon! Sincerely, Drew Effler Delano Las Vegas Guest Relations
3 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Read fine print

Posted Jun 24, 2015
Pros: the rooms were beautifully set up and had great amenities. the hot spa in the room was killer.
Cons: The smell in the lobby.
Location: Take the tram to get closer to the strip, it can take you to excalibur.
I booked through Expedia and when I arrived for check in the bell desk attendant asked how many people would be staying in the room. I said 4 and thats why we ordered two queen beds. I even mentioned during my booking process at expedia that total guests were 4. The attendant then went on to say it is an extra $35 per person per night (2 night stay) to have 4 hotel room check in cards. She said that these were hidden in the fine print in the expedia website but I couldn't find such regulations. Either way, I didn't want to deal with the hassle so we ended up paying over $200 in extra fees on a hotel that should've only been under $550. Beyond that the actual hotel was pleasing. Arrive early for an early check in.
Comment from Hotel Management
Jun 30, 2015 by Guest Relations, Hotel Management
Hello Armando, I thank you for presenting an opportunity to address your concerns. While I am pleased to hear you enjoyed our suite accommodations and in-room amenities, it is concerning to hear of the discomfort you encountered due to your billing concerns. All of the wholesale agencies that offer accommodations at Delano Las Vegas are aware that our room rates are based on double occupancy and this information is normally disclosed when the reservation is booked as well as on the website under Hotel Policies. I apologize for any inconvenience this situation may have caused you and your party. Thank you for sharing this information with us as we sincerely appreciate your review. We hope to welcome you back to Delano Las Vegas. Sincerely, Drew Effler Delano Las Vegas Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from SF Bay Area

Very Good, But Just Short of Great

Posted Jun 23, 2015
Pros: Huge, suite size rooms. Great soundproofing. Comfy beds. Nice gym. Well located. Good coffee shop. Top notch staff.
Cons: Air conditioning throughout the hotel! Some of the finishes and furnishings seemed a bit cheap.
Location: Excellent location. Easy access to Mandelay Bay ammenities and tram. Easy walk to Luxor, excaliber and NY NY.
Sometimes it's little things that keep a hotel from being five stars. For the Delano it was hallways and elevators that were swelteringly hot and a pool location that had people treking past lounges, eateries and the casino in their bathing suits carrying inflatable toys.
Comment from Hotel Management
Jun 30, 2015 by Guest Relations, Hotel Management
Hello Donna, I thank you for your review of Delano Las Vegas! While I am thrilled to hear you enjoyed your suite accommodations, our top notch team members, and hotel amenities, it is upsetting to hear of the discomfort you endured due to the air conditioning throughout our hotel. Our team strives to provide an overall exceptional experience to our guests and I am saddened we fell short of your expectations. We look forward to seeing you again soon and thank you for your valued feedback! Sincerely, Drew Effler Delano Las Vegas Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from Yorba Linda, CA

A wonderful stay and get away for us.

Posted Jun 21, 2015
Pros: Friendly staff - everyone from the front desk to the valet, to the maintenance staff greets you with a friendly hello.
Cons: Miss "the class" of THEHotel.
Location: Love the location
Stayed at THEHotel several times and Delano does NOT have the same high end character. We miss THEHotel with its class and elegance beginning with the beautiful floral displays as you enter. Not the same unfortunately.
Comment from Hotel Management
Jun 23, 2015 by Guest Relations, Hotel Management
Hello Jim, Thank you for taking a moment to submit your feedback of your wonderful stay at Delano Las Vegas. I thank you for your continued patronage as a previous THEhotel guest and regret to hear your disappointment with our transformation to Delano Las Vegas. I do sincerely appreciate your very kind comments regarding our friendly team members as it is our greatest pleasure to provide our guests with the utmost excellent stay. Despite your displeasure with our new décor, we very much hope you will be joining us again soon at Delano Las Vegas. Sincerely, Drew Effler Delano Las Vegas Guest Relations
3 out of 5
by A verified traveler from Seattle, Wa

Posted Jun 15, 2015
Let me preface this review by saying that this was our fourth trip to Las Vegas. We were fairly happy with our overall experience. We had a lovely and well appointed suite, however, the beds were very uncomfortable. We paid a premium for requesting a suite and the mattresses should have reflected that premium. Otherwise, we were happy with the room. The only other issue we had was that the air conditioning unit cut in and out all night with enough force that it woke us up continually. That was less of a problem, though, than the discomfort of the beds.
Comment from Hotel Management
Jun 17, 2015 by Guest Relations, Hotel Management
Hello Brenda, Thank you for your review of Delano Las Vegas. I am glad you had an overall great experience with us, but it is disappointing to hear of the challenges you encountered with your guest room. We only intend to provide our guests with a flawless, relaxing experience, and apologize for the discomfort you endured with the mattress and air conditioning unit in your suite. Please know that your comments have been shared with the appropriate management teams to look into further. We hope for another opportunity to host you in the near future. Sincerely, Drew Effler Delano Las Vegas Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful suite. Seven nice pools.

Posted Jun 13, 2015
I had a lovely time. I was very pleased that the room looked exactly like the pictures. The staff was very accommodating to my request of a room change for a better view. You can't go wrong.
Comment from Hotel Management
Jun 16, 2015 by Guest Relations, Hotel Management
Dear T. Bernal, Thank you for this wonderful review! I am pleased to know you had a lovely time enjoying your suite accommodations and relaxing at Mandalay Bay Beach. We look forward to your return to Delano Las Vegas! Sincerely, Drew Effler Delano Las Vegas Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Jun 8, 2015
It is attached to Mandalay Bay which has not been touched in twenty years but other than that the Delano is excellent. We did not get room service due to our do not disturb light being on by accident from a previous renter which would be the only negative that I can think of. The property is very nice and very large and very modern and I loved all of that - the people were also very nice and the shampoo, conditioner and soap all excellent. What more do you want than modern, new, two rooms, nice towels and feel - Just stayed at the SLS and I would take the Delano all day long over that property!~!!!