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Reviews of Hilton Vacation Club Desert Retreat Las Vegas

3 out of 5
Hilton Vacation Club Desert Retreat Las Vegas
5165 S Decatur Blvd, Las Vegas, NV

Reviews

9.4

Exceptional

Rating 10 - Excellent. 835 out of 1069 reviews" "
Rating 8 - Good. 153 out of 1069 reviews" "
Rating 6 - Okay. 31 out of 1069 reviews" "
Rating 4 - Poor. 24 out of 1069 reviews" "
Rating 2 - Terrible. 26 out of 1069 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in I didn’t realized there was stairs, my son travels with a power chair so I asked to be moved to lower level, it was late in the evening so they couldn’t move us that night but locked up the chair for us and moved us as quick as they could in the morning. Rooms were very clean and staff was amazing
Stayed 4 nights in Apr 2024

10/10 Excellent

Josee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Apr 2024

10/10 Excellent

Tal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for being outside the strip, and still not too far. Very friendly staff, kids loved the pool. Very convinient, full kitchen equiped.
Stayed 3 nights in Apr 2024
Response from J. Perez on Apr 18, 2024
We greatly appreciate your feedback and 5/5 rating. We hope to see you again soon.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from J. Perez on Apr 18, 2024
Thank you for the 5/5 rating.

10/10 Excellent

Payal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a quick stop in Vegas and booked this place as traveling with older kids. We would definitely stay here again and probably for longer next time as it was perfect.
Stayed 1 night in Apr 2024
Response from J. Perez on Apr 14, 2024
We greatly appreciate the feedback and rating. We hope you can visit us again soon.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 2 nights in Mar 2024
Response from CL on Apr 12, 2024
Thank you for your feedback! We look forward to seeing you again!

10/10 Excellent

Shellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from J. Perez on Apr 10, 2024
Thank you for the 5/5 rating.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Apr 2024
Response from J. Perez on Apr 8, 2024
We appreciate the 5/5 rating.

10/10 Excellent

CRISTINA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great family environment
Stayed 5 nights in Apr 2024
Response from J. Perez on Apr 7, 2024
We are glad that you enjoyed your stay with us.

10/10 Excellent

Jackson

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Feel like a home away from home.
Stayed 4 nights in Apr 2024
Response from J. Perez on Apr 7, 2024
Wow, that is awesome. We are glad that you enjoyed your stay with us. Hope to see you again soon.

10/10 Excellent

shimelis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very clean and quite property. We went with family for vacation and we enjoyed the stay. My kids enjoyed family pool and spa. Staff was very professional. We’ll definitely stay there whenever we visit LV.
Stayed 5 nights in Mar 2024
Response from J. Perez on Apr 7, 2024
We are glad that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Justin

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Absolutely wonderful condo about 10 minutes right off the strip! If you want a quiet, safe, affordable, beautiful place with washer and dryer this is the place for you!! We loved every bit of our stay! We will definitely be back!!
Stayed 6 nights in Mar 2024
Response from J. Perez on Apr 3, 2024
We are glad that you enjoyed your stay with us. We hope that you can visit us again soon.

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property. It’s quiet and my room was awesome. Spacious, super convenient having a washer and dryer in the unit. Lots of storage. Lots of parking.
Response from J. Perez on Apr 3, 2024
We are glad that you enjoyed your stay with us. We hope that you can visit us again soon.

10/10 Excellent

Victor, columbus

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent place for family
Stayed 3 nights in Mar 2024
Response from J. Perez on Apr 1, 2024
We greatly appreciate your rating of 5/5.

8/10 Good

Shaun

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from J. Perez on Apr 1, 2024
Thank you for the 4/5 rating.

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great accommodation!
Stayed 4 nights in Mar 2024
Response from J. Perez on Apr 1, 2024
Thank you for the 5/5 rating.

8/10 Good

Jose

Traveled with family
Liked: Property conditions & facilities
Rooms were spacious. Washer/dryer and full kitchen was very helpful.
Stayed 3 nights in Mar 2024
Response from J. Perez on Apr 1, 2024
We are glad that you enjoyed your stay with us.

10/10 Excellent

C, Papamoa Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was spotless, roomy and had everything we could have wanted. I was so impressed with everything and everyone there, I'll definitely be back!
Stayed 12 nights in Mar 2024
Response from J. Perez on Apr 1, 2024
We are glad that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious, the staff was excellent! Whatever we needed the staff was there to help our needs!
Stayed 3 nights in Mar 2024
Response from J. Perez on Mar 28, 2024
We are glad that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was quick and smooth. Staff was super nice all weekend. Room is more of an apartment, which was lovely. We had a full kitchen with everything you need to cook, eat and drink with. You have your own washer/dryer and walk in closet. Overall, our stay was great.
Stayed 3 nights in Mar 2024
Response from J. Perez on Mar 27, 2024
Thank you for the 5/5 rating and we're glad that you enjoyed your stay with us. We hope you can visit us again soon.

10/10 Excellent

Beverly Ann, Saskatoon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from J. Perez on Mar 27, 2024
Thank you for the 5/5 rating.

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Experience and service
Stayed 3 nights in Mar 2024
Response from J. Perez on Mar 26, 2024
Thank you for the rating and feedback

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are incredibly engaged and attentive Property is well maintained and we had a great stay
Stayed 7 nights in Mar 2024
Response from J. Perez on Mar 26, 2024
We appreciate your feedback.

10/10 Excellent

Hiromi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, laundry machine, full kitchen Very well equipped and roomy for family of 4
Stayed 1 night in Mar 2024
Response from J. Perez on Mar 21, 2024
We're glad that you enjoyed your stay.

6/10 Okay

roderick

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lots of noise from the apartment above.. you can hear every step/movement... appears no sound proofing in the floor. The bed was terrible... very uncomfortable and sounded like it was broken... couldn't move without lots of creaking... The rest of the apartment was fine... washing machine and dryer was very handy
Stayed 5 nights in Mar 2024
Response from J. Perez on Mar 21, 2024
Thank you for letting us know how your stay was. We hope that you can visit us again soon.

6/10 Okay

Lissette

Stayed 7 nights in Mar 2024
Response from J. Perez on Apr 7, 2024
We appreciate the rating.

10/10 Excellent

Sonja

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub was the best and had a great shower. The property is a little dated but cozy and spacious.
Stayed 4 nights in Mar 2024
Response from J. Perez on Mar 16, 2024
We appreciate your feedback and rating.

8/10 Good

Kenneth C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from J. Perez on Mar 16, 2024
We appreciate the 4/5 rating.

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from J. Perez on Mar 16, 2024
We greatly appreciate the 5/5 rating.

10/10 Excellent

sano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from J. Perez on Mar 16, 2024
Thank you for the 5/5 rating. We hope to see you again soon.

10/10 Excellent

Rosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for a quiet and relaxed stay this is definitely the spot. It’s a private community hotel which provides added security, front desk was very helpful and welcoming. Rooms were spacious and very clean. Anything I needed the hotel would provide asap. A little off the strip but plenty of shopping and restaurants options close by. Definitely will stay here again. Thank you!
Stayed 7 nights in Mar 2024
Response from J. Perez on Mar 14, 2024
We greatly appreciate your feedback and 5/5 rating. We hope to see you again.

10/10 Excellent

Cindy Darlene

Traveled with partner
Liked: Staff & service, property conditions & facilities
The property and room was really nice. Gated at night. Walking distance to bus and/or parking provided. No resort fees. Staff was super nice and helpful. Awesome outdoor pools, hot tub and barbecue area. Would highly recommend it.
Stayed 7 nights in Mar 2024
Response from J. Perez on Mar 11, 2024
We greatly appreciate your rating and feedback. We hope you can visit us again soon.

10/10 Excellent

Mario, Gatineau

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is not the best but for the price our stay was amazing!
Stayed 7 nights in Mar 2024
Response from J. Perez on Mar 10, 2024
Thank you for the 5/5 rating. We're looking forward to your next visit.

10/10 Excellent

Latisha

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues. Walls are thin though. If you have kids request bottom floor.
Stayed 4 nights in Feb 2024
Response from J. Perez on Mar 7, 2024
We appreciate the 5/5 rating and feedback.

10/10 Excellent

Philip Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
low water pressure in the shower. A/C unit is loud. Road noise.
Stayed 6 nights in Feb 2024
Response from J. Perez on Mar 7, 2024
We are glad that you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the unit we stayed in and the staff was friendly. Thank you Chasity for all of your assistance! I would definitely stay there again.
Stayed 4 nights in Feb 2024
Response from J. Perez on Mar 5, 2024
We are glad that you enjoyed your stay with us and for recognizing Chasity, she is awesome! We hope you can visit us again soon.

2/10 Terrible

Amanda

Stayed 4 nights in Feb 2024
Response from J. Perez on Mar 21, 2024
We're sorry about your recent experience, please reach out to us directly if you have any questions or concerns.

10/10 Excellent

William, Valencia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the quiet, apartment like setting, with quick parking near the room. It's like a resort condominium, with full kitchen, nice bathroom, and washer / dryer. I will definitely come here again.
Stayed 3 nights in Feb 2024
Response from J. Perez on Feb 21, 2024
Thank you for the 5/5 rating and feedback. We look forward to seeing you again.

4/10 Poor

Kimberly

Liked: Staff & service
Disliked: Cleanliness
Nice to have multiple pools and hot tubs. Kitchen appliances were new and kitchen was very clean. However our room had obviously consistently been smoked in. Every inch of the room reeked of cigarettes. This was a “non smoking” room. While the price point was very low I’d rather pay another $100 to have a room that doesn’t smell like a chain smoker lives there. Gross.
Stayed 1 night in Feb 2024
Response from J. Perez on Feb 21, 2024
We appreciate you letting us know how your stay was and we apologize for the experience. We have addressed your concerns with our Housekeeping department and if there's anything else that we can assist you with, please reach out to our property.

10/10 Excellent

Beverly

Traveled with group
Liked: Amenities
The bed and bedding were luxurious and clean. The hot tub and pools were wonderful. The decor was tasteful. Everything was just perfect!
Stayed 1 night in Feb 2024
Response from J. Perez on Feb 16, 2024
We appreciate the 5/5 rating and we're glad that you enjoyed your stay with us.

10/10 Excellent

Kaye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay. I would suggest providing high chairs for people with small children.
Stayed 8 nights in Dec 2023
Response from J. Perez on Feb 16, 2024
Thank you for the 5/5 rating. We do have the high chairs available upon request. We hope to see you again.

10/10 Excellent

eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Linda was the best hotel liaison ever. I am really happy I had a chance to see 5-star service. Thanks to everyone else as well.
Response from J. Perez on Feb 14, 2024
We appreciate the 5/5 rating and for recognizing Linda, she truly is awesome! We hope to see you back again soon.

10/10 Excellent

Stephanie

Stayed 3 nights in Jan 2024
Response from J. Perez on Feb 11, 2024
We appreciate the 5/5 rating. We hope to see you again.

10/10 Excellent

Craig

Stayed 1 night in Feb 2024
Response from J. Perez on Mar 21, 2024
We're glad that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Margie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious , peaceful , comfortable , clean, gated so feels very safe . Front desk staff is very helpful. There are not a lot of restaurants nearby they are walkable . Close to airport and allegient stadium. There is a refundable 250 dollar deposit if arranged through a 3 rd party . Very pleased overall .
Stayed 1 night in Feb 2024
Response from J. Perez on Feb 6, 2024
We appreciate the 5/5 rating and feedback. We're glad that you enjoyed your stay with us. Hope to see you again.

2/10 Terrible

ihsan a

Business traveler
Disliked: Amenities
Hilton Vacation Club wasted my time in a presentation then lied about what they called “rewards.” This trip was a total waste
Stayed 3 nights in Feb 2024
Response from J. Perez on Feb 6, 2024
We are sorry for the experience and thank you for sharing your feedback.

10/10 Excellent

Boonhee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had pleasant experiences staying at the hotel. It was clean and staff were very friendly and the swimming pool and hot tub was very nice except the swimming pool was little cold for my kids to swim around but we stayed in hot tub.
Stayed 2 nights in Jan 2024
Response from J. Perez on Feb 2, 2024
We thank you for the 5/5 rating and for sharing your feedback.

10/10 Excellent

Fong Yi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay 5 night with my in laws (>80 old) and kids. Excellent choice! We loved that they have a big kitchen, dining area, 2 rooms with 2 bathrooms. Feel safe because parking gate is closed at night. Staff was very nice. Definitely will stay again.
Stayed 5 nights in Jan 2024
Response from J. Perez on Jan 28, 2024
We appreciate the 5/5 rating and for recognizing out team members. We hope that you come and visit us again soon.

8/10 Good

Patrick

Stayed 4 nights in Jan 2024
Response from J. Perez on Jan 24, 2024
Thank you for the 4/5 rating.

10/10 Excellent

Genevieve

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the family, quiet and plenty of places around the area.
Stayed 3 nights in Jan 2024
Response from J. Perez on Jan 22, 2024
We appreciate the 5/5 rating and feedback